Grand Mercure Brasilia Eixo Monumental 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.4/5 3.752 görüş

En iyi fiyat
garantisi
Grand Mercure Brasilia Eixo Monumental - Image 1
Grand Mercure Brasilia Eixo Monumental - Image 2
Grand Mercure Brasilia Eixo Monumental - Image 3
Grand Mercure Brasilia Eixo Monumental - Image 4
Setor Hoteleiro Norte quadra 5, Bloco G, 70705913 BRASÍLIA, Brezilya

Açıklama

Otel ekstraları

  • Close to the National Stadium, Convention Center and Brasilia Shopping.

  • Relaxation area with heated pool, sauna and top-floor gym.

  • Area for corporate and social events, with capacity for up to 350 people.

  • 18-minute drive by car to Brasilia Airport.

  • Visit the CAPIM DOURADO restaurant for contemporary Brazilian cuisine.

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Otelin konumu

Grand Mercure Brasilia Eixo Monumental

Setor Hoteleiro Norte quadra 5, Bloco G
70705913 BRASÍLIA
Brezilya

GPS:-15.788328, -47.890239

Telefon
Faks +55 61 3424-2001

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.4/5  3.752 görüş

TripAdvisor Derecesi  4.5/5  1.542 görüş

2024 mükemmeliyet sertifikası

Comfortable in many ways

Tripadvisor puanı 5.0/5

JerrySamN TripAdvisor onaylı yorum

The Grand Mercure is wonderful! The rooms are modern and very comfortable and staff is very friendly and helpful. We’ve been here 3 times and every day started with a cheering warm greeting from the staff. Most of them even remember us from previous years. Nadia, in Capim Dourado restaurant, even greeted us with hugs. Her service is very considerate and warm. She brought us dishes on the table right after the previous dish finished and having the second dish when it was hot to make the food more enjoyable and delicious. We give her 5 stars service. We’ll certain stay there again. Thank you for making the place as our own home. Jerry and Jeane

Dear Mr. Jerry and Mrs. Jeane, Thank you for sharing your positive experience with us! We are very pleased to know that you had an excellent stay and that you enjoyed our accommodations and especially our service. Your compliments will be shared with our teams. We look forward to welcoming you back soon for more pleasant moments at Grand Mercure Brasília. Sincerely, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Business Trip

Tripadvisor puanı 4.0/5

Dream288595 İş - TripAdvisor onaylı yorum

Great location and excellent staff. My booking happened at the same time some sort of conference was happening in the city and there was a big group in the hotel, so things got busy - but they managed. The elevators were under renovation, and tho that's a circumstance, the wait was pretty annoying. But overall, an enjoyable stay.

Dear Guest, Thank you for sharing your experience with us. We are pleased to know that you had a good stay and appreciated our location and service. We sincerely apologize for the inconvenience caused by the elevator renovations during your stay. We hope to welcome you back soon and provide an even more enjoyable experience at Grand Mercure Brasília. Sincerely, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Management problems

Tripadvisor puanı 3.0/5

183regulartraveller İş - TripAdvisor onaylı yorum

I stayed at the Grand Mercure from Sunday till Friday for work. Staff are fantastic and speak a very good level of English. There was a queue at check-in that resulted in more staff serving customers. The gym is good but could do with an update and earlier opening. Sadly, one elevator was closed for maintenance and the remaining two elevators operated on two independent systems meaning it took often more than 15 minutes to get to my room or downstairs in absolutely packed elevators or using a non a/c fire staircase. This could have been easily avoided by accepting fewer bookings. A premium hotel works around the needs of its guests, not the other way round.

Dear Guest, We sincerely thank you for sharing your experience with us. Receiving feedback from our guests is essential to us. We are glad to know that you had a pleasant stay and appreciated our service. We deeply regret that your stay did not meet your expectations and for the inconveniences you faced. This is not the standard of service we strive to provide, and your satisfaction is our priority. Your comments are extremely important as they help us identify areas that need attention. They will be shared with our team so we can implement the necessary improvements. We hope to have the opportunity to welcome you again at Grand Mercure Brasília, providing a more pleasant experience. Sincerely, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Great place to have dinner!

Tripadvisor puanı 5.0/5

René Felipe Q TripAdvisor onaylı yorum

Food was gorgeous and the atmosphere was great. The only issue is the language, since the waitress only spoke Portuguese, but she made the job anyways. The meals were good in price and quantity, and the restaurant was just across the street from our hotel. I would definitely recommend this place for any visitor!

Dear Mr. Felipe, Thank you for sharing your positive experience with us and for recommending our restaurant! We are glad to hear that you had a pleasant time and enjoyed our restaurant. Your feedback is very important to us and will be shared with our team so we can continue to make improvements. We look forward to welcoming you again soon for more enjoyable moments at Grand Mercure Brasília. Kind regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Yetersiz hizmet

Avis müşterileri puanı 2.5/5

Anonim İş - ALL için doğrulanmış yorumlar

Otel 5 yıldızdan çok 4 yıldızlı. Resepsiyon personeli dışında İngilizce konuşabilen personel yok. Oda ekipmanları oldukça yetersiz, örneğin terlik yok, klima dış ünitesi balkona konulmuş ve çok gürültülü çalışıyor, ütü ve ütü masası yok… Televizyon açılmıyor. Klozet kapağı sessiz kapanmıyor, oldukça eski model görünüyor. Talepler çok geç karşılanıyor. 5 yıldızlı bir otelde daha zengin bir kahvaltı olması beklenir.

Dear Mr. Tulin, Thank you for sharing your experience with us. We sincerely regret that we did not meet your expectations and for the inconveniences you faced during your stay with us. Your feedback is very important to us and will be shared with our team so that we can implement improvements. We hope to welcome you back and provide a more pleasant stay at Grand Mercure Brasília. Sincerely, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

ile iş birliği içinde TripAdvisor

Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 571 görüş 9.6/10 Konum
  • 1.296 görüş 7.1/10 Oda
  • 1.374 görüş 8.6/10 Hizmet
  • 25 görüş 4.7/10 Wifi
  • 700 görüş 8.4/10 Kahvaltı
  • 409 görüş 7.6/10 Hijyen
  • 236 görüş 7.1/10 Otel Ambiyansı
  • 87 görüş 3/10 Wellness Bölümü

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