Mercure Guarulhos Aeroporto 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,511 件のレビュー

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Mercure Guarulhos Aeroporto - Image 1
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Mercure Guarulhos Aeroporto - Image 3
Mercure Guarulhos Aeroporto - Image 4
Rua Barao de Maua 450, Centro, GUARULHOS - SP, 07012040 GUARULHOS, ブラジル

説明

ホテルのその他の情報

  • Mercure is a hotel in Sao Paulo with swimming pool, sauna and spa

  • Use the Airport transfer service in comfort and without rush (check price).

  • 6-minute drive to Avenida Paulo Faccini

  • Only 13 minutes to São Paulo / Guarulhos International Airport.

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ホテル所在地

Mercure Guarulhos Aeroporto

Rua Barao de Maua 450, Centro, GUARULHOS - SP
07012040 GUARULHOS
ブラジル

GPS:-23.47319, -46.53212

電話番号
ファックス +55 11 91365-9389

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

朝食

Start the day with a delicious breakfast served in our restaurant from 05:30 to 10:00 on weekdays, and from 05:30 to 10:30 on holidays and weekends.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,511 件のレビュー

トリップアドバイザーの評価  3.9/5  1,119 件のレビュー

2024エクセレンス認証

Noisy location far from airport

トリップアドバイザーの評価 1.0/5

iainandpaloma ファミリー - トリップアドバイザー認証口コミ

Hotel is in a noisy industrial area with hgvs all around. Fine if visiting one of those businesses but as it’s over half an hour to the airport in the morning which doesn’t make it an airport hotel - at least to me. General areas are tired and rooms were half clean eg stains on sofa and smelly. Staff were good but can’t polish a t*rd as they say. Do not stay there far better options nearer to airport including on site.

Dear Guest, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay did not meet your expectations. We would like to clarify that our hotel is located approximately 8 km (about 25 minutes, depending on traffic) from the airport. Additionally, we are situated in the city center, with easy access to a wide variety of shops, restaurants, and local services — something many of our guests appreciate. That said, we understand that location preferences can vary depending on the nature of the visit, and we respect your perspective. We also regret that the cleanliness and condition of your room were not up to our usual standards. Your comments have already been shared with our housekeeping and maintenance teams so they can take the necessary corrective actions. We value your feedback, as it helps us improve. We are pleased to know that our staff provided good service during your stay. Hospitality is one of our core values, and we will continue working to improve the overall guest experience. We hope to have the opportunity to welcome you back in the future, with improvements in place, and a chance to change your impression. Sincerely,

A Glorified Ibis!

トリップアドバイザーの評価 1.0/5

traveltalesofales トリップアドバイザー認証口コミ

While this hotel is a convenient option for travelers passing through São Paulo’s Guarulhos Airport, given its proximity to the airport with free shuttle service, it falls short in several key areas. The hotel's modern exterior and spacious lobby provide a good first impression, but it doesn't take long to notice that some areas of the hotel are a bit tired. Rooms are basic, with minimal updates, and there are occasional issues with noise from the nearby highway, despite being relatively close to the airport. Overall, it’s a decent spot for a layover, but don't expect a Mercure as it feels like a Ibis budget - not even a normal Ibis!! LOCATION:Its prime location near Guarulhos Airport is both its biggest advantage and disadvantage. If your goal is convenience, the Mercure is a winner. It’s a short drive to the airport with the added bonus of a free shuttle service, which makes it ideal for catching an early flight or for a brief stopover. However, the surrounding area isn’t much to write home about – it’s not a tourist destination, and the area lacks much in terms of dining or entertainment options. DINE + DRINK: Didnt have a chance to try their F & B - so cannot comment. ROOM: We stayed in Standard room , so this review is based on that; SIZE: Barely Spacious enough for 2 adults and simple baggage; VIEW: Random view of the city scape ; AIR-CON: Decent Air conditioner that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part of putting us to sleep; BATHROOM:Tiny sized bathroom with a Stand-in shower; TOILETRIES: basic quality toiletries FACILITIES: Didnt have a chance to check out their facilities SERVICE: Friendly staff that took care of our needs, but have a long way to go when it comes to providing warm hospitality HOW WIRED YOU WILL BE: Free Wi-Fi that works well all over the property, and the speed is good! Small Smart TV dishing out a wide variety of channels spanning sports, news, music, movies, and entertainment - primarily in Spanish

Dear Mr. Vee, We appreciate you sharing your experience with us and we regret that it didn´t meet your expectations. I would like to inform you that we are carrying out retrofits in our apartments, but gradually, focusing on the bathrooms. In addition, we have carried out general renovations in 6 apartments and will soon carry out further renovations, bringing our guests more comfort and modernity. We will pass on your comments to those responsible, so that we have the opportunity to make improvements. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Surprising airport hotel

トリップアドバイザーの評価 4.0/5

Gershon P トリップアドバイザー認証口コミ

We have stayed only one night in this hotel with limited expectations & was positively surprised. Despite its location near industrial area, the room & bed quality were very good, as well as the shower & water pressure. I would like to commend Taimara for her service by preparing us two plates of vegetables salad.

Dear Mr. Gersh0np, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Visa card was copied by front desk/ front desk people are con artists

トリップアドバイザーの評価 4.0/5

Sally M トリップアドバイザー認証口コミ

The review is based on 2 separate stays at this hotel in Feb 23 and March 23. The positives 1. excellent room, noise free, great bed, great internet, hot shower - 10/10 Negatives. 1, when I checked in, the front desk gentleman was extremely particular about getting my extact address and zip code. He made me write it on peace of paper. But he could not read my handwriting and confirmed from me my street address around 6 times as if his life depended on it. I had not written my zip code. he said, its my legal obligation to reveal zip code to hotel - else he wont check me in. Well, I did reveal my zip code. Soon after i checked in my room, within 30 minutes -there were multiple attempts to use my credit card (same one) all over the world, the same card I had used to buy my room at this hotel. Luckily, my credit card address and where I actuallly lived were different. So despite hom making sure, he got my address, he never got my address associated with credit card ( big chuckle!!) . I won/ he ( front desk of this hotel) lost. he kept tryng to use my card for 3-4 days and finally gave up! 2. On another occasion in same hotel, I ordered room service ( food) and paid by credit card to guy bringing food to my room. ( it was 0200 am). within few hours, when I was checking out at 1000 am, the front desk almost called the police on me, insisting I had not paid for the food. Luckily, I had email confirmation from my credit card provider confirming the payment and I was able to prove them. but they tried extremely hard to make me pay second time. They had made sure I never got any receipt when I had paid at 0200, the previous night, though I asked many times. Final Conclusion - I am NOT Brazilian. This hotel is NOT for the weak person. The rooms are GREAT but you need to be VERY STRONG mentally to deal with wicked con artists front desk folks.

Dear Mrs. Sally, Thank you for sharing your experience at the Hotel Mercure Guarulhos Aeroporto. Could you please provide us with an email or phone number so we can contact you? We need more information to understand what happened, in this way we will have the opportunity to solve any mishap. We will await your return. Sincerely,

Best option between two flights

トリップアドバイザーの評価 5.0/5

Gerardo F ビジネス - トリップアドバイザー認証口コミ

Wonderfull service and easy location. My room was big and confortable enough for me to rest, work and be prepared for the next flight. There is a lot of options for eating, exercise, having sauna. And the shuttle service is the best.

Dear Mr. Gerardo, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 160 件のレビュー 4.6/10 お値打ち度
  • 5 件のレビュー 1.7/10 バー＆飲料

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