Nota clientes Avis (Classificação ALL) 4.3/5 914 comentários
Hotel Mercure Wien Westbahnhof
Estação de trem
Acesso: 100 m / 0.06 mi 2 min walk
Check-in desde as - Check-out até às
Westside é um lugar urbano, com paredes grafitadas, ostenta um estilo industrial e oferece uma gastronomia moderna. Este conceito muito particular junta uma variedade de gastronomias sob o mesmo teto. Pode começar a sua
Escolha quartos Normais com uma ou duas camas individuais, quartos Superior com A/C ou quartos Privilege luxuosamente decorados.
Avaliações dos nossos clientes
Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotelSaber mais
Pathetic and a shocking experience
Nota Tripadvisor 2.0/5
ninadb93 Couples - Avaliação com certificação TripAdvisor
Checked in late to our “Superior Room” during our visit to Vienna. The room was clean and cozy just as you would expect at a Mercure hotel. But that’s where the good things ended. The next morning at about 9.30am we heard knocking on the door and it started opening. We panicked and I quickly held it preventing it from opening any further. After a couple of mins, we opened the door ourselves to check who on earth it was. Turned out it was the cleaning lady from the housekeeping staff. She even had the gall to ask us at what time were we leaving, that too at 9.30!! We informed the lady at the reception and she was apologetic but would not take any “concrete” action. That is not all, there was no dental kit in the room. We called up the reception and the lady let us know that they were out of dental kits! How do you claim to be a 4* hotel with such a lacklustre service and poor hospitality? Either way, I know that I am not going back to this hotel and would caution others too. 4/10 for me.
Dear ninadb93, We would like to offer our sincere apologies for the problems regarding our service and the behaviour of the employee. That is unacceptable. Please rest assured that we have already looked into this and taken steps - and we will make sure that negative experiences are a rare exception in the future. We feel very bad for the inconveniences you had to deal with - and at the same time we do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. We very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof
Excellent choice 👌!
Nota Tripadvisor 5.0/5
Peggy A Famílias - Avaliação com certificação TripAdvisor
Very good location. Only just 2'-3' from the public transportations. Good and safety area. Very clean rooms. Nice view. Excellent service. Very polite and helpful staff. Beautiful reception and restaurant- bar. I definitely recommend it !
Close to the train, good staff and nice rooms
Nota Tripadvisor 4.0/5
martynpt Couples - Avaliação com certificação TripAdvisor
Everything was perfect ! I just didnt give 5 stars because in cleaning service they didn't change the soap and body gel but the cleaning was great ! And the air conditioner was block in cold mode I couldn't change to heat mode. But great choice for couples, I really enjoyed !
Nota Tripadvisor 5.0/5
Aleksandra T Avaliação com certificação TripAdvisor
Hotel have excellent location. Metro and tram are literally across thr street as a shoping center Westbanhof. Breakfast is rich, staff is very friendly, rooms are clean, Lobby is big where you can chat with friends and internet is excellent in every corner of the hotel.
Small but cosey room, lovely staff and nice area. Close to the train station.
Nota Tripadvisor 5.0/5
CarstenBauer Solo travel - Avaliação com certificação TripAdvisor
I visited here in late September 2019 on a 6 week holiday to Europe. A The staff were very professional and friendly and welcoming. My room was very clean and fresh. The views from my room were very nice. I stayed here for 4 nights. A short 5 minute walk from the Wein Westbahnhof (Train station) and shops all along around where the hotel is. Very easy to navigate around the city being so close to the train station.
Em parceria com TripAdvisor
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price