Mercure Grand Jebel Hafeet Al Ain Hotel 4 stars

Customer review rating 4.1/5 2,723 reviews

Mercure Grand Jebel Hafeet Al Ain Hotel
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+ 25 Services
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Room 1

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Hotel extras

  • 3 Swimming pools with Water sliders

  • Free WIFI

  • Spa and fitness facilities

  • Family rooms

  • Private indoor car park

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Al Ain International Airport
  • Languages spoken at the hotel
  • Reception open 24 hours a dayPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf practice facilities
  • Other sports activities
Catering
  • Breakfast
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Grand Jebel Hafeet Al Ain Hotel

Jebel Hafeet
P O BOX 24476
24476
al ain
united arab emirates

Tel: +97137046888

Fax: (+971)3/7838635

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    ABU DHABI AIRPORT At 165km / 102.53 miles

  • By plane

    Al Ain International Airport At 20km / 12 miles - Shuttle free

  • By plane

    DUBAI AIRPORT At 130km / 80.79 miles

GPS :24.077793, 55.768983

Our accommodations

Deluxe Room with 1 double bed

Accessible room
  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft
  • Views: Golf view, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Deluxe Room with 2 single beds

Accessible room
  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft
  • Views: Golf view, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Room with 1 double bed, Pool side

Accessible room
  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft
  • Views: City side, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Room with 2 single beds Pool side

Accessible room
  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft
  • Views: City side, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe
Rooms

Our restaurants and bars

EDEN ROCK/ON TERRACE

Type of cuisine: Italian

Eden Rock is a modern Italian outdoor restaurant overlooking Al Ain City. Offering authentic Italian gastronomy, enjoy your favorite pasta or pizza along with the best natural views the emirate has to offer!

Lunch

09:00 - 13:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

13:00 - 19:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL KHYAMA

Type of cuisine: Cafe

Al Khayma will take you to a tour of the Arabian Peninsula with its wide-range of Arabic dishes that will surely satisfy your taste buds! This is the place to visit for good food and great view of Al Ain City in the night, and while enjoying Shisha. Open

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BELVEDERE

Type of cuisine: International

Le Belvedere is located in the hotel's lobby area with a French atmosphere serving a wide variety of cuisine. Whether it is with family or friends, this outlet got you covered from breakfast, lunch and dinner.

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ORIENT CAFE

Type of cuisine: Cafe

Orient Café is a cosy coffee shop situated beside the main restaurant ideal for casual meetings and socializing over light meals, snacks and desserts with varied selection of teas, coffee, and refreshing soft beverages. Open 24/7.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAWRENCES BAR

Non contractual photo

Lawrence's Bar is your go-to for a fun night out or a relaxed mood while listening to the best tracks and live music over your favourite choice of drinks. Don't miss its weekly specials! Open from 3pm till 2am.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 340

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Grand Jebel Hafeet Al Ain Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,723 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,453 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Relaxing place...nice to stay

Customer review rating 4.1/5

Dhee Couples - 26/03/2020 Confirmed reviews ALL

Excellent

Dear Maudlen R., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Old hotel

Customer review rating 4.1/5

Yousef M. Families - 25/03/2020 Confirmed reviews ALL

The hotel is not clean and very old, I regretted every Dirham I payed there

Dear Yousef M., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Weekend away in Al Ain

Customer review rating 4.1/5

Grant G. Families - 23/03/2020 Confirmed reviews ALL

The Hotel is perfectly situated to view all of Al Ains attractions and has the most incredible views from almost anywhere on the Hotel premises. The Hotel staff were incredibly helpful and the hotel amenities were all in order and working.Great coffee shop and poolside bar. Rooms a little old and need a bit of upkeep but hotel premises perfectly maintained and clean.

Dear Grant G., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Great Family time with very helpful Team

Customer review rating 4.1/5

Mwal Families - 21/03/2020 Confirmed reviews ALL

Thank all employees from reception, restaurant and spa for the great gesture provided were you feel welcome in all areas.

Dear Majde Walid A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Not Bad for Crazy Covid Times

Customer review rating 4.1/5

Trevor J. Friends - 21/03/2020 Confirmed reviews ALL

My time was pleasant if not a little bit disappointing. On my second day their the hotel was ordered, by the government, to shut down the gym, spa, and all other "entertainment" facilities. I'm sure these facilities are lovely, but I did not get to use them. I was pleased however that my friends and I were compensated with a late checkout on our final day. The location was amazing, with awesome view of Al Ain, and the food was tasty as well. My only complaint with the breakfast buffet was that the cooks did not know what a poached egg was even though there was a picture of one on the menu. So over all I was satisfied with my stay, however I'm sure it would have been better if there were not a global pandemic.

Dear Trevor J., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Good stay

Customer review rating 4.1/5

Dennis Couples - 17/03/2020 Confirmed reviews ALL

The overall experience was good however the furniture in the rooms seems a bit old as some items are worn out. However nice and serene location

Dear Dennis N., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Well Located

Customer review rating 4.1/5

Ali Q. S. Families - 17/03/2020 Confirmed reviews ALL

water stuck in bath tubs

Dear Ali S., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Well located

Customer review rating 4.1/5

Andrea Couples - 15/03/2020 Confirmed reviews ALL

Views not optimally used. Facilities pretty dated. Rubble and garbage scattered all around the border of the hotel. So every view is lined with rubble.

Dear Andrea V., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Excellent location

Customer review rating 4.1/5

Gulzar Families - 14/03/2020 Confirmed reviews ALL

It was great to stay in mercure and pool, rooms were were good

Dear Gulzar Haji E., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Amazing Stay

Customer review rating 4.1/5

Cherry A. Friends - 10/03/2020 Confirmed reviews ALL

the staff are really accomodating and frendly specially the during the check in time. i forgot the name of the guy but he is really accomodating and he explains everything. wr will definately be back

Dear Cherry A. Tasic, We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Excellent place

Customer review rating 4.1/5

Ksenia Couples - 10/03/2020 Confirmed reviews ALL

Great location, stunning view , pleasant staff.

Dear Ksenia S., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Wonderful view and relaxing place

Customer review rating 4.1/5

Veronika Families - 09/03/2020 Confirmed reviews ALL

We truly enjoyed the wonderful view from the hotel location itself and our room(pool view). Our room was clean and comfortable. The joining door to neighboring room is great for for bigger family. It was practical to have grandparents next to us. Hotels offers big range of activities for adults and kids which is was appreciated. We enjoyed our stay. Thanks

Dear Veronika P., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Good customer service “amazing staff”

Customer review rating 4.1/5

Mohamed H. Friends - 09/03/2020 Confirmed reviews ALL

It was simply amazing

Dear Mohamed Yasser Kamal Aly H., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Nice ambiance

Customer review rating 4.1/5

Maxim R. Couples - 08/03/2020 Confirmed reviews ALL

We loved the place - very nice quiet and peaceful atmosphere in the amazing location. During the booking we mentioned about our wedding anniversary, and the hotel upgraded our room and welcomed us with a cake - what a nice touch. Our room was great - very comfortable bed and amenities.

Dear Maxim R., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Stunning Location

Customer review rating 4.1/5

Graemo Solo - 07/03/2020 Confirmed reviews ALL

1 night stay for the drive and some photography.

Dear Graeme H., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Excellent stay, Poor Customer service

Customer review rating 4.1/5

Mohamed I. Friends - 05/03/2020 Confirmed reviews ALL

Pros: The location of the hotel was amazing, the interiors were beautiful and quite peaceful and relaxing, rooms were OK, nice swimming pool, facilities were fine. Cons: Staff behaviour was disappointing, it felt like they were not paid for months, no greetings, no smile on their faces, no eye contact while you talk which in my many years of various hotel visits around UAE and other countries was very first of its kind of behavior we experienced.. I thought it was just the front desk, but to my surprise most of the staff were having the same kind of attitude as if they never worked before in a star hotel or not even in any hotels or restaurants, this will ruin their business soon or later, if the hotel management did not take considerable notice and required actions. earlier I thought it was due to groupon customer they were treated/behaved like that as if the groupon customers comes for free while after reviewing other peoples opinion, I was wrong they do the same for all the customer. disappointing condition for such a good hotel.

Dear Shamsunissa S., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Great experience

Customer review rating 4.1/5

Omar H. Couples - 05/03/2020 Confirmed reviews ALL

Staff are really nice. especially Rasanjali from front desk.

Dear Omar H., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

good stay

Customer review rating 4.1/5

Jay Friends - 02/03/2020 Confirmed reviews ALL

very nice experience. enjoyed alot!

Dear Bejie C., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Starting to age

Customer review rating 4.1/5

Peter Families - 02/03/2020 Confirmed reviews ALL

This was my third stay at the hotel which is fading from a lack of decent maintenance and renovation. The hotel is well placed and in a great setting. The rooms are a very good size and my experience is that they are reasonable. The hotel was not operating to capacity and so many of the amenities were not working. The pool was nice but the poolside bar needed an update. The restaurants were a little expensive, but the hotel is well priced.

Dear Peter E., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Good Stay

Customer review rating 4.1/5

Gihan D. Couples - 02/03/2020 Confirmed reviews ALL

The overall experience we had during the stay at the hotel is excellent. We would like the atmosphere of the hotel, the restaurant, and the food also nice and served well. A simple suggestion to improve the standard of the Italian restaurant at the back-side of the pool since the arrangement looks a little outdated, but the food is nice and delicious.

Dear Gihan D., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management
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