Novotel Santiago Vitacura 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 1 434

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Novotel Santiago Vitacura - Image 1
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Av. Américo Vespucio Norte 1630, Vitacura, 7630340 SANTIAGO, Chile

Opis

O hotelu

  • Pobyt dzieci poniżej 16 roku życia w pokoju z rodzicami jest bezpłatny.

  • Hotel przyjazny dla zwierząt (za opłatą)

  • 7 minut jazdy samochodem do budynku ONZ.

  • 16 minut samochodem do historycznego centrum miasta.

  • 20 minut od międzynarodowego portu lotniczego Comodoro Arturo Merino Benitez.

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Lokalizacja hotelu

Novotel Santiago Vitacura

Av. Américo Vespucio Norte 1630, Vitacura
7630340 SANTIAGO
Chile

Pozycja GPS:-33.399555, -70.587833

Telefon
Faks +56 2 2499 2230

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

RESTAURANT 365

Choose where you want to eat: the restaurant, terrace, bar or any time of the day in your room. Enjoy modern simplicity and functionality in the 365 restaurant, which offers both regional and international cuisine 24 hours a day, 365 days a year.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.3/5  Liczba opinii: 1 434

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 154

Terrible experience

Ocena na stronie TripAdvisor 1.0/5

johndI2621EA Opinia zatwierdzona w TripAdvisor

In my opinion you should avoid this hotel. We arrive with great expectations and this hotel met none of them. Room looks like something from the 1960's and looks as f it has not been cleaned since. A disgusting shower tray and hairs hanging off the shower pipe in the bath. None of the staff speak English , if you are English avoid because ordering anything is impossible . Restaurant staff just point to a QR code and say order. I had a burger in the restaurant and was ill all night, we hear others were not well either. staff in this hotel do not care .. I review lots of places and usually do not do negative, but for this hotel I make an exception

Esteemed Mr John Thank you for taking the time to evaluate us. We apologize for the inconvenience caused by our works, due to a remodelation of the whole building, this is the reason why you found it to be a bit old but we are trying to improve for our guests. We are constantly training our staff to improve their skills set, which includes their english level. Thank you once again for your feedback. Sincerely Felipe Velásquez Quality Manager Novotel Santiago Vitacura

Well located, some staff have very poor customer service skills.

Ocena na stronie TripAdvisor 2.0/5

MountainBox Solo travel - Opinia zatwierdzona w TripAdvisor

What started as a very promising and pleasant stay ended up as a disappointing one. As a wise saying says: "You get what you paid for". I am very sorry to say this, but I do not recommend this hotel. As a customer I consider myself not to be a demanding one, nevertheless some staff may need to polish their customer service skills. Dorven Dorta.

A perfect hotel for a solo or a family !

Ocena na stronie TripAdvisor 5.0/5

hardiksv Opinia zatwierdzona w TripAdvisor

I liked their restaurant a lot - they have good people there. The rooms were as expected - perfect. The bathroom was the only thing, I did not like. The design was not suitable for rooms with wooden floors. The window had a wooden support - one can sit there, Lovely view.

Dear hardiksv, Thank you for sharing your experience at Novotel Santiago Vitacura, and for indicating the points where you think we should improve in pursuit of new experiences. We are already working on several improvements to the hotel, so that future stays will be much better. Best Regards, Katherine Baeza Deputy Manager

Breakfast is ok other outdated

Ocena na stronie TripAdvisor 1.0/5

F5123EUphilg Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

This hotel is a bit disappointing. I am a fan of Novotel but the rooms and service are below average. The hotel is missing the novotel experience. No desk to work at in the room, no extra’s like lotions.. the fitness area is poor.. The water pressure of the show is low, water temperature is unstable.. I was unlucky that I had a continuous noise in my room sounding like a overhyped washing machine and this never stops.. ask to do something about it nobody can helps..

Dear guest, Thanks for giving us such a valuable feedback. It will help us to find those important points where we need to set our focus in order to provide better future experiences for you and all our other guests. I am very sorry to hear that the attention of our team and some of the services that Novotel Santiago Vitacura offers did not meet your expectations and needs. We really hope to see you again in Novotel Vitacura in the near future. Regards, Katherine Baeza Deputy Manager

Great for Short Stay

Ocena na stronie TripAdvisor 4.0/5

funinhotthottsun Couples - Opinia zatwierdzona w TripAdvisor

we stayed here on our way to travel chile and one night on the way to fly home. it was a decent hotel. the first time we stayed we were on floor 4 and the rooms were very loud and outdated, this time we have stayed onthe 7th floor and the rooms are updated and the hallways are very modern. the included breakfast is really good as well. friendly helpful staff and a great pool area to hang out in also close to many ammenitities to get room supplies

Dear guest, Thank you for taking the time to answer this survey. We are pleased to know that, in general terms, your stay was pleasant. We hope you visit us again, we will be happy to welcome you. Have a great day, Katherine Baeza Deputy Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 368 Liczba opinii 9.1/10 Lokalizacja
  • 730 Liczba opinii 5.2/10 Pokój
  • 725 Liczba opinii 8.1/10 Obsługa
  • 18 Liczba opinii 5.8/10 Internet
  • 309 Liczba opinii 8.8/10 Śniadanie
  • 197 Liczba opinii 5.6/10 Czystość
  • 107 Liczba opinii 7.6/10 basen

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