Mercure Grand Jebel Hafeet Al Ain Hotel 4 stars

Customer review rating 4.1/5 2,781 reviews

Mercure Grand Jebel Hafeet Al Ain Hotel
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+ 25 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • 3 Swimming pools with Water sliders

  • Free WIFI

  • Spa and fitness facilities

  • Family rooms

  • Private indoor car park

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Al Ain International Airport
  • Languages spoken at the hotel
  • Reception open 24 hours a dayPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf practice facilities
  • Other sports activities
Catering
  • BreakfastPaying
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Hotel location

Mercure Grand Jebel Hafeet Al Ain Hotel

Jebel Hafeet
P O BOX 24476
24476
al ain
united arab emirates

Tel: +97137046888

Fax: (+971)3/7838635

Check-in from 15h00

Check out up to 12h00

  • By plane

    ABU DHABI AIRPORT At 165km / 102.53 miles

  • By plane

    Al Ain International Airport At 20km / 12 miles - Shuttle free

  • By plane

    DUBAI AIRPORT At 130km / 80.79 miles

GPS :24.077793, 55.768983

Our accommodation(s)

Deluxe Room with 1 double bed

Accessible room
  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Views: Golf view, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Deluxe Room with 2 single beds

Accessible room
  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Views: Golf view, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Room with 1 double bed, Pool side

Accessible room
  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Views: City View, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Room with 2 single beds Pool side

Accessible room
  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Views: City View, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe
Rooms

Our restaurants and bars

EDEN ROCK/ON TERRACE

Type of cuisine: Italian

Eden Rock is a modern Italian outdoor restaurant overlooking Al Ain City. Offering authentic Italian gastronomy, enjoy your favorite pasta or pizza along with the best natural views the emirate has to offer!

Lunch

09:00 - 13:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

13:00 - 19:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL KHYAMA

Type of cuisine: Cafe

Al Khayma will take you to a tour of the Arabian Peninsula with its wide-range of Arabic dishes that will surely satisfy your taste buds! This is the place to visit for good food and great view of Al Ain City in the night, and while enjoying Shisha. Open

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BELVEDERE

Type of cuisine: International

Le Belvedere is located in the hotel's lobby area with a French atmosphere serving a wide variety of cuisine. Whether it is with family or friends, this outlet got you covered from breakfast, lunch and dinner.

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ORIENT CAFE

Type of cuisine: Cafe

Orient Café is a cosy coffee shop situated beside the main restaurant ideal for casual meetings and socializing over light meals, snacks and desserts with varied selection of teas, coffee, and refreshing soft beverages. Open 24/7.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAWRENCES BAR

Non contractual photo

Lawrence's Bar is your go-to for a fun night out or a relaxed mood while listening to the best tracks and live music over your favourite choice of drinks. Don't miss its weekly specials! Open from 3pm till 2am.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 340

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Grand Jebel Hafeet Al Ain Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,781 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,471 reviews

More activities & shops are required up there

Customer review rating 4.1/5

Hamed T. Couples - 17/10/2020 Confirmed reviews ALL

Good, but, The toilet flush did not work well, There was no tissue box in the room,

Dear Hamed T., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and we will work in the areas pointed out. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management
Customer review rating 4.1/5

Imran Families - 15/10/2020 Confirmed reviews ALL

Location is amazing, staff is so friendly and very supportive.

Dear Imran K., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

needs improvement

Customer review rating 4.1/5

Anony Couples - 13/10/2020 Confirmed reviews ALL

Booked this hotel for my birthday. The location was perfect with nice view. The room was spacious. The breakfast was not satisfying, very limited options and there is very slow service. We ordered dinner meals from our room and the food was great. White towels needs to be changed already as they look old and dark.

Dear Lovely U., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

nice view, we enjoy the pool esp the height of the pool and the unique location

Customer review rating 4.1/5

Joy Families - 13/10/2020 Confirmed reviews ALL

nice view, we enjoy the pool esp the height of the pool and the unique location. The service is good and the housekeeping service is efficient

Dear Glomilin Joy S., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Well Located

Customer review rating 4.1/5

Andy Friends - 11/10/2020 Confirmed reviews ALL

My second visit in just a few weeks. Unfortunately this time the service wasn’t so great. We waiting a long time for service for dinner and breakfast was a shambles. All that said some tweaks and they will rock it.

Dear Andrew D., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Great view

Customer review rating 4.1/5

Ray C. S. Families - 09/10/2020 Confirmed reviews ALL

I didn't feel any difference using my Accor membership during our overnight stay. Anyway, we enjoyed the night view in Eden Rock. After dinner we went to toilet and my son was dancing on the stage by the pool when the security told us it's already close and we need to go out of the swimming pool area. He even asked us if we brought food from outside. The night security doesn't know the take away bag of Eden rock. Also, I don't know maybe its prohibited to bring food from outside which we didn't do, it was froM EDEN ROCK. Moreover, please remind your security to properly wear a mask. He was talking to us with his facemask on his chin.

Dear Ray Christian A S., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Love it

Customer review rating 4.1/5

Hikmatilla D. Families - 06/10/2020 Confirmed reviews ALL

It was first time for us in this Hotel. Good service nice location best pool. We didnt have more time to stay more. But we will come back again.

Dear Khikmatilla D., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

It was half ok and half not

Customer review rating 4.1/5

Ericka C. Families - 05/10/2020 Confirmed reviews ALL

The hotel was very good, the view was so nice but the service was not. During reservation, I informed them the total number of guests in the room including the child. The reservation and I agreed on the total price for the whole package including the free breakfast and extra bed. A confirmation email was sent to me. I arrived at around 10;30 pm. The reception charged me more during the check in, when I showed him the email he changed the rate back to the agreed rate.There was still no extra bed. I had to call the reception 3x as it was so late and we wanted to sleep. The extra bed came at around 11:30 pm or more. When we had breakfast which was suppose to be a part of the package, the waitress was asking me to sign saying that it was not part of the package and I had to pay an additional 200 aed for it. I tried to explain but she said she does not know and she is just doing her job. When I went to the reception to clarify, the indian man on duty said that it was not included as my rate was low and I was given an extra bed which costs 150 aed additional. I tried to show him the confirmation email but he did not bother to read it. He said I should clear it first with the reservation agent who is not yet on duty. It was very disappointing as the communication and hand over between staffs were so poor. It was like the left hand was completely unaware of the right hands duties.

Dear Ericka C., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

view ggod

Customer review rating 4.1/5

Joseph P. Friends - 03/10/2020 Confirmed reviews ALL

exllent

Dear Joseph p. A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Moderate

Customer review rating 4.1/5

Anonymous Families - 02/10/2020 Confirmed reviews ALL

Rooms are pretty small, balcony for such location suppose to be bigger, i experienced two problems inside the room: air ventelation and water pressure in the bathroom, other than that public areas in the hotel are clean , neat and quiet.

Dear Hamdi H., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Location was good

Customer review rating 4.1/5

Rajesh R. S. Families - 02/10/2020 Confirmed reviews ALL

The restaurant staffs were not at all friendly and showed a lot of partiality.

Dear Rajesh R., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Nice stay

Customer review rating 4.1/5

Amr Friends - 13/09/2020 Confirmed reviews ALL

Nice hotel and friendly staff. Thanks to Mr.Liju

Dear Amr A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Excellent

Customer review rating 4.1/5

Noura A. Families - 12/09/2020 Confirmed reviews ALL

Excellent

Dear Louai A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Amazing view, clean room but bad service, too much insects

Customer review rating 4.1/5

Rania A. Families - 06/09/2020 Confirmed reviews ALL

Bad service, disposable cups were small foam , kettle was very old, had oil inside it , staff was very anxious about me, everyone is asking me which room you stay in!!, I don't like the service at all

Dear rania A., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Well located

Customer review rating 4.1/5

Mohamed I. Families - 03/09/2020 Confirmed reviews ALL

In fact it was nice vacation, i and the family have enjoyed the view and the service. My tow kids didn’t enjoy as i and my wife did. The parents usually go out for the kids to enjoy and have fun and we noticed the lack of activities for kids at the hotel. Hopefully to consider that in future.

Dear Mohammed I., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Well located

Customer review rating 4.1/5

Azzam A. A. Families - 01/09/2020 Confirmed reviews ALL

Very nice

Dear Azzam Ahmad A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management
Customer review rating 4.1/5

Salem A. W. Families - 30/08/2020 Confirmed reviews ALL

Very bad experience in my life, kids disturbing our rooms and night time we are sleeping some family nock the door for many times with their kids

Dear Salem Al W., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Room service phone reception can be better

Customer review rating 4.1/5

Firhan Families - 30/08/2020 Confirmed reviews ALL

When call for room service, no pick up or call back.

Dear Mohamad Firhan B., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and we noted the areas that you pointed out. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Well Located

Customer review rating 4.1/5

Muhmmad K. Families - 24/08/2020 Confirmed reviews ALL

Its a good experience and money worthy trip. I only not satisfy the buffet dinner nor food quality and it should be changed in to proper International menu and their standards.

Dear Muhammed K. Aziz, We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management
Customer review rating 4.1/5

Jalal N. Families - 24/08/2020 Confirmed reviews ALL

This time unfortunately very bad

Dear Jalal Ghassan n., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

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