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Mercure Гамбург Мессе 4 звезды

Примечание: отзывы клиентов 4.5/5 Отзывов: 2 533

сертифицированный отель ALLSAFE

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Номер 1

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Как это работает?
+ 10 Услуги

Особенности отеля

  • 180 современных номеров

  • Расположение в центре города, на территории выставочного комплекса Гамбурга (HMC) и ССН

  • Бар Relax со стрит-фудом, пивом и вином

  • Рядом находятся район Штерншанце, университетский квартал и район Санкт-Паули

  • Тихий зал с террасой

Этот отель участвует в программе «Планета 21» и работает в рамках концепции Positive Hospitality.

Услуги в отеле и поблизости

Заезд с 15h00

Выезд до 12h00

Платные услуги

Информация об услугах и полезная информация
  • Онлайн-регистрация заезда
  • WIFI/Интернет
  • Паркинг Платные услуги
  • Специальные возможности для гостей с ограниченными возможностями передвижения
  • Отель с номерами только для некурящих
  • С кондиционером
  • Языки, на которых говорит персонал отеля
  • Круглосуточная стойка регистрации
  • Ранний заезд / поздний выезд Платные услуги
  • Прачечная
  • Бутики и магазины
Питание
  • Завтрак Платные услуги
  • Ресторан (-ы): 2
  • Бар (-ы): 1
  • Обслуживание в номере
  • Автомат для продажи закусок и напитков Платные услуги
Развлечения и отдых
  • Дорожка для пробежек
Бизнес-услуги
  • Конференц-зал (-ы): 7
  • Заказ услуг печати/копирования

Расположение отеля

Mercure Гамбург Мессе

Schroederstiftstr. 3
20146 гамбург
германия

Телефон: +4940450690

Факс: (+49)40/450691000

Заезд с 15h00

Выезд до 12h00

  • U2, U3 :  U2, U3 SCHLUMP

  • S1, S3 :  S1, S21, S3, S31 STERNSCHANZE

  • На самолете

    HAMBURG AIRPORT На расстоянии 12 км / 7,46 миль

  • На поезде

    HAMBURG DAMMTOR На расстоянии 0,8 км / 0,5 миль

  • На поезде

    HAMBURG HBF На расстоянии 2 км / 1,24 миль

GPS:53.564471, 9.977163

Наши номера

4* отель Меркюр Гамбург Митте предлагает стандартные номера с двумя односпальными или двуспальной кроватью (queensize), улучшенные номера и тихие номера категории Privilege с двуспальными кроватями. Два номера предназначены для гостей с ограниченной мобильностью. Во всех 180 некурящих номерах есть кондиционер, бесплатный WIFI и DSL. Один ребенок до 12 лет может бесплатно проживать в номере родителей.

Наши бары и рестораны

RESTAURANT

Тип кухни: Интернациональная кухня

Our restaurant is open every day for breakfast. You can also let our kitchen team spoil you at lunchtime or in the evening for family celebrations or group events. Opening times: 06:30-10:30 am

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RELAX - FOOD, DRINKS & YOU

Тип кухни: Интернациональная кухня

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: with a 198 g Black Angus burger and chips or sweet potato fries and a 0.2-litre soft drink. Save at least 10% with our online discount.

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RELAX - FOOD, DRINKS & YOU

Наш современный оживленный бар - это одно из самых популярных мест города. Насладитесь избранными винами, свежесваренным кофе от наших бариста или любимыми коктейлями.

Недоговорная фотография

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Ваши конференции и мероприятия

Наши конференц-залы

  • Количество конференц-залов: 7

  • Максимальный размер: 87 м²

  • Максимальная вместимость: 60 человек

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Отзывы наших гостей о
Mercure Гамбург Мессе

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL 4.5/5

Отзывов: 2 533

tripadvisor

Рейтинг TripAdvisor 4.0/5

Отзывов: 804

close to downtown and exhibition area

Примечание: Tripadvisor 3.0/5

1denisu Business - 18/11/2019 Реальные отзывы TripAdvisor

Hotel, convenient and really easy when you have to go for meetings downtown. people welcoming you with smiles (which is great). breakfast very good. room is clean, bed very good. diner, this time I faced an issue with a too long waiting time for getting a steack just grilled, after 35 minutes, i was still waiting....so I left before. Not acceptable for such class hôtel.

nice hotel

Примечание: Tripadvisor 5.0/5

461normunds Business - 10/11/2019 Реальные отзывы TripAdvisor

I stayed 2 nights in Mercure hotel, Hamburg Mitte. The location is excellent, next to Messehallen exhibition halls and also not far from Metro stations. Area is safe and clean. Room itself was very clean and quite spacious. I liked the idea of possibility to refuse from daily cleaning (care for environment) if room is clean anyway. Only problem was that wake up call on departure morning did not work despite it was specially asked for in reception previous evening.

Complete package

Примечание: Tripadvisor 5.0/5

novotel_12 Business - 19/09/2019 Реальные отзывы TripAdvisor

Excellent place to stay. Across convention centre ,train and bus stations. Good hospitality by hotel staff members. Lovely place without any disturbance. Area is very safe to stay alone or with family.

A Great Stay In Hamburg

Примечание: Tripadvisor 5.0/5

JuanjoCruz Friends getaway - 07/08/2019 Реальные отзывы TripAdvisor

The hotel is located in a clean area close to public transportation, restaurants, the university and attractions such as Planten Un Boom en park. The staff was helpful and pleasant. The bar seemed to be open 'round the clock and the rooms are quiet and clean. It was great to have true air conditioning amidst the heat wave of 2019. Other hotels I visited claimed to have AC, when they only had heating.

Dear JuanjoCruz, thank you for your stay at our Mercure Hotel Hamburg Mitte and your positive feedback. We are pleased to read, you felt comfortable in all belongings. Whenever you are going to spend another stay in Hamburg, we are looking forward to welcome you again. Sincerely, Sascha Gunzer Resident & Quality Manager

Very good stay in Mercure

Примечание: Tripadvisor 5.0/5

645retoh Business - 04/08/2019 Реальные отзывы TripAdvisor

Friendly staff and clean rooms - small but for me allone was big enough The style of the interior design is modern and comfortable. Good sleeping quality. Warm welcome as silver member I'll come back - next time in Hamburg

Dear 645retoh, thank you for your kind feedback and your stay at our Mercure Hotel Hamburg Mitte. We are pleased to read, you felt comfortable and enjoyed your time with us. With your next visit in Hamburg, we are looking forward to welcome you back again. Sincerely, Sascha Gunzer Resident & Quality Manager

very nice stay

Примечание: Tripadvisor 5.0/5

Piotr U Business - 24/07/2019 Реальные отзывы TripAdvisor

Pity I came for just one day, all was so nice, from check in to check out. Ladies at the reception very helpful and friendly, all was very nice, My key was waiting , welcome dring was ok, all was very fine

Dear Piotr U, thank you for your stay at our Mercure Hotel Hamburg Mitte and your kind feedback. We are pleased to read, you felt comfortable during your short stay and please do not worry about the only one night. You are always welcome to spend another time with us. We are looking forward to it. Sincerely, Sascha Gunzer Resident & Quality Manager

Great Conference Hotel

Примечание: Tripadvisor 4.0/5

Marty P Family - 10/06/2019 Реальные отзывы TripAdvisor

I stayed at this property for the 2019 Rotary International Convention. It was very convenient for the convention and was -- by far -- the nearest hotel to the site. That made it very convenient to go back for a nap, for a change of clothes, or to unload items purchased. The breakfast buffet was wonderful! The only downside to the hotel is that it is not in a "pretty" part of the city. The area is more industrial looking and aged. However, it felt very safe and had some very pretty parks nearby.

Dear Marty P, thank you for your stay at our Mercure Hotel Hamburg Mitte and your kind feedback. We are pleased to read, you felt comfortable during the Rotary Convention and are looking forward to welcome you back to Hamburg soon. Sincerely, Sascha Gunzer Resident & Quality Manager

Convention

Примечание: Tripadvisor 3.0/5

Go04188994133 Business - 09/06/2019 Реальные отзывы TripAdvisor

I had recieved an information about a 10% descount on my long stay but when I checked out nobody acceptered this promise which is very confusing and makes me hesitating to visti Accor Hotels in the future

Dear Go04188994133, first of all we thank you for your stay at our Mercure Hotel Hamburg Mitte and also for your feedback. We apologize for the inconvenience, you experienced at your check out. To figure out, what exactly went wrong, we appreciate, when you get back to us with further details, such as where you received the information about the discount, so we can still found an adequate solution for you. Except this circumstance, we hope you had a good time in Hamburg and are looking forward to welcome you again. Sincerely, Sascha Gunzer Resident & Quality Manager

A good bargain for business travellers

Примечание: Tripadvisor 4.0/5

KC_Lam2014 Business - 29/12/2018 Реальные отзывы TripAdvisor

Convenient location for business travellers as it is just next to the convention centre; good hospitality; friendly staff; nice breakfast ( with hot self-made waffles though I didn’t know what it was at first !) I was provided with an up-grade and I did enjoy the broad view of the TV tower in the low season while there were not many travellers around ; some minor problems like a few small stains on the wall, small pillows ( but comfortable after trying them indeed) can be execused considering the price reasonably. Overall it is a good choice in Hamburg.

Dear "KC_Lam2014", thank you so much for sharing your impressions from your latest stay at our Mercure Hotel Hamburg Mitte. We are pleased to read, you felt comfortable in all ways. Especially the location of our house, the room you stayed in and our team provided a delightful time in Hamburg to you. With your next visit in Hamburg, we are looking forward to welcome you again. Sincerely, Sascha Gunzer Resident & Quality Manager

Очень мило, уютно, но есть некоторые минусы

Примечание: отзывы клиентов 4.0/5

Ю. Деловые путешественники - 11/12/2018 Проверенные отзывы - ALL

В отеле в общем очень приятная обстановка, дружелюбный и приветливый персонал. В номере хорошая двуспальная кровать, холодильник, сейф, чайник (пакетики чая, кофе, сливки, сахар - все пополняется бесплатно каждый день). Очень узкий шкаф, настолько узкий, что полки на ширину ладошки. В ванной душ с милым орнаментом в виде якорей, хороший фен.

Dear Juliia B., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Only the breakfast was unsatisfying to you. We apologize for this circumstance in all ways and like to know, what exactly did not meet your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Stay - Thursday 29th November (3 Nights)

Примечание: Tripadvisor 4.0/5

MCarson1983 Couples - 05/12/2018 Реальные отзывы TripAdvisor

Very clean hotel with nice lobby and bar area. Very handy to the neighboring conference facilities. Handy enough to the train, short walk about 5 minutes. Rooms on the small size but very comfortable and well kitted out with a decent TV

Dear "Sunshine18764005772", thank you for your stay at our Mercure Hotel Hamburg Mitte und your kind feedback. We are pleased to read, you felt comfortable in all ways and enjoyed your stay. With your next visit in Hamburg, we are looking forward to welcome you again. Sincerely, Sascha Gunzer Resident & Quality Manager
Примечание: отзывы клиентов 3.0/5

Д. Пары - 05/11/2018 Проверенные отзывы - ALL

Часто останавливаюсь в отелях данной сети, с том числе и Mercure. В данном отеле гостеприимство при заезде и выезде, довольно посредственное, с одолжением и не внимательное. Понравилось удобство кровати и постельное бельё.

Dear Dmitry C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg Mitte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager
Примечание: отзывы клиентов 4.0/5

В. Пары - 17/10/2018 Проверенные отзывы - ALL

Долго начисляют баллы

Dear Vyacheslav G., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Great location, great hotel

Примечание: Tripadvisor 5.0/5

Chris P Business - 10/09/2018 Реальные отзывы TripAdvisor

This hotel is located close to the Messe. The staff at check in and check out were friendly. The rooms were clean and comfortable. The reception always helped getting taxis and suggesting restaurants in the area. There are many restaurants within walking distance. The bar is small but the bartenders were very friendly. The meat and cheese plate cut right at the bar was fresh and went great as a late snack with beer and wine. Breakfast had a great choice of hot and cold food items. We will return.

Dear "Chris P", thank you for your detailed feedback and your stay at our Mercure Hotel Hamburg Mitte. It is a pleasure to read, you felt comfortable in all ways and had a great stay. We will forward your commendation to our entire team and are looking forward, to welcome you back to Hamburg soon. Sincerely, Sascha Gunzer Front Office Manager

Best Accor Hotel Yet

Примечание: Tripadvisor 5.0/5

Stephen P Couples - 01/08/2018 Реальные отзывы TripAdvisor

This is the best Accor group hotel I have stayed at (over 50). The Hotel is fantastically located and you have 2 options close by for entertainment or food. Turn left out of the hotel and sharp left again will take you down to Grindel which is a village and runs for 2kms. This will cater for those seeking a calmer atmosphere. However if you exit the hotel and cross the road and then walk back to the train station (Sternschanze) and 200 yards beyond you will discover the vibrant area of Schulterblatt, which is the main area for night life and feed. The centre of Hamburg, main station is only 2 stops away and takes 7 minutes and the Harbour Landungsbrücken is also close and 3 stops away. Staff could not do more to help make your stay special. As high as I rate them, this is a genuine report and you can read my report on the Mercure Mitte Berlin to see that I can also be highly critical.

Dear "Stephen P", all we can say is Thank You! for this really amazing feedback. Being the best Accor Hotel out of more than 50 so far, is more than great. We will forward your commendation to the entire team. We hope to welcome you back to Hamburg soon. Sincerely, Sascha Gunzer Front Office Manager

Everything OK but w/o toiletries...

Примечание: Tripadvisor 4.0/5

davidmartin702 Business - 01/06/2018 Реальные отзывы TripAdvisor

Typical Mercure. Rooms are OK for business traveler, clean, good looking. Breakfast acceptable. What I cannot understand is that in a 4 stars I have to carry my toothbrush. This is the 21st century, everyone brushes their teeth!

Dear "davidmartin702", thank you for your stay at our Mercure Hotel Hamburg Mitte and your kind feedback. We are pleased to read, you felt comfortable during your stay. Regarding the toothbrush, you missed in your room, we apologize for this circumstance. We do not place toothbrushes in the room, but constantly offer additional cosmetics, like toothbrush, at the reception. We hope to welcome you back to Hamburg soon. Sincerely, Sascha Gunzer Front Office Manager

Hamburg trip

Примечание: Tripadvisor 5.0/5

66aidan Couples - 11/02/2018 Реальные отзывы TripAdvisor

The hotel was in a perfect location for our needs The staff were very friendly even though we did not speak German. The room was warm and cosy as the weather was very cold.we are looking forward to staying in other hotels in the Accor group

Dear "66aidan", thank you for your stay at our Mercure Hotel Hamburg Mitte and your pleasant feedback. We will forward your commendation to the entire team and are also looking forward, to welcome you back to Hamburg or any other Accor Hotel soon. Sincerely, Sascha Gunzer Front Office Manager

Visit Hamburg

Примечание: Tripadvisor 4.0/5

bennymf Business - 05/02/2018 Реальные отзывы TripAdvisor

The Mercure Hotel Hamburg Mitte has a very good location easy to acces and with an underground parking. Very close to several bars and restaurants within walking distance. A very nice and servicefrindly staff to welcome and to serve you. A very nice room and a great breakfast buffet - I highly recommend this hotel :-)

Dear "bennymf", thank you for your kind feedback and your stay at our Mercure Hotel Hamburg Mitte. We are pleased to read, you felt comfortable in all ways. Especially our team provided a good experience to you. For your recommendation we like to thank you. With your next visit in Hamburg, we are looking forward to welcome you again. Sincerely, Sascha Gunzer Front Office Manager

Never this hotel again :(

Примечание: Tripadvisor 2.0/5

hotelbuster Family - 15/12/2017 Реальные отзывы TripAdvisor

I stayed at this hotel for four nights. I checked in online and was assured that I would have access to my room when i came to the hotel. When I arrived it was not yet ready. Things like this happens so we went into town. But this was only the beginning! I then got a text that our room key was ready so we returned to the hotel, but the guy in the reception told me that the room wasnt yet ready. Finally at 3 pm we got the room. Being an accorhotel goldmember I expected better service than this. When we got to the room it was really small and the bed was a queen bed (that is ok for one person, but not for two). It had only two pillows and one blanket so I assumed we got a single room, but it turned out two be a room for two! We had to ask for another blanket and that came, but I also asked for an upgrade to a room with a larger bed, again being a gold member, but was told that the hotel was fully booked. It was only for the two of us to squeeze into that tiny bed. Last time I stayed at this hotel four years ago it had a relax area and a gym. Now this was gone. The guy in the reception was new and didnt know anything about that and had not any suggestions where to work out. When we finally was about to check out the girl in the reception told us that the room wasn't fully paied although it was. Now i really snapped. Finally the manager came and found the payment and they appologized for that. Conclusion: In this hotel you don't feel any special treatment at all. The sign outside states its a 4 star hotel. I've stayed at ibis-hotels (2-3 star hotels) with better service and larger rooms and beds than this Mercure hotel. 3 stars the most I say! Here you pay alot for nothing! The only thing that was really splendid was the service in the breakfast room and the staff there is really nice. But... I will not stay at this hotel ever again!

Dear "hotelbuster", thank you for your stay at our Mercure Hotel Hamburg Mitte and your detailed feedback. We apologize for all the inconvenience you experienced during your stay. We always try to provide room upgrades and early check-in to our Le Club members, which is sometimes difficult to implement due to high count of reservations. We will discuss all these facts with our team members to improve the service. Please be assured, this will remain as a single case. We are looking forward, to welcome you once again to our house. Also, to improve your latest impression. Sincerely, Sascha Gunzer Front Office Manager

Expected better

Примечание: Tripadvisor 3.0/5

reindeer7 Business - 23/10/2017 Реальные отзывы TripAdvisor

To be honest, if you let me in to this hotel without telling me what it was and which star rating it had, I would've thought it was a 3-star with poor customer service. The staff at the reception desk looked like they couldn't be bothered to go through the most basic motions of check in (rolling eyes to my question about wifi access), the room had a dinghy feel about it, with one relatively small and very thin duvet on the bed, multiple dirty streaks on the walls (luggage?), small bathroom with a shower cabin requiring touching up... I honestly did not expect this kind of ambience from Mercure.

Dear "reindeer7", thank you for your detailed feedback and your stay at our Mercure Hotel Hamburg Mitte. We apologize for the negative impression, we caused during check in process and with the provided room. Actually we finished renovation works in our guest rooms from fifth to ninth floor and will continue with the remaining rooms in January 18! So please be assured, that your experience will remain as a single case. We are looking forward to welcome again in Hamburg. Also, to improve your latest impression. Sincerely, Sascha Gunzer Front Office Manager

Последние отзывы: 20

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