Mercure Grand Jebel Hafeet Al Ain Hotel 4 stars

TripAdvisor rating 4.0/5 1,425 reviews
Mercure Grand Jebel Hafeet Al Ain Hotel
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Hotel extras

  • 3 Swimming pools with Water sliders

  • Free WIFI

  • Spa and fitness facilities

  • Family rooms

  • Private indoor car park

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Al Ain International Airport
  • Languages spoken at the hotel
  • Reception open 24 hours a dayPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf practice facilities
  • Other sports activities
Catering
  • Breakfast
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Grand Jebel Hafeet Al Ain Hotel

Jebel Hafeet
P O BOX 24476
24476
al ain
united arab emirates

Tel: +97137046888

Fax: (+971)3/7839000

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    ABU DHABI AIRPORT At 165km / 102.53 miles

  • By plane

    Al Ain International Airport At 20km / 12 miles - Shuttle free

  • By plane

    DUBAI AIRPORT At 130km / 80.79 miles

GPS :24.077793, 55.768983

Our accommodations

Deluxe Room with 1 double bed

  • Max. number of persons: 4
  • Area: From 29
  • Views: Golf view, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Deluxe Room with 2 single beds

  • Max. number of persons: 4
  • Area: From 29
  • Views: Golf view, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Room with 1 double bed, Pool side

  • Max. number of persons: 4
  • Area: From 29
  • Views: City side, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Room with 2 single beds Pool side

  • Max. number of persons: 4
  • Area: From 29
  • Views: City side, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Executive Suite with 1 queensize bed

  • Max. number of persons: 4
  • Area: From 59
  • Views: Golf view, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Deluxe Suite with 1 double bed

  • Max. number of persons: 4
  • Area: From 82
  • Views: Golf view, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Presidential Suite with 1 kingsize bed

  • Max. number of persons: 6
  • Area: From 166
  • Views: Golf view, Mountain view, Panorama view, Pool side, City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Our restaurants and bars

EDEN ROCK/ON TERRACE

Type of cuisine: Other cooking style

Photo non contractuelle / Strictly non binding

Eden Rock is a modern Italian outdoor restaurant overlooking Al Ain City. Offering authentic Italian gastronomy, enjoy your favourite pasta or pizza along with the best natural views the emirate has to offer! Open from 9am to 6pm on weekdays and 9am to 9p

Lunch

09:00 - 13:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

13:00 - 19:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL KHYAMA

Type of cuisine: Cafe

Photo non contractuelle / Strictly non binding

Al Khayma will take you to a tour of the Arabian Peninsula with its wide-range of Arabic dishes that will surely satisfy your taste buds! This is the place to visit for good food and great view of Al Ain City in the night, and while enjoying Shisha. Open

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BELVEDERE

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Le Belvedere is located in the hotel's lobby area with a French atmosphere serving a wide variety of cuisine. Whether it is with family or friends, this outlet got you covered from breakfast, lunch and dinner.

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ORIENT CAFE

Type of cuisine: Cafe

Photo non contractuelle / Strictly non binding

Orient Café is a cosy coffee shop situated beside the main restaurant ideal for casual meetings and socializing over light meals, snacks and desserts with varied selection of teas, coffee, and refreshing soft beverages. Open 24/7.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAWRENCES BAR

Photo non contractuelle / Strictly non binding

Lawrence's Bar is your go-to for a fun night out or a relaxed mood while listening to the best tracks and live music over your favourite choice of drinks. Don't miss its weekly specials! Open from 3pm till 2am.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 340

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Grand Jebel Hafeet Al Ain Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,576 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,425 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent

Customer review rating 4.1/5

Ahmed H. Friends - 25/11/2019 Confirmed reviews ALL

Excellent

Dear Ahmed h., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Very nice stuff

Customer review rating 4.1/5

Muhammad H. Solo - 23/11/2019 Confirmed reviews ALL

Our stay in hotal was very nice and staff was very impressed and behaviour of staff was very excellent especially Mrs rajani and sheradil and veteran especially Mr a basic.

Dear Muhammad h., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Awesome Experience with a difference

Customer review rating 4.1/5

Rolaand B. Couples - 23/11/2019 Confirmed reviews ALL

It was an overall great experience with the best service from Check-in to Check-out. Very efficient staff with polite and prompt service.

Dear Rolaand B., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Fantastic

Customer review rating 4.1/5

Khalil A. Solo - 23/11/2019 Confirmed reviews ALL

Hi good morning My stay in hotle is very enjoy able.Hotle employees are very corporates with gust. Specially thank for AliAbbasi and ranjani .

Dear Khalil a., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

I had a peaceful life during our stay at the hotel.

Customer review rating 4.1/5

Joy M. Families - 21/11/2019 Confirmed reviews ALL

We enjoyed our days at the hotel. The facilities was enough to entertain ourselves during our days at the hotel. The staffs, they were nice especially Mr. Ibrahim at the reception, he is so kind and friendly. Ms. Geneva as well, we would like to thank her for personally assist us. The place is so relaxing and we had fun during our stay at the hotel. Thank you and Godbless!

Dear Joy M., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management
Customer review rating 4.1/5

Anonymous Business - 19/11/2019 Confirmed reviews ALL

All ok

Dear Robin E., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Cosy short stay

Customer review rating 4.1/5

Suhel R. Families - 18/11/2019 Confirmed reviews ALL

I had a small family stay in Mercure hotel In Al Ain. The stay was pleasant and people were really friendly. Special thanks to Mr Tim in the main reception for his exceptional hospitality. Also thanks to security person and concierge staff for all their support. I was bit disappointed during the morning breakfast. The team was unable to handle the number of guest in the breakfast area. Even the refilling was very slow and it was a complete mess during breakfast. Next time I am not selecting breakfast option in this property.

Dear Suhel R., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

nice stay at Mountains

Customer review rating 4.1/5

Shashank Families - 18/11/2019 Confirmed reviews ALL

the weather was amazing and we get to see the 1st rain of the season , and it was so clouded that one can not see anything outside. it was like a hill station visit. enjoyed a lot

Dear Shashank M., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Very nice hotel, with a bit lag on maintenance

Customer review rating 4.1/5

Anonymous Couples - 10/11/2019 Confirmed reviews ALL

Nice place. Nice people at the reception. High-class hotel, but mainenance was not competely up to date.

Dear Ola E., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Decent location, great view but the room facility is average

TripAdvisor rating 4.0/5

Weining Family - 10/11/2019 TripAdvisor review

The recreation facility in the hotel is great, especially there is a park for kids. The view is decent in both night and daytime. However, this hotel is a little old. Some room facilities are not as good as expected.

Dear Weining, Greetings from Mercure Grand Hotel Jebel Hafeet! Thank you for your feedback regarding your stay. We noted your comments with great concern, furthermore, we are already in the process of planning the renovation of guest rooms. We value any feedback from our guest which helps us to make things better and once again, please accept my apologies for any inconvenience caused. We agree to the points you've highlighted about the hotel's facilities and view! We look forward to your continued loyalty and to welcome you back to Mercure Grand Hotel Jebel Hafeet in the near future. Thank you and best regards, Rima Rawass General Manager

Great location, but some renovation needed.

Customer review rating 4.1/5

Thomas Couples - 09/11/2019 Confirmed reviews ALL

Nice lobby. Rooms a bit dated, especially bath room.

Dear Thomas K., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Awosme, had a great time

Customer review rating 4.1/5

Mirza N. J. Couples - 05/11/2019 Confirmed reviews ALL

Amazing

Dear Mirza Nawaz J. Baig, We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

it was nice

Customer review rating 4.1/5

Biju G. Solo - 04/11/2019 Confirmed reviews ALL

it was nice

Dear Biju G., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

It was such an awesome stay in the beautiful hotel.

Customer review rating 4.1/5

Hanna Couples - 01/11/2019 Confirmed reviews ALL

We had a great time and the staffs were very professional except one of the staffs I think his name was Ali from room service. What happened was, we were looking for couple of whiskey glasses, spoons and dental kit . The moment I informed him to get it he was quite and he didn’t talk to me for a while then he said he will bring . It seems he didn’t like the order. Anyway it took him almost 1hour to bring. In between I called but the phone was keeping up disconnected.Our food became very cold so we were forced to eat it by our hands. Then I tried calling room service again but the phone was disconnected again. I informed to a receptionist and she said how come we didn’t get it and she will send it soon but waiting for more time to nothing happened again. So we went directly to reception. We told to the receptionist how it’s difficult to get the things we asked and she said sorry for what happened. Anyway it was not her mistake but the person in room service should take responsibility. Customer service should be improved.

Dear Hanna M., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management
Customer review rating 4.1/5

Jojee Couples - 29/10/2019 Confirmed reviews ALL

It was amazing. The hotel location was so good. I hope they could maintain the maintenance and upgrade some facilities.the landline wiring is broken. Some items needed has to be requested so we need to call many times to request for the items. It was the day after my birthday and I tell the reception it's my birthday date in their tv but unfortunately the receptionist did not even wish me any way. I had fun it was great and for sure I'm coming back.

Dear Jojee Mae R., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Not bad

Customer review rating 4.1/5

Eo Families - 28/10/2019 Confirmed reviews ALL

Old Building looking shall be improved. Noticable Cracks on room wall entrance. Room Safe is not working. Call reception for removing Alcohol, they agreed but no one come. Receptionest gave 1 bed room, while reservation is two singlt bed. Upon complaint he shift to the correct paid room. No cleaning happens at day 26 until checking out at 2pm. Which gives carless indication. Improvement is required.

Dear Ehab O., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Satisfied

Customer review rating 4.1/5

Aman S. Couples - 28/10/2019 Confirmed reviews ALL

Best experience ever in my Hotel stays.

Dear Amanpreet S., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Great

Customer review rating 4.1/5

Anonymous Families - 26/10/2019 Confirmed reviews ALL

Very good customer service. Thanks.

Dear Mohammed F., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Good

Customer review rating 4.1/5

Anonymous Families - 26/10/2019 Confirmed reviews ALL

We faced food issues on Friday but Saturday breakfast verity was good. Our suggestion is to keep more veggies food for good health.

Dear Vagish H., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Engineer

Customer review rating 4.1/5

Mohamed A. Families - 24/10/2019 Confirmed reviews ALL

Overall it was a nice stay but i had a complain that i booked the hotel in a wrong date and when i changed it the hotel refused to refund me with neither the money nor the points i spend in the booking which i didnt expect at all from such hotel.

Dear Mohamed A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management
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