Mercure Сан-Паулу Моэма Таймс-Сквер 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 2 858

Гарантия
лучшей цены
Mercure Сан-Паулу Моэма Таймс-Сквер - Image 1
Mercure Сан-Паулу Моэма Таймс-Сквер - Image 2
Mercure Сан-Паулу Моэма Таймс-Сквер - Image 3
Mercure Сан-Паулу Моэма Таймс-Сквер - Image 4
Avenida dos Jamaris, 100, Moema, 04078-000 САН-ПАУЛУ, Бразилия

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Расположение отеля

Mercure Сан-Паулу Моэма Таймс-Сквер

Avenida dos Jamaris, 100, Moema
04078-000 САН-ПАУЛУ
Бразилия

GPS:-23.60528, -46.66158

Телефон

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Обслуживание в номере

DELL'ARTE RISTORANTE

Прекрасный итальянский ресторан в Моэме с уютной обстановкой, прекрасным винным погребом, зоной бронирования и завтраком, обедом и ужином (шведский стол или a la carte).

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Рейтинг ALL  4.5/5  Отзывов: 2 858

Рейтинг TripAdvisor  4.0/5  Отзывов: 684

Сертификат качества 2024

A very irritating experience

Примечание: Tripadvisor 2.0/5

Sven R Реальные отзывы TripAdvisor

This is the worst stay I ever had at a Mercure hotel. The reception area was in a very bad state. The reception itself was chaotic with parcels and papers stashed everywhere. I had to walk through the garage to get to the lift to my apartment. None of the lifts worked. I had to return to the reception. The kind person from reception who came with me also had trouble and it took and additional 5 mins to get the lifts to work. The room was noisy and there was a loud squealing noise when the neighbors took a shower. When I left one of the lifts was out of order and I had to wait 7 minutes for s lift I could fit in. Generally a very irritating experience

Dear guest, Thank you for sharing your experience with us and we deeply regret that your stay at our Mercure hotel did not meet your expectations. We sincerely apologize for the inconveniences you faced, from the condition of the front desk to the problems with the elevators and the noise in your room. Your detailed description helps us understand the areas where we need to improve. We are committed to offering a high quality of service, so your opinion is extremely valuable to us. Please know that we are working to resolve the problems mentioned and ensure that situations like this do not recur in the future. We would like to invite you to return to our hotel at the next opportunity so that we can provide you with an experience that matches the high standards we strive to maintain. If you decide to visit us again, please contact us directly so that we can take care of your stay personally. Thank you again for your feedback and we hope to have the chance to regain your trust. Sincerely,

Very good!

Примечание: Tripadvisor 4.0/5

Denise F Реальные отзывы TripAdvisor

Very nice hotel. A little bit inconvenient in going to Tower one through the basement. Bathrooms a bit small but everyone was nice. Victor was our bellman & he was very nice & friendly. Got us additional towels. Having english speaking in the bar would have been nice.

Dear Denise, Thank you for your positive feedback regarding your recent stay at Mercure Sao Paulo Moema Times Square. We are delighted to hear that you enjoyed our hotel and appreciated the service provided by our team, especially Victor. We understand that navigating through the basement can be a bit inconvenient, and we will take your comments into consideration for future improvements. Your suggestion about English-speaking staff at the bar is valuable, and we will explore this further. Best regards, Renata Mendes Coordenadora Qualidade/ Costumer Experience

Nice Hotel.

Примечание: Tripadvisor 4.0/5

Irish_FredBrasilia Реальные отзывы TripAdvisor

The hotel was great. I loved the breakfast. Although, I really think it needs a waffle maker and some hot chocolate. The beds were very comfy.The room in general was very nice (great shower). Wonderful location and very friendly staff. *Review written by my daughter, but I agree with everything!

Dear Irish_FredBrasilia, Thank you so muche for you great review; please our compliments for your daughter as well. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Regards,

Special Thank you

Примечание: Tripadvisor 5.0/5

428bertom Реальные отзывы TripAdvisor

I would like to thank the Soraya and Joyce for making our stay the most incredible. It was our wedding weekend and they couldn't have been any better. These two deserve great praise for their kindness and attention. The hotel is in a great location and the breakfast Buffett was good ( please consider eggs to order). Thank you to everyone for making our weekend great.

Dear 428bertom, Thank you very much for your comments. We are glad to receive this from you. Soraya and Joyce loved to do the surprise for you. Both are happy for you. Regards, Renata Mendes Customer Experience Coordinator

Not even one bottle of water for free

Примечание: Tripadvisor 4.0/5

BrazilACA Деловые путешественники - Реальные отзывы TripAdvisor

Not a bad option for the price and very close to my office. The room is good and spacious. The bathroom is very small. The worst part is that there was not one bottle of water for free, all paid for – I have seen worst hotels offer a complimentary water bottle. Their breakfast is ok and reception is always busy.

Dear BRAZILACA Thanks for sharing your experience at the Mercure Hotel SP Moema Times Square. We're sorry we have not exceeded your all expectations during your stay. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would like to inform you, we have complimentary water available at reception; however, we do not yet include complimentary water in all room categories; only in the privilege room which, in addition to the minibar with paid items, have a drinks package available which includes water, soft drinks and juice. On your next stay, we hope you enjoy this category so that we can serve you in a way that suits you perfectly. Sincerely, Renata Mendes

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Другие интернет-пользователи оценили наш отель

  • 732 Отзывов 9.8/10 Расположение
  • 1 189 Отзывов 7.8/10 Номер
  • 1 210 Отзывов 8.2/10 Сервис
  • 91 Отзывов 4.1/10 Интернет
  • 650 Отзывов 6.9/10 Комфорт
  • 612 Отзывов 8.1/10 Завтрак
  • 453 Отзывов 7.8/10 Чистота
  • 243 Отзывов 7.5/10 Еда

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