诺富特米兰马尔彭萨机场酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 581 评论

保证最优惠房价
诺富特米兰马尔彭萨机场酒店 - Image 1
诺富特米兰马尔彭萨机场酒店 - Image 2
诺富特米兰马尔彭萨机场酒店 - Image 3
诺富特米兰马尔彭萨机场酒店 - Image 4
Via Al Campo, 99, Cardano Al Campo, CIN IT012032A1IUB9BVXQ, 21010 卡尔达诺阿尔坎波, 意大利

描述

酒店其他优惠

  • 酒店距米兰马尔彭萨机场仅 10 分钟车程；停车和搭机服务以及穿梭巴士服务

  • 披萨餐厅对所有客人开放

  • 欢迎家庭入住，可携带宠物

  • 驱车 10 分钟即可驶入 Lakes 高速公路

  • 会议中心适合举办会议和公司活动

我们的客房

酒店位置

诺富特米兰马尔彭萨机场酒店

Via Al Campo, 99, Cardano Al Campo, CIN IT012032A1IUB9BVXQ
21010 卡尔达诺阿尔坎波
意大利

GPS:45.642433, 8.759561

电话
传真 +39 0331 730595

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

GOURMET RESTAURANT

简单、可口、健康、营养均衡的美食。餐厅全天候开放，满足您的口腹之欲。您可以在餐厅、酒吧、带游泳池的露台上或客房中享受自由时光

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  581 评论

TripAdvisor 评级  3.5/5  1,652 评论

NOVOTEL MILAN MALPENSA

Tripadvisor 评级 5.0/5

patT2132LN 商务住宿 - 经 TripAdvisor 认证的评论

Hotel is not so new but the staff is very good and helpful. Front desk help every time you have a problem and also solve the problem. The restaurant staff is very nice and professional. Is an airport hotel but you can have a good relax. The room is not new but are confortable and very clean.

Dear Guest, Thank you for your kind feedback. We are pleased to hear that you enjoyed your stay at Novotel Milan Malpensa and that our staff was able to make a positive impact on your experience. It's great to know that our front desk team was helpful in addressing any issues, and that you appreciated the service provided by our restaurant staff. We are also glad that you found the room comfortable and clean, even though the hotel may not be brand new. Your satisfaction is our priority, and we hope to welcome you back for another relaxing stay in the future. Best regards, Sara Guest Relations Agent

Poor Management

Tripadvisor 评级 3.0/5

lbrahimovic 家庭住宿 - 经 TripAdvisor 认证的评论

We arrived at Malpensa Airport T1 at 0110. The hotel staff told us to wait at the Exit 10 for a Shuttle Taxi. The driver asked for €35 because he said we are more than 4 individuals otherwise €25. But we were told by the hotel staff the night charges for shuttle service are €25 per room. We Checked in at the hotel around at 0200 AM. The Aircon was not working when we contacted the reception, we were told that no engineer are onsite to fix right now. And we thought we will get a decent room with no issues. The hotel location is not good because it is too far from the Airport & the hotel doesn’t provide a free shuttle service. We went to the Hotel’s Restaurant in the morning for our breakfast. The food options were okay but not good. We woke up late and we have just an hour to eat. We checked out at 1200, and took Uber Taxi back to the Airport to buy train tickets at train station.

Thank you for your detailed feedback. We sincerely apologize for the issues you encountered during your stay. We are sorry for the confusion regarding the shuttle service charges and the inconvenience caused by the non-working air conditioning. We also regret that the hotel location and breakfast did not meet your expectations. Your comments about the shuttle service and air conditioning have been noted, and we will address these issues to improve our services. We appreciate your understanding and patience and hope to have the opportunity to provide you with a better experience in the future. Thank you for bringing these matters to our attention.

STOP, look elsewhere

Tripadvisor 评级 1.0/5

john w 经 TripAdvisor 认证的评论

inconvenient, inconsiderate, there are plenty of other options available for you in the area and at price range. dont waste your time here. they are also very hard to get a hold of. we wish we booked with another hotel and wont make the same mistake again.

Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet expectations. We apologize for any inconveniences you encountered, and we understand your frustration. Our goal is always to provide attentive and high-quality service, and we will take your comments into account to make improvements. We regret that you had difficulty reaching our team, and we will work on enhancing communication for future guests. We hope to have the opportunity to welcome you again and show our commitment to improving the guest experience. Kind regards, Sara Guest Relations Agent

Terrible place to stay in Milan

Tripadvisor 评级 1.0/5

rossman1959 Friends getaway - 经 TripAdvisor 认证的评论

The male front desk staffs are very rude, inconsiderate and refused to render assistance to the guests needs and issues. Please be very careful of this place. This is where I lost my passport in the lobby. The place is not safe. The worst place I have ever been. Will not recommend this place to anybody.

Dear Guest, Thank you for sharing your feedback. We deeply regret to hear about your negative experience during your stay, especially regarding the interaction with our front desk team and the unfortunate loss of your passport. This is certainly not the level of service we strive to provide, and we sincerely apologize for any inconvenience caused. We take safety and guest satisfaction very seriously. Please know that we are investigating the matter internally to ensure that such incidents do not occur in the future. Your comments will be shared with the relevant departments to improve both service and security. If you haven’t already, we encourage you to reach out to us directly so we can assist in resolving any outstanding issues related to your stay. Once again, we apologize for your experience, and we appreciate your feedback as it helps us improve. Kind regards, Sara Guest Relations Team

Shady organization

Tripadvisor 评级 1.0/5

joel y 经 TripAdvisor 认证的评论

Traveling from US. Our Italian isn't the best, this place took full advantage. They double charged me for meals saying the machine didnt work and then double charged us for the room saying that the first time was "just to hold it." These people are scam artists and the rooms are nothing worth mentioning.

Hello, We regret to read your comments, which are both offensive and misleading. We kindly ask that you consider removing this review to clarify certain misunderstandings. Firstly, regarding the vending machines: they are managed by an external company. An €8 deposit is taken initially, but this amount is refunded based on the items purchased. For example, if you buy a €2 soda, the remaining €5 is promptly returned to your credit card within minutes. Secondly, for the room charge, only a pre-authorization was made. Pre-authorization is a standard practice in hotels worldwide, used to verify the validity of credit cards provided during booking. This process is merely a temporary hold, not an actual charge, and doesn’t impact your bank balance since it isn’t posted. The hold is released by your bank or card provider. At check-in, you can choose to complete payment with the same card or use another method. If you use a different payment method, we promptly cancel the pre-authorization. Thank you for your understanding. Best regards Sara Guest relations agent

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其他网络用户评价我们的酒店

  • 740 评论 8.3/10 位置
  • 944 评论 5.6/10 房间
  • 768 评论 7.3/10 服务
  • 24 评论 6/10 上网
  • 484 评论 5.3/10 舒适度
  • 437 评论 5.9/10 清洁度
  • 350 评论 6.6/10 早餐
  • 339 评论 6.2/10 食物

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