ibis Madrid Fuenlabrada 2 sterren

They tried to kick me out my room 1 day before, I paid before. I go to complain they call me a liar and laught at my face. I stayed in more than 20 different ibis. This is worst. Ibis budget is better

Hotel geboekt voor een overnachting. Prima ruime kamer, die alle benodigdheden hebben. Mooi hotel. Nadat wij hier enkele jaren geleden hebben overnacht is het hotel helemaal gerenoveerd en is het van een muffige bruin café/hotel omgetoverd naar een modern en mooi hotel. De medewerkers zijn allemaal zeer vriendelijk. Het restaurant heeft een beperkt aantal producten, maar deze zijn wel goed van kwaliteit.

We arrived late, and we were still able to get a pizza to eat at the bar. There are hardly any vegetarian options available, so be warned! However the member of staff kindly made us a pizza with vegetarian toppings only. However we went up to our room which smelt of smoke, it was disgusting despite this being a no smoking hotel, our air conditioning took a long time to cool the room leading to an uncomfortable nights sleep. After having the aircon on for 12 hours, the smell of smoke wasn't too bad, so we kept our room as it seemed this was a common issue at this hotel. The full menu in the bar never seemed available, and some of the 24-hour options were always sold out. There is nothing in walking distance to the hotel. We requested a late checkout, which the hotel offers for €15 euros. To be told, it wasn't available, but we could pay for another night, and booking.com also showed availability. It seemed the staff were just unwilling to accommodate.

Absolutely stinks of cigarettes and weed. Every door has a sigh saying that smoking in the room will result in a €50 fine. The hotel staff admitted to me that they dont care about people smoking in the rooms and they don't enforce the fines. This is probably okay of you smoke, but i find the smell disgusting. Even though we visited in November, the room got a bit too warm, I turned the aircon on to the "cool" setting and after about half a hour later I realised that the air con was blowing hot air out. Checked with staff to make sure I was using it correctly and was told it didnt work. Very basic rooms. to be fair I will also mention the positives - location is good if you habe a car, not far from the zoo, themepark and mall. Breakfast was okay and the mattress was quite comfortable. The pillow however, was awful. Overall,I definitely wouldn't stay in this hotel again and this experience has put me off booking Ibis in future.

Vlot onthaal. Goede parking en dito ligging vlakbij de autoweg.