Mercure Grand Jebel Hafeet Al Ain Hotel 4 stars

Customer review rating 4.1/5 2,686 reviews
Mercure Grand Jebel Hafeet Al Ain Hotel
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Hotel extras

  • 3 Swimming pools with Water sliders

  • Free WIFI

  • Spa and fitness facilities

  • Family rooms

  • Private indoor car park

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Al Ain International Airport
  • Languages spoken at the hotel
  • Reception open 24 hours a dayPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf practice facilities
  • Other sports activities
Catering
  • Breakfast
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Grand Jebel Hafeet Al Ain Hotel

Jebel Hafeet
P O BOX 24476
24476
al ain
united arab emirates

Tel: +97137046888

Fax: (+971)3/7839000

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    ABU DHABI AIRPORT At 165km / 102.53 miles

  • By plane

    Al Ain International Airport At 20km / 12 miles - Shuttle free

  • By plane

    DUBAI AIRPORT At 130km / 80.79 miles

GPS :24.077793, 55.768983

Our accommodations

Accessible room

Deluxe Room with 1 double bed

  • Max. number of persons: 4
  • Area: From 29
  • Views: Golf view, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe
Accessible room

Deluxe Room with 2 single beds

  • Max. number of persons: 4
  • Area: From 29
  • Views: Golf view, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe
Accessible room

Superior Room with 1 double bed, Pool side

  • Max. number of persons: 4
  • Area: From 29
  • Views: City side, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe
Accessible room

Superior Room with 2 single beds Pool side

  • Max. number of persons: 4
  • Area: From 29
  • Views: City side, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe
Accessible room

Executive Suite with 1 queensize bed

  • Max. number of persons: 4
  • Area: From 59
  • Views: Golf view, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe
Accessible room

Deluxe Suite with 1 double bed

  • Max. number of persons: 4
  • Area: From 82
  • Views: Golf view, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe
Accessible room

Presidential Suite with 1 kingsize bed

  • Max. number of persons: 6
  • Area: From 166
  • Views: Golf view, Mountain view, Panorama view, Pool side, City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Our restaurants and bars

EDEN ROCK/ON TERRACE

Type of cuisine: Italian

Eden Rock is a modern Italian outdoor restaurant overlooking Al Ain City. Offering authentic Italian gastronomy, enjoy your favorite pasta or pizza along with the best natural views the emirate has to offer!

Lunch

09:00 - 13:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

13:00 - 19:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL KHYAMA

Type of cuisine: Cafe

Al Khayma will take you to a tour of the Arabian Peninsula with its wide-range of Arabic dishes that will surely satisfy your taste buds! This is the place to visit for good food and great view of Al Ain City in the night, and while enjoying Shisha. Open

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BELVEDERE

Type of cuisine: International

Le Belvedere is located in the hotel's lobby area with a French atmosphere serving a wide variety of cuisine. Whether it is with family or friends, this outlet got you covered from breakfast, lunch and dinner.

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ORIENT CAFE

Type of cuisine: Cafe

Orient Café is a cosy coffee shop situated beside the main restaurant ideal for casual meetings and socializing over light meals, snacks and desserts with varied selection of teas, coffee, and refreshing soft beverages. Open 24/7.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAWRENCES BAR

Photo non contractuelle / Strictly non binding

Lawrence's Bar is your go-to for a fun night out or a relaxed mood while listening to the best tracks and live music over your favourite choice of drinks. Don't miss its weekly specials! Open from 3pm till 2am.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 340

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Grand Jebel Hafeet Al Ain Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,686 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,446 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good Location, hotel have variety of games for all ages, breakfast buffet was good.

Customer review rating 4.1/5

Ratheesh K. N. Families - 24/02/2020 Confirmed reviews ALL

We really enjoyed the stay , the room was good with a nice view. Hotel had good pool and variety of games for all ages. The service was good and all staff were so pleasing and helpful .Negative was that the WC was not clean for my liking and the room phone was not working even after fixing by technician.

Dear Ratheesh K N., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Nice Hotel

Customer review rating 4.1/5

Deepak N. Families - 22/02/2020 Confirmed reviews ALL

Staff was nice. Good room service. Very clean. Cooperative staff. Thanks

Dear Deepak n., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Great location, Beautiful views

Customer review rating 4.1/5

Raheel A. Families - 19/02/2020 Confirmed reviews ALL

Location is the big plus point for this hotel. I enjoyed the weather and the views from the room. Staff was very courteous and accommodating. All the facilities were as advertised. Room was a little outdated but it was very clean.

Dear Raheel A. A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Poor Service

Customer review rating 4.1/5

Varun V. Families - 18/02/2020 Confirmed reviews ALL

This time during my stay I was really unhappy with the service quality. We asked for towels multiple times at the reception and still got it after 2 hours!, we asked for water which came after 30 min. Apart from this at the restaurant, the table cloths were smelling of rotten eggs which we had to get changed. Someone really needs to check this out to maintain the quality standards of the hotel.

Dear Varun V., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Awesome location.

Customer review rating 4.1/5

Tj J. Families - 18/02/2020 Confirmed reviews ALL

The guy on the reception area named Vicum was really good at his job. He made me feel comfortable the moment I checked in. We had a bit of an issue regarding a few small broken glass on the carpet of our room. So when I went tothe reception to let them know. Inrahim the manager was very apologetic about it and doing the best he can to make sure it will be clean immediately. Two thumbs up to both of them. The view on our room was AWESOME!!! Thats one of the reason why are we going back there again soon.

Dear Tee Jay J., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Good stay

Customer review rating 4.1/5

Girish.k Families - 18/02/2020 Confirmed reviews ALL

Stay was pleasant, staff was helpful and the breakfast was very nice.

Dear Girish K., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Room not to the mark

Customer review rating 4.1/5

Jayakrishnan Families - 18/02/2020 Confirmed reviews ALL

Good location. But Room and break it up to the mark. Room can still be improved.

Dear Jayakrishnan V., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Excellent ... Awesome Experience

Customer review rating 4.1/5

Abhishek K. Families - 17/02/2020 Confirmed reviews ALL

We simply loved the hotel , the views, the food , the facilities everything. We have been endlessly talking about the awesomeness level of the hotel to all our friends . Everything was just a Customer Delight. Thank You for Everything

Dear Abhishek K., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Fabulous location for leisure

Customer review rating 4.1/5

Mariana A. Solo - 17/02/2020 Confirmed reviews ALL

This was my second stay at Mercure Jebel Hafeet The venue is an advantage point in the mountains of AL AIN and a gem in itself: stylish, well presented and outfitted. Staff is very attentive and some are outstanding: Ibrahim, the star at Reception Sheldon, Mohammed, Sandeep the wonderful ever present staff Roy at the door with the big smile Kamille, a very efficient young lady in the outdoor cafe Merlo, the wonderful pool man, always in a good mood. Can be done better: attitude by one "cook" who said he had no garlic in the kitchen..... One manager in Restaurant who doesn't great nor welcome you. Otherwise: all wonderful, beautiful rooms with balconies and fabulous views. I will be back! Mariana A.

Dear Mariana A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management
Customer review rating 4.1/5

Anonymous Business - 16/02/2020 Confirmed reviews ALL

Nice

Dear Gina A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Good Location

Customer review rating 4.1/5

Jigar G. Families - 11/02/2020 Confirmed reviews ALL

Staying experience was good, just one suggestion house keeping staff needs to be more polite. I was staying with my wife and kid, I asked for towels next day as towels given on day of check in we used after swimming and were wet. But he told you will get only one towel.

Dear Jigar G., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

well located

Customer review rating 4.1/5

X Families - 10/02/2020 Confirmed reviews ALL

nice surroundings

Dear Per Valdermar D., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

The place is not acceptable, and not clean.

Customer review rating 4.1/5

N/a Business - 09/02/2020 Confirmed reviews ALL

This is the first and last time as well, due to the lack of distinctive service, as well as the lack of renewal of the place and the lack of cleanliness of the place.

Dear Fahed Yosef Rashed A., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

I could tell it used to be very grand

Customer review rating 4.1/5

Anonymous Couples - 09/02/2020 Confirmed reviews ALL

The hotel seems to have been very grand at some point. The common areas also still seem very grand. If they just update the bedrooms it would make all the difference

Dear Linh A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Great view!! Perfect location!! Good service !!

Customer review rating 4.1/5

Velkamia Families - 08/02/2020 Confirmed reviews ALL

We love to stay at a hotel with such a great view, with very friendly staff, good quality food and great facilities.

Dear Vannessa P., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Good Stay

Customer review rating 4.1/5

Anonymous Families - 08/02/2020 Confirmed reviews ALL

The rooms were fine and cosy. The facilities were also enjoyable for adults and children.

Dear Arun A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Good location

Customer review rating 4.1/5

Muhammad Z. Families - 05/02/2020 Confirmed reviews ALL

Staff was friendly. Room was very good. Ambiance was nice. I had planned for a 1 night stay but I enjoyed the experience so much that I stayed or one more night. I would like to come again. The hotel was mostly empty but the rate i got was a bit high. Secondly it was very difficult to get a reservation from hotel website and I had to use a third party for booking.

Dear Mr, Muhammad Z. J., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Location is amazing

Customer review rating 4.1/5

Anonymous Families - 04/02/2020 Confirmed reviews ALL

Excellent service

Dear Mrs, Mobina Babar L., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Good

Customer review rating 4.1/5

Jiakun Families - 03/02/2020 Confirmed reviews ALL

Good

Dear Kun J., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Good Stay

Customer review rating 4.1/5

K. G. Families - 03/02/2020 Confirmed reviews ALL

A nice and calm place to stay, friendly staff, indoor and outdoor activities

Dear Gajarajan K., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management
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