Mercure Grand Jebel Hafeet Al Ain Hotel 4 stars
Customer review rating (ALL Rating) 4.0/5 501 reviews
ALLSAFE approved hotel
Swimming Pool and Water Slide under maintenance
Spa and fitness facilities
Private indoor car park
Jebel Hafeet, P O BOX 24476, P.O.Box 24476
24476 AL AIN
United Arab Emirates
ABU DHABI AIRPORT At 165km / 102.53 miles
Al Ain International Airport At 20km / 12 miles - Shuttle free
DUBAI AIRPORT At 130km / 80.79 miles
Check-in from - Check out up to
Eden Rock is a modern Italian outdoor restaurant overlooking Al Ain City. Offering authentic Italian gastronomy, enjoy your favorite pasta or pizza along with the best natural views the emirate has to offer!
Le Belvedere is located in the hotel's lobby area with a French atmosphere serving a wide variety of cuisine. Whether it is with family or friends, this outlet got you covered from breakfast, lunch and dinner.
Orient Café is a cosy coffee shop situated beside the main restaurant ideal for casual meetings and socializing over light meals, snacks and desserts with varied selection of teas, coffee, and refreshing soft beverages. Open 24/7.
Al Khayma will take you to a tour of the Arabian Peninsula with its wide-range of Arabic dishes that will surely satisfy your taste buds! This is the place to visit for good food and great view of Al Ain City in the night, and while enjoying Shisha. Open
100% genuine reviews from our guestsFind out more
Customer review rating 3.5/5
Abdulatif A. Couples - Confirmed reviews ALL
Nice place to relax
Customer review rating 4.0/5
H. Families - Confirmed reviews ALL
It was great stay and we enjoyed our Eid holidays
The facilities require maintenance, supervision and refurbishment.
Customer review rating 1.5/5
Samm Couples - Confirmed reviews ALL
Considering that Mercure has a certain standard, I expected that at the very least - furniture and fixtures to not be torn, broken or defective. The bathroom fixtures such as the extendable vanity mirror were broken, the flush on the toilet didn't work most of the time and the shower spewed a light brown tinted water for the first few minutes that we had turned it on. The bathtub drain was partially blocked and we had to remove the drain cover completely in order for the water to drain completely. The wastepaper basket had a faux leather cover that was ripped, the furniture had lacquer peeling off and the shear curtains had obvious cigarette burns on them (this was a non-smoking room #305). The desk lamp as well had clearly seen better days as the shade was almost falling off. The cabinet door to the minibar refrigerator remained perpetually ajar. The HVAC vents were bent and disfigured and it was obvious that over the years guests have tried to adjust the airflow direction. This could be owing to the fact that the ac controls don't respond to input or rest back to their previous settings once you have finished adjusting them. Furthermore, the lack of supervision or "welcome guidance" in the form of a valet or even a bellhop was quite disappointing since I had to ask a security guard after waiting outside for a few minutes. The security himself had no clue as to where we should park or whom we ought to approach for parking / luggage etc. The basement parking had no lights on, and there was no security present. In one instance we noticed an individual (most likely a guest) relieving himself in one of the dark corners of the basement parking as we headed to our vehicle. Despite these instances, the room itself was bigger than average, we loved the view from our room and the fact that it had a nice balcony. The staff were cooperative and friendly and assisted us whenever we required.
Good stay and friendly staff
Customer review rating 5.0/5
Walaa Solo - Confirmed reviews ALL
Hotel is very clean, staff are super friendly .
Unique location, nothing else, not worthed.
Customer review rating 0.5/5
Anonymous Couples - Confirmed reviews ALL
I found a very cheap rate and decided to book. Apearently the pool was closed, hence the price. Room was nice, water was rusted, no water pressure at all in the shower and toilet. I hope it was just because they were renovating, but definitely not worthed if you pay a lot.
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