Hotel Mercure Wien Westbahnhof 4 estrelas

Nota clientes Avis (Classificação ALL) 4.3/5 914 comentários

Extras do hotel

  • Located a 5-minute walk from the "Stadthalle"

  • Airport bus (Vienna Airport Line) and FlixBus stop in close proximity

  • Mariahilferstraße, Vienna's longest shopping street, is also nearby

  • A 10-minute walk from the Raimund Theater

  • Estacionamento

Este hotel participa no Planet 21 e age em favor da Hospitalidade Positiva.

Hotel aprovado por ALLSAFE

Localização do hotel

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150 VIENNA
Áustria

GPS:48.198155, 16.337507

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião

WESTSIDE

Westside é um lugar urbano, com paredes grafitadas, ostenta um estilo industrial e oferece uma gastronomia moderna. Este conceito muito particular junta uma variedade de gastronomias sob o mesmo teto. Pode começar a sua

As nossas opções de alojamento

Escolha quartos Normais com uma ou duas camas individuais, quartos Superior com A/C ou quartos Privilege luxuosamente decorados.

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Avaliações dos nossos clientes

Avaliações dos nossos clientes

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Classificação ALL  4.3/5  914 comentários

Classificação do TripAdvisor  3.5/5  1.366 comentários

Pathetic and a shocking experience

Nota Tripadvisor 2.0/5

ninadb93 Couples - Avaliação com certificação TripAdvisor

Checked in late to our “Superior Room” during our visit to Vienna. The room was clean and cozy just as you would expect at a Mercure hotel. But that’s where the good things ended. The next morning at about 9.30am we heard knocking on the door and it started opening. We panicked and I quickly held it preventing it from opening any further. After a couple of mins, we opened the door ourselves to check who on earth it was. Turned out it was the cleaning lady from the housekeeping staff. She even had the gall to ask us at what time were we leaving, that too at 9.30!! We informed the lady at the reception and she was apologetic but would not take any “concrete” action. That is not all, there was no dental kit in the room. We called up the reception and the lady let us know that they were out of dental kits! How do you claim to be a 4* hotel with such a lacklustre service and poor hospitality? Either way, I know that I am not going back to this hotel and would caution others too. 4/10 for me.

Dear ninadb93, We would like to offer our sincere apologies for the problems regarding our service and the behaviour of the employee. That is unacceptable. Please rest assured that we have already looked into this and taken steps - and we will make sure that negative experiences are a rare exception in the future. We feel very bad for the inconveniences you had to deal with - and at the same time we do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. We very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Excellent choice 👌!

Nota Tripadvisor 5.0/5

Peggy A Famílias - Avaliação com certificação TripAdvisor

Very good location. Only just 2'-3' from the public transportations. Good and safety area. Very clean rooms. Nice view. Excellent service. Very polite and helpful staff. Beautiful reception and restaurant- bar. I definitely recommend it !

Close to the train, good staff and nice rooms

Nota Tripadvisor 4.0/5

martynpt Couples - Avaliação com certificação TripAdvisor

Everything was perfect ! I just didnt give 5 stars because in cleaning service they didn't change the soap and body gel but the cleaning was great ! And the air conditioner was block in cold mode I couldn't change to heat mode. But great choice for couples, I really enjoyed !

Excellent hotel

Nota Tripadvisor 5.0/5

Aleksandra T Avaliação com certificação TripAdvisor

Hotel have excellent location. Metro and tram are literally across thr street as a shoping center Westbanhof. Breakfast is rich, staff is very friendly, rooms are clean, Lobby is big where you can chat with friends and internet is excellent in every corner of the hotel.

Small but cosey room, lovely staff and nice area. Close to the train station.

Nota Tripadvisor 5.0/5

CarstenBauer Solo travel - Avaliação com certificação TripAdvisor

I visited here in late September 2019 on a 6 week holiday to Europe. A The staff were very professional and friendly and welcoming. My room was very clean and fresh. The views from my room were very nice. I stayed here for 4 nights. A short 5 minute walk from the Wein Westbahnhof (Train station) and shops all along around where the hotel is. Very easy to navigate around the city being so close to the train station.

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 581 comentários 9.3/10 Localização
  • 718 comentários 5.1/10 Quarto
  • 583 comentários 8.2/10 Serviço
  • 14 comentários 8/10 Internet
  • 350 comentários 8.3/10 Pequeno-almoço
  • 344 comentários 3.9/10 Conforto
  • 276 comentários 7.3/10 Limpeza
  • 209 comentários 3/10 Atmosfera

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