Hotel Novotel Palembang Hotel & Residence bintang 4

Excellent and sprawling property with enough amenities. Thoroughly enjoyed my stay for 9 days at the Hotel. Room was cosy and comfortable, room service was excellent and food was delicious. Huge buffet spread for breakfast. Overall, I had a good time at the hotel. Would like to stay here only on my revisit to Palembang.

Good overall. Everything worked and room was quiet. Good breakfast and helpful staff. Large parking space is available for guests. Pool was very good with good service. Will stay here the next time we visit.

Lounge chair is stained and look rather dirty. Shower screen has damp smell and bathtub is elevated too high from ground making it difficult to maneuvered after shower and could be dangerous for elderly ones.

I've stayed twice and somehow I was given the same room both time. It's a nice room but the only problem is a major one. Starting around 11pm, there is a nightclub that plays extremely loud and the entire room shakes until 3am. It is room 341 but I am sure it is the same in nearby rooms. Impossible to sleep during that time. If I stay again, I will not accept to stay near that area.I provided this same feedback last time, but there was no response from management and the problem is not solved.

I booked a family room and a superior room. I enjoyed the hotel and the large pool. The front office Manager and front desk Agent were very helpful The restaurant staff excellent service. We enjoyed the swimming pool. The guest rooms needed to paint and tiles floors needed cleaning. This hotel can be five star, if cleaning and paint plus improvement with the pool towels counter, some of staff members are refusing to give pool towels to the hotel guest.

This was not my first stay at Novotel Palembang, so I consider this experience as one of those bad days. Arrived very late 12am. after a very long and tiring working ride from Jambi to Palembang, I expected a smooth and friendly check-in experience. As an AccorPlus member, I brought 1 room upgrade voucher, and 2 free breakfast voucher as the room I reserved was room only booking. The upgrade voucher was rejected as I only brought 1 while my stay is 2 nights - accepted although I have stayed at Pullman who accepts differently. However the biggest issue happened when I was asked to pay for the room again while I am 100% sure my booking confirmation email from accorhotels.com said that no payment at the hotel anymore. The duty manager on that shift was not even a better character, pushing me to show my payment proof. I even opened my laptop, opened the accorhotels.com account to show what was written in the booking confirmation, but he kept insisted that the I have to show him the credit card's payment proof, which is crazy considering my credit card statement is still weeks from then. I finally paid, with the promise to be confirmed on the next morning. Specifically wrote that I want a no-smoking room, but I know from the smell that I got a treated smoking room. I was too tired to have another debate so I decided to leave it be. The next morning's duty manager called to explain that there'll be no double booking for the stay and offered a free room upgrade for the 2nd night.

Efficient and Professional staff. Attend to my needs promptly. Always polite. If there is room for improvement breakfast, replenishing the dishes which are empty. More staff attendance will make it an excellent breakfast experience.

The design of the hotel is good. Lobby, room and restaurant are convenience. Staffs also very friendly and helpful. Some improvement still can be done in this hotel, eq: 1. Garden. There is still a plenty room for improvement. Hotel management must grow more trees and plant in the garden. No other hotels in Palembang will have big & green garden. Novotel Palembang should take this advantage. 2. Water drain in the bath room was plugged. But overall, this hotel is the best choice if you stay in Palembang

After several years of operation, the hotel is still considered well maintain. The service is also good. However the traffic to the hotel is really bad. The towel was smelly. Glad that the replacement is quite quick. Breakfast need to be improved, considering this is a 4 star hotel. The pillow is good quality that make my sleep was well.

Always a welcoming retreat from the hustle and bustle of Palembang. Staff are very attentive and accommodating. Only negative is after requesting a non-smoking room I was placed in a room with an ash-tray. Apart from the stinky smell this is a dead giveaway that I am not in a non-smoking room.

good location ,huge and beautiful hotel building. defiantly value of money, staff is well mannered and trained. food quality is good,i had dinner and breakfast, it is only 25min drive from airport. nice place to stay in Palembang.

Two men with motorcycle robed us only 2 meter from the hotel exit gate at 21.20 on Tuesday 29 October 2015. No securities guard, no securities camera outside the gate. Not even security guard inside the gate. We lost one handbag, 2 wallets, 3 cellphones, money, passport, credit card & jewelries. No compensation from the hotel. Old hotel, need renovation. Expensive, overprice for food & drinks. The only good is the friendly staffs.

Hotel is located next to a shopping center with several different restaurants. The pool in the hotel is excellent. There were not many people staying in the hotel so during the day we had the pool all to ourselves. The hotel has en excellent chinese restaurant. Breakfast is average. Our room was really nice and big. Price of the room is ok.

Overall satisfactory, the check-in slightly slow due to staff un-attentiveness..the room was satisfactory, quiet..best feature is the privacy & least is the gloominess ..or vice-versa, just can't put my finger on it..

Lovely spacious rooms with a tasteful decor. Staff attentive and available to assist when needed. A large swimming pool for a refreshing dip after a hot days work was bliss. A pleasant Hotel to stay in.