Mercure Grand Jebel Hafeet Al Ain Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 330 reviews

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Description

Hotel extras

  • Swimming Pool with Water Slide

  • Free WIFI

  • Spa and fitness facilities

  • Family rooms

  • Private indoor car park

Our accommodation(s)

Hotel location

Mercure Grand Jebel Hafeet Al Ain Hotel

Jebel Hafeet, P O BOX 24476, P.O.Box 24476
24476 AL AIN
United Arab Emirates

GPS:24.077793, 55.768983

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  330 reviews

TripAdvisor Rating  4.0/5  1,574 reviews

Good stay

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

The stay was good, room was clean but the hotel needs a good revamp you can feel the 80’s vibes. We were there on a weekend and the hotel was busy but the restaurants were empty there was no ambiance… outside was more alive but had to wait 45 mins for food. The picture on the website are not what you see when you arrive, no greenery on the walls, carpets are oldish. The pool area was great. Overall a good stay but this hotel could do so much better

Good location, nice view and beautiful pool.

Customer review rating 2.5/5

A. Families - Confirmed reviews ALL

Rooms are spacious, but lack a 4 star touch. One of the rooms had smell of cigarette. Bathrooms bains had permeant stains due to the age of the hotel. Service by staff was good and the games available at the property was fun. Would appreciate if they were not so strict about the check out timings

Dear Athul A., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Nice hotel in the middle of Jebel Hafeet

Customer review rating 3.5/5

Jaco J. Business - Confirmed reviews ALL

Nice three stars hotel with an amazing view and a nice green area. The hotel rooms are a bit outdated but spacious. Some of the facilities could be renovated - golf park is old and not all bikes work properly, but I liked the badminton/squash area and the aqua park.

Service is very bad

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Over all the stay was good,good location and good facilities, but the room services are not up to the mark, i waited so muchh time to get some water bottles

Dear Sajeesh S., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Filthy Place

Customer review rating 0.5/5

M R. Families - Confirmed reviews ALL

There are millions things wrong with this property. Let’s start rooms, they were probably built a decade ago and our room was filthy and disgusting 🤮 Called housekeeping and they basically said this the best we can do. Asked for a extra towel and housekeeping gave 10 excuses not to give a towel. Attitude of the staff was horrible. You can tell none of them cared about providing services. I can go on and on. The only thing going for this property is that view is spectacular and swimming area is good of you have kids. Stay away if you can but if you must stay have patience because it will be tested. It does look or feel like an Accor property.

Dear Shahid M., Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

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Other web-users rate our hotel

  • 514 reviews 8.9/10 Location
  • 875 reviews 6.3/10 Room
  • 694 reviews 6.1/10 Service
  • 14 reviews 6.6/10 WiFi
  • 336 reviews 4.4/10 Food
  • 288 reviews 6.3/10 Pool
  • 276 reviews 4.5/10 Vibe
  • 243 reviews 5.1/10 Comfort

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