Mercure Belo Horizonte Lourdes 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 4,311 件のレビュー

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Mercure Belo Horizonte Lourdes - Image 1
Mercure Belo Horizonte Lourdes - Image 2
Mercure Belo Horizonte Lourdes - Image 3
Mercure Belo Horizonte Lourdes - Image 4
Avenida do Contorno 7315, Lourdes, 30110047 BELO HORIZONTE, Brazil

説明

ホテルのその他の情報

  • Enjoy a hotel with pool, steam room, gym and beauty salon

  • Hold your event in our center with capacity for up to 950 people

  • We are a pet friendly hotel

  • Children up to 12 years of age stay free of charge

  • 10 minutes from downtown Belo Horizonte

当ホテルの客室

ホテル所在地

Mercure Belo Horizonte Lourdes

Avenida do Contorno 7315, Lourdes
30110047 BELO HORIZONTE
Brazil

GPS:-19.93733, -43.94505

電話番号
ファックス +55 31 3298-4105

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

UDON

Uma das principais referências da Culinária Japonesa em Belo Horizonte. O restaurante UDON vem integrado com o famoso bar japonês. Seu menu destaca-se pelas combinações exclusivas do chef, além dos pratos tradicionais da gastronomia oriental.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  4,311 件のレビュー

トリップアドバイザーの評価  4.5/5  3,444 件のレビュー

2024エクセレンス認証

Wonderful Stay!

トリップアドバイザーの評価 5.0/5

Thiago C トリップアドバイザー認証口コミ

I had a fantastic experience at Mercure Lourdes from the very start. Márcio was incredibly informative about upgrade options, breakfast details, and parking, making check-in a breeze. The room was very comfortable, and I had a really nice stay overall. To my surprise, the manager Breno came to check on my stay and even gave me a handwritten welcoming note and a gift. The team at Mercure Lourdes is truly kind and attentive. Thank you for a wonderful stay!

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

A true Hotel

トリップアドバイザーの評価 5.0/5

Cesaraugusto66 トリップアドバイザー認証口コミ

Nice Place, clean and quiet , good restaurant and Event areas great location with many places to visit. I highly recommend it for tourism, and professional meeting.. Close to downtown area and easy access to restaurants and Bars

Mr Cesar, We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

Staff is rude, hotel is packed, loud and outdated

トリップアドバイザーの評価 1.0/5

ricardosQ3114DP ファミリー - トリップアドバイザー認証口コミ

We stayed for almost ten long days in this hotel, where beds are uncomfortable and the elevators are always packed. The front desk staff is rude and will show you an attitude anytime you stop by to ask for help. During the checkout, they tried to charge us for breakfast on a day that we were actually in another city in Brazil. I had to show them the boarding passes to prove that we could not eat in the hotel because we were not in Belo Horizonte that day. They have a huge conference center that is always booked. Good luck trying to get a cab in front of the hotel. You will have to find space between the buses parked in front of the front entrance. Additionally, this hotel is on a hectic road, and the windows are not noise-canceling. Therefore, the rooms are very noisy. There is a Japanese restaurant on the premise where the service is equally lame, and the food sucks. We did not pass the appetizer because the waiter brought us the wrong beer and refused to take it back, and the tempura was disgusting. The manager is too lazy to fix that mess because they get enough money with the conferences. We are not coming back for sure!!

Dear Mr Ricardo, Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Sanson Gerente Geral

Great location, service, views

トリップアドバイザーの評価 5.0/5

Emil_London Friends getaway - トリップアドバイザー認証口コミ

I was on a weekend visit to BH and I loved staying at Mercure Lourdes hotel. It is an excellent facility in great area of the city, walking distance from cool restaurants and bars, in proximity to tourist attractions and with great service. Rooms from the top floors offer beautiful views of the city.

We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Outdated, loud, cheap (in a bad way)

トリップアドバイザーの評価 2.0/5

TJAOAK Couples - トリップアドバイザー認証口コミ

I'll keep this short as it doesn't merit extra words. I reserved a Junior Suite. When I arrived it no longer existed. I was instead given a basic room. Not only was the room outdated -- think Brazil à la nineties -- but it was loud as a result of abutting the neighboring room's bathroom. We heard every toilet flush, shower, and anything that fell.on the floor above us. Adding insult to injury, the towels were thin and the room smelled of bleach. Go somewhere else. Suggestion: Radisson Blu or Holiday Inn.

Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet all your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us to take appropriate measures to address the situation mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Costa Quality Coordinator

との提携 TripAdvisor

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