Dear guest, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our hotel to be family-friendly and enjoyed our breakfast offerings as well as our delicious pizza. It is also wonderful to know that your children had a great time at the pool. We sincerely appreciate your comments and look forward to welcoming you back in the future. Sara - Guest Relations Agent

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay with us. First of all, we would like to sincerely apologize that your experience did not meet your expectations. We are truly sorry to read that several aspects of your stay, particularly regarding the condition of the sofa bed, the cleanliness of the bathroom, and the overall impression of the hotel, did not provide the level of comfort and quality you expected from a Novotel property. We fully understand your comments regarding the sofa bed. Even when intended for children, every sleeping solution provided in our rooms should be maintained in proper condition and offer a comfortable experience. Your feedback has been shared with our teams for further attention. We are also concerned by your remarks regarding cleanliness and would like to apologize for the issues you encountered. This is not the standard we aim to provide, and your comments have been forwarded to our Housekeeping team so that the necessary checks and improvements can be reinforced. Regarding the air conditioning, we regret the discomfort caused during your stay. Our team is always available to assist guests should any issue arise, and we are sorry that the room comfort did not fully meet your expectations. We are, however, pleased to know that you appreciated our pool area and the friendliness of our team. Your positive comments regarding our colleagues are greatly appreciated and will be shared with them. Thank you again for your honest feedback. Your comments are valuable as they help us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with the experience you should expect from Novotel. Kind regards, Sara guest relations manager

Dear Guest, Thank you for sharing your feedback. We are sorry to learn that your stay did not fully meet your expectations. We regret that you found the hotel to be in need of renovation and that our breakfast did not match what you expected from the photos. Please be assured that your comments have been shared with the relevant teams, as guest feedback is essential in helping us improve both our facilities and services. We hope to have the opportunity to welcome you again and provide you with a much more satisfying experience. Kind regards, Sara Guest Relations Manager

Dear guest, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found your room clean, the bed comfortable, and our staff friendly. It is also wonderful to know that you enjoyed the restaurant offerings, although we appreciate your suggestion regarding the breakfast sweetness. We aim to provide a delightful experience for all our guests and your insights are invaluable. Looking forward to welcome you again soon for another stay I send you my best regards. Sara - Guest Relations Agent

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. We are truly sorry to hear about the issue you experienced with ants in your room. Please accept our sincere apologies for the inconvenience and discomfort this caused. This is certainly not the standard of cleanliness and comfort we aim to provide. We have taken note of your comments regarding the condition of the bathroom, particularly the gaps between floor tiles, and we have immediately shared your feedback with our Maintenance and Housekeeping teams for a thorough inspection and corrective action. We also regret that you felt a compensation should have been offered during your stay. We fully understand your disappointment and we appreciate you bringing this to our attention, as it helps us improve both our service response and guest recovery process. Thank you as well for highlighting our convenient location and other positive aspects of your stay. We hope you will consider giving us another opportunity in the future to provide you with a much improved experience. Kind regards, Sara Guest Relations Manager

Dear Guest, Thank you very much for your fantastic review and for awarding us a perfect score of 100/100. I am truly delighted to read that you had such a pleasant stay with us and that you appreciated the friendliness of our reception team, the comfort of our beds and pillows, as well as the cleanliness and spaciousness of our rooms. We have recently renewed our mattresses and pillows, so it is especially rewarding to know that this contributed to your comfort. It is also wonderful to hear that, despite your late arrival, you were still able to enjoy our restaurant and that both the pizza and the service met your expectations. Your kind words will certainly be shared with the entire team. We are very pleased that you chose our hotel as a quiet and आराम stopover away from the hustle and bustle of Milan, and even more grateful for your recommendation. We truly hope to welcome you back again in the near future. Warm regards, Sara Guest Relations Manager

dear guest, Thank you very much for taking the time to share such a detailed and positive review of your stay at Novotel Malpensa. We are truly delighted to read that you appreciated our location, the comfort of our Superior rooms, the breakfast selection, and the efficiency of our shuttle service. It is especially rewarding to know that your business trip was smooth from the booking process to check-out, and that our team contributed to making you feel comfortable and well taken care of. Thank you as well for your kind words about my assistance — it was a pleasure to help you, and I am glad I could contribute, even in a small way, to your satisfaction. Your excellent scores and your recommendation mean a great deal to us and are a real motivation for the entire team to continue delivering high standards of service. We also appreciate your positive feedback regarding our sustainability efforts, which remain an important commitment for us. We sincerely hope to welcome you back again soon at Novotel Malpensa. Kind regards, Sara Guest Relations Manager

Dear guest, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the condition of your room and the discomfort caused by the sofa bed. Cleanliness and guest comfort are of utmost importance to us, and we appreciate your comments, which will be shared with our housekeeping team. We are pleased to hear that you experienced a warm welcome upon arrival. Best regards, Sara - Guest Relations Agent

Dear guest, Thank you for taking the time to share your feedback. I am very sorry to hear that your stay did not meet your expectations and that you experienced multiple issues with cleanliness and room facilities. Please allow me to apologize sincerely for the inconvenience caused by the broken bathroom sink and the condition of the parking garage. This is certainly not the standard we aim to provide, and I completely understand your frustration, especially given your previous positive experience at Novotel Bern. I also want to mention that, had we been informed during your stay, our team would have done everything possible to address these issues immediately, such as providing a functioning sink, offering an alternative room, or assisting with the parking situation. Your comfort and satisfaction are our top priorities, and we regret that we were not given the chance to resolve this for you at the time. Please rest assured that your comments have been shared with our Management and Maintenance teams to prevent similar situations in the future. We truly hope to have the opportunity to welcome you again and provide the high-quality experience that you expect from Novotel. Kind regards, Sara Guest Relations Manager

Cher Client, Nous vous remercions sincèrement pour votre retour positif. Nous sommes ravis d’apprendre que vous avez apprécié le confort de votre chambre ainsi que la qualité de notre petit-déjeuner. Nous vous prions de nous excuser pour l'information incorrecte concernant les horaires du petit-déjeuner dans la brochure en chambre. Il s’agit d’un oubli de mise à jour, et nous vous remercions de l’avoir signalé — nous allons y remédier immédiatement. Au plaisir de vous accueillir de nouveau très bientôt ! Bien cordialement, Sara Guest relations manager

Dear Guest, Thank you very much for sharing your experience with us. We're pleased to hear that overall you enjoyed your stay and would choose to return. While we regret the initial issues with the TV and air conditioning, we’re glad that Francesco was able to assist you quickly and left such a positive impression. Your kind words about his helpfulness and friendliness have been shared with him and the team—recognition like this is always very motivating. We also appreciate your feedback regarding breakfast. We take your comments about the scrambled eggs and juice seriously and will use them as an opportunity to improve the quality of our offerings. Thank you again for your trust and loyalty as a Gold member of ALL. We look forward to welcoming you and your family back in the future for an even better stay. Warm regards, Sara Guest Relations Manage

Dear guest, Thank you very much for taking the time to share your feedback with us following your recent stay. We are delighted to hear that you found our hotel to be very beautiful and peaceful, and we’re especially pleased that your overall experience was such a positive one. Your high scores across many aspects of your stay – from booking through the ALL Accor app, to check-in, cleanliness, WiFi, and sustainable development efforts – are truly appreciated. It’s always rewarding for our team to know that our dedication to guest satisfaction is noticed and valued. We are also grateful for your loyalty as a Silver member of ALL – Accor Live Limitless. It's wonderful to hear that you would recommend our loyalty programme to others. Please know that your kind words have been shared with our team, and they will be encouraged by your recognition of their efforts. Should your travels bring you back to the area, we would be thrilled to welcome you and your family again for another relaxing stay. Warm regards, Sara Guest Relations Manager

dear guest, Thank you sincerely for taking the time to share your recent experience with us. We are very pleased to know that you enjoyed a quick and friendly service during your stay. Your high ratings, especially for cleanliness, check-in and check-out, WiFi, and our team’s hospitality, are greatly appreciated. A special thank you for recognizing the team member at reception during your check-out around noon — your kind words will be shared personally with them. We’re also grateful for your loyalty as a Gold member of ALL – Accor Live Limitless since 2011. It’s always a pleasure to welcome our long-standing members, and we’re glad you would highly recommend both the hotel and our loyalty program to others. Thank you as well for your helpful suggestion regarding breakfast hours on Sundays. We will certainly take it into consideration to better meet the needs of our guests in the future. We hope to welcome you and your family again soon for another enjoyable and seamless stay. Warm regards, Sara Guest Relations Manager

Dear guest, Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you had a good stay and that most aspects of your experience—including breakfast, our team, cleanliness, check-in/out, and WiFi—met your expectations. We also appreciate your positive comments about our staff and your recommendation of the Accor loyalty program. Your feedback regarding value for money is noted, and we will continue striving to offer the best experience possible. We look forward to welcoming you and your family back on your next trip. Best regards, Sara Guest relations manager

dear guest, Thank you for your feedback! We\'re glad to hear that the room was comfortable for your stay before the flight and that you enjoyed the pizza at the restaurant—it’s definitely a guest favorite! We’d like to let you know that all of our rooms are carpeted, as this choice helps provide added comfort and sound insulation. We hope to welcome you again in the future! best regards Sara guest relations manager

Dear Guest, Thank you so much for your kind words! We’re truly delighted to hear that you enjoyed your stay with us and appreciated our convenient location, ample parking, and especially the courteous service from our team. It’s also great to know that our facilities met your expectations. Your recommendation means a lot to us, and we hope to welcome you back again soon for another great stay. Warm regards, Sara Guest Relations Manager

Sehr geehrter Dr. S., vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Es freut uns zu hören, dass der Check-in reibungslos verlief und unser Team freundlich und hilfsbereit war. Es tut uns leid, dass einige Aspekte Ihres Aufenthalts nicht Ihren Erwartungen entsprochen haben. Wir haben Ihre Anmerkungen bezüglich des Bettkomforts und des Zustands des Zimmers zur Kenntnis genommen und werden uns bemühen, diese Punkte zu verbessern. Es tut uns leid, dass das Frühstück nicht Ihren Erwartungen entsprach. Wir werden Ihre Kommentare zur Qualität, Temperatur und Verfügbarkeit von Speisen und Getränken berücksichtigen und diese Bereiche verbessern. Hinsichtlich der Nachhaltigkeit schätzen wir Ihr Feedback und werden versuchen, unsere Initiativen besser zu kommunizieren, damit unsere Gäste diese besser wahrnehmen können. Ihre Erfahrung ist uns sehr wichtig, und wir werden unser Bestes tun, um sie zu verbessern. Wir hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen und Ihnen einen Aufenthalt zu bieten, der Ihren Erwartungen voll und ganz entspricht. Mit freundlichen Grüßen, Sara Guest Relations Agent