Mercure Grand Jebel Hafeet Al Ain Hotel 4 stars

TripAdvisor rating 4.0/5 1,432 reviews
Mercure Grand Jebel Hafeet Al Ain Hotel
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+ 25 Services
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Room 1

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Children's age

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Hotel extras

  • 3 Swimming pools with Water sliders

  • Free WIFI

  • Spa and fitness facilities

  • Family rooms

  • Private indoor car park

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Al Ain International Airport
  • Languages spoken at the hotel
  • Reception open 24 hours a dayPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf practice facilities
  • Other sports activities
Catering
  • Breakfast
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Grand Jebel Hafeet Al Ain Hotel

Jebel Hafeet
P O BOX 24476
24476
al ain
united arab emirates

Tel: +97137046888

Fax: (+971)3/7839000

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    ABU DHABI AIRPORT At 165km / 102.53 miles

  • By plane

    Al Ain International Airport At 20km / 12 miles - Shuttle free

  • By plane

    DUBAI AIRPORT At 130km / 80.79 miles

GPS :24.077793, 55.768983

Our accommodations

Deluxe Room with 1 double bed

  • Max. number of persons: 4
  • Area: From 29
  • Views: Golf view, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Deluxe Room with 2 single beds

  • Max. number of persons: 4
  • Area: From 29
  • Views: Golf view, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Room with 1 double bed, Pool side

  • Max. number of persons: 4
  • Area: From 29
  • Views: City side, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Room with 2 single beds Pool side

  • Max. number of persons: 4
  • Area: From 29
  • Views: City side, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Executive Suite with 1 queensize bed

  • Max. number of persons: 4
  • Area: From 59
  • Views: Golf view, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Deluxe Suite with 1 double bed

  • Max. number of persons: 4
  • Area: From 82
  • Views: Golf view, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Presidential Suite with 1 kingsize bed

  • Max. number of persons: 6
  • Area: From 166
  • Views: Golf view, Mountain view, Panorama view, Pool side, City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Our restaurants and bars

EDEN ROCK/ON TERRACE

Type of cuisine: Other cooking style

Eden Rock is a modern Italian outdoor restaurant overlooking Al Ain City. Offering authentic Italian gastronomy, enjoy your favourite pasta or pizza along with the best natural views the emirate has to offer! Open from 9am to 6pm on weekdays and 9am to 9p

Lunch

09:00 - 13:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

13:00 - 19:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL KHYAMA

Type of cuisine: Cafe

Al Khayma will take you to a tour of the Arabian Peninsula with its wide-range of Arabic dishes that will surely satisfy your taste buds! This is the place to visit for good food and great view of Al Ain City in the night, and while enjoying Shisha. Open

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BELVEDERE

Type of cuisine: International

Le Belvedere is located in the hotel's lobby area with a French atmosphere serving a wide variety of cuisine. Whether it is with family or friends, this outlet got you covered from breakfast, lunch and dinner.

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ORIENT CAFE

Type of cuisine: Cafe

Orient Café is a cosy coffee shop situated beside the main restaurant ideal for casual meetings and socializing over light meals, snacks and desserts with varied selection of teas, coffee, and refreshing soft beverages. Open 24/7.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAWRENCES BAR

Photo non contractuelle / Strictly non binding

Lawrence's Bar is your go-to for a fun night out or a relaxed mood while listening to the best tracks and live music over your favourite choice of drinks. Don't miss its weekly specials! Open from 3pm till 2am.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 340

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Grand Jebel Hafeet Al Ain Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,635 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,432 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Different Experience.

Customer review rating 4.1/5

Mohammed A. Families - 20/01/2020 Confirmed reviews ALL

Hospitality was awesome. staff was so polite. good ambiance.. pool was not adjusted with temperature..other than than all amenities we enjoyed lot.. Thank you.

Dear Mohammed A., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Amazing staycation

Customer review rating 4.1/5

Ankit Families - 18/01/2020 Confirmed reviews ALL

This destination makes you feel that you are in different country and location all together. Food, services and property is worth a lot more than what i paid.

Dear Ankit T., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Staff needs training to be honest with the guests !!!

Customer review rating 4.1/5

Jamsheer Families - 13/01/2020 Confirmed reviews ALL

I am disappointed choosing your property to celebrate our anniversary , the booking was made through your Website and there was a request if you could arrange a Complementary cake for our anniversary.. I haven't received a confirmation on this request till the time we actually checked in. i have asked the guy who did the check in for us, he said the cake has been arranged already . we went to room, it was not there.. i called your Quality number for requesting a prayer mat and i have asked about the cake too, the lady who picked up the call said they will send it soon. we waited for more than an hour, i spoke to your reception again, they said they will check the status of this and call me back. NO ONE EVER CALLED me AFTER THAT. Bottom Line: I have requested for a prayer Mat--- you did not provide it I have asked for a cake for anniversary--- you did not provide it the guy who checked in told me THE CAKE HAS BEEN ARRANGED ALREADY--- THIS WAS A LIE I HAVE NO PROBLEM EVEN IF YOU HAVE'NT ARRANGED THE CAKE -- BUT TRAIN YOUR GUYS TO BE HONEST AND SAY THAT WE ARE UNABLE TO FULFILL THIS REQUEST. WE WERE ALREADY PUZZLED DUE TO THE BAD WEATHER DURING THAT TIME. AND, ON TOP OF THIS YOUR STAFFS HAVE RUINED IT FURTHER.. I WAS EXTREMELY DISSATISFIED

Dear Jamsheer Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Nice experience

Customer review rating 4.1/5

Dinesh P. Families - 10/01/2020 Confirmed reviews ALL

Nice location, good staff, overall good breakfast,

Dear Mr.Dinesh P., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management
Customer review rating 4.1/5

Donna Couples - 08/01/2020 Confirmed reviews ALL

The location is like heaven.

Dear Mrs.Donna Grace S., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management
Customer review rating 4.1/5

Anoop K. Families - 08/01/2020 Confirmed reviews ALL

Amazing experience and a new year

Dear Anoop K., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Overall good visit. Location is suberb

Customer review rating 4.1/5

Pk Couples - 07/01/2020 Confirmed reviews ALL

Overall good visit. Location is suberb. Lots of amenities. The pool is awesome.

Dear Mr. Parvez K., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Superb View

Customer review rating 4.1/5

Bijish Families - 07/01/2020 Confirmed reviews ALL

We had a pleasant stay. My family really enjoyed the stay. The breakfast was good. Good view from the balcony.

Dear Mr Bijish M., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

An unassuming delight

Customer review rating 4.1/5

R. G. Families - 06/01/2020 Confirmed reviews ALL

A great 2 night stay with my visting parents who enjoyed the experience of holidaying in the mountains. Lovely, spacious rooms. The bathtub is quite narrow but the shower was good.

Dear Rovashnee G., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

A 2 star experience apparently described by the hotel as a 4.

Customer review rating 4.1/5

Kevin N. Families - 05/01/2020 Confirmed reviews ALL

The checkin was good with warmth and friendliness. However, what was being promised and what was being delivered was about average. The rooms were small even for a couple and there was no option given or preference given to choose a different view.

Dear Mr.Kevin N., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Fabulous location

Customer review rating 4.1/5

Yushreen Families - 04/01/2020 Confirmed reviews ALL

The location is fantastic and the view from the balcony is breathtaking

Customer review rating 4.1/5

Kanchan Friends - 04/01/2020 Confirmed reviews ALL

ITS WAS Awesome experience!! But in party drink were lessssssss & not server on time.....

Dear Kanchan Ambaji P., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Excellent Location, Goof Facilities But Guest Management needs to Improve

Customer review rating 4.1/5

Bhushan G. Couples - 04/01/2020 Confirmed reviews ALL

It was a good experience.

Dear Bhushan G. Bhagyashree G., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Pleasant & relaxing

Customer review rating 4.1/5

Tejpratap S. Families - 04/01/2020 Confirmed reviews ALL

We were there for the weekend and overall it was satisfying , the property and the facilities are nice but the reception and the service staff needs more diligence on service. They need to be more attentive and keep their eyes on details

Dear Tejpratap s., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Okay

Customer review rating 4.1/5

Taha Couples - 04/01/2020 Confirmed reviews ALL

Room service staffs are slow as hell. Least food varieties in restaurants

Good place

Customer review rating 4.1/5

Medhat B. Couples - 03/01/2020 Confirmed reviews ALL

Good place

Dear Medhat b., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Fabulous views from mountain top

Customer review rating 4.1/5

Colleen Couples - 02/01/2020 Confirmed reviews ALL

Staff were very friendly, professional & always ready to go the extra mile to offer exceptional service

Dear Colleen M., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Beyond excellence

Customer review rating 4.1/5

M P. Families - 02/01/2020 Confirmed reviews ALL

Very swift check in. Courteous staff Clean rooms Good leisure services Very good breakfast

Dear Mohmedasif P., We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Very poor experience.

Customer review rating 4.1/5

Natalie Families - 01/01/2020 Confirmed reviews ALL

Service was appalling Beds. Pillows were dreadful. We had the worst nights sleep. Breakfast was appalling. I didnt even eat and paid Dh90! Would I recommend the hotel. No.

Dear Mrs. Natalie F., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Excellent

Customer review rating 4.1/5

Vimal R. Families - 01/01/2020 Confirmed reviews ALL

It was a pleasant experience. The reception staff were so good. It was very fast. Only unpleasant experience we had was with a staff in the restaurant. I think she was a filipina, we felt we were ignored, even we asked few things to her she was not ok and she was responding well with arabic guest. We felt a little racist feeling

Dear Vimal Thambu r. Rathinam, We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management
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