Mercure Grand Jebel Hafeet Al Ain Hotel 4 stars

To be very honest I was very disappointed with the service at the very beginning. I called 15 times day before my check- in but there was not a single response. Coming all the way to the hotel I was very welcome with Mr Rai and Mohamed at the reception assisted for the check in and was so kind and humble which took away all my frustration. He is indeed a person who I really felt the Forbes standard and quality. Reaching to the room, it was very old but well maintain. It was very nice and peaceful very nice view and Daniel at the pool was very humble. He did offered the service, hence again it took 10 min, to get someone to take my order. Daniel assist us with our order. He was indeed a great staff. We went to Al Khayma the location is breathtaking and was so nice. We had the shisha, I don’t remember the guy name but the shisha guy and all the staff over there was amazing. At that moment I felt this is the perfect service. The welcome , the smile, the service, the anticipation was there. It was a must to see and to visit. In the morning during the breakfast , I was very disappointed with not having lot of veggies option. They don’t have fresh juice as well. The chef does not look really concerned about the satisfaction of the guest. Well was not expecting this from the chef. Most of the food was dried and sandrine came and bring fresh orange juice which make my husband nice. Honestly the attitude of the chef was not welcoming at all. But indeed I must say that the hotel has so many gem. The location , the view and the staff which could contribute to make everything perfect. The myamar lady was very accommodating but I do not remember her name abi, was very humble. I need to say that Mohammed, Mr Rai, Abhi , Sandrine at the breakfast, Daniel and the staff at the al Khayma was amazing. I fell the service but I feel that this place can do better. Breakfast was removed at 10:28 even before the time of closing.The buffet was not presentable, food quality was very low, less optionsThe chef was not willing to accommodate guest request. Indeed I will still recommend the hotel but not the breakfast.

I feel like at home, staff super friendly, amazing pool bar, rooms very spacious. The only thing small maintenance touches would be required in the bathrooms But everything is great every time we go. Thank you very much to all the team in the Reception, lobby, security, pool bar, lifeguard and Sales Manager Mr Sami. I am sorry afer 4 years coming to your place I only remember Mohammed Reception and Mr. Sami, but all the staff is amazing. Next time I will write the names. Thank you so much

everything was amazing, but it wished to have better view from my room :)

👌Nice stay. Good staff

House keeping team have to improve, there was no towel and soap and acessories, we call and orderd after 30 minutes they delivered only towel . the pool was good