Mercure Grand Jebel Hafeet Al Ain Hotel 4 stars

Customer review rating 4.1/5 2,894 reviews

ALLSAFE approved hotel

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Mercure Grand Jebel Hafeet Al Ain Hotel
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+ 25 Services

Hotel extras

  • 3 Swimming pools with Water sliders

  • Free WIFI

  • Spa and fitness facilities

  • Family rooms

  • Private indoor car park

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Al Ain International Airport
  • Languages spoken at the hotel
  • Reception open 24 hours a dayPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf practice facilities
  • Other sports activities
Catering
  • BreakfastPaying
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Hotel location

Mercure Grand Jebel Hafeet Al Ain Hotel

Jebel Hafeet
P O BOX 24476
24476 al ain
united arab emirates

Tel: +97137046888

Fax: (+971)3/7838635

Check-in from 15h00

Check out up to 12h00

  • By plane

    ABU DHABI AIRPORT At 165km / 102.53 miles

  • By plane

    Al Ain International Airport At 20km / 12 miles - Shuttle free

  • By plane

    DUBAI AIRPORT At 130km / 80.79 miles

GPS :24.077793, 55.768983

Our accommodation(s)

Deluxe Room with 1 double bed

Accessible room
  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Views: Golf view, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Deluxe Room with 2 single beds

Accessible room
  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Views: Golf view, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Room with 1 double bed, Pool side

Accessible room
  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Views: City View, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Room with 2 single beds Pool side

Accessible room
  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Views: City View, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe
Rooms

Our restaurants and bars

EDEN ROCK/ON TERRACE

Type of cuisine: Italian

Eden Rock is a modern Italian outdoor restaurant overlooking Al Ain City. Offering authentic Italian gastronomy, enjoy your favorite pasta or pizza along with the best natural views the emirate has to offer!

Lunch

09:00 - 13:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

13:00 - 19:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL KHYAMA

Type of cuisine: Cafe

Al Khayma will take you to a tour of the Arabian Peninsula with its wide-range of Arabic dishes that will surely satisfy your taste buds! This is the place to visit for good food and great view of Al Ain City in the night, and while enjoying Shisha. Open

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BELVEDERE

Type of cuisine: International

Le Belvedere is located in the hotel's lobby area with a French atmosphere serving a wide variety of cuisine. Whether it is with family or friends, this outlet got you covered from breakfast, lunch and dinner.

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ORIENT CAFE

Type of cuisine: Cafe

Orient Café is a cosy coffee shop situated beside the main restaurant ideal for casual meetings and socializing over light meals, snacks and desserts with varied selection of teas, coffee, and refreshing soft beverages. Open 24/7.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAWRENCES BAR

Non contractual photo

Lawrence's Bar is your go-to for a fun night out or a relaxed mood while listening to the best tracks and live music over your favorite choice of drinks. Don't miss its weekly specials! Open from 03 pm till 02 am.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 340

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Grand Jebel Hafeet Al Ain Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,894 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,487 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great experience

Customer review rating 4.5/5

Bobby S. Families - 18/02/2021 Confirmed reviews ALL

We were given a good offer for 1 night staycation with free pool, mini golf activities for kids, breakfast was awesome. Nice location & the golf view balcony with beautiful view of the lit up al-ain city below the jebel hafeet mountain made it an exciting experience altogether.

Dear Bobby S., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management
Customer review rating 3.5/5

Girltrendz Friends - 18/01/2021 Confirmed reviews ALL

Accomodating reception staff . Maybe need to do extra cleaning or maintenance on the pool especially on the slide section

Dear Mae F., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

very nice location,

Customer review rating 2.0/5

Yasmina Families - 13/01/2021 Confirmed reviews ALL

the staffs arevery helpfull and nice. the food quality is very bad and cheap quality products. the common areas are very old and very very old fashion style not very welcoming ambiance. the pool towels are very old.

Dear Yasmina B., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management
Customer review rating 4.0/5

Jesca Families - 09/01/2021 Confirmed reviews ALL

Everything was on point... good entertainment too.

Dear Jesca N., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management
Customer review rating 2.5/5

Neeta P. Families - 09/01/2021 Confirmed reviews ALL

Hotel staff should be trained for providing an entire customer satisfaction, individual departments are working in “silo approach” Should be collaborative effort by all to achieve a common goal, which in hospitality industry should be customer satisfaction.

Dear Neeta P., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Good stay

Customer review rating 3.5/5

Rg Friends - 09/01/2021 Confirmed reviews ALL

The stay was ok Could have been better The dinner buffet was really bad - not worth the money at all Staff was friendly and accommodating Would have been nice if something was planned for the hrs years night

Dear Omar G., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Terrible

Customer review rating 1.0/5

Jimmy G. Families - 05/01/2021 Confirmed reviews ALL

Dirty rooms on arrival. Photograph and picture supplied to duty manager. Rooms old, needing maintenance (half of curtain hanging down, shower head kept on coming off) Very limited breakfast menu options Life guards not controlling water slide. As a result my 4 year old son ran into someone that decided to stop half way down the water slide. My son actually hurt his neck. Staff that don't want to work. Simple requests went unanswered. Lack of empathy or action by hotel management. My review will soon appear on google reviews to stay away from this hotel.

Good Location & Good Food

Customer review rating 5.0/5

Vijesh Families - 04/01/2021 Confirmed reviews ALL

Mr. Manish who was in the reception helped to get the bookings comfortable for us. We took 7 rooms and all our friends & families enjoyed.

Dear Vijesh Venugopalan T., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

The Hotel Has visibly aged

TripAdvisor rating 2.0/5

drallah 04/01/2021 TripAdvisor review

The hotel seems antiquated. Staff is very polite but a simple sandwich room service order takes 45-50 minutes and a room service dinner order one hour. I was in room 206 and the bath drainage needs opening up. Pillows are not soft. I won't come back.

Dear Dr. Allah, We very much appreciate your comments regarding your stay at the Mercure Al Ain Jebel Hafeet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and will sort out the areas that you pointed out. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management.

Location is great. But can do better on amenities and catering

Customer review rating 3.5/5

Karan K. Couples - 03/01/2021 Confirmed reviews ALL

Everything was excellent apart from waiting for breakfast. We understand due to covid restricted capacity but understanding the volume of guests arrangements should be done alternatively in law area or some where. Also breads served were not warm neither karak tea was served.

Well located

Customer review rating 3.0/5

Dr M. Families - 03/01/2021 Confirmed reviews ALL

We enjoyed the property. The food was not up to our expectations. Staff was coordial and pleasing. Except the food all was good.

Good location

Customer review rating 2.0/5

Imran K. Families - 03/01/2021 Confirmed reviews ALL

Good location Good breakfast Good swimming pool Bad ambiance Not quality rooms Bad mattress

Customer review rating 5.0/5

I. Families - 02/01/2021 Confirmed reviews ALL

Service, comfort, reception, quietness, location, prices, and food all is good

Dear Kasban I., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Great Hotel

Customer review rating 4.0/5

Scott Families - 01/01/2021 Confirmed reviews ALL

4 nights Excellent house keeping, especially by Karen, who was helpful and cleaned the room to a very high standard.

Dear Scott M., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Good stay

Customer review rating 4.0/5

Short T. T. A. A. Z. Families - 31/12/2020 Confirmed reviews ALL

Good service and food. Excellent view, clean rooms

Dear Ayman Mohammed A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Scenic Location. You shall enhance the entrance marker to the hotel from the main road, maybe flouroscent to increase visibility in night time

Customer review rating 3.5/5

Rashid E. Families - 31/12/2020 Confirmed reviews ALL

Good Room Service, Good Breakfast, Fair Recreation

Dear Rashid E., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Splendid Staycation

Customer review rating 4.5/5

Amos M. Families - 29/12/2020 Confirmed reviews ALL

It was amazing my family especially my kids really enjoyed

Dear Amos M., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Nice location.. Specious Property, Good Pool

Customer review rating 3.5/5

Rajesh P. Friends - 28/12/2020 Confirmed reviews ALL

We liked swimming pool, small golf games ,location etc. We didn't like breakfast much. Needs to improve varieties and quality. I had given Accor membership number while check in but it seems not recorded yet as I haven't received any intimation e mail from Accor.

Dear Rajesh P., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Good stay

Customer review rating 3.5/5

Sybel V. D. Friends - 28/12/2020 Confirmed reviews ALL

We had a lovely stay at your Hotel, the rooms were neat and clean and all staff was very friendly.

Dear Sybel Van D., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Excellent stay

Customer review rating 5.0/5

Sudhindra B. Families - 28/12/2020 Confirmed reviews ALL

Holiday

Dear Sudhindra B., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

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