Mercure Grand Jebel Hafeet Al Ain Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 303 reviews

Best price
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Mercure Grand Jebel Hafeet Al Ain Hotel - Image 1
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Mercure Grand Jebel Hafeet Al Ain Hotel - Image 4
Jebel Hafeet, P O BOX 24476, P.O.Box 24476, 24476 AL AIN, United Arab Emirates

Description

Hotel extras

  • Swimming Pool with Water Slide

  • Free WIFI

  • Spa and fitness facilities

  • Family rooms

  • Private indoor car park

Our accommodation(s)

Hotel location

Mercure Grand Jebel Hafeet Al Ain Hotel

Jebel Hafeet, P O BOX 24476, P.O.Box 24476
24476 AL AIN
United Arab Emirates

GPS:24.077793, 55.768983

Telephone
Fax +971 3 783 8635

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  303 reviews

TripAdvisor Rating  4.0/5  1,577 reviews

Pathetic service

Customer review rating 1.5/5

S. M. Families - Confirmed reviews ALL

The location is great but when it comes to hotel staff, its really sad. You ask anything their immediate reaction will be frustration! Breakfast buffet was very sad in taste. All the hotels in UAE provide unlimited drinking water but here the staff giving water was very very rude, he said you better pay and drink. This is not how you talk to guest! When asked for extra bed and explained house keeping that I have paid for it, he was soo soo soo rude, he said you call reception and ask them to call me, why will I listen to you and dont bother calling again! These were his words. There were many such instances and I will definitely not be going there again!

Excellent location, but no customer service!

Customer review rating 2.5/5

Maria Families - Confirmed reviews ALL

Located at the top of Jebel Hafeet, the hotel has excellent views over Al Ain. The big hotel offers a variety of activities to cater for many different needs and interests. While it has an incredible potential, customer service is increasingly low so have low expectation. A guarantee of a baby cot requested in advance and confirmed at check in, does not guarantee you get one - we never did! If you request a late check out, don’t expect to be called back. Departments do not talk to each other and seem to have no interest in helping customers. Slow service at reception readily leaves to queues. Facilities are closed before 9am meaning you cannot even get a towel for the pool and no one cares to find an alternative solution. Go there for the view and bring some food with you as the quality leaves room for improvement too!

Great break-away

Customer review rating 4.5/5

Albert J. T. Couples - Confirmed reviews ALL

The stay was comfortable and the staff were very sweet to deal with, extremely courteous.

It was a good stay overall

Customer review rating 4.0/5

Hashim Families - Confirmed reviews ALL

It was a good stay overall, but the reception staff need to be trained and showcase customer care. I felt it otherwise.

Avoid

TripAdvisor rating 1.0/5

LQM1507 TripAdvisor review

Worst lunch experience. Food bordering on inedible. Service sweet but ineffectual. Long wait for bad food. Considering the view is its selling point. Clean the windows and the sills!. Food not even well microwaved. Cold in the centre. Price point ok.

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Other web-users rate our hotel

  • 533 reviews 9/10 Location
  • 879 reviews 6.2/10 Room
  • 735 reviews 6.2/10 Service
  • 14 reviews 5.1/10 WiFi
  • 332 reviews 5/10 Food
  • 274 reviews 3.9/10 Cleanliness
  • 262 reviews 4.4/10 Vibe
  • 237 reviews 4.9/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.