ibis budget Casula Liverpool 3 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 3.9/5 Отзывов: 271

ibis budget Casula Liverpool - Image 1
ibis budget Casula Liverpool - Image 2
ibis budget Casula Liverpool - Image 3
ibis budget Casula Liverpool - Image 4
437 Hume Highway, Corner of Grove Street, 2170 CASULA, Australia

Описание

Особенности отеля

  • Modern, refreshed rooms catering to single, couples, families & groups

  • Just 5 minutes from Liverpool's shopping, dining & entertainment areas

  • Private outdoor car parking available on-site at the hotel

  • Fast, free & unlimited WiFi available throughout the hotel

  • Easy access to Western Sydney and surrounds by car or public transport

Наши номера

Take advantage of our Flight + Hotel offers

Discover
Discover

Расположение отеля

ibis budget Casula Liverpool

437 Hume Highway, Corner of Grove Street
2170 CASULA
Australia

GPS:-33.938878655848264, 150.9125090981253

Телефон
Факс +61 2 9822 2244

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Курение на территории отеля запрещено

Завтрак

Недоговорная фотография

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

Узнать больше

Рейтинг ALL  3.9/5  Отзывов: 271

Рейтинг TripAdvisor  3.5/5  Отзывов: 247

So rude they made me cry!

Примечание: Tripadvisor 1.0/5

Kristen B Реальные отзывы TripAdvisor

The staff were rude enough to make me cry, and the cleaner aggressively knocked on my door intimidating me because my Mum complained about them not emptying my rooms bins or providing enough toilet paper. Or vacuuming my floors after staying a week and a half...I think it's suffice to say, don't stay here. I was also woken multiple times during the night by a large banging noise and the hallways wreaked of (I believe) marijuana smoke. At first these people were surfacely friendly and then so rude I can't explain. I feel intimidated, hurt and least of all treated with the worst kind of customer service. Cheap stay, don't risk staying here. By the way, watch out for the young, female cleaner with the nose ring, she's NOT nice, to say the least. They would rather see their staff "defended" for not doing their JOB, then to correct them gently and to see change.

Hi Kristen, Thank you for taking the time to share your feedback. I am deeply sorry to hear about your experience and the distress it caused you during your stay with us. Our goal is to provide a welcoming and comfortable environment for all our guests, and it is clear that we fell short in this instance. We take such feedback very seriously, and I want to assure you that we are investigating the issues you mentioned. The behavior you described does not reflect the standards we strive to uphold. Please note that while we acknowledge your concerns, there are certain aspects of your feedback that we are actively reviewing to ensure a fair and accurate understanding. Our team is committed to addressing any lapses in service and making the necessary improvements. Regarding the specific incident with our staff member, I would like to personally apologize for any distress caused. We are taking steps to address this internally to prevent similar situations in the future. Additionally, we are reviewing our housekeeping protocols to ensure all rooms are serviced to our high standards. I would appreciate the opportunity to discuss this matter further and ensure we resolve your concerns. Please contact me directly. Your feedback is invaluable in helping us improve our services. Once again, I apologize for the negative experience you had and hope to have the opportunity to welcome you back in the future to provide a much-improved stay Regards, Mehboob Ali General Manager

Fine if you are happy to take bed bugs home with you!

Примечание: Tripadvisor 1.0/5

Karen M Реальные отзывы TripAdvisor

Cheap isn't good and good isn't cheap. Floor was damp the whole time, which was bad enough. Bed was comfortable enough, but ended up with bites all over me. On arriving home, we discovered that we had bought bed bugs home with us from the motel. Never before have I had them, and it has cost us almost $1,000 to treat them, they were everywhere. NEVER AGAIN!!!

Dear Guest, Thank you for taking the time to tell us about your experience at the Ibis Casula. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mehboob Ali General Manager

Dirty room

Примечание: Tripadvisor 1.0/5

jamell02 Реальные отзывы TripAdvisor

I booked my son and partner in for one night while travelling through. They face timed me to show me the state of the room upon arrival, food stuck on the benches and walls filthy dirty. Then the banging from the nearby rooms. I told them to move motels but no refund as it was a non refundable room. I realise you get what you pay for but you do expect it to be clean at least.

Hi Jamell, We're sorry to hear about your experience. Our team is here to assist, and we encourage guests to communicate any concerns directly at the reception. We're committed to ensuring your satisfaction and would appreciate the opportunity to address your specific concerns Regards, Mehboob Ali General Manager

better customer service and management need training

Примечание: Tripadvisor 2.0/5

Arnie M Реальные отзывы TripAdvisor

our room given the keys for had not been cleaned crap and food everywhere. next room only set for 2 people we booked for 3. spoke to administrative team in regards to the noise from rooms next yelling jumping off beds till 2am 1st night.. said they would look into it. 2nd night 3am I am knocking on door to tell them to keep it down trying to sleep. no consideration for anyone.. and management were not fazed by our concerns. we left to go to another hotel that respects all people staying in a facility..

Hi Arniem, Apologies for any unprofessional vibes from our staff. That's not our jam. I'm taking this seriously and having a chat with the team. We're committed to better vibes next time. Thanks for your honesty. Regards, Mehboob Ali General Manager

not bad

Примечание: Tripadvisor 3.0/5

Jim M Реальные отзывы TripAdvisor

just a few things maybe a table and a chair in room rather than the stool a folding table and chair also maybe a shelf seeing theres no cupboard shouldn.t really cost much, a longer curtain in the shower to stop water a bit otherwise good, the bed was comfortable staff were excellent also if you can mention there is no lift on the web page so everyone can have a heads up when booking location is great access in and out was a bit of a hassel but you cant do any thing about that otherwise not bad

Hi Jimm Thank you for your kind words about our staff! We appreciate your feedback on the facilities as well. Your comments help us identify areas for improvement. We're committed to making your next stay even better. Also, thanks for suggestion regarding chair instead of stool, we will look into consider this option. Also, While we don't have lifts, our team is always ready to assist. Feel free to request a ground-floor room during your next stay, and we'll be happy to arrange it for you. Regards, Mehboob Ali General Manager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 183 Отзывов 9.4/10 Расположение
  • 520 Отзывов 4.7/10 Номер
  • 347 Отзывов 8.2/10 Сервис
  • 12 Отзывов 5.1/10 Интернет
  • 263 Отзывов 4.6/10 Чистота
  • 108 Отзывов 8.7/10 Соотношение цены и качества
  • 106 Отзывов 2.3/10 Удобства
  • 46 Отзывов 4.9/10 Завтрак

В сотрудничестве с Trustyou

Другие отели поблизости

Все наши в отеле в городе Casula

Указана начальная стоимость за 1 ночь для 1 человека в номере категории, указанной рядом с ценой, без учета дополнительных услуг и завтрака. Она соответствует самой низкой рыночной цене с учетом всех налогов (НДС и туристический налог) на указанный вариант размещения, найденной на сайте https://all.accor.com/ в этот день, для проживания в течение одной ночи в ближайшие 20 дней. Может изменяться в зависимости от периода и наличия свободных номеров. Стоимость актуальна только на момент бронирования. Оплата проживания в отеле за границей производится в валюте страны, где расположен отель. Гарантируется только сумма, подтвержденная при бронировании в валюте страны, где находится отель. Примерная стоимость в вашей валюте, которая может быть указана, не является договорным условием. Во время оплаты вашим банком может взиматься комиссия за осуществление операции и (или) валютный обмен.