Ibis budget Casula Liverpool 3 Sterne

Note Kundenmeinungen (Bewertung ALL) 3.9/5 272 Bewertungen

Ibis budget Casula Liverpool - Image 1
Ibis budget Casula Liverpool - Image 2
Ibis budget Casula Liverpool - Image 3
Ibis budget Casula Liverpool - Image 4
437 Hume Highway, Ecke Grove Street, 2170 CASULA, Australien

Beschreibung

Hotel-Extras

  • Moderne, aufgefrischte Zimmer für Einzelpersonen, Paare, Familien und Gruppen

  • Nur 5 Minuten von den Einkaufs-, Speise- und Unterhaltungsvierteln von Liverpool entfernt

  • Privatparkplatz vor Ort am Hotel verfügbar

  • Im gesamten Hotel gibt es schnelles, kostenloses und unbegrenztes WLAN

  • Der westliche Teil und die Gegend um Sydney mit dem Auto oder dem ÖPNV leicht zu erreichen

Unsere Unterkünfte

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Lage des Hotels

Ibis budget Casula Liverpool

437 Hume Highway, Ecke Grove Street
2170 CASULA
Australien

GPS:-33.938878655848264, 150.9125090981253

Tel
Fax +61 2 9822 2244

Erreichbarkeit und Anbindung

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Parkplatz
  • Rollstuhlgängig
  • WLAN
  • Klimaanlage
  • Frühstück
  • 100 % Nichtraucherhotel

Frühstück

Nicht vertragliches Foto

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  3.9/5  272 Bewertungen

TripAdvisor-Gesamtwertung  3.5/5  247 Bewertungen

So rude they made me cry!

Note Tripadvisor 1.0/5

Kristen B Zertifizierte TripAdvisor Bewertung

The staff were rude enough to make me cry, and the cleaner aggressively knocked on my door intimidating me because my Mum complained about them not emptying my rooms bins or providing enough toilet paper. Or vacuuming my floors after staying a week and a half...I think it's suffice to say, don't stay here. I was also woken multiple times during the night by a large banging noise and the hallways wreaked of (I believe) marijuana smoke. At first these people were surfacely friendly and then so rude I can't explain. I feel intimidated, hurt and least of all treated with the worst kind of customer service. Cheap stay, don't risk staying here. By the way, watch out for the young, female cleaner with the nose ring, she's NOT nice, to say the least. They would rather see their staff "defended" for not doing their JOB, then to correct them gently and to see change.

Hi Kristen, Thank you for taking the time to share your feedback. I am deeply sorry to hear about your experience and the distress it caused you during your stay with us. Our goal is to provide a welcoming and comfortable environment for all our guests, and it is clear that we fell short in this instance. We take such feedback very seriously, and I want to assure you that we are investigating the issues you mentioned. The behavior you described does not reflect the standards we strive to uphold. Please note that while we acknowledge your concerns, there are certain aspects of your feedback that we are actively reviewing to ensure a fair and accurate understanding. Our team is committed to addressing any lapses in service and making the necessary improvements. Regarding the specific incident with our staff member, I would like to personally apologize for any distress caused. We are taking steps to address this internally to prevent similar situations in the future. Additionally, we are reviewing our housekeeping protocols to ensure all rooms are serviced to our high standards. I would appreciate the opportunity to discuss this matter further and ensure we resolve your concerns. Please contact me directly. Your feedback is invaluable in helping us improve our services. Once again, I apologize for the negative experience you had and hope to have the opportunity to welcome you back in the future to provide a much-improved stay Regards, Mehboob Ali General Manager

Fine if you are happy to take bed bugs home with you!

Note Tripadvisor 1.0/5

Karen M Zertifizierte TripAdvisor Bewertung

Cheap isn't good and good isn't cheap. Floor was damp the whole time, which was bad enough. Bed was comfortable enough, but ended up with bites all over me. On arriving home, we discovered that we had bought bed bugs home with us from the motel. Never before have I had them, and it has cost us almost $1,000 to treat them, they were everywhere. NEVER AGAIN!!!

Dear Guest, Thank you for taking the time to tell us about your experience at the Ibis Casula. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mehboob Ali General Manager

Dirty room

Note Tripadvisor 1.0/5

jamell02 Zertifizierte TripAdvisor Bewertung

I booked my son and partner in for one night while travelling through. They face timed me to show me the state of the room upon arrival, food stuck on the benches and walls filthy dirty. Then the banging from the nearby rooms. I told them to move motels but no refund as it was a non refundable room. I realise you get what you pay for but you do expect it to be clean at least.

Hi Jamell, We're sorry to hear about your experience. Our team is here to assist, and we encourage guests to communicate any concerns directly at the reception. We're committed to ensuring your satisfaction and would appreciate the opportunity to address your specific concerns Regards, Mehboob Ali General Manager

better customer service and management need training

Note Tripadvisor 2.0/5

Arnie M Zertifizierte TripAdvisor Bewertung

our room given the keys for had not been cleaned crap and food everywhere. next room only set for 2 people we booked for 3. spoke to administrative team in regards to the noise from rooms next yelling jumping off beds till 2am 1st night.. said they would look into it. 2nd night 3am I am knocking on door to tell them to keep it down trying to sleep. no consideration for anyone.. and management were not fazed by our concerns. we left to go to another hotel that respects all people staying in a facility..

Hi Arniem, Apologies for any unprofessional vibes from our staff. That's not our jam. I'm taking this seriously and having a chat with the team. We're committed to better vibes next time. Thanks for your honesty. Regards, Mehboob Ali General Manager

Einfaches günstiges Motel weit außerhalb

Note Tripadvisor 3.0/5

Sonja M Paare - Zertifizierte TripAdvisor Bewertung

Wir haben etwas günstiges gesucht in der Umgebung von Syney, weil wir mit dem Auto einen Roadtrip gemacht haben und dadurch flexibel waren und reinfahren konnten in die Stadt. Wenn man nicht mit dem Auto da ist, empfehle ich das Motel nicht weiter - es sei denn, man will sich Liverpool angucken :) Für 79AUD die Nacht bekommt man einen Schlafplatz und eine warme Dusche. Man kann noch unschwer das Prinzip des ehemaligen Formula1 Hotels erkennen. Sauberkeit war top! Abends noch einen netten Platz zum Essen zu finden war allerdings schwierig. Außer Take-Away Chinsesen gab es in der Nähe nicht viel.. Zum Glück haben wir Richtung Liverpool Zentrum noch einen netten Laden gefunden.

In Partnerschaft mit TripAdvisor

So bewerten andere Internetnutzer unser Hotel

  • 183 Bewertungen 9.4/10 Lage
  • 518 Bewertungen 4.7/10 Zimmer
  • 352 Bewertungen 8.3/10 Service
  • 11 Bewertungen 4.1/10 Internet
  • 260 Bewertungen 4.7/10 Sauberkeit
  • 109 Bewertungen 8.8/10 Preis-Leistungs-Verhältnis
  • 104 Bewertungen 2.5/10 Ausstattung
  • 48 Bewertungen 4.8/10 Frühstück

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Preis ab, für 1 Nacht für 1 Person in der jeweiligen Zimmerkategorie in der Nähe des Preises, ohne Zusatzleistungen, ohne Frühstück. Dieser entspricht dem niedrigsten öffentlichen Preis inklusive aller Steuern (inkl. MwSt. und Kurtaxe) für die betreffende Unterkunft, der heute auf der Website https://all.accor.com/ für einen Aufenthalt mit einer Übernachtung in den nächsten 20 Tagen gefunden wurde. Variabel je nach Zeitraum und Verfügbarkeit. Der Preis wird erst zum Zeitpunkt der Buchung garantiert. Jede Buchung (im Ausland) ist in der Währung des Landes zu zahlen, in dem sich das Hotel befindet. Es wird nur der bei der Buchung bestätigte Betrag in der Währung des Landes, in dem sich das Hotel befindet, garantiert. Sie können sich eine geschätzte Umrechnung in Ihre Währung anzeigen lassen, diese ist jedoch nicht vertraglich bindend. Bei der Zahlung kann Ihre Bank Ihnen Bankgebühren und/oder Wechselgebühren in Rechnung stellen.