Sofitel Сидней Уэнтуорт 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.1/5 Отзывов: 7 402

Гарантия
лучшей цены
Sofitel Сидней Уэнтуорт - Image 1
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Sofitel Сидней Уэнтуорт - Image 4
61-101 Phillip Street, 61 101 Phillip Street, 2000 СИДНЕЙ, Австралия

Описание

Особенности отеля

  • Идеальное расположение в оживленном деловом центре Сиднея

  • Четыре уникальных ресторана и бара

  • Превосходное место для конференций и мероприятий

  • Легендарный банкетный зал без колонн Wentworth

  • Отель 5* (объект ист. наследия) в центре города

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Расположение отеля

Sofitel Сидней Уэнтуорт

61-101 Phillip Street, 61 101 Phillip Street
2000 СИДНЕЙ
Австралия

GPS:-33.865166, 151.211548

Телефон
Факс +61 2 9228 9133

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Парковка
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

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Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.1/5  Отзывов: 7 402

Рейтинг TripAdvisor  4.0/5  Отзывов: 6 688

Awsome

Примечание: Tripadvisor 5.0/5

BCtower Couples - Реальные отзывы TripAdvisor

Great venue and amazing service, thank you to Millie for looking after us so well! We will be back, as the bed was so comfortable, we will definitely book a later check out next time.

Bonjour, Thank you so much for your kind words! We are thrilled to hear that you had an awesome stay and enjoyed the service, especially from Millie—she will be so happy to hear your praise. We are glad the bed was so comfortable, and we’ll be sure to accommodate a later checkout for your next visit. We can’t wait to welcome you back! Merci! Alley Prerana Guest Relations & Club Millésime Luxury Manager

Relaxing stay

Примечание: Tripadvisor 5.0/5

Bean1351 Couples - Реальные отзывы TripAdvisor

We booked a junior suite but very much appreciated the upgrade to the premier suite especially as our Platinum status wasn’t achieved until the second of our three night stay. So unfortunately couldn’t take advantage of the club lounge. The service in Delta Rue restaurant for three dinners and two breakfasts was exceptional even though staff clearly were feeling their way just days after opening. The concierge ensured our luggage was in our room by the time we checked in (we arrived early) and the staff on the door earned extra brownie points by offering an umbrella as we headed out into a wet night for Sunset Boulevard at the Opera House. Reception staff (we didn’t use the self checkin) were extra helpful. The only downside was the Chromecast TV which we tried unsuccessfully to use for three nights before giving up and watching our iPad. But otherwise the Sofitel provided an even better service than we’d experienced over now four visits.

Bonjour Bean, Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay and appreciated the upgrade to the premier suite—it’s great to know the extra space made a difference. We’re also thrilled that you had such positive experiences at Delta Rue restaurant and with our concierge and reception teams. I’ll be sure to pass along your compliments to them! I am sorry to hear about the issues with the Chromecast TV—it’s certainly not the seamless experience we aim to provide, and we will look into improving that for future guests. It means a lot to us that you found your stay even better than previous visits, and we look forward to welcoming you back for your next stay. Thanks again for sharing your experience! Merci! Alley Prerana Guest Relations & Club Millésime Luxury Manager

Club Room Experience

Примечание: Tripadvisor 4.0/5

A Y Реальные отзывы TripAdvisor

We thoroughly enjoyed our stay in the Luxury room with access to the Club Lounge. The room was comfortable and well-appointed, and the staff were friendly and welcoming. However, to truly match the pre-renovation experiences in the lounge, a couple of areas could use improvement. The afternoon tea offered a nice selection of desserts, but once the popular items were gone, they were not replenished, which was a bit disappointing. The selection of evening canapés was limited, with items unnecessarily repeated at the opposite end of the same station. This arrangement, given the ample space available, seemed intended to create an impression of greater variety rather than to add convenience. We hope the Club Lounge will return to its previous high standards. Overall, it was a pleasant stay, and we look forward to returning.

Bonjour, Thank you for taking the time to share your experience with us! I am delighted to hear that you enjoyed your stay in the Luxury room and found our staff to be friendly and welcoming. It’s great to know that the comfort of your room contributed to your overall experience. I appreciate your feedback regarding the Club Lounge. I’m sorry to hear that the afternoon tea items were not replenished and that the selection of evening canapés felt limited. Your insights about the arrangement of the offerings are invaluable, and I’ll be sure to pass them along to our executive chef. We aim to provide a variety of options that truly enhance our guests' experience, and your feedback helps us identify areas for improvement. We are committed to ensuring that the Club Lounge returns to the high standards you have come to expect, and I am grateful for your understanding as we continue to refine our offerings. We look forward to welcoming you back on your next visit and providing an even more enjoyable experience! Merci! Alley Prerana Guest Relations & Club Millésime Luxury Manager

Decent Hotel, Shocking Service

Примечание: Tripadvisor 3.0/5

Andy F Реальные отзывы TripAdvisor

This is a very large tower block full-service hotel in the heart of Sydney, ten minutes walk down to Circular Quay. Apparently they've just spent A$70m refurbishing and relaunching this place. As a guest it was hard to see what they'd spent the money on, unless it had been dreadful previously. My room was average size for a city hotel, with OK bathroom (although the sink was chipped in several places). The elevators are not adequate for a hotel this size, with long waits and already-packed lifts being commonplace. My room was not serviced on my first overnight, until I asked, and then they seemed surprised. The service and the layout in the semi-circular Dining Room was a complete joke - disorganised and inefficient, as well as being too small for the size of hotel. On my last night in the hotel there was a big, posh reception/ relaunch party, which caused massive disruption to ordinary guests like myself. There was no warning of this and no apology. At 6pm I was (almost) prevented from leaving the hotel through the front lobby, and at 8pm again I was (almost) prevented from getting back in! I was asked to go to a small service entrance at the back! Not good enough by a long way.

Bonjour Andy, Thank you for taking the time to share your experience with us. I am truly sorry to hear that your stay fell short of your expectations, especially given our recent renovations. I can only imagine how frustrating it must have been to deal with long waits for the elevators and the delay in having your room serviced. That’s certainly not the level of comfort we strive to provide. I also apologise for the disorganization you encountered in the Dining Room and for the disruption caused by the reception party. I’m sorry this wasn’t communicated to you in advance, as it must have been incredibly inconvenient to navigate through a crowded lobby when you were simply trying to enjoy your stay. Your experience is not reflective of the hospitality we aim to deliver. Regarding the room size and bathroom facilities, I want to note that our property is heritage-listed, which does impose certain restrictions on what we can change. However, your comments regarding the bathroom condition and overall service are important, and I will ensure they are addressed with our team. We genuinely want every guest to feel valued, comfortable, and well cared for during their time with us. I sincerely hope you might consider giving us another chance in the future. We are committed to improving our services and facilities, and your feedback will help us on that journey. Thank you again for sharing your insights; they truly matter to us. Merci! Alley Prerana Guest Relations & Club Millésime Luxury Manager

Such a shame we were there during its main refurbishment!

Примечание: Tripadvisor 3.0/5

Kirsty M Реальные отзывы TripAdvisor

We got told two nights before that they were having a refurbish so areas weren't open, the main restaurant, lobby and main areas. This was such a shame as if we knew this we wouldn't have booked it! We did however have a room upgrade with use of the executive lounge are for tea and pre drinks. This room was always used for breakfast. The room wasn't the best and reminded me of a airport lounge not a hotel. The coffee was unfortunately the worse we have tasted, but the selection for breakfast made up for this. The hotel room was clean and tidy and comfortable. The wait for the lifts were shocking, sometimes waiting 15mins. I hope this would change after the refurbishment.

Bonjour, Thank you for sharing your experience with us. I completely understand your frustration regarding the ongoing enhancement project and the inconvenience it caused during your stay. It’s disappointing to hear that you weren't informed earlier, and I apologise for that lack of communication. I am glad to know you enjoyed the room upgrade and found the breakfast selection to your liking, though I am sorry to hear the coffee didn’t meet your expectations. Your comments about the lift wait times are very helpful, and I will be sure to share them with our team as we aim to improve our services. We truly value your feedback and hope you might consider staying with us again in the future, once our renovations are complete. We are committed to providing a top-notch experience for all our guests, and I hope to have the opportunity to welcome you back. Thank you once again for your insights! Merci! Alley Prerana Guest Relations & Club Millésime Luxury Manager

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Другие интернет-пользователи оценили наш отель

  • 1 584 Отзывов 9.1/10 Расположение
  • 3 316 Отзывов 6.1/10 Номер
  • 3 595 Отзывов 7.8/10 Сервис
  • 32 Отзывов 6.9/10 Интернет
  • 1 351 Отзывов 4.8/10 Комфорт
  • 1 349 Отзывов 3.5/10 Удобства
  • 802 Отзывов 6.5/10 Чистота
  • 799 Отзывов 6.3/10 Завтрак

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