Mercure Grand Jebel Hafeet Al Ain Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 369 reviews

Hotel extras

  • Swimming Pool with Water Slide

  • Free WIFI

  • Spa and fitness facilities

  • Family rooms

  • Private indoor car park

ALLSAFE approved hotel

Our accommodation(s)

Hotel location

Mercure Grand Jebel Hafeet Al Ain Hotel

Jebel Hafeet, P O BOX 24476, P.O.Box 24476
24476 AL AIN
United Arab Emirates

GPS:24.077793, 55.768983

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  369 reviews

TripAdvisor Rating  4.0/5  1,561 reviews

Beautiful hotel and location “breathtaking “❤️

TripAdvisor rating 4.0/5

734neelamt TripAdvisor review

To be very honest I was very disappointed with the service at the very beginning. I called 15 times day before my check- in but there was not a single response. Coming all the way to the hotel I was very welcome with Mr Rai and Mohamed at the reception assisted for the check in and was so kind and humble which took away all my frustration. He is indeed a person who I really felt the Forbes standard and quality. Reaching to the room, it was very old but well maintain. It was very nice and peaceful very nice view and Daniel at the pool was very humble. He did offered the service, hence again it took 10 min, to get someone to take my order. Daniel assist us with our order. He was indeed a great staff. We went to Al Khayma the location is breathtaking and was so nice. We had the shisha, I don’t remember the guy name but the shisha guy and all the staff over there was amazing. At that moment I felt this is the perfect service. The welcome , the smile, the service, the anticipation was there. It was a must to see and to visit. In the morning during the breakfast , I was very disappointed with not having lot of veggies option. They don’t have fresh juice as well. The chef does not look really concerned about the satisfaction of the guest. Well was not expecting this from the chef. Most of the food was dried and sandrine came and bring fresh orange juice which make my husband nice. Honestly the attitude of the chef was not welcoming at all. But indeed I must say that the hotel has so many gem. The location , the view and the staff which could contribute to make everything perfect. The myamar lady was very accommodating but I do not remember her name abi, was very humble. I need to say that Mohammed, Mr Rai, Abhi , Sandrine at the breakfast, Daniel and the staff at the al Khayma was amazing. I fell the service but I feel that this place can do better. Breakfast was removed at 10:28 even before the time of closing.The buffet was not presentable, food quality was very low, less optionsThe chef was not willing to accommodate guest request. Indeed I will still recommend the hotel but not the breakfast.

Amazing vibes

Customer review rating 4.5/5

Beatriz R. Families - Confirmed reviews ALL

I feel like at home, staff super friendly, amazing pool bar, rooms very spacious. The only thing small maintenance touches would be required in the bathrooms But everything is great every time we go. Thank you very much to all the team in the Reception, lobby, security, pool bar, lifeguard and Sales Manager Mr Sami. I am sorry afer 4 years coming to your place I only remember Mohammed Reception and Mr. Sami, but all the staff is amazing. Next time I will write the names. Thank you so much

good stay

Customer review rating 4.0/5

Nora Families - Confirmed reviews ALL

everything was amazing, but it wished to have better view from my room :)


Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

👌Nice stay. Good staff

The location is superb and staffs are so nice

Customer review rating 4.0/5

Johnson G. Families - Confirmed reviews ALL

House keeping team have to improve, there was no towel and soap and acessories, we call and orderd after 30 minutes they delivered only towel . the pool was good

Dear Johnson G., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

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Other web-users rate our hotel

  • 489 reviews 9.1/10 Location
  • 880 reviews 6.9/10 Room
  • 654 reviews 7.3/10 Service
  • 30 reviews 2.8/10 WiFi
  • 318 reviews 4.8/10 Food
  • 299 reviews 6.1/10 Pool
  • 286 reviews 4.5/10 Vibe
  • 234 reviews 5.4/10 Comfort

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