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Mercure Grand Jebel Hafeet Al Ain Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 3,116 reviews

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Mercure Grand Jebel Hafeet Al Ain Hotel
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+ 26 Services

Hotel extras

  • 3 Swimming pools with Water sliders

  • Free WIFI

  • Spa and fitness facilities

  • Family rooms

  • Private indoor car park

Hotel location

Mercure Grand Jebel Hafeet Al Ain Hotel

Jebel Hafeet
P O BOX 24476
P.O.Box 24476
24476 al ain
united arab emirates

Tel: +97137046888

Fax: (+971)3/7838635

Check-in from 15h00

Check out up to 12h00

  • By plane

    ABU DHABI AIRPORT At 165km / 102.53 miles

  • By plane

    Al Ain International Airport At 20km / 12 miles - Shuttle free

  • By plane

    DUBAI AIRPORT At 130km / 80.79 miles

GPS:24.077793, 55.768983

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 340 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 250 people

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Our guest reviews for
Mercure Grand Jebel Hafeet Al Ain Hotel

100% genuine reviews from our guests

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ALL Rating 4.1/5

3,116 reviews

TripAdvisor Rating 4.0/5

1,518 reviews

A lovely getaway

Customer review rating 5.0/5

Shabina S. Families - 30/11/2021 Confirmed reviews ALL

Our stay was extremely pleasant. We actually felt on top of the city... beautifully located, wonderful weather added feather on the hat. The rooms are quite cozy, the service and staff cooperation and courtesy was at its peak.. The hotel is full of indoor and recreational facilities and our kids loved it. We will definitely come back to Mercure Grand. GOD bless..

Good for an overnight stay

Customer review rating 4.0/5

Jackie Couples - 24/11/2021 Confirmed reviews ALL

Check-in was a breeze. Helpful bellhop and courteous front desk personnel. Room shows age but still warm, comfortable and welcoming. Need to update water bottle allocation per room especially this hotel is situated at the top of Jebel Hafeet (additional 2 bottles perhaps to the current allocation per room would be a nice). Food selection needs to be improved. I love the breakfast spread. Just sufficient but the quality is superb! The breads are really good. Fast check out. Will definitely stay again for an overnight trip.

Great Location

Customer review rating 4.0/5

Douglas P. Friends - 21/11/2021 Confirmed reviews ALL

I do stay in hotels a lot as I travel for my work. The Hotel is in a great location the staff were friendly BUT there is room for improvement. As I was a former Hotelier who has worked in many hotels in the West I know the standard to expect. The room service department needs a lot of improvement. The property will sell for itself but with great customer service and more friendlier staff there is lot of room for improvement.

Improvement needed for house keeping

Customer review rating 2.0/5

Anonymous Families - 21/11/2021 Confirmed reviews ALL

Ordered and paid for extra bed in advance. Called 3 times for front disk to get it inside the room but unfortunately all what i got is promises that “will be delivered soon” which never happened and my daughter had to sleep on the floor.

Great place for short run away from city

Customer review rating 4.0/5

Maria Families - 19/11/2021 Confirmed reviews ALL

The place has all you need for relaxing weekend with family - pool featuring water slides, mini-golf, great children's play area, open air restaurants with breathtaking views. The breakfast is decent, service is top-notch and overall experience is joyful.

Excellent Location But No Accor Member status benefits

Customer review rating 3.5/5

Aamir B. Families - 15/11/2021 Confirmed reviews ALL

The check-in and check-out were smooth but since there are no benefits we can avail as Accor Diamond Member, seems useless to book from Accor Website/Mobile app at a higher price than booking.com Rooms were not maintained but we can ignore that, upon the friendly staff like Karen at the shop on the ground floor, or Krishna the sales representative.

Dear Aamir B., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

well located

Customer review rating 4.5/5

Umhumaid Families - 14/11/2021 Confirmed reviews ALL

The staff welcomed us during our reservations, everyone we met were very nice to us

Dear MAYA A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Einmalige Lage, guter Preis

Customer review rating 4.5/5

Andrea B. Families - 10/11/2021 Confirmed reviews ALL

Staff super friendly, Few people at the pool breakfast buffet not easy to handle, outside dinner with hellish loud music, Had to change room twice because reception did not consider request for quiet room

Dear Andrea B., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Good stay

Customer review rating 5.0/5

Deepikadeleep Business - 10/11/2021 Confirmed reviews ALL

Very nice

Dear Deepika Deleep Deleep K., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management
Customer review rating 4.0/5

Roxanne A. Families - 09/11/2021 Confirmed reviews ALL

Amazing view, so peaceful and i love it but the pool water is cold for the kids, they cannot enjoy much, they are chilling ❄️

Dear Roxane A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Great location, good amenities

Customer review rating 4.0/5

Hd Families - 07/11/2021 Confirmed reviews ALL

Enjoyed the stay with family. Food was good.

Dear H. Harish, We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Good stay with Parents

Customer review rating 5.0/5

Jaimin J. Families - 07/11/2021 Confirmed reviews ALL

Location and amenities are extremely good. Room cleanliness is also good. Reception and other staff members are also very supportive. Only one suggestion :- This was my 2nd visit to your hotel. Both the time what I observed is some problem in bathroom water supply(Yellow water initially and then clean) and minor clogging(water will remain in bath-tub and on the floor for long time).

Dear Jaimin J., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Lot of restrictions

Customer review rating 3.0/5

N. Solo - 04/11/2021 Confirmed reviews ALL

Average

Very bad

Customer review rating 1.5/5

Philip Solo - 31/10/2021 Confirmed reviews ALL

Unclean room especially the toilet no change of beddings too

Dear Agoto P., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Good stay

Customer review rating 4.5/5

Anonymous Families - 31/10/2021 Confirmed reviews ALL

Good stay

Dear Jaleel K., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Outstanding Stay

Customer review rating 5.0/5

Dane Solo - 29/10/2021 Confirmed reviews ALL

Location is far from the city proper but the view was so worth it. My stay was amazing, relaxing, comfortable and away from all the stress. Thank you Mercure Grand hotel for the wonderful service and my home away from home.

Dear Dane Jr.Estampa D., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Disappointing

TripAdvisor rating 1.0/5

jvme2002 07/04/2021 TripAdvisor review

Check in was the worst experience by far it made we want to go back home and cancel our stay but since we traveled up the mountain to get there and my daughter was so excited I decided to stay. The room I requested was not even noted and only to be told that it is easy to fix but why not do it right the first time so there is no need to complain. More complaints followed but the highlight of which is the fridge in the room isn’t working and with molds . They sent a replacement but I’m not sure if they are deliberately mocking because the replacement has more molds . I stopped complaining and just put up with everything from there. I have told friends and family about my experience so they can lower their standards when they need to stay there as there is no other hotel up on Jabel Hafeet. Maybe this is the reason service and everything else is so disappointing.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Al Ain Jebel Hafeet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management.

The Hotel Has visibly aged

TripAdvisor rating 2.0/5

drallah 04/01/2021 TripAdvisor review

The hotel seems antiquated. Staff is very polite but a simple sandwich room service order takes 45-50 minutes and a room service dinner order one hour. I was in room 206 and the bath drainage needs opening up. Pillows are not soft. I won't come back.

Dear Dr. Allah, We very much appreciate your comments regarding your stay at the Mercure Al Ain Jebel Hafeet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and will sort out the areas that you pointed out. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management.

Awesome stay

TripAdvisor rating 5.0/5

ah2071978 28/07/2020 TripAdvisor review

very good stay , view from mountain top was Magnificat , staff was very cooperative , room was very big and weather on mountain top was much better , even the way up to mountain top is a plus , overall i will be back for sure

Dear Guest, Greetings from the Mercure Grand Jebel Hafeet. Thank you for your wonderful review of the Mercure Grand, and I am delighted to note that you had a great time at the resort. With a mission to provide superior guest service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for choosing the Mercure Grand Jebel Hafeet and we hope to welcome you again in the near future. Sincerely, The Management

Hotel located in very nice placeroomms are small But good enough.I love the hotel because the excellent service by Front

TripAdvisor rating 5.0/5

Akshay9258 06/07/2020 TripAdvisor review

RANJHINI GAVE US EXCELLENT WARM WELCOME UPON CHECK IN QUICK CHECK IN WAS DONE. i love the hotel because of the hospitality of the hotel.Hopefully i will br back in future too tahnks Gain for great Hospitality by Ranjhni

Dear Guest, Greetings from Mercure Grand Jebel Hafeet. Thank you for your wonderful review of the Mercure Grand, and I am delighted to note that you had a great time at the resort. With a mission to provide superior guest service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest your feedback will be shared with Ms. Ranjani who is indeed one of our best asset in the hotel to continue to inspire and motivate her to deliver exceptional customer service. We hope to welcome you again in the near future. Sincerely, Hotel Management

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