Mercure Grand Jebel Hafeet Al Ain Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 320 reviews

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Mercure Grand Jebel Hafeet Al Ain Hotel - Image 4
Jebel Hafeet, P O BOX 24476, P.O.Box 24476, 24476 AL AIN, United Arab Emirates

Description

Hotel extras

  • Swimming Pool with Water Slide

  • Free WIFI

  • Spa and fitness facilities

  • Family rooms

  • Private indoor car park

Our accommodation(s)

Hotel location

Mercure Grand Jebel Hafeet Al Ain Hotel

Jebel Hafeet, P O BOX 24476, P.O.Box 24476
24476 AL AIN
United Arab Emirates

GPS:24.077793, 55.768983

Telephone
Fax +971 3 783 8635

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  320 reviews

TripAdvisor Rating  4.0/5  1,575 reviews

unique and amazing location , but a very bad swimming pool experience

Customer review rating 1.5/5

Girgis S. Families - Confirmed reviews ALL

I have visited the hotel many times, and the staff has always been friendly and my previous experiences with the hotel have been wonderful. But the pool experience this time was different than before and was very bad: children over six years old in the pool in transparent underwear, many girls over ten years old swimming in pajamas, and adults (men and women) in the pool wearing outdoor clothes (not Any swimwear or sportswear). besides some sorts of bad behaviors! The worst thing about all of this is the staff is in complete silence and allowing such approaches. I hope that the hotel management will restore the rules and policies that were applied before and are supposed to be applied in a such unique hotel, with a famous and high-ranked name.

Excellent experience

Customer review rating 5.0/5

Rob Couples - Confirmed reviews ALL

We had a great stay - the staff were so helpful and friendly. Lovely setting and the food was really good too. We will be coming back soon

Dear Rob B., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Needs a refurb

Customer review rating 2.5/5

Mc Couples - Confirmed reviews ALL

Positives about this hotel - location amazing. Negatives - hotel really needs a complete refurb. Room carpet was badly stained, curtains hanging off the rail, trim broken away from chair, other chair dirty and badly stained too, broken tiles in bathroom. Pool was packed. Not possible to get anything from pool bar unless you got wet as no-one would come to the back service point (even though they weren’t serving at the front). Totally underwhelmed with the hotel which had gone downhill since our previous visit. No-one manning atrium cafe so helped ourselves to ice creams but then couldn’t find anyone to pay, apart from going to reception. Very glad we only booked for one night.

Dear Meryl R., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Amazing experience

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Amazing experience specially for the kids, very good location and place for the family.

Dear Joey C., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Overpriced family hotel

TripAdvisor rating 2.0/5

Stefan_Kipp TripAdvisor review

We spent 2 nights with 2 couples without children during the Eid Al Ada break in June 2024. Amazing swimming pool and amazing location. Staff quite helpful and friendly. Good Internet. Absolute no-go: a 4 star hotel serving plastic tableware and plastic straws, which are banned in the UAE. It is incomprehensible why the Mercure hotel still uses them. Very loud environment, with metal chairs in the restaurants sliding over the stone floor. No nice bar or restaurant to escape from the heat and just sit back to read a book or surf on your phone. Entire installation is quite worn out, with limited investment being done recently. Cocktails are very diluted, with nearly no buzz, and therefore too expensive. Overall it was overpriced (800 AED per night including breakfast).

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Other web-users rate our hotel

  • 518 reviews 8.9/10 Location
  • 876 reviews 6.4/10 Room
  • 689 reviews 6.2/10 Service
  • 15 reviews 5.9/10 WiFi
  • 344 reviews 4.9/10 Food
  • 271 reviews 4.4/10 Vibe
  • 268 reviews 7.4/10 Pool
  • 254 reviews 4.3/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.