Novotel Palembang Hotel & Residence bintang 4

Catatan tamu Avis (Peringkat ALL) 4.9/5 136 ulasan

Jaminan Harga
Terbaik
Novotel Palembang Hotel & Residence - Image 1
Novotel Palembang Hotel & Residence - Image 2
Novotel Palembang Hotel & Residence - Image 3
Novotel Palembang Hotel & Residence - Image 4
Jalan R Sukamto No 8A, South Sumatera, 30127 PALEMBANG, Indonesia

Deskripsi

Keistimewaan hotel

  • Fasilitas superior untuk bisnis dan konferensi

  • Berlokasi di dekat Palembang Trade Centre

  • Kamar modern luas dengan WiFi gratis

  • Sauna dan pusat kebugaran untuk berolahraga

  • Kolam renang luar-ruang yang indah

Akomodasi kami

Lokasi hotel

Novotel Palembang Hotel & Residence

Jalan R Sukamto No 8A, South Sumatera
30127 PALEMBANG
Indonesia

GPS:-2.94993, 104.767621

Telepon
Fax +62 711 379777

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.9/5  136 ulasan

Peringkat TripAdvisor  4.8/5  2.866 ulasan

Sertifikat keunggulan 2024

Catatan tamu Avis 5.0/5

Alexa D. Keluarga - Ulasan terverifikasi ALL

Menyenangkan, ramah2 dan pemandangan bagus

Kepada Ibu Alexa D., Terima kasih atas ulasan positif Anda mengenai pelayanan kami saat check-in, serta sambutan ramah dari tim resepsionis. Kami sangat senang mendengar bahwa Anda menikmati pemandangan yang kami tawarkan. Kami berharap dapat menyambut Anda kembali di Novotel Palembang - Hotel & Residence. Salam hormat, Novotel Palembang - Hotel & Residence

Overall, the stay was smooth and enjoyable — warm staff, clean room, and a comfortable atmosphere throughout. A simple,

Catatan Tripadvisor 5.0/5

Bimo R Ulasan TripAdvisor tersertifikasi

I had a pleasant stay at the hotel. The staff were friendly, the room was clean, and the facilities were comfortable. Overall, a great experience and I would stay here again.

Dear valued guest, Warm regards from Novotel Palembang Hotel & Residence Thank you very much for your positive feedback about your stay with us. We are delighted to hear that you were pleasant stay at this hotel with its friendly staff, clean rooms, and comfortable facilities. We hope to welcome you back to Novotel Palembang on your next visit. Best regards, Rikasari Front Office Manager

Breakfast menu is so good taste

Catatan Tripadvisor 5.0/5

Popi S Ulasan TripAdvisor tersertifikasi

Good experience, so greatfull 🥰🥰🥰 menu of breakfast very good taste swimming pool is so big and clean, family friendly, I like to stay here This is not first time I stay here with my lovely family, we are always back for staycation

Dear valued guest, Warm regards from Novotel Palembang Hotel & Residence Thank you very much for your positive feedback about your stay with us. We are delighted to hear that you were satisfied with our menu of breakfast very good taste with swimming pool is so big and clean. We hope to welcome you back to Novotel Palembang on your next visit. Best regards, Rikasari Front Office Manager

Catatan tamu Avis 4.0/5

Sofiawati H. Bisnis - Ulasan terverifikasi ALL

Menginap menyenangkan, kamar luas, hanya saja jalan menuju kamar agak sepi,banyak pohon

Kepada Ibu Sofiawati H., Terima kasih atas ulasan positif yang Ibu sampaikan. Kami senang mendengar bahwa Ibu menikmati pengalaman menginap dan menemukan kamar kami luas. Kami menghargai masukan mengenai jalan menuju kamar yang sepi dan akan mempertimbangkan hal tersebut untuk meningkatkan kenyamanan tamu. Hormat kami, Novotel Palembang - Hotel & Residence

Surprised with how BAD the customer service

Catatan Tripadvisor 1.0/5

cathycatharinaa Ulasan TripAdvisor tersertifikasi

I already posted my first review about how terrible my stay was, but here is the additional info after seeing the Rikasari, the Front Office Manager’s manipulative reply. First of all, dont they also understand english? What I said was I needed to help the OTHER guests because their front office couldnt speak english. They twisted it like I had a language issue. Ridiculous. Then they proudly said my room was “fully booked” and “not ready” at 4.08 pm when check in time is 3 pm. And they replied like it is my fault the room was not ready. What kind of hotel logic is that? They also claimed they gave me a “complimentary upgrade” which is completely untrue. My booked room and the so-called upgraded room are exactly the same category. The only difference was the first one smelled like vomit. So please dont try to show the world like they gave me something special. They gave me nothing except wasted time and a horrible experience. Their response shows clearly they have no intention to apologize properly. Instead of taking responsibility, they twist the story to make themselves look good. Totally manipulative and disappointing. Novotel Palembang needs serious improvement in service, communication, honesty, and basic hospitality. I will never stay here again.

Dear Ms. Cathy, On behalf of the management of Novotel Palembang, I sincerely apologize for the inconvenience you experienced during your stay. I understand your concerns regarding our communication, service delay, and staff attitude. We are truly sorry that this did not meet your expectation. After reviewing your feedback, we acknowledge that our handling of the situation fell short of our standards, and I am truly sorry. Thank you for bringing this to my attention; your feedback is invaluable in helping us improve. If you are open to it, I would appreciate the opportunity to make things right. Please feel free to contact me directly at gm@novotelpalembang.com, and I will be happy to assist you further. Again, thank you for your feedback. Warm regards, Herman WIJAYA General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 30 ulasan 9.6/10 Lokasi
  • 234 ulasan 9.2/10 Kamar
  • 268 ulasan 8.2/10 Pelayanan
  • 126 ulasan 9.2/10 Fasilitas
  • 106 ulasan 9/10 Kenyamanan
  • 90 ulasan 8.5/10 Kebersihan
  • 76 ulasan 8.5/10 Sarapan
  • 42 ulasan 9.9/10 Kolam

Diberdayakan oleh Trustyou

Properti kami yang lain di sekitar

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Lihat hotel
Semua hotel kami di PALEMBANG

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.