Mercure Grand Jebel Hafeet Al Ain Hotel 4 stars

Hi, we had 6 rooms and though the facility , location is good its very important that you should also offer good food , the Idlis were like stone so hard , sambar was like normal dal, very poor choices in menu, when we asked for an omlet green chillies were not available or may be the cook did not wanted to take pain of taking it our from store. Also the beds were very poor quality when we slept the bed was not at all firm and whole night we did not get sleep. This was our 3rd time to this place and don't think will visit.

I have taken 6 rooms for my family and other 2 family for this weekend gettogether, however below 2 points need your attention and improvements; - BF control measures looks like food control, not a pandemic measure. - we got early call for vacating rooms, however rooms were allotted us on the previous day from 4 - 7 pm (since it was not available and guests were asked to share in the allotted room until such time).

Nice swimming pool and children play ground , my children enjoyed a lot, morning breakfast, staff are very friendly to assist guest for food and drinks, the only things I think to improve is, I have requested birthday cake for my son, when we arrived, we didn’t received , during the stay, I called the reception to confirm, they said they will send right away, still didn’t received after one hour, when I tried to call again, the line is not working anymore, so I decided to go down by myself to check in reception, the answer is I will call again to confirm, then no follow up, this is very disappointing point during our stay, I think this should be improved in the future for four star hotel, the rest is just what we expected, wonderful place to relax.

We got an experience lower than expected. Most of staffs are friendly but some are rude or outright harsh (no manners in speaking to guests). Reception guaranteed that in breakfast buffet, no guest will allowed to touch food directly only through hotel staff it will be supplied. That is not the case we observed many guests touching food directly. Because of this we had to stop eating and leaved from there. This is a highly irresponsible action from your side, especially with COVID9 current situation. Only because of this I am giving you 4 points or else you are 6 out of 10 (due staff behavior).

Enjoyed every minute.

A GOOD SCENIC STAY LOCATED ON TOP OF THE WORLD :) THE CHILDREN HAD A BLAST IN THE POOL

After staying in Al Ain for 4 months and daily seeing Jebel Hafeet from a distance, we wanted to experience the region from up above. And our stay at the Mecure Grand was no disappointment. Outdoor dining overlooking the Al Ain plain was a memory to keep. The staff in the restaurant, pool, security guards and front desk were superb - downright friendly and competent. The salmon, chicken Kiev and fried shrimp were perfectly cooked and came with some outstanding sauces. The pool and grassy lounge areas are gorgeous and the cooler and breezy air were refreshing compared to what is becoming a hotter season here in April in Al Ain. You can walk to lookouts from several vantage points on the mountain from the hotel. While the facility is aging, it is being lovingly cared for and the age doesn't distract. Don't visit Al Ain without a trip to Jebel Hafeet.

Nice

It was wonderful to stay with You Recreational activities was very good Breakfast was too good.

Well located and good stay but the only thing I am not really like is the checkout time, i asked the reception to checkout at 3 am and he didn't accept and even his answer was not good ,, i felt bad . Also about the restaurant doesn't have good food, we had to drive to the city to get food .

The service and the help provided by the staff is quite good, but the hotel itself was disturbing, a lot of noise from other guests despite the complains i made, and the food experience wasn't enjoyable.

It’s one of the best places I stayed in this staycation and for sure we will be back soon from Mohammed at the reception who welcomed us at the check in and the chef who look after us very well during breakfast as well the room service gentleman who was so helpful (forgot his name but he is tall Egyptian) I saw the GM helping during breakfast witch is amazing to see The team at the tent cafe was really good and they took very good care of my family On over it was amazing stay

Check in was the worst experience by far it made we want to go back home and cancel our stay but since we traveled up the mountain to get there and my daughter was so excited I decided to stay. The room I requested was not even noted and only to be told that it is easy to fix but why not do it right the first time so there is no need to complain. More complaints followed but the highlight of which is the fridge in the room isn’t working and with molds . They sent a replacement but I’m not sure if they are deliberately mocking because the replacement has more molds . I stopped complaining and just put up with everything from there. I have told friends and family about my experience so they can lower their standards when they need to stay there as there is no other hotel up on Jabel Hafeet. Maybe this is the reason service and everything else is so disappointing.

The hotel seems antiquated. Staff is very polite but a simple sandwich room service order takes 45-50 minutes and a room service dinner order one hour. I was in room 206 and the bath drainage needs opening up. Pillows are not soft. I won't come back.

very good stay , view from mountain top was Magnificat , staff was very cooperative , room was very big and weather on mountain top was much better , even the way up to mountain top is a plus , overall i will be back for sure