Grand Mercure Puka Park Resort 4 gwiazdki

Ocena klientów 4.6/5 Liczba opinii: 4 842

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Grand Mercure Puka Park Resort
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+ 18 Usługi

O hotelu

  • Complimentary internet

  • Enjoy the award winning Miha restaurant

  • Recreation centre with a pool, spa, sauna and gym

  • Central location between all of the Coromandel Peninsulas top activities

  • Meetings in Grand Style, Puka Park Resort provides the perfect setting for a conference

Lokalizacja hotelu

Grand Mercure Puka Park Resort

42 Mount Avenue
3546 pauanui beach
nowa zelandia

Tel: +6478648088

Faks: (+64)7/8648112

Zameldowanie od: 15h00

Wymeldowanie do: 11h00

  • Samolotem

    AUCKLAND W 150km / 93,21 mil - Płatne transport

  • Samolotem

    PAUANUI AIRFIELD W 1km / 0,62 mil

  • Samochodem

    HIGHWAY 25 W 12km / 7,46 mil

Pozycja GPS:-37.030728, 175.867531

Usługi hotelowe


Miha Restaurant is renowned for delectable cuisine and intimate ambience, enjoyed inside or outside on the deck. Miha offers a la carte dining for breakfast, lunch and dinner, with a large wine list and attentive staff.

Usługi w hotelu i w okolicy

Zameldowanie od: - Wymeldowanie do:


  • Basen
  • Parking
  • Transfer
  • Restauracja
  • Centrum wellness
  • Klimatyzacja
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Liczba restauracji: 1
  • Liczba barów: 1
  • Śniadanie
    • Breakfast à la carte Dodatkowa opłata
  • Obsługa hotelowa
    • Przekąski zimne
    • Gorące posiłki
  • Sale konferencyjne: 3
Obsługa i wyposażenie hotelowe
  • Informacje hotelowe
    • Liczba pokoi: 48
    • Liczba pokoi dla osób niepełnosprawnych: 0
    • Liczba pokoi rodzinnych: 0
    • Liczba pokoi łączonych: 16
    • Liczba pokoi dla niepalących: 48
    • 1 piętro
  • Języki, jakimi posługuje się personel hotelu
    • English
    • German
  • Pralnia / obsługa parkingu
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Klimatyzacja
    • Air Conditioning
  • Całkowity zakaz palenia na terenie całego obiektu
  • Portier
    • Porter
  • Konsjerż
    • Concierge
  • Depozyt w recepcji
    • Safe deposit box at reception
  • Transfer
    • AKL Dodatkowa opłata
    • AUCKLAND Dodatkowa opłata
  • Outdoor Parking
    • On site
    • Public
Centrum wellness
  • Heated
    • Na zewnątrz
    • Na miejscu
  • Gym
    • Na miejscu
    • Sauna room

Nasze pokoje

Enjoy the beauty of the New Zealand bush and choose from one of the 42 chalets all nestled into the native fauna. The terrain is steep in parts therefore please advise at the time of booking if you have any special requirements.

Twoje spotkania i wydarzenia

Nasze sale konferencyjne

  • Liczba sal konferencyjnych: 3

  • Maks. rozmiar: 153 m²

  • Maks. pojemność: 120 osoby

  • Maks. liczba uczestników bankietu: 100 osoby

Więcej informacji

Opinie gości dotyczące hotelu
Grand Mercure Puka Park Resort

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL 4.6/5

Liczba opinii: 4 842

Ocena TripAdvisor 4.0/5

Liczba opinii: 1 075

2021 Certyfikat wysokiej jakości TripAdvisor
Certyfikat Doskonałości 2021

Happy Place

Ocena na stronie TripAdvisor 5.0/5

Linda M 22/09/2021 Opinia zatwierdzona w TripAdvisor

Puka Park is our Happy getaway place and once again it didn't fail to please. It's a bit like a comfort blanket, secure, safe, peaceful and full of birdlife singing. The food was exquisite and the Staff are always very friendly :-) Thanks for another special time and we look forward to our next visit.

Dear Linda, thank you for staying with us! We LOVE being described as safety blanket, that is such a nice way to put it. We are humbled by your words, many thanks indeed. Best wishes, Mareile Jerosch-Hoehn General Manager

Fantastic place to stay

Ocena na stronie TripAdvisor 5.0/5

Roving282710 01/08/2021 Opinia zatwierdzona w TripAdvisor

Puka park is a great place to stay. The chalets are really nice and comfortable. The staff from the GM down are great with nothing being any problem. The food from the Restaurant can not be faulted. We have booked again for another stay later in the year.

Stunning & Relaxing

Ocena na stronie TripAdvisor 5.0/5

peterwI3040OB 04/03/2021 Opinia zatwierdzona w TripAdvisor

Our first visit to the Resort. Nice location, up the hill in the bush with good parking. Friendly quick in and straight our chalets. Nice views up in the trees, has a very relaxing and warm feel to the rooms. We had both dinner and lunch, the service was great and the food very tasty. We all enjoyed the pool and the surroundings. Unfortunately we missed breakfast - we left early to get back home before Level 3 started in Auckland. Looking forward to being back over Easter.

Dear Peter, how wonderful you have discovered us and to hear you enjoyed your stay so much. Thank you very much for experiencing Grand Mercure Puka Park and thank you for your lovely review. We most certainly are looking forward to welcoming you back at Easter! Until then, Mareile Jerosch-Hoehn General Manager

Listen to the Tuis & Bellbirds.

Ocena na stronie TripAdvisor 5.0/5

526graham 02/03/2021 Opinia zatwierdzona w TripAdvisor

A great stay for 3 nights in a chalet set in the beautiful NZ bush. The dinning room & lounge were first class with excellent meals available. The staff were very friendly & efficient. The site is very steep with steps up to the chalet we occupied but help was available & a golf cart shuttled us back up the hill after dinner. A wet day would be a challenge with the carpark a long way away. We will return.

Dear 526graham, It was a pleasure having you stay with us! Thank you so much for your wonderful feedback. We are looking forward to be welcoming you back on your next stay! Best wishes, Mareile Jerosch-Hoehn

Excellent stay as usual

Ocena na stronie TripAdvisor 5.0/5

Coastal39194586357 25/02/2021 Opinia zatwierdzona w TripAdvisor

Puka Park is my wife and my escape from our usual hectic family life. We love the peaceful bush setting, excellent facilities, great restaurant and friendly staff. Perfect for a relaxing break! We'll be back again and again! Always an excellent experience.

Dear Coastal39194586357, we couldn't be happier reading how excited you are about your time at Grand Mercure Puka Park! Thank you for your loyalty and for sharing your experience. It is our greatest pleasure to be able to welcome you back each time. Until next time, Mareile Jerosch-Hoehn General Manager

Average experience

Ocena na stronie TripAdvisor 3.0/5

peterhrx350 15/02/2021 Opinia zatwierdzona w TripAdvisor

Sad to say left a lot to be desired especially with regards to some staff members who let the team down. Breakfast service on Friday morning was appalling with the greeting being hope you find a clean table. A group had been for early breakfast but no effort was going in to reset the restaurant, instead a chat session was more important. All staff should be reminded who pays there wages.

Dear peterhrx350, I read with great disappointment that the number one rule of clearing tables was neglected although with such a large group leaving at the same time unfortunately it is challenging to turn around the tables, as to the response by the staff of course the guest comes first and deserves our highest attention, always. I am very sorry you had such a negative experience over breakfast but hope you enjoyed your stay overall. Best wishes, Mareile Jerosch-Hoehn General Manager

Long weekend away

Ocena na stronie TripAdvisor 5.0/5

Travel27220102817 03/02/2021 Opinia zatwierdzona w TripAdvisor

A great place to get away as a couple, be well looked after and enjoy the local beaches. We enjoyed the chalet and the Tui singing as well as the meals at the restaurant. The heated pool, spa and sauna was a pleasant surprise and a great way to wind down.

Dear Travel27220102817, Thank you, we are delighted you enjoyed our little paradise nestled into the bush and good to hear you made use of the resort facilities. Thanks again, Mareile Jerosch-Hoehn General Manager

Weekend breakaway

Ocena na stronie TripAdvisor 5.0/5

Sunelia B 29/01/2021 Opinia zatwierdzona w TripAdvisor

Good stay in lovely tranquil setting which we had more than one night, rooms are comfortable and staff were friendly and accommodating will definitely return if we have the opportunity an ideal spot for couples breaking away from the hustle and bustle of the city

Hi Sunelia, I am glad you have discovered us! Thank you for your 5 star review, it means a lot to us and we hope to see you again. Thanks again for your stay and for taking the time to share. Mareile Jerosch-Hoehn General Manager

Welcome Break

Ocena na stronie TripAdvisor 4.0/5

nickjoynz 05/12/2020 Opinia zatwierdzona w TripAdvisor

Relax in the resort and take advantage of a lovely restaurant, friendly and helpful staff, spa facilities including a pleasant outdoor heated swimming pool, bikes and a lgym. Just a short drive to lots of other interesting spots on the coromandel, walks

Thank you Nick, what a great time of the year to discover the beautiful Coromandel! We hope to welcome you back in 2021! Merry Christmas and thank you for your stay, Mareile Jerosch-Hoehn General Manager

Nice get away for three nights.

Ocena na stronie TripAdvisor 5.0/5

929Cameron 26/11/2020 Opinia zatwierdzona w TripAdvisor

We enjoyed our stay - staff were very good ,food was reasonable value and the place is being quite well maintained for a bush setting. facilities were great - enjoyed the pool temperature. The only negative was that we didnt know room service is outside the Acor card food discount.

Dear Cameron, thank you for your 5* rating. We've just been awarded best NZ Lodge in the recent Hotel Management Awards! We are so proud. We hope to be able to welcome you back again in 2021. Best wishes, Mareile Jerosch-Hoehn

Coromandel jewell

Ocena na stronie TripAdvisor 5.0/5

LightPacker294021 01/11/2020 Opinia zatwierdzona w TripAdvisor

We experienced a restful break on our journey in a clean and comfortable chalet. Dining was most enjoyable, although it probably would not have have altered our decision to dine on the premises, it would have been good to have been advised no Accor discount was given on a public holiday, prior to our arrival in the restaurant.

Thank you LightPacker, it was our honour to look after you, great to hear you had such a great time at Grand Mercure Puka Park. Best wishes, Mareile Jerosch-Hoehn General Manager

A few days away

Ocena na stronie TripAdvisor 5.0/5

59paulj 09/10/2020 Opinia zatwierdzona w TripAdvisor

We booked the hotel for My birthday in August but had to cancel due to Covid lockdown, So we rebooked. The hotel is lovely and the staff are great, It is so nice being in the bush settings and so peaceful. We ate in the restaurant for breakfast and dinner as the food was great, we had the steak and it was fantastic. The rooms are very nice and ours had a lovely bath and heated floor. Great place to stay.

We love getting 5 star reviews, thank you so very much!!! Thank you for you staying with us, we are so pleased you had a relaxing and enjoyable time and hope to be able to welcome you back in the near future. Best wishes, Mareile Jerosch-Hoehn General Manager

Lovely location, difficult parking, service needs improvement

Ocena na stronie TripAdvisor 3.0/5

B4240RPruths 10/08/2020 Opinia zatwierdzona w TripAdvisor

While I always enjoy this location on this trip I was concerned that Covid 19 precautions were inadequate. The shaggy throw on the beds is not laundered after each guest and therefor a risk and guests who clearly had cold/flu symptoms sat at the bar several nights and surfaces were not wiped nor did staff sanitise hands regularly - sick people should wear masks - place in rooms with a sign

Dear Ruth, Thank you very much for sharing your experience of your stay. It was lovely welcoming you back yet disappointing to hear that you didn’t feel entirely comfortable. Please allow me to address your valid concerns. Since your stay we have moved to Level 2 and we have fully rolled out Accor’s new hygiene and cleaning standards. I am proud to share with you that we are now ALLSafe certified. What does that mean? Accor’s ALLSafe standards have been developed with and vetted by Bureau Veritas and are extremely comprehensive reaching from increased food safety standards, to improvements in frequency and standards around operational and cleaning procedures up to the use of hospital grade cleaning products. Some of the measure taken to keep our guests safe are no bar service, physical distancing in the restaurant and lounge, hourly cleans of all touch points, single server service and a la carte breakfast. The rooms have also undergone a change in set up to ensure the highest level of protection and cleanness we can offer to our valued guests and members. The throws and all decorative cushions have been removed along with all non-essential items from the rooms. Of course all your favourite amenities are still available from reception. All glassware and cups are washes, disinfected, rinsed and sealed for your peace of mind. Your safety and comfort are of the highest priority to us and we would like to sincerely apologize if you didn’t experience that during your last stay. We are hopeful to be able to welcome you back and we are confident you will be pleased with our ALLSafe standards displayed throughout the entire resort. Best wishes, Mareile Jerosch-Hoehn General Manager

Weekend break

Ocena na stronie TripAdvisor 5.0/5

carllogan 30/07/2020 Opinia zatwierdzona w TripAdvisor

Great stay in a lovely location. Rimu Chalet was beautifully presented. Great facilities with the heated pool, hot tub, gym etc. Enjoyed the restaurant and bar a couple of times. Super friendly staff at check-in who were very helpful. Only issues with Wait time for food and service in restaurant; very long and slow. And attention to detail with room service; Coffee station and toiletries not stocked up. Otherwise would definitely recommend this place and would cost again


Ocena na stronie TripAdvisor 4.0/5

Mamabr 26/07/2020 Opinia zatwierdzona w TripAdvisor

We booked directly with Puka Park - not through the ACCOR website. It is winter so, expect rain. This forced my adult daughter and I to blob out completely one day - watch the Lord of the Rings trilogy, say nay to the cleaner coming in and just blob after breakfast. The breakfasts were nothing to write home about, but the dinners were devine - if you are a meat eater, even if they forget to ask you how you like your lamb, beef or venison all came out mouthwatering and melted in your mouth. Our Puka park Canadian uber (actually golf cart)driver, Adam, was the best customer service rep.Nothing was too much trouble for any of the services we required of them. Our 3 nights were over far too quickly, and you guessed it, the sun came out on the last day.. Some things had changed since our last visit - like the cocktail list - there was none. We were really looking forward to trying another 'pukatini'. happy hour would have gone down better with a few simple bar snacks. I understand CO-VID and many hands in one bowl but per couple, a small offering could have been in Europe in the ACCOR hotels. The last stay also had a bath which would have been welcome this time with the rain and cold. Overall, nothing to really grumble about. Beautiful spot of the country, beautiful Pauanui beach, which we did get to walk along one day between the rain.

Dear Mamabr, thank you for your stay and the detailed account of your experience. Please note the room type with the lovely deep bath tubs are the Rimu Chalets. I am very sorry you were not provided with a cocktail list, that is most disappointing as we have just changed and significantly expanded all our beverage options with a huge variety in cocktails, gins, wines, international beers etc. I am certain on your hopeful next stay you will be pleasantly surprised about our extensive bar offerings. Thank you once again and best wishes, Mareile Jerosch-Hoehn General Manager

Nice digs

Ocena na stronie TripAdvisor 4.0/5

talkbartat 24/07/2020 Opinia zatwierdzona w TripAdvisor

When i have stayed at any other Grand Mercure i have always felt special, but not at Puka park. The service was just not quite up to scratch, waiting at the bar for a bar person to appear, waiting to check in, going to the unit to find an ozone machine working to remove the fish smell which never did go away. Nice place to stay but could do better.

Beautiful spot tucked away in the native bush

Ocena na stronie TripAdvisor 5.0/5

WaterlilyGardens 19/06/2020 Opinia zatwierdzona w TripAdvisor

My husband and I stayed in one of the one bedroom chalets for our 10 year anniversary. We LOVED this spot. Very private, well appointed little chalets. The kitchen facilities were perfect and well thought out, the bed was soft and comfortable, the bathrooms were amazing with really nice toiletries and underfloor heating. This was a huge bonus as it was miserable weather, and we didn't feel up to lots of wet and windy walks. We opted for the Breakfast included in our stay and the breakfast was very nice, the serving staff were very friendly and attentive. We ordered room service for dinner in Lieu of eating in the restaurant, and the staff were always very accommodating, considering they had to drive the food up a steep hill, and climb a few stairs to deliver it every time we ordered, just so we could laze around in our chalet. The receptions staff were always super friendly, and helpful. They would go out of their way to make sure we had everything we needed. Over all this was a lovely experience, we would definitely book here again and it is totally worth every penny we paid.

Love this place

Ocena na stronie TripAdvisor 5.0/5

Sharon L Family - 12/01/2020 Opinia zatwierdzona w TripAdvisor

So peaceful and comfortable, very clean. Set in beautiful surrounding in the tree tops in a Tawa Chalet with terrace to sit and take in the ambiance. Swimming pool was very nice and easy walk to beach. Will definitely be staying here again

Dear Sharon, thank you so much for staying with us at Grand Mercure Puka Park. We are so excited you loved your stay, thank you for sharing. Our heated pool is lovely even in the cooler months. Thank you once again and we are very much looking forward to be welcoming you back! Best wishes from sunny Pauanui, Mareile Jerosch-Hoehn General Manager

Lovely Holiday Spot

Ocena na stronie TripAdvisor 4.0/5

VanessaNZ123 Couples - 07/01/2020 Opinia zatwierdzona w TripAdvisor

Had a lovely visit to Grand Mercure Puka Park Resort. Rooms very really stylish and comfy and the service at reception and everyone working from cleaners to restaurant was amazing. Not the widest range of gluten free or allergy food - so just a head's up - not the end of the world. I would also suggest the restaurant area could do with a proper clean, lots of dust around on chair legs (just needs some fine attention to detail with a spring clean) also lots of dead fly's (expected in summer), but a good clean up before guests arrive for dinner would be awesome. Overall a great stay and will come back - I can recommend the service enough!!!! Best service I've ever had in NZ!

Dear Vanessa, thank you so much for staying with us. We love the fact you had a great stay and you are absolutely right the business of the last two weeks must not reflected by the cleanness. Thank you for your kind words and your valuable feedback. Thank you once again, we wish you a wonderful 2020! best wishes, Mareile Jerosch-Hoehn General Manager

Excellent family retreat

Ocena na stronie TripAdvisor 5.0/5

demirbashcd Family - 25/12/2019 Opinia zatwierdzona w TripAdvisor

Great place and friendly staff . Lots of activities to keep children away from the electronics. Special thanks to the Muslim chef who has organised a special halal breakfasts and dinner for us. Many thanks to all !

Najnowsze opinie: 20

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