ibis Carlisle City Centre Hotel 2 stars

This was our 3rd visit and another lovely stay. Central for all that Carlisle has to offer. Staff we encountered were all really friendly and welcoming. Breakfast buffet was ideal and as a coeliac there was still enough choice. My 16 yo particularly enjoyed the pool table in the bar so that's a nice touch. Only 2 things stopped me giving a 10 out of 10. Firstly the room was very comfortable but very warm and the air con didn't seem to make much difference. And secondly as a family of 3 we like the triple room but it seems next year we can't book it as my son will be classed as an adult and won't be available for 3 adults which seems odd.

The Ibis is always so clean and the staff always very friendly. The only drawback is the fact that the bedrooms still have dated carpets that need updated. All in all the rooms are always spotlessly clean.

Always good

Room was clean and described - usual standard for Ibis. Location is near a lot of bars, rooms at back are quieter. Window opens, albeit with a restrictor to prevent opening it too wide.

Had a great stay at the ibis. Staff friendly and lovely clean room

Great friendly staff, good breakfast. Room very small for family

I have been visiting Carlisle usually monthly on business for many years, so I've stayed at most of the hotels and B&B's in Carlisle- Ibis is the best. The rooms are basic but always cleaned to a high standard but the staff are the hotels biggest asset. I always receive a warm welcome and the staff go the extra mile. I have to mention Theo who when I arrived late on my recent visit, rustled me a meal when the kitchen was just about to close. The staff always have a smile on their face and nothing is too much trouble- Karen makes you feel like you are family:) The English breakfast buffet is always hot and well stocked. Negatives: the pillows are a bit lumpy and the stairway carpet is threadbare so Ibis needs to invest in the hotel, my latest visit was £90+ per night so not cheap but if you can book it well in advance it will cost half this price.

Not luxurious but reliable and comfortable. Staff were great, friendly and accommodating.

once again despite covid restrictions a very enjoyable stay with very polite and helpful staff who were attentive without being intrusive, many thanks.

Really impressed with the all round experience. Friday, Saturday night on Botchergate possibly a little off-putting for some but well managed. Staff excellent!

Friendly staff, and helpful. Hotel itself spoilt by grubby stained communal carpets. Bedroom carpets are really awful, cheap and nasty. Upgrade to premiere Inn standards, because they offer superior accommodation for similar rates.

We had a problem with our room when we arrived (leak from bathroom) but we were efficiently and apologetically relocated. The room was clean and comfortable and met our needs. The location was great apart from if you needed to come in very late on a Friday/Saturday night when the area is overflowing with a 'nightclubbing' crowd. It was an interesting walk down the road! Ear plugs are provided in the rooms but to be honest, we didn't need them in our room. All the staff were friendly and willing to help with any problems or needs.

brief stay in unexpected circumstance

Staff friendly and helpful on arrival. Pre booked check in so no wait. Room clean and comfortable. I regularly stay here because it is home away from home. Some restrictions still apply but overall no problem. Well placed hotel for all City amenities/attractions and not overly expensive.

Lack of staff. Lack of towels in room. Breakfast very disappointing. Burnt croissants,cold sausages, cheese dried out curled edges past it’s best should not have been served to the general public.I have used ACCOR hotels for many years and expect better.e