Novotel Freiburg am Konzerthaus 4 estrellas
Nota de clientes de Avis (Clasificación de ALL) 4.2/5 1.659 opiniones
Hotel aprobado por ALLSAFE
El hotel cuenta con el certificado ALLSAFE de SGS Institut FRESENIUS.
A 5 min a pie del precioso casco antiguo y las atracciones locales
Piscina interior climatizada. La sauna está cerrada por razones técnicas.
Ofertas para familias, habitaciones familiares y 2 habit. temáticas: musical y Selva Negra
Excursiones a la Selva Negra Europapark, Suiza y Francia
La habitación de Novotel, espaciosa y con un diseño contemporáneo perfectamente modulable, constituye un autentico espacio de vida y se adapta a todas las exigencias.
Konrad Adenauer Platz 2
79098 FREIBURG IM BREISGAU
Alemania
1 4 5 6: main station
BASEL AIRPORT A 70 km /43 millas
FRANKFURT AIRPORT A 280 km /174 millas
FREIBURG A 0 km /0 millas
GPS:47.995369, 7.841306
Registro a partir de - Salida hasta
La Rotonde está abierto desde las 6:30 para ofrecerle desayuno tipo bufé. Servimos platos de cocina internacional y especialidades regionales en un entorno moderno. El restaurante dispone de terraza exterior.
El bar Scotch Corner es el lugar perfecto para relajarse con una copa tras un duro día de trabajo. Abierto todos los días de 18:00 a 1:00 horas. Aforo máximo para 40 personas.
Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros
Más informaciónNota de clientes de Avis 4.0/5
Isidro C. C. Amigos - Comentarios confirmados ALL
Habitación muy bien, Personal atento pero tiempo de espera en recepción
Dear Mr. Cornago c., I am very pleased that you took the time to review your visit with us at Novotel Freiburg Am Konzerthaus. Thank you for your positive review, the nice feedback on the room, and also for your critique and suggestions on improvement regarding the check-in. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Xavier Chanrion General Manager
Nota de clientes de Avis 3.0/5
Juan Parejas - Comentarios confirmados ALL
Lo unico que puedo decir bueno es que esta cerca del casco antiguo (5 minutos andando), es un hotel que necesita una actualizacion urgente, la habitacion (6 planta) es antigua, no tiene caja fuerte, minibar vacio, cortinas y suelo manchados, baño antiguo (con bañera) , no tiene detectores de humo en el baño (se observan quemaduras de cigarro en el lavabo), y ademas tienen medidas Covid incoherentes (piden pasaporte covid para entrar a desayunar y a la vez entran en la habitacion para limpiar sin consultar ), como se yo que los camarer@s y limpiador@s estan vacunad@s?, resumiendo no se corresponde el precio (123 euros/dia) con la calidad y las 4 estrellas no se ven por ningun sitio, gracias a una camarera española pudimos desayunar en la habitacion.
Dear Mr. G., Thank you very much for your visit and for taking the time to tell us about your experience at Novotel Freiburg Am Konzerthaus. We regret that your experience with our hotel and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Xavier Chanrion General Manager
Nota de clientes de Avis 2.5/5
Lulu Amigos - Comentarios confirmados ALL
Hemos pillado el hotel por el SPA pero al llegar solo había una mini piscina que estaba helada y el sauna cerrado, pone SPA pero no hay nada de SPA. El desayuno estaba bien
Dear Ms. F., I am very pleased that you took the time to review your visit with us at Novotel Freiburg Am Konzerthaus. Thank you the nice feedback on the breakfast, and also for your critique and suggestions on improvement regarding the SPA. Please accept my apologies for the inconveniences you had to deal with. Unfortunately, due to the hygiene measures, the wellness area is currently closed. I ask for understanding. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Xavier Chanrion General Manager
Nota de clientes de Avis 3.5/5
Luis Familias - Comentarios confirmados ALL
Previo a la estancia solicité información a través de la página web sobre el parking que nadie me contestó La habitación tenía escasa iluminación. Era una habitación doble con una cama de matrimonio que nos sorprendió el tamaño pequeño. Sólo había una mesita de noche
Dear Mr. L., I am very pleased that you took the time to review your visit with us at Novotel Freiburg Am Konzerthaus. Thank you for the high rating on the staff, and also for your critique and suggestions on improvement regarding the room and the missing parking information. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Xavier Chanrion General Manager
Nota de clientes de Avis 4.0/5
Juanma P. Familias - Comentarios confirmados ALL
Todo bien, salvo que en recepción no hablaban nada de francés.
Dear Mr. C., Thank you very much for your visit and for taking the time to review your stay at Novotel Freiburg Am Konzerthaus. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Xavier Chanrion General Manager
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