Mercure Гамбург Мессе 4 звезды

Pity I came for just one day, all was so nice, from check in to check out. Ladies at the reception very helpful and friendly, all was very nice, My key was waiting , welcome dring was ok, all was very fine

I stayed at this property for the 2019 Rotary International Convention. It was very convenient for the convention and was -- by far -- the nearest hotel to the site. That made it very convenient to go back for a nap, for a change of clothes, or to unload items purchased. The breakfast buffet was wonderful! The only downside to the hotel is that it is not in a "pretty" part of the city. The area is more industrial looking and aged. However, it felt very safe and had some very pretty parks nearby.

I had recieved an information about a 10% descount on my long stay but when I checked out nobody acceptered this promise which is very confusing and makes me hesitating to visti Accor Hotels in the future

Convenient location for business travellers as it is just next to the convention centre; good hospitality; friendly staff; nice breakfast ( with hot self-made waffles though I didn’t know what it was at first !) I was provided with an up-grade and I did enjoy the broad view of the TV tower in the low season while there were not many travellers around ; some minor problems like a few small stains on the wall, small pillows ( but comfortable after trying them indeed) can be execused considering the price reasonably. Overall it is a good choice in Hamburg.

В отеле в общем очень приятная обстановка, дружелюбный и приветливый персонал. В номере хорошая двуспальная кровать, холодильник, сейф, чайник (пакетики чая, кофе, сливки, сахар - все пополняется бесплатно каждый день). Очень узкий шкаф, настолько узкий, что полки на ширину ладошки. В ванной душ с милым орнаментом в виде якорей, хороший фен.

Very clean hotel with nice lobby and bar area. Very handy to the neighboring conference facilities. Handy enough to the train, short walk about 5 minutes. Rooms on the small size but very comfortable and well kitted out with a decent TV

Часто останавливаюсь в отелях данной сети, с том числе и Mercure. В данном отеле гостеприимство при заезде и выезде, довольно посредственное, с одолжением и не внимательное. Понравилось удобство кровати и постельное бельё.

Долго начисляют баллы

This hotel is located close to the Messe. The staff at check in and check out were friendly. The rooms were clean and comfortable. The reception always helped getting taxis and suggesting restaurants in the area. There are many restaurants within walking distance. The bar is small but the bartenders were very friendly. The meat and cheese plate cut right at the bar was fresh and went great as a late snack with beer and wine. Breakfast had a great choice of hot and cold food items. We will return.

This is the best Accor group hotel I have stayed at (over 50). The Hotel is fantastically located and you have 2 options close by for entertainment or food. Turn left out of the hotel and sharp left again will take you down to Grindel which is a village and runs for 2kms. This will cater for those seeking a calmer atmosphere. However if you exit the hotel and cross the road and then walk back to the train station (Sternschanze) and 200 yards beyond you will discover the vibrant area of Schulterblatt, which is the main area for night life and feed. The centre of Hamburg, main station is only 2 stops away and takes 7 minutes and the Harbour Landungsbrücken is also close and 3 stops away. Staff could not do more to help make your stay special. As high as I rate them, this is a genuine report and you can read my report on the Mercure Mitte Berlin to see that I can also be highly critical.

Typical Mercure. Rooms are OK for business traveler, clean, good looking. Breakfast acceptable. What I cannot understand is that in a 4 stars I have to carry my toothbrush. This is the 21st century, everyone brushes their teeth!

The hotel was in a perfect location for our needs The staff were very friendly even though we did not speak German. The room was warm and cosy as the weather was very cold.we are looking forward to staying in other hotels in the Accor group

The Mercure Hotel Hamburg Mitte has a very good location easy to acces and with an underground parking. Very close to several bars and restaurants within walking distance. A very nice and servicefrindly staff to welcome and to serve you. A very nice room and a great breakfast buffet - I highly recommend this hotel :-)

I stayed at this hotel for four nights. I checked in online and was assured that I would have access to my room when i came to the hotel. When I arrived it was not yet ready. Things like this happens so we went into town. But this was only the beginning! I then got a text that our room key was ready so we returned to the hotel, but the guy in the reception told me that the room wasnt yet ready. Finally at 3 pm we got the room. Being an accorhotel goldmember I expected better service than this. When we got to the room it was really small and the bed was a queen bed (that is ok for one person, but not for two). It had only two pillows and one blanket so I assumed we got a single room, but it turned out two be a room for two! We had to ask for another blanket and that came, but I also asked for an upgrade to a room with a larger bed, again being a gold member, but was told that the hotel was fully booked. It was only for the two of us to squeeze into that tiny bed. Last time I stayed at this hotel four years ago it had a relax area and a gym. Now this was gone. The guy in the reception was new and didnt know anything about that and had not any suggestions where to work out. When we finally was about to check out the girl in the reception told us that the room wasn't fully paied although it was. Now i really snapped. Finally the manager came and found the payment and they appologized for that. Conclusion: In this hotel you don't feel any special treatment at all. The sign outside states its a 4 star hotel. I've stayed at ibis-hotels (2-3 star hotels) with better service and larger rooms and beds than this Mercure hotel. 3 stars the most I say! Here you pay alot for nothing! The only thing that was really splendid was the service in the breakfast room and the staff there is really nice. But... I will not stay at this hotel ever again!

To be honest, if you let me in to this hotel without telling me what it was and which star rating it had, I would've thought it was a 3-star with poor customer service. The staff at the reception desk looked like they couldn't be bothered to go through the most basic motions of check in (rolling eyes to my question about wifi access), the room had a dinghy feel about it, with one relatively small and very thin duvet on the bed, multiple dirty streaks on the walls (luggage?), small bathroom with a shower cabin requiring touching up... I honestly did not expect this kind of ambience from Mercure.