Hotel Mercure Wien Westbahnhof bintang 4

Catatan tamu Avis (Peringkat ALL) 4.2/5 1.216 ulasan

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Hotel Mercure Wien Westbahnhof - Image 1
Hotel Mercure Wien Westbahnhof - Image 2
Hotel Mercure Wien Westbahnhof - Image 3
Hotel Mercure Wien Westbahnhof - Image 4
Felberstrasse 4, 1150 VIENNA, Austria

Deskripsi

Keistimewaan hotel

  • Central location & ideal public transport connections in Vienna

  • Rich and varied breakfast buffet

  • Westside restaurant featuring a modern, international cuisine

  • 6 conference rooms with personalized event planning

  • On-site parking garage with 52 parking spaces

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Lokasi hotel

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150 VIENNA
Austria

GPS:48.198155, 16.337507

Telepon
Fax +43 1 98111930

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Restoran
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

WESTSIDE

At Westside, urban living meets modern industrial style. The perfect blend of traditional Austrian cuisine and international classics ensures a dining experience that caters to every taste.

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Peringkat ALL  4.2/5  1.216 ulasan

Peringkat TripAdvisor  3.7/5  1.480 ulasan

Old hotel with some issues, but budget friendly.

Catatan Tripadvisor 3.0/5

willdejager Ulasan TripAdvisor tersertifikasi

The hotel is situated in an old building close to Vienna Westbahnhof. Check-in was fast and efficient with a friendly member of staff. Due to my Accor All Status, I was upgraded to room 701 with extra space, a couch and a working desk. The bed is very comfortable and safe and minibar (with free drinks) are provided. The Wi-Fi is usable, but you need to log in every day again. A Nepresso machine is provided in the upgrade. The bathroom is old and has seen better days. Irritating is the fluctuating water temperature when taking a shower. It goes from hot to cold and you have to keep adjusting the tap. And because this is an old building with little insulation, the outside noise of a busy road enters the room, so if you are a light sleeper, bring ear plugs. Basically, this is a Mercure of the lower category, closer to the Ibis then to the Novotel brand of Accor. But it is also a lot cheaper than the other Mercure hotels in Vienna. If you only need a room to sleep and shower in, this hotel is an option. If you want the usual luxury of Mercure, pay a little more for an alternative hotel.

Dear wildejager, Thank you very much for your visit. We are very sorry that our hotel did not appeal to you very much. We sincerely apologize for any inconvenience and ask for your understanding for a hotel that - although still in good shape - lacks some top modern details and shows signs of wear due to its age. However, please be assured that appropriate renovation measures are already being planned. It would be a pleasure to welcome you back to Wien and to our hotel. With best regards, The team of the Mercure Hotel Wien Westbahnhof

AVOID STAYING HERE, Its not 4 stars!

Catatan Tripadvisor 1.0/5

FunJustJustin Ulasan TripAdvisor tersertifikasi

We booked to stay at the Hotel Mercure Wien Westbahnhof. This is rated 4 stars on most sites. This should be 2 stars! I have stayed at many Mercures in the past and have had lovely stays. When booking this we had to pay extra to have A/C, fridge (needed to put medication in) and a safe. These are called Superior rooms. In Vienna, in summer, you need AC. These rooms are NOT superior and very small and the furniture is dated. When booking, I asked twice to have a walk-in shower due to my disability and was told they would help (once through Expedia and once through a direct email to the hotel). I also explained at reception when we arrived they just did not care, and they refused. The shower was not safe and became very slippy. I was unable to use it after the first time. My request to have a walk in the shower due to a disability was ignored. The AC would stop during the night and the room would become very hot. The bed itself was a double. The mattress was very firm & hard and uncomfortable to sleep on. The curtains did not close properly, and they did not block out the light. The walls had a terrible paint job and the carpet had holes in. I asked for a quiet floor, but the room was next to the lift and was very noisy at nighttime. The door had a spy hole with no cover, so light came through at night. They advertise a mini-bar on the booking and website, but there is none. Not ever bottled water in the rooms. Most 4-star hotels leave water on arrival in the rooms or offer it. The only good thing is the location of the hotel, near the tram, bus and underground stations and nearby shops. Avoid booking here if staying in Vienna. This is NOT a 4-star hotel and the rooms they sell has Superior are NOT. This hotel is also NOT disabled-friendly and will ignore all special requests.

Dear FunJustJustin, Thank you for yourdetailed feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with the room and our service did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Utterly inflexible. Poor customer experience.

Catatan Tripadvisor 1.0/5

Alex S Ulasan TripAdvisor tersertifikasi

Utterly inflexible with non-refundable rate. Buyer beware. I booked the hotel based on our original flights, and then my airline cancelled our flight out of Vienna. We were rebooked on a different flight a couple of days later. I approached the hotel not for a refund but a simple change of dates which they coldly refused to do even though the exact same room/price. They also refused to refund even partially. Whilst I understand I agreed to the terms and conditions and am not questioning their right to refuse, I find it abhorrent that they would be so inflexible. It is the epitome of poor customer service, and has not only cost them a customer, but will cost them many more customers due to my (and others') poor reviews. You can keep my money but I will never consider your hotel again.

Dear alexS3184BX, As you wrote yourself, you deliberately booked a non-cancellable and therefore cheaper rate. We ask for your understanding that - also out of fairness to guests who have booked a cancelable rate - we cannot make an exception. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Great location, clean, comfortable beds

Catatan Tripadvisor 4.0/5

ragadae Ulasan TripAdvisor tersertifikasi

Really great location next to the train station and stop for airport bus. Easy to commute to many of the sites. Room was clean and beds very comfortable. Air conditioned with good sized bathroom. Next to many local shops. Only issues: fridge didn't work, TV in slightly awkward position

Dear ragadae, Thank you for your visit, the positive feedback, and also for your critique and suggestions on improvement. We take your input very seriously and we have already discussed it with the managers and colleagues in charge. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Great Stay Thanks to Maxim and Christian!

Catatan Tripadvisor 5.0/5

Rossukon S Ulasan TripAdvisor tersertifikasi

I stayed from 14–18 April 2025 and just realized I really should leave a good review here. It was my first time visiting Vienna, and honestly, Maxim was the best receptionist I’ve ever met—he truly cares about the guests. When he found out it was my first time in the city, he took the time to recommend great places to visit, which perfectly matched the "discover local" concept of Mercure. The room was clean and just right for my 4-night stay. The location is super convenient—close to the train station and easy to get into the city. To be honest, Vienna might be my least favorite stop on the trip because it rained almost every day, but meeting Maxim and Christian really made the experience memorable. Thank you both for your warm hospitality!

Dear rossukons2023, We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest rating. We will gladly pass along these top review and positive remarks on our services to the colleagues and to Maxim and Christian in particular. We are very happy that you felt so comfortable with us. We are looking forward to welcoming you back as a guest hopefully soon. Y ours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Dalam Kemitraan dengan TripAdvisor

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