Pesan informasi

Hotel Novotel Palembang Hotel & Residence bintang 4

Catatan tamu Avis 4.3/5 3.640 ulasan

Hotel yang disetujui ALLSAFE

Pesan hotel ini

Kamar 1

Jumlah orang
Usia anak

Jaminan Harga Terbaik

Bagaimana itu bekerja?
+ 17 Layanan

Keistimewaan hotel

  • Fasilitas superior untuk bisnis dan konferensi

  • Berlokasi di dekat Palembang Trade Centre

  • Kamar modern luas dengan WiFi gratis

  • Sauna dan pusat kebugaran untuk berolahraga

  • Kolam renang luar-ruang yang indah

Hotel ini berpartisipasi dalam Planet 21 dan bertindak dalam rangka Keramahan Positif (Positive Hospitality).

Layanan di hotel dan sekitarnya

Check-in dari 14h00

Check out sampai 12h00

Layanan berbayar

Informasi layanan dan informasi praktis
  • WIFI/Akses Internet
  • Tempat Parkir
  • Akses bagi tamu disabilitas
  • Permintaan titip anak Layanan berbayar
  • Memiliki penyejuk ruangan
  • SM BADARUDDIN II Layanan berbayar
  • Bahasa yang digunakan di hotel
  • Resepsionis buka 24 jam
  • Cuci kering / Setrika
  • ATM
  • Portir
  • Concierge
Rekreasi dan aktivitas
  • Kolam renang
  • Spa Air Panas
  • Pusat kebugaran
  • Kesehatan
  • Permintaan titip anak Layanan berbayar
  • Jalur jogging (di dekat)
Katering
  • Sarapan Layanan berbayar
  • 2 Restoran
  • 2 Bar
  • Layanan kamar
Layanan bisnis
  • 15 Ruang pertemuan
  • Hotel konvensi
  • Pojok Web dengan Mac
  • Pusat bisnis
  • Sedia layanan fotokopi/cetak

Lokasi hotel

Novotel Palembang Hotel & Residence

Jalan R Sukamto No 8A
South Sumatera
30127 palembang
indonesia

Tel: +62711369777

Faks: (+62)711/379777

Check-in dari 14h00

Check out sampai 12h00

  • HANDOYO, PUTRA RAFLESIA :  PLB - JKT KERTAJAYA

  • KRAMATJATI, LORENA :  PLB - JKT KERTAJAYA

  • PUTRA REMAJA, GIRI INDAH :  PLB - JKT KERTAJAYA

  • Dengan pesawat

    SM BADARUDDIN II Pada 16km / 9,94 mil - Antar Jemput bayar

  • Dengan kereta

    KERTAPATI STATION Pada 14km / 8,7 mil

GPS :-2.94993, 104.767621

Akomodasi kami

Dengan desain kontemporer yang lapang dan dapat disesuaikan, kamar Novotel benar-benar tempat untuk menikmati hidup. Sempurna untuk semua kebutuhan Anda.

Kamar Superior dengan Tempat Tidur King

Kamar disabilitas
  • Maks. jumlah orang: 3
  • Area: Dari 38 / 409 sq ft
  • Pemandangan: Sisi kebun *
  • Sebagian besar akomodasi: BALCONY *

Tergantung ketersediaan

  • Internet nirkabel di kamar
  • Internet kecepatan tinggi
  • Air Mineral Gratis di Kamar
  • Fasilitas pembuat kopi/teh
  • meja kerja(...)

Kamar Superior dengan tempat tidur twin

Kamar disabilitas
  • Maks. jumlah orang: 3
  • Area: Dari 42 / 452 sq ft
  • Pemandangan: Sisi kebun *
  • Sebagian besar akomodasi: BALCONY *

Tergantung ketersediaan

  • Internet nirkabel di kamar
  • Internet kecepatan tinggi
  • Air Mineral Gratis di Kamar
  • Fasilitas pembuat kopi/teh
  • meja kerja(...)

Superior Menghadap Kolam dengan Tempat Tidur King

Kamar disabilitas
  • Maks. jumlah orang: 3
  • Area: Dari 38 / 409 sq ft
  • Pemandangan: Sisi kolam renang *
  • Sebagian besar akomodasi: BALCONY *

Tergantung ketersediaan

  • Internet nirkabel di kamar
  • Internet kecepatan tinggi
  • Air Mineral Gratis di Kamar
  • Fasilitas pembuat kopi/teh
  • meja kerja(...)

Superior Menghadap Kolam dengan Tempat Tidur Twin

Kamar disabilitas
  • Maks. jumlah orang: 3
  • Area: Dari 42 / 452 sq ft
  • Pemandangan: Sisi kolam renang *
  • Sebagian besar akomodasi: BALCONY *

Tergantung ketersediaan

  • Internet nirkabel di kamar
  • Internet kecepatan tinggi
  • Air Mineral Gratis di Kamar
  • Fasilitas pembuat kopi/teh
  • meja kerja(...)

Restoran dan bar kami

THE SQUARE

Jenis hidangan: Internasional

Menyajikan kuliner internasional dan Indonesia

  • Senin
  • Selasa
  • Rabu
  • Kamis
  • Jumat
  • Sabtu
  • Minggu

THE ORIENT CHINESE RESTAURANT

Jenis hidangan: Gaya masakan lain

THE ORIENT CHINESE RESTAURANT

  • Senin
  • Selasa
  • Rabu
  • Kamis
  • Jumat
  • Sabtu
  • Minggu

LE BAR

Terletak di area lobi yang luas, bar menyajikan koktil, anggur, bir dan camilan dengan live music serta suasana yang sangat tenteram.

Foto non-kontrak

  • Senin
  • Selasa
  • Rabu
  • Kamis
  • Jumat
  • Sabtu
  • Minggu

SPLASH BAR

Menghadap ke kolam renang luar ruang yang menawan, bar menyajikan makanan ringan lezat dan koktil tropis.

Foto non-kontrak

  • Senin
  • Selasa
  • Rabu
  • Kamis
  • Jumat
  • Sabtu
  • Minggu

Pertemuan dan acara Anda

Ruang Pertemuan kami

  • Jumlah ruang pertemuan: 15

  • Ukuran maksimal: 1.449

  • Kapasitas maksimal: 1800 orang

  • Kapasitas perjamuan maksimal: 1000 orang

Cari tahu lebih lanjut

Ulasan pelanggan kami untuk
Novotel Palembang Hotel & Residence

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL 4.3/5

3.640 ulasan

tripadvisor

Peringkat TripAdvisor 4.0/5

555 ulasan

2021 Sertifikat Keunggulan TripAdvisor (TripAdvisor Certificate of Excellence)
Sertifikat keunggulan 2021

Business stay 11th to 18tj Jan 2020

Catatan Tripadvisor 4.0/5

capteugenesebastian Business - 19/01/2020 Ulasan TripAdvisor tersertifikasi

Enjoyed my stay, team was professional and were always trying their best. Rooms were clean and comfortable. Breakfast was my favourite, a wide variety of dishes and tasty.Sufficient staff attending to my needs. Keep it up.

Beyond words!

Catatan Tripadvisor 5.0/5

M4L1N0 Business - 10/01/2020 Ulasan TripAdvisor tersertifikasi

Spent hundred of nights since 2013 at the same hotel, Novotel Palembang. I never get bored! Thanks to Anggi for helping me with the reservation, c/i and c/o. No issues at all, love that smile by the way!

Excellent Design

Catatan Tripadvisor 4.0/5

pengelanaj Family - 01/01/2020 Ulasan TripAdvisor tersertifikasi

The design of this Novotel was very sophisticated. This hotel have very good building, garden and facilities, but the maintenance need some improvement. The staff also very kind and helpfull. But when I did a check in, I was bit shocked when the receptionist inform me that we are not make reservation yet. Hope that they will more carrefully in the future. Breakfast is perfect, combination of local and international food are perfect. The one thing that I see in Novotel Palembang is the garden maintenance. I understand that is not easy to find a good gardener in palembang. I am strongly recommend the hotel management to send the garden staff to Bali Accors hotel so they can learn how their Bali's counterpart doing a job.

Dear Pengelana J, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for taking your time in communicating this review during your recent stay with us. Please allow me to express my sincere apologies for the inconvenience you have experienced regarding your room reservation. We address this issue to the Front Office Team for improvement, thank you for your advice about our garden maintenance and we will try to improve as well. We appreciate your sharing your concerns and we hope that you will give us the opportunity to better serve you in the near future. Kindest regards, Yoesi Bagus Taruna General Manager

Nice hotel, great staff!

Catatan Tripadvisor 5.0/5

Linde A Family - 02/08/2019 Ulasan TripAdvisor tersertifikasi

Extra thanks to mister adafi, your lovely manager, who made Sure our stay was enjoyable, chanti for our fresh waffles at breakfast and firman and winda for our coffee. Also reception was very helpful, dany, rahndi and Tammy from the bar saw to our every need at dinner! And mister housekeeping taking care of rooms 209&211 thank you again so much!! Will always remember you!

Good accomodation in Palembang City

Catatan Tripadvisor 5.0/5

kowaraalbert Business - 30/07/2019 Ulasan TripAdvisor tersertifikasi

Every single aspects for 4/5stars accomodation service/hotels are checked. One of the best options for staying in Palembang, whether for business or family vacation trip purposes. Cheers for the hotel team that actually made my stay there satisfied.

Dear kowaraalbert, Thank you for your time to exchange this review in Tripadvisor during your recent stay with us. We are extremely delighted to hear that you really enjoyed your stay with us and couldn't be more than happy to learn that our staff had made your stay a memorable one. Again, thank you for your high comment and we all look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to city.

Novotel Palembang Rating

Catatan Tripadvisor 5.0/5

Adventure68091552471 Business - 07/04/2019 Ulasan TripAdvisor tersertifikasi

Excellent and sprawling property with enough amenities. Thoroughly enjoyed my stay for 9 days at the Hotel. Room was cosy and comfortable, room service was excellent and food was delicious. Huge buffet spread for breakfast. Overall, I had a good time at the hotel. Would like to stay here only on my revisit to Palembang.

Dear Adventure68091552471, Thank you for taking your time to complete this review in Tripadvisor during your recent stay with us. We all delighted to hear that you really had a memorable stay with us and look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to the city.

Weekend Trip

Catatan Tripadvisor 4.0/5

Camper65428028543 Family - 25/03/2019 Ulasan TripAdvisor tersertifikasi

Good overall. Everything worked and room was quiet. Good breakfast and helpful staff. Large parking space is available for guests. Pool was very good with good service. Will stay here the next time we visit.

Dear Camper65428028543, Thank you for taking your time to exchange this review in Tripadvisor during your recent stay with us. We all delighted to hear that you enjoyed your stay with us and had a memorable experience and We can't wait to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to the city.

Need to improve on upkeep and maintenance

Catatan Tripadvisor 3.0/5

Ng Kang H Business - 13/01/2019 Ulasan TripAdvisor tersertifikasi

Lounge chair is stained and look rather dirty. Shower screen has damp smell and bathtub is elevated too high from ground making it difficult to maneuvered after shower and could be dangerous for elderly ones.

Dear Ng Kang H, Thank you for your time in communicating this review through Tripadvisor during during your recent stay with us. Please allow me to express my sincere apologies for the inconveniences you have experience as a result of housekeeping services in our guest room. We really appreciated your positive feedback and it has been conveyed to the entire team for further improvement. Again, thank you for your review and may I take this opportunity to say that we all look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to the city.

Nice rooms and good service

Catatan Tripadvisor 3.0/5

Armando G Business - 15/11/2018 Ulasan TripAdvisor tersertifikasi

I've stayed twice and somehow I was given the same room both time. It's a nice room but the only problem is a major one. Starting around 11pm, there is a nightclub that plays extremely loud and the entire room shakes until 3am. It is room 341 but I am sure it is the same in nearby rooms. Impossible to sleep during that time. If I stay again, I will not accept to stay near that area.I provided this same feedback last time, but there was no response from management and the problem is not solved.

Dear Armando G, Thank you for taking the time to complete this review in Tripadvisor during your recent stay with us. It is with regret I noted the inconveniences you experienced relating to the noise from our entertainment center while you're trying to take a good rest in the room. We have taken notes in your profile so we can assign you on another wing on your next stay with us. Again, thank you for your review and We all look forward to welcoming you back to Novotel Palembang Hotel & residence on your next visit to city.

Good location

Catatan Tripadvisor 4.0/5

SaleemC1 Family - 11/07/2018 Ulasan TripAdvisor tersertifikasi

I booked a family room and a superior room. I enjoyed the hotel and the large pool. The front office Manager and front desk Agent were very helpful The restaurant staff excellent service. We enjoyed the swimming pool. The guest rooms needed to paint and tiles floors needed cleaning. This hotel can be five star, if cleaning and paint plus improvement with the pool towels counter, some of staff members are refusing to give pool towels to the hotel guest.

Dear Saleem C, Thank you for taking your time to complete this review in Tripadvisor during your recent stay with us. We all delighted to hear that you and your family really enjoyed your stay with us. Apart from our ideal location, we will also ensure that you will experience our hospitality during your stay. We will indeed take note of some your other comments and share this with the particular departments for them to make an improvement. However, we are thankful for your review of our hotel and look forward to welcoming you back to Novotel Palembang Hotel & Residence.

Bad check-in experience

Catatan Tripadvisor 2.0/5

YapDenny Business - 18/06/2018 Ulasan TripAdvisor tersertifikasi

This was not my first stay at Novotel Palembang, so I consider this experience as one of those bad days. Arrived very late 12am. after a very long and tiring working ride from Jambi to Palembang, I expected a smooth and friendly check-in experience. As an AccorPlus member, I brought 1 room upgrade voucher, and 2 free breakfast voucher as the room I reserved was room only booking. The upgrade voucher was rejected as I only brought 1 while my stay is 2 nights - accepted although I have stayed at Pullman who accepts differently. However the biggest issue happened when I was asked to pay for the room again while I am 100% sure my booking confirmation email from accorhotels.com said that no payment at the hotel anymore. The duty manager on that shift was not even a better character, pushing me to show my payment proof. I even opened my laptop, opened the accorhotels.com account to show what was written in the booking confirmation, but he kept insisted that the I have to show him the credit card's payment proof, which is crazy considering my credit card statement is still weeks from then. I finally paid, with the promise to be confirmed on the next morning. Specifically wrote that I want a no-smoking room, but I know from the smell that I got a treated smoking room. I was too tired to have another debate so I decided to leave it be. The next morning's duty manager called to explain that there'll be no double booking for the stay and offered a free room upgrade for the 2nd night.

Dear YapDenny, Thank you for taking your time to complete this review in Tripadvisor during your recent stay with us. It’s a big regret for me to hear that your stay with us was not a memorable one, especially when you had the unpleasent experience upon your arrival after a long trip. I have communicated this issues to the team especially to our Duty Manager for further rectification and how important is to handle each of our guest with hospitality manner. Again, thank you for your review and my sincere apology for the inconvenience that you experienced. We duly hope that this will not put us in your permanent disfavor. We all look forward to welcoming you back to Novotel Palembang Hoel & Residence on your next trip to Palembang.

Palembang Business

Catatan Tripadvisor 5.0/5

capteugenesebastian Business - 29/01/2018 Ulasan TripAdvisor tersertifikasi

Efficient and Professional staff. Attend to my needs promptly. Always polite. If there is room for improvement breakfast, replenishing the dishes which are empty. More staff attendance will make it an excellent breakfast experience.

Dear Eugene S, Thank you for taking your time to complete this review in Tripadvisor during your recent stay with us. Really appreciated your high comments toward our team and your observation during breakfast period in the restaurant has been shared to the entire team in our Food & Beverage Department for further service improvement. Again, thank you for your kind review and we all look forward to welcoming you back to Novotel Hotel & Residence on your next visit to the city.

An oase in Palembang

Catatan Tripadvisor 4.0/5

pengelanaj Business - 24/12/2017 Ulasan TripAdvisor tersertifikasi

The design of the hotel is good. Lobby, room and restaurant are convenience. Staffs also very friendly and helpful. Some improvement still can be done in this hotel, eq: 1. Garden. There is still a plenty room for improvement. Hotel management must grow more trees and plant in the garden. No other hotels in Palembang will have big & green garden. Novotel Palembang should take this advantage. 2. Water drain in the bath room was plugged. But overall, this hotel is the best choice if you stay in Palembang

Dear Pengelana J, Thank you for taking your time in communicating this review through Tripadvisor during your recent stay with us. We are very delighted to hear that our staff made your stay a pleasant and memorable one. We have shared your comments to the entire team and will be taken into our considerations for further improvement. Again, thank you for your review and we all look forward to welcoming you back at Novotel Palembang Hotel & Residence on your next trip to this city.

The building is well maintained, service and sleeping equipment are good. Need to improve access, towel, breakfast.

Catatan Tripadvisor 3.0/5

Ernest A Couples - 05/11/2017 Ulasan TripAdvisor tersertifikasi

After several years of operation, the hotel is still considered well maintain. The service is also good. However the traffic to the hotel is really bad. The towel was smelly. Glad that the replacement is quite quick. Breakfast need to be improved, considering this is a 4 star hotel. The pillow is good quality that make my sleep was well.

Thank you for your time in communicating this review through Tripadvisor during your recent stay with us. Please accept my sincere apology for these shortcomings and it has been identified to the manager concerned for the necessary rectification. Again, thank you for sharing your experience with us and look forward to welcoming you again at Novotel Palembang Hotel & Residence on your next visit to Palembang.

A great place to stay

Catatan Tripadvisor 4.0/5

Matthew A Business - 31/01/2016 Ulasan TripAdvisor tersertifikasi

Always a welcoming retreat from the hustle and bustle of Palembang. Staff are very attentive and accommodating. Only negative is after requesting a non-smoking room I was placed in a room with an ash-tray. Apart from the stinky smell this is a dead giveaway that I am not in a non-smoking room.

Dear Mr. Matthew, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you so much for taking time to share your experience. We are very proud you liked our hotel with attentive staff. Your satisfaction is our top priority. We believe that your comment will make our team proud and give the best service in the future. But about non smoking room with ash tray we will make it not happen again in the future and become full of our concern. Once again thank you so much to choose Novotel Palembang as your home. Look forward to welcoming you back to Novotel Palembang Hotel & Residence Best regards, Rulvastina Randy General Manager.

beautiful hotel

Catatan Tripadvisor 4.0/5

vpsingh1 Business - 24/01/2016 Ulasan TripAdvisor tersertifikasi

good location ,huge and beautiful hotel building. defiantly value of money, staff is well mannered and trained. food quality is good,i had dinner and breakfast, it is only 25min drive from airport. nice place to stay in Palembang.

Dear Mr. Vijayant Pal S, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you so much for taking time to share your experience on trip advisor. We are very happy you loved our hotel with good location, huge and beautiful hotel building, you liked our staff and our food. We hope you always enjoy your stay at Novotel Palembang for your next trip and always choose Novotel Palembang as your home. We believe that your comment will make our team proud and give the best service in the future. Look forward to welcoming you back to Novotel Palembang Hotel & Residence Best regards, Rulvastina Randy General Manager.

Bad securities, we been robed in front of this hotel

Catatan Tripadvisor 2.0/5

Krisanti P Business - 05/10/2015 Ulasan TripAdvisor tersertifikasi

Two men with motorcycle robed us only 2 meter from the hotel exit gate at 21.20 on Tuesday 29 October 2015. No securities guard, no securities camera outside the gate. Not even security guard inside the gate. We lost one handbag, 2 wallets, 3 cellphones, money, passport, credit card & jewelries. No compensation from the hotel. Old hotel, need renovation. Expensive, overprice for food & drinks. The only good is the friendly staffs.

Dear Mr. Anders, Thank you very much for taking the time to share the comments and detailing problems you experienced and we are very concerned about what happened to you during your recent visit to Novotel Palembang. As we know that a crime can be happen anywhere and anytime even in place which we think is quite safe, but unfortunately the reality is not always the same as we expected, especially at the night time, along the public road we must remain vigilant. Actually, we have quite a lot of security officers, but only focus in the hotel area, do not cover the area of the sidewalk along the main road, and we apologize if on that night our security officer do not see the pillaging who happened to you. To anticipate that this problem does not recur in future, we have discussed internally to the department concerned to pay more attention and use your experience as a reference to improving the quality of service. And small thing that we can do on that day is facilitate and help you to go to police office and immigration office to make the incident report. Mr. Anders, Hopefully this experience is the first and last happened to you, and we hope that does not limit your desire to keep visiting the city of Palembang in the future. Thank you and look forward to welcoming you back to the warmth Sumatran hospitality at Novotel Palembang. Best regards, Rulvastina Randy General Manager

Very nice hotel

Catatan Tripadvisor 4.0/5

Filiplapaige Family - 08/08/2015 Ulasan TripAdvisor tersertifikasi

Hotel is located next to a shopping center with several different restaurants. The pool in the hotel is excellent. There were not many people staying in the hotel so during the day we had the pool all to ourselves. The hotel has en excellent chinese restaurant. Breakfast is average. Our room was really nice and big. Price of the room is ok.

Dear Filiplapaige, Greetings from Novotel Palembang Hotel & Residence Thank you for staying with us during at Palembang. We are so glad to know that you enjoyed your stay at Novotel Palembang. I'll share your feedback to all my team, I believe that it will motivate them to always give the best service in the future. Once again thank you for your sharing thru TripAdvisor, hope to see you very soon Best regards, Rulvastina Randy General Manager

home awaaaay

Catatan Tripadvisor 3.0/5

j_affendy Business - 01/06/2015 Ulasan TripAdvisor tersertifikasi

Overall satisfactory, the check-in slightly slow due to staff un-attentiveness..the room was satisfactory, quiet..best feature is the privacy & least is the gloominess ..or vice-versa, just can't put my finger on it..

Dear J_Affendy, Greetings from Novotel Palembang Hotel & Residence Thank you for choosing Novotel Palembang as your accomodation during stay at Palembang. We do apologize if there is something happen & didn't meet your expectation, especially when you were check in. I really appreciate for your comment thru TripAdvisor, so we can always make an improvement and give the best service in the future. Once again thank you & hope to see you very soon Best regards, Rulvastina Randy General Manager

A great business hotel

Catatan Tripadvisor 4.0/5

Matthew A Business - 24/05/2015 Ulasan TripAdvisor tersertifikasi

Lovely spacious rooms with a tasteful decor. Staff attentive and available to assist when needed. A large swimming pool for a refreshing dip after a hot days work was bliss. A pleasant Hotel to stay in.

Dear Matthew A, Greeting from Novotel Palembang Hotel & Residence! Thank you for your positive feedback thru TripAdvisor. We are happy to know that you love the room, service and swimming pool as well. Your positive feedback means a lot for us, for sure your feedback will motivate my team to always give the excellent service in the future. Once again, thank you for choosing Novotel Palembang, and hope to see you very soon. Best regards, Rulvastina Randy General Manager

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