Hotel Mercure Wien Westbahnhof bintang 4

Catatan tamu Avis (Peringkat ALL) 4.2/5 1.240 ulasan

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Hotel Mercure Wien Westbahnhof - Image 1
Hotel Mercure Wien Westbahnhof - Image 2
Hotel Mercure Wien Westbahnhof - Image 3
Hotel Mercure Wien Westbahnhof - Image 4
Felberstrasse 4, 1150 VIENNA, Austria

Deskripsi

Keistimewaan hotel

  • Central location & ideal public transport connections in Vienna

  • Rich and varied breakfast buffet

  • Westside restaurant featuring a modern, international cuisine

  • 6 conference rooms with personalized event planning

  • On-site parking garage with 52 parking spaces

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Lokasi hotel

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150 VIENNA
Austria

GPS:48.198155, 16.337507

Telepon
Fax +43 1 98111930

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Restoran
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

WESTSIDE

At Westside, urban living meets modern industrial style. The perfect blend of traditional Austrian cuisine and international classics ensures a dining experience that caters to every taste.

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Peringkat ALL  4.2/5  1.240 ulasan

Peringkat TripAdvisor  3.5/5  1.438 ulasan

Avoid 'budget' rooms if you can...

Catatan Tripadvisor 4.0/5

Anuhas Ulasan TripAdvisor tersertifikasi

Stayed there for 3 nights from 21st of September 2024. It took me a while to warm up to it, but once it did, I really enjoyed my stay. Only after I entered the room, I realised that I had booked a 'Budget' room through Agoda, which is not the same as 'standard'. That means you get only 2 pillows for a double bed, first floor rooms with no air-conditioning (which should not be an issue in late autumn, winter and early spring). Room was very clean, and the shower/bathtub was excellent. Reception staff were friendly and very helpful. They have a luggage storage so you can arrive or leave early without having to pay extra for luggage storage. It's just a 2-3 minute walk from Westbahnhof and I managed to walk to pretty much all major attraction from there. There are plenty of small, and big places to eat, all within short walking distances. Only thing I didn't like was the shock of having to pay 13 Euros for a glass of basic white wine at the bar which the bar stewardess preferred to be paid by cash but never saw the transaction getting entered into a cash register nor received or asked if I want to a receipt for the transaction. I was too tired to argue, but I noticed that the three people sat in the next table, had the same shock when they heard their total. Maybe the management can sort this out to avoid such unpleasant experiences in the future. Having a dedicated ironing room, but not providing irons and boards on request, is also a dated practice but it didn't bother me much as much as I thought it would. I would happily stay there again.

Dear Anuhas, Thank you for your visit, the positive feedback, and also for your critique and suggestions on improvement. We take your input very seriously and we have already discussed it with the managers and colleagues in charge. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Good but can improve

Catatan Tripadvisor 3.0/5

shedee Ulasan TripAdvisor tersertifikasi

Hotel's location is pretty good and room size was spacious. The reception staff just did their job and nothing more. The airconditioning was poor and to that the front office just said that they have not experienced the weather being so warm so too bad, nothing can be done. Also, very annoying that everything is to be done by an app. Why can't they just put a room phone in? What if there is an emergency?

Dear shedee, Thank you for your visit, the positive feedback, and also for your critique and suggestions on improvement. We take your input very seriously and we have already discussed it with the managers and colleagues in charge. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Comfortable hotel with excellent location

Catatan Tripadvisor 4.0/5

Shaheer F Couples - Ulasan TripAdvisor tersertifikasi

different rooms , a really small awful one , 18-20 m2 room without AC, kettle, tea& coffee and same room with those (facilities). My room size was comfortable, bed quality is good, bathroom is fine = basic comfortable room . Receptionists are helpful, Location is the best point , few steps from tram, metro , buses and the airport bus. 5 minutes walk from Maria Helfer St , 10 minutes by metro to old city center. The breakfast is very expensive 24 € , you can have breakfast in a very good restaurant with nice views for that price, they have to reconsider the price. Summary good choice if you get a good competitive price.

Dear Shaheer F, On behalf of the entire team, we would like to thank you for your positive review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Room is a disaster

Catatan Tripadvisor 1.0/5

alum b Ulasan TripAdvisor tersertifikasi

One of the worst hotels I have ever stayed in. My own fault for making assumptions about Mercure hotels and not checking it out properly but the room had no air-conditioning [with temperatures touching 35 degrees Centigrade] or even a safe in the room. I will not be staying in Mercure hotels again or Accor hotels in general if this is the standard to expect.

Dear 785alumb, We are very sorry that we failed to meet your expectations. Please accept our apologies for any inconveniences caused. But we would like to inform you that you have booked a budget room. The low overnight rate is the star attraction of these rooms, which do not include the usual Mercure standard features such as a safe, minibar, kettle, or full air conditioning (only central air conditioning that cannot be regulated).We hope that you will give us the opportunity to better serve you in the future and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Value for money

Catatan Tripadvisor 3.0/5

willdejager Solo travel - Ulasan TripAdvisor tersertifikasi

After a three night stay out of a total of five nights, a review of this hotel. After a online Check-in using the App, I got the keycard very quickly upon arrival by a professional member of the front desk staff. My room (430) is small, but clean and has an comfortable bed, a desk with a chair and a safe. The bathroom has a good working shower in a bath. Free WiFi is fast enough, but when I want to change to the faster WiFi, it is asking for payment. That is unusual, because for Platinum members this service is normally free in all Accor hotels. Maybe my Platinum status is not registered in this hotel, because the usual free drinks in the minibar and complementary snacks were also missing. All I got was one bottle of water upon arrival that was not replaced after drinking it. But no major issue, because there is an Lidl across the road and I filled the empty minibar myself. I did get my welcome drink, but that is already normal at a Silver status. And the usual room upgrade to Executive was not provided as well. But the designated room is alright, this room is quiet and the hotel is a five minutes walk from the Westbahnhof, offering good public transport options and in an area with lots of restaurants and pubs. And it is cheaper than the Motel One across the road. It is a typical Mercure in between the more luxurious Sofitel or Novotel and the more basic Ibis. Overall, I am satisfied with the price quality ratio and can recommend this hotel for this area of Vienna.

Dear wildejager, Thank you very much for your visit and the detailed feedback. We are very pleased regarding the positive remarks and are delighted that you enjoyed your stay with us. We hope to welcome you as our guest soon again. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.667 ulasan 9.5/10 Lokasi
  • 1.760 ulasan 5.3/10 Kamar
  • 1.311 ulasan 8/10 Pelayanan
  • 52 ulasan 8.8/10 Internet
  • 824 ulasan 4/10 Kenyamanan
  • 651 ulasan 7.9/10 Sarapan
  • 641 ulasan 7.5/10 Kebersihan
  • 525 ulasan 3.5/10 Suasana

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