Mercure Grand Jebel Hafeet Al Ain Hotel 4 stars

Customer review rating 4.1/5 2,825 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Grand Jebel Hafeet Al Ain Hotel
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+ 25 Services
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Room 1

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Hotel extras

  • 3 Swimming pools with Water sliders

  • Free WIFI

  • Spa and fitness facilities

  • Family rooms

  • Private indoor car park

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Al Ain International Airport
  • Languages spoken at the hotel
  • Reception open 24 hours a dayPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf practice facilities
  • Other sports activities
Catering
  • BreakfastPaying
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Hotel location

Mercure Grand Jebel Hafeet Al Ain Hotel

Jebel Hafeet
P O BOX 24476
24476
al ain
united arab emirates

Tel: +97137046888

Fax: (+971)3/7838635

Check-in from 15h00

Check out up to 12h00

  • By plane

    ABU DHABI AIRPORT At 165km / 102.53 miles

  • By plane

    Al Ain International Airport At 20km / 12 miles - Shuttle free

  • By plane

    DUBAI AIRPORT At 130km / 80.79 miles

GPS :24.077793, 55.768983

Our accommodation(s)

Deluxe Room with 1 double bed

Accessible room
  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Views: Golf view, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Deluxe Room with 2 single beds

Accessible room
  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Views: Golf view, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Room with 1 double bed, Pool side

Accessible room
  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Views: City View, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Room with 2 single beds Pool side

Accessible room
  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Views: City View, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe
Rooms

Our restaurants and bars

EDEN ROCK/ON TERRACE

Type of cuisine: Italian

Eden Rock is a modern Italian outdoor restaurant overlooking Al Ain City. Offering authentic Italian gastronomy, enjoy your favorite pasta or pizza along with the best natural views the emirate has to offer!

Lunch

09:00 - 13:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

13:00 - 19:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL KHYAMA

Type of cuisine: Cafe

Al Khayma will take you to a tour of the Arabian Peninsula with its wide-range of Arabic dishes that will surely satisfy your taste buds! This is the place to visit for good food and great view of Al Ain City in the night, and while enjoying Shisha. Open

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BELVEDERE

Type of cuisine: International

Le Belvedere is located in the hotel's lobby area with a French atmosphere serving a wide variety of cuisine. Whether it is with family or friends, this outlet got you covered from breakfast, lunch and dinner.

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ORIENT CAFE

Type of cuisine: Cafe

Orient Café is a cosy coffee shop situated beside the main restaurant ideal for casual meetings and socializing over light meals, snacks and desserts with varied selection of teas, coffee, and refreshing soft beverages. Open 24/7.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAWRENCES BAR

Non contractual photo

Lawrence's Bar is your go-to for a fun night out or a relaxed mood while listening to the best tracks and live music over your favorite choice of drinks. Don't miss its weekly specials! Open from 03 pm till 02 am.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 340

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Grand Jebel Hafeet Al Ain Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,825 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,478 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great stay with friendly and accommodating staff

Customer review rating 4.1/5

Michael Families - 27/11/2020 Confirmed reviews ALL

We had a pleasant stay for two night at the mercure grant. The staff were extremely friendly and accommodating from the beginning, offering us an upgrade of the room in order for us not having to wait with our baby girl. From there onwards it was just better and better all the way to check out where we drove away wanting to have stayed for longer.

Dear Michael L., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

good stay

Customer review rating 4.1/5

Anonymous Families - 25/11/2020 Confirmed reviews ALL

experience was good. We were looking for a simple peaceful and quiet time. Mercure offered a very good staycation for us.

Dear Ibtesam H., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Very Good stay.

Customer review rating 4.1/5

Sachin G. Couples - 21/11/2020 Confirmed reviews ALL

The stay was comfortable. The staff is very helpful. All precautions and cleanliness were to the expectations. Excellent location. Lots of activities to do. Specially the swimming pool is big and maintained to high standard Special mention of Mr. Timothy at reception , was very cordial and helpful.

Dear Prachi G., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Well Located , Good Stay

Customer review rating 4.1/5

Muhammad A. Families - 18/11/2020 Confirmed reviews ALL

Good stay

Dear Faiza A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management
Customer review rating 4.1/5

Hedaya A. S. Families - 16/11/2020 Confirmed reviews ALL

Was not clean at all. Not followed covid 19 restriction. Pillows was extremely hard to even sleep on. When I had mentioned this upon checking out they just ignored my comment. The room was dirty. The bath tub was smelly.

Dear Hedeya A., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Good stay

Customer review rating 4.1/5

Sandipkumar G. Families - 16/11/2020 Confirmed reviews ALL

Nice memories with friends

Dear Sandip g., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Good view

Customer review rating 4.1/5

Suhaib Families - 16/11/2020 Confirmed reviews ALL

Thank, i enjoyed at your facility

Dear Suhaib M., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Excellent location and Pleasant / comfortable stay with family

Customer review rating 4.1/5

Nikhil G. Families - 10/11/2020 Confirmed reviews ALL

We had an wonderful experience during our stay in the hotel. We came to celebrate our son 7th Birthday and he enjoyed the trip. the staff was cooperating and helpful. Special thank to Mr. Vineesh (IT) for arranging and making it so special. We have already recommend to few of our friends and will look forward to visit again

Dear Nikhil G., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Good Sight viewing

Customer review rating 4.1/5

Sadiq R. Families - 08/11/2020 Confirmed reviews ALL

Had a great time with family, enjoyed the swimming pool and the mountain view.

Dear Sadia R., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Amazing location and views, let down by some below average service.

Customer review rating 4.1/5

Anonymous Families - 04/11/2020 Confirmed reviews ALL

Very supportive and understanding in the booking phase. They were kind enough to give us the end (slightly larger) room for our family. Pool attendants (life guards) were incredibly helpful and kind to our kids. Unfortunately the service in the main restaurant, room service and poolside bar/restaurant was disappointing. No cutlery for 30min after room service delivered; breakfast (although included) was very limited in choice and amount. No condiments provided, even on request. Poolside restaurant staff were unaware of deals and promotions being offered at the time. Service was very slow and we had to go searching for staff almost every time. Food was rather disappointing too.

Dear Kris R., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and we are working on the areas you feel less satisfy in order to prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Rooms were good , but restaurant service was very bad

Customer review rating 4.1/5

Abdu Families - 04/11/2020 Confirmed reviews ALL

Rooms were good and clean. Restaurant service needs a lot of improvement.

Dear Mubarak V., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Well located

Customer review rating 4.1/5

Anonymous Couples - 01/11/2020 Confirmed reviews ALL

Very nice experience

Dear Farzana A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Very courteous staff

Customer review rating 4.1/5

Mahendra Families - 31/10/2020 Confirmed reviews ALL

We enjoyed our stay and hospitality extended by members of the team at Mercure Grand Jebel Hafeet. I would like to specifically call out the courtesy extended to us by Ibrahim, in terms of making the stay memorable, despite a fully booked weekend hotel occupancy...

Dear Mahendra S., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Well located

Customer review rating 4.1/5

Hussain Families - 30/10/2020 Confirmed reviews ALL

We enjoyed the stay. Friendly staff and nice food.

Dear Hussain L., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

To avoid

Customer review rating 4.1/5

L. Families - 30/10/2020 Confirmed reviews ALL

Hôtel well located but not Maintained and refurbish Very old and Not adapted to the 21 century Personnel not competent to advise properly the client regarding the location activities Really disappointed

Dear Stephane L., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Excellent experience

Customer review rating 4.1/5

L C. Families - 27/10/2020 Confirmed reviews ALL

This is our 5th time coming to your hotel. While the stay is excellent as usual, the place is not looking dated. The money plant hanging in the main atrium needs to be pruned...

Dear Lawrence C., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Nice Hotel placement

Customer review rating 4.1/5

Diego E. Families - 26/10/2020 Confirmed reviews ALL

It was a very nice trip to visit Al Ain area. The location of the Hotel and it’s services were just perfect for us. Although it would have been complete without the restrictions to use the amenities on the mountain side.

Dear Diego E. T., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Most unpleasant stay I have had in past memory.

Customer review rating 4.1/5

Roman Friends - 26/10/2020 Confirmed reviews ALL

I arranged for 4 families to start 2 nights at the hotel. Rooms fine, cleanliess fine, however F&B a complete disaster. Breakfast team was understaffed and could not cope with the number of guests. The evening dinner by the pool was a complete disaster, both nights. Understaffed by 400%, hence, service unbearable. Example. I ordered wine. It took 50min to arrive. Once delivered, he does not open. Eventually once opened he did not bring glasses. The waiters were doing there best however they could not cope. This occurred both nights and spoiled our my stay, as I was under pressure to feed the group, with many kids etc. Really unacceptable for a hotel group like yours. As I said, for the first time in a long while I was glad to go home to Abu Dhabi.

Dear Roman K., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Not bad

Customer review rating 4.1/5

Deepak Families - 25/10/2020 Confirmed reviews ALL

Stay was good. Staffs/ security was arrogant We were sitting near pool after 7pm, they came to us and arrogantly said you cant sit here... We felt so bad as some other people were sitting near to pool, he didnt say anything to them.. We asked for some wine opener, some people are not even considering our request. Balance all good.. we enjoyed the stay.

Dear Deepak R., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Perfect location, Great service, Reasonable fare.

Customer review rating 4.1/5

Nasser A. Couples - 24/10/2020 Confirmed reviews ALL

It was very nice, I realy enjoyed my stay. Thaks to all hotel's staff.

Dear Nasser A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

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