Mercure Grand Jebel Hafeet Al Ain Hotel 4 stars

I'm writing this review to express my sincere regrets in this unfortunate booking with your hotel (res# KNGDFVXL). I have booked this stay for enjoying the veiw and pool in this particular location through accor application after calling the hotel at 5:21 pm today Fri, July 2021. After driving more than 1:45 hours from Abu Dhabi City and arrival at your hotel at 9:20 pm I came to know that the pool was closed at 5 pm if not before untill further notice. I have all due respects to local regulations, however, I should have been informed ahead of time by the hotel team about the situation and given the option to keep or cancel my booking not at the time of arrival. Further, I have requested to talk the Manager in charge, however he refused to come and told the receptionist to offer me a refund. What would I do with a refund after reaching Alain at this time? What happened doesn't reflect this hotel chain/group being part of Accor hotels and totally not expected and acceptable. Unfortunately I really wasted my vacation, time, effort, and money.

Nice

Beautifully located with amazing view, but I can't classify them as a member of Accor group. In several instances they refused to granting discount on FB or settlement of bills using Accor points. I.E. some of staff responses were you can't spend more then 33000 points per stay, no welcome voucher was provided, and no gift was shared as per program although I'm a limitless member. Surprisingly there was no towels available In the room on our arrival.

Friendly staff, comfy bed, my room was upgraded with pool view, thank you. Breakfast could have been better.

Satisfied

I would like to start by saying how great the team is at the Mercure and the great interactions i had with the team were positive and welcoming. The issue is with the monitoring and maintaining of mask wearing and social distancing at the hotel, many guests were not wearing masks in the common areas and in the elevators and there was a complete lack of social distancing across the hotel. The hotel team have tried by spacing tables etc. however no one reminded the guests of their duty to abide by the rules set out by the government of Abu Dhabi.

It’s our first time to visit al ain and to visit Jebel Hafeet. So we decided to stay in this partner hotel for Accor since I’ve been extremely satisfied with most of the hotels that we stayed in under this group of hotels. This particular hotel needs a lot more modernization and mostly the stuff is outdated and old. As a part time influencer I suggest this hotel needs a huge upgrade on its facilities since the hotel is situated in a very nice location on top of the mountain to attract more tourist and residents like yours truly who wants to escape the city life and have a relaxing and enjoyable experience.

Extremely funful stay specially for kids, wonderful scenery.

I stayed here with my family and we enjoyed the day, especially my daughter enjoyed it. The hotel indoor was nice with green. Total ambience of the hotel were nice. Better to stay minimum 2days in week days. Thankyou!

The hygiene was not up to mark. The property needs serious cleaning and renovations. The room service food was very bad. For the amount of money paid we were highly disappointed. The only good part is the location of the place. Needs serious revamping

Warm and relaxed getaway that was much needed during current situation. Kids enjoyed the pool.

Hotel stay was excellent. Only prob we had was while using swimming pool many Arab youngsters was in the pool. Hotel should have denied permission to bachelors at-least in weekends . Since we are family & had a 19 year old daughter, we were bit upset

Check in was the worst experience by far it made we want to go back home and cancel our stay but since we traveled up the mountain to get there and my daughter was so excited I decided to stay. The room I requested was not even noted and only to be told that it is easy to fix but why not do it right the first time so there is no need to complain. More complaints followed but the highlight of which is the fridge in the room isn’t working and with molds . They sent a replacement but I’m not sure if they are deliberately mocking because the replacement has more molds . I stopped complaining and just put up with everything from there. I have told friends and family about my experience so they can lower their standards when they need to stay there as there is no other hotel up on Jabel Hafeet. Maybe this is the reason service and everything else is so disappointing.

The hotel seems antiquated. Staff is very polite but a simple sandwich room service order takes 45-50 minutes and a room service dinner order one hour. I was in room 206 and the bath drainage needs opening up. Pillows are not soft. I won't come back.

very good stay , view from mountain top was Magnificat , staff was very cooperative , room was very big and weather on mountain top was much better , even the way up to mountain top is a plus , overall i will be back for sure