ibis Мадрид Хетафе 2 звезды

Stayed here twice in November and December. Good check-in, standard Ibis rooms, everything clean and in working order. Good overall housekeeping, nice breakfast with good selection and regularly topped up by efficient staff. Have stayed in Getafe a number of times, so know our way around, it's an easy walk into the centre where you will find a good selection of cafes, restaurants. Will happily stay at the ibis on our next visit

It is a nice and quite ( in a good way) hotel. The food is great especially the pizza. The breakfast choice is tasty and vary. We chose the family room and it is quite roomy. The bed is comfy. The housekeeping is very helpful and friendly as well as the staff downstairs. The restaurant Downstairs is nice with industrial interior design

We booked 2 weeks as my son are training with a local football club and this is a reasonable choice. The hotel is fine and the room is decent. However, no fridge, no water, no coffee maker; and that’s why sometimes we have to go to the lobby’s Grape Bar; for food and for football TV!! The price is reasonable and the food are fine. It is a nice place for grabbing a drink or snack watching UCL or La Liga game on a 65” tv.

As an Accor gold member for several years, I have a clear understanding about what to expect in the different types of hotels. I have stayed also more than 10 times in this hotel but this time it was really poor service. When I made my reservation I asked for a late check out. The day of the check out first time someone from cleaning came to the room and I explained her the situation and it was okay. 20-30 minutes later, some was knocking loud and in a way to intimidate. While I said in clear spanish wait that person opened the door while I was underwear. This person stepped in instead of closing the door and wait outside to let me open the door. This person was yelling at me in my room. I didn´t let it escalate. I explained the situation again and the person left. This is the service I got as an Accor GOLD member in Ibis Getafe. Afterwards, the reception came with a lame excuses that they couldn't see my request for the late check out. So that is a excuse to enter the room of people in underwear and yell at them? There is no justification for this poor service, is there?

You can fogert your car to visit Madrid because it's near the train station and subway. The room is soft and clean.You can have breackfast, lunch and dinner. In the same street there are two supermarkets