Novotel Париж 17

The description says it has air conditioning but that’s 100% false. Don’t live here if you like your room cool. I have asked the staff not via telephone and messaging but still no solution. We check out tomorrow. Really disappointed about this. I think it’s at least 35 degrees in our room now at 22:15.

Myself and my friend got a great deal for 4 day's in Paris. This hotel was great.. extremely clean. Very modern.. approximately 15 minutes walk to the metro.. staff extremely polite and helpful.. breakfast was delicious, a great choice. I will definitely be coming back.

Booked to stay for 3 nights, only on night one and went to get into bed and there were poo marks on the bed and then on the wall, took the duvet down and showed them pics of the wall and they changed the duvet straight away (they gave us spair and we swapped it) but we showed them the poo marks on the wall and they did nothing…. had to clean it ourselves…. Although they swapped the duvet which had poo on we were offered nothing else and made us feel a bit sick we had to sleep in the room plus we had to change the duvet ourselves

I stayed in this hotel with my nanny who is a white lady. I’m black. All through my stay each time I ordered room they insisted I pay before consumption even for breakfast downstairs I paid before seating and I had no issues because o thought it was hotel policy. This was an all expense paid trip for my nanny whose room I booked together with mine under the same name. When I wanted to check out my room had zero balance but my nanny had a debt of 300 euros and I asked how possible could that be as they told me we could not sign. Apparently I could not sign because I’m black and can’t be trusted but my white nanny was allowed to eat and drink and sign, she even ordered bottles of champagne when she was alone at night and allowed to sign. I asked the hotel manager to explain and he could not. Even the night I was rushing my son to the ER I had ordered water and some fruit 9 euros, the waiter who could see I held my son in my arms frantic but he insisted I must follow him down to pay the 9 euros as his pos machine was not working. Not until my white nanny came to the door and told him it’s ok did he agree to let me go. I was so angry. So because she is white she tells you it’s ok amd it’s ok yet the person who was footing the bill of the journey was not allowed the liberties her nanny was given. Till today there is no explanation as to why a hotel is practicing racism and segregation in 2021. Avoid this hotel especially if you are black! They have no regard for you and even the way they speak to you so disrespectfully you will regret.

We loved the friendly service and clean rooms. Staff were super helpful checking in and during our stay could not do enough. Room was super clean and spacious great location and value for money too. We found the facilities very aplenty and we could not have asked for more.