ibis budget Casula Liverpool 3 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.0/5 Отзывов: 301

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437 Hume Highway, Corner of Grove Street, 2170 CASULA, Australia

Описание

Особенности отеля

  • Modern, refreshed rooms catering to single, couples, families & groups

  • Just 5 minutes from Liverpool's shopping, dining & entertainment areas

  • Private outdoor car parking available on-site at the hotel

  • Fast, free & unlimited WiFi available throughout the hotel

  • Easy access to Western Sydney and surrounds by car or public transport

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Расположение отеля

ibis budget Casula Liverpool

437 Hume Highway, Corner of Grove Street
2170 CASULA
Australia

GPS:-33.938878655848264, 150.9125090981253

Телефон
Факс +61 2 9822 2244

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Курение на территории отеля запрещено

Завтрак

Недоговорная фотография

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.0/5  Отзывов: 301

Рейтинг TripAdvisor  3.5/5  Отзывов: 250

Good hotel

Примечание: Tripadvisor 5.0/5

Jericha D Реальные отзывы TripAdvisor

Stayed here for 2 nights for a work trip. The staff were lovely and accomodating. Gave me recommendations of food nearby as I was not from the area. Hotels were tidy and the price was good. Would definitely stay here again for my next work trip.

Ok for the price

Примечание: Tripadvisor 5.0/5

sherelydf Деловые путешественники - Реальные отзывы TripAdvisor

Stayed here for a friend’s birthday nearby. Ok hotel, great price, clean rooms. Next door to Mcdonalds. Friendly reception. Far from train station. A couple of minutes drive to Casula mall. Rooms small but tidy. We didnt had breakfast, maybe next time will try.

Thank you for your review

A NIGHT IN THE MOTEL FROM HELL

Примечание: Tripadvisor 1.0/5

Culture65842644214 Реальные отзывы TripAdvisor

Absolutely the worse experience ever the room was very substandard there where large plaster chips in the wall the TV was damaged with lines running through the screen unable to watch. The fridge was unbalanced and rattled the blind on the window was torn and pulled from the racks the road noise from the Highway was relentless the faulty air conditioner leaving us freezing throughout the night the controller was damaged at the LCD unable to read. The complex parking had numerous homeless people living in their cars. We had a late check in to what appears to be a very unmaintained facility due to emergency housing as there were people in the corridors until early hours coming and going and talking out loud.

So rude they made me cry!

Примечание: Tripadvisor 1.0/5

Kristen B Реальные отзывы TripAdvisor

The staff were rude enough to make me cry, and the cleaner aggressively knocked on my door intimidating me because my Mum complained about them not emptying my rooms bins or providing enough toilet paper. Or vacuuming my floors after staying a week and a half...I think it's suffice to say, don't stay here. I was also woken multiple times during the night by a large banging noise and the hallways wreaked of (I believe) marijuana smoke. At first these people were surfacely friendly and then so rude I can't explain. I feel intimidated, hurt and least of all treated with the worst kind of customer service. Cheap stay, don't risk staying here. By the way, watch out for the young, female cleaner with the nose ring, she's NOT nice, to say the least. They would rather see their staff "defended" for not doing their JOB, then to correct them gently and to see change.

Hi Kristen, Thank you for taking the time to share your feedback. I am deeply sorry to hear about your experience and the distress it caused you during your stay with us. Our goal is to provide a welcoming and comfortable environment for all our guests, and it is clear that we fell short in this instance. We take such feedback very seriously, and I want to assure you that we are investigating the issues you mentioned. The behavior you described does not reflect the standards we strive to uphold. Please note that while we acknowledge your concerns, there are certain aspects of your feedback that we are actively reviewing to ensure a fair and accurate understanding. Our team is committed to addressing any lapses in service and making the necessary improvements. Regarding the specific incident with our staff member, I would like to personally apologize for any distress caused. We are taking steps to address this internally to prevent similar situations in the future. Additionally, we are reviewing our housekeeping protocols to ensure all rooms are serviced to our high standards. I would appreciate the opportunity to discuss this matter further and ensure we resolve your concerns. Please contact me directly. Your feedback is invaluable in helping us improve our services. Once again, I apologize for the negative experience you had and hope to have the opportunity to welcome you back in the future to provide a much-improved stay Regards, Mehboob Ali General Manager

Fine if you are happy to take bed bugs home with you!

Примечание: Tripadvisor 1.0/5

Karen M Реальные отзывы TripAdvisor

Cheap isn't good and good isn't cheap. Floor was damp the whole time, which was bad enough. Bed was comfortable enough, but ended up with bites all over me. On arriving home, we discovered that we had bought bed bugs home with us from the motel. Never before have I had them, and it has cost us almost $1,000 to treat them, they were everywhere. NEVER AGAIN!!!

Dear Guest, Thank you for taking the time to tell us about your experience at the Ibis Casula. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mehboob Ali General Manager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 184 Отзывов 9.3/10 Расположение
  • 545 Отзывов 4.5/10 Номер
  • 392 Отзывов 8.3/10 Сервис
  • 15 Отзывов 2.8/10 Интернет
  • 261 Отзывов 4.4/10 Чистота
  • 106 Отзывов 2.3/10 Удобства
  • 56 Отзывов 4.9/10 Завтрак

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