Mercure Grand Jebel Hafeet Al Ain Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 298 reviews

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Description

Hotel extras

  • Swimming Pool with Water Slide

  • Free WIFI

  • Spa and fitness facilities

  • Family rooms

  • Private indoor car park

Our accommodation(s)

Hotel location

Mercure Grand Jebel Hafeet Al Ain Hotel

Jebel Hafeet, P O BOX 24476, P.O.Box 24476
24476 AL AIN
United Arab Emirates

GPS:24.077793, 55.768983

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  298 reviews

TripAdvisor Rating  4.0/5  1,576 reviews

Never again

Customer review rating 0.5/5

Benz Friends - Confirmed reviews ALL

The whole experience was a nightmare from check in until check out. During reservation, I informed that we need extra bed and we paid for that, but during check in the bed still not available in our room. Also, upon check in there’s no towel, shampoo, body wash/soap and other amenities inside our room. We received our towel around 9pm after several follow ups even I talked to duty manager but still the response was super late. We tried to call the Reception but no one is answering although we can see from our room that there’s staff at the reception. I also gave my feedback to duty manager regarding the pool area, I know that it was super busy but at least you should anticipate that, there’s no towel in pool area. The lifeguard started to clean the pool area during peak hours were a lot of guest are still enjoying the pool, the worst was the lifeguard who cleaned the pool area during pool area was getting the water in pool to clean the floor, it’s so unhygienic at all. Our room was not so comfortable at all, there’s a lot of stain in the carpet, chairs and even my bed.

Customer review rating 3.5/5

Pierre N. Friends - Confirmed reviews ALL

Rooms need renovation

The magical view from room No. 404

Customer review rating 4.0/5

Ravi N. Couples - Confirmed reviews ALL

It was a fantastic experience staying at Mercure Grand Jebel Hafeet Al Ain Hotel. The view from Room No 404 was amazing. Just sit and relax, seeing the panoramic view of the city while under the star's light sky. We appreciate Goutham, who chose the room with a view for us. Thank you, Gautham.

Excellent

Customer review rating 5.0/5

Subhajit G. Friends - Confirmed reviews ALL

Nice location,barbeque brunch and amazing hospitality

The hotel needs refurbishing or cleaning. It’s not 4 star.

Customer review rating 1.5/5

Andy Couples - Confirmed reviews ALL

I already left a Google review. I will not reccomend your hotel and I’m no suspicious of other branches

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Other web-users rate our hotel

  • 524 reviews 8.9/10 Location
  • 857 reviews 6.1/10 Room
  • 727 reviews 6.3/10 Service
  • 13 reviews 6.6/10 WiFi
  • 331 reviews 5.1/10 Food
  • 263 reviews 3.8/10 Cleanliness
  • 258 reviews 4.3/10 Vibe
  • 236 reviews 5/10 Comfort

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