Mercure Grand Jebel Hafeet Al Ain Hotel

Mercure Grand Jebel Hafeet Al Ain Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 499 reviews

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Hotel extras

  • Swimming Pool with Water Slide

  • Free WIFI

  • Spa and fitness facilities

  • Family rooms

  • Private indoor car park

ALLSAFE approved hotel

Hotel location

Mercure Grand Jebel Hafeet Al Ain Hotel

Jebel Hafeet, P O BOX 24476, P.O.Box 24476
24476 AL AIN
United Arab Emirates

GPS:24.077793, 55.768983

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  499 reviews

TripAdvisor Rating  4.0/5  1,546 reviews

Stay in Mercure Grand Hotel Jebel Hafeet.

TripAdvisor rating 5.0/5

sklayaka Friends getaway - TripAdvisor review

I stayed in this hotel along with my colleagues for 1 night holding 3 rooms. Rooms are absolutely amazing with city view from balcony. Rooms are well furnished as per Accor Group. Amenities were there except comb. Breakfast was good quality. I would like to appreciate staff members Manish, Sheldon, Mounia and Vishnu they did wonderful job during our stay..

Well located,very good stay

Customer review rating 4.0/5

Muhammad H. S. Families - Confirmed reviews ALL

Clean rooms. Excellent room service,very friendly and helpful all staff

Customer review rating 1.0/5

Michael Couples - Confirmed reviews ALL

I did my online checking but yet i had to wait for my key card. Starting from F&B they dont follow the Accor heartist discount card, hence when i asked why dont you use it they said no we are not under ACCOR hotels. Which made me shocked & ashamed of this hotel. Room Amenities were provided. Room were clean. I use my heartist card in all accor hotels & this hotel dont follow the rules of the heartist. I requested for a cake & they said no we dont do these requests. I went to the cafe to order a custom cake and got a reply of no we dont have a pastry chef we order all from outside. Very disapointing. i would never recommend this hotel to any one.

Good views

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

I am a member of APC but the details were wrong. I called the hotel but was told they no longer accept APC. I then booked full fare and afterwards found out you do accept APC but they wouldn’t give me the rate. Bit disappointing

Hospitality, location and maintained property

Customer review rating 4.5/5

Shahaji Families - Confirmed reviews ALL

We enjoyed family staycation, property is located to give excellent view all over the city. Well maintained facilities and well mannered staff. Cleanliness at its best. Children liked mini golf and swimming pool slides. Breakfast arrangement was nice too.

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Other web-users rate our hotel

  • 507 reviews 9/10 Location
  • 960 reviews 6.6/10 Room
  • 737 reviews 7.3/10 Service
  • 30 reviews 4.9/10 WiFi
  • 365 reviews 4.9/10 Food
  • 334 reviews 4.5/10 Vibe
  • 319 reviews 6.2/10 Pool
  • 268 reviews 5.3/10 Comfort

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