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ibis Carlisle City Centre Hotel 2 stars

Customer review rating 4.5/5 5,667 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

ibis Carlisle City Centre
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+ 14 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Pets Chargeable £10 per Pet per day

  • Car parking free of charge for hotel guests. Car park: English Gate Plaza South CA1 1NT

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
  • Shoe shine machine
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Golf course 9 holes (Nearby)
Business services
  • Copy/print service available

Hotel location

ibis Carlisle City Centre

Portlands
Botchergate
Car park postcode: CA1 1NT
CA1 1RP
carlisle
united kingdom

Tel: +441228587690

Check-in from 14h00

Check out up to 12h00

  • By plane

    GLASGOW AIRPORT At 130km / 80.79 miles

  • By plane

    NEWCASTLE AIRPORT At 100km / 62.14 miles

  • By car

    M6 JUNCTION 42 At 8km / 4.97 miles

  • By car

    M6 JUNCTION 43 At 8km / 4.97 miles

  • By train

    CARLISLE TRAIN STAT At 0.2km / 0.12 miles

  • By train

    LONDRES WATERLOO At 836.78km / 520 miles

GPS :54.890591, -2.92972

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Double room with 1 double bed

  • Max. number of persons: 2
  • Area: From 16 m² / 172 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Twin room with 2 beds

Accessible room
  • Max. number of persons: 2
  • Area: From 16 m² / 172 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Family room with 1 double bed and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 16 m² / 172 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Lunch

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Our guest reviews for
ibis Carlisle City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,667 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,715 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Very comfortable stay in a well located area

Customer review rating 4.5/5

Was L. Business - 08/01/2021 Confirmed reviews ALL

As Key Workers we still required accommodation to enable to stay away from home for essential work purposes. The Ibis provides our men with the perfect hotel stay

Dear DEBRA W., I appreciate your comments regarding your teams stay with us, always a pleasure and hopefully well see more of you when this is all over. Stay Safe. Beverley McPherson General Manager

Excellent service

Customer review rating 4.5/5

Julia M. Families - 06/01/2021 Confirmed reviews ALL

Despite the restrictions of being in Tier 4 there was friendly reception. Good food delivered to the room, very clean and extremely well organised.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again on your way back to Scotland. Sincerely, Beverley McPherson General Manager

Not great

Customer review rating 4.5/5

Danny M. Families - 01/01/2021 Confirmed reviews ALL

Room was freezing cold on arrival. No heating on and took hours to warm up. Television not working. Reported to reception and was told they knew about fault and was trying to fix. Stayed off for whole duration of stay. Not good.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Beverley McPherson General Manager

Perfect for what we needed

Customer review rating 4.5/5

T. Couples - 27/12/2020 Confirmed reviews ALL

Great location,friendly staff, warm room,good bed,nice hot shower.

Well located. Covid handled brilliantly

Customer review rating 4.5/5

Jill Business - 23/12/2020 Confirmed reviews ALL

Staff on reception were lovely and kept to covid guidelines excellently. Very friendly. The mince pies were a nice touch. Thanks

Dear JILL G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

An amazing stay

Customer review rating 4.5/5

Greta Couples - 23/12/2020 Confirmed reviews ALL

Thank you so much for the lovely stay, especially to Elena!

Perfect

Customer review rating 4.5/5

Angus Business - 16/12/2020 Confirmed reviews ALL

Felt safe and secure, excellent breakfast, great location only ten minute walk to town centre and free parking what's not to love.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon and I hope your training session went well. Have a Nice Christmas. Sincerely, Beverley McPherson General Manager

Our usual stay

Customer review rating 4.5/5

Derek M. Couples - 15/12/2020 Confirmed reviews ALL

We normally stay here for a few days three or four times a year when visiting relatives. The staff are always friendly and efficient, the rooms adequate in line with the hotel brand. The hotel is five minutes from the railway station and about five from the town centre and has adequate free parking off Cecil Street. There are bars and restaurants within easy reach and, normally, the hotel has a good breakfast buffet. On this occasion we did not book breakfast as we were not sure what would be offered on Grab and Go, it transpired it could have been eithe cooked or cold and could be ordered from a menu sheet.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon, hopefully all will be back to normal soon and you can enjoy Gills Breakfast. Have a Nice Christmas. Sincerely, Beverley McPherson General Manager

Good stay, friendly staff

Customer review rating 4.5/5

Chris Business - 12/12/2020 Confirmed reviews ALL

The hotel was clean and well maintained with no issues whilst the staff are friendly and happy to help. Have stayed three or four times over recent months whilst in Carlisle with work and have another stay booked.

Dear CHRISTOPHER M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again soon in your next stay! Sincerely, Beverley McPherson General Manager

Good Location

Customer review rating 4.5/5

Mike Business - 11/12/2020 Confirmed reviews ALL

Hotel centrally located with free parking and very pleasant staff. A is typical for IBIS the bed was comfortable and the room amenities good. The only let down on this visit was the breakfast, served in a box (which I knew about) and frankly was meagre, the bread I asked for was dry and there were no cereal available.

Dear MIKE R., Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Friendly, welcoming, safe

Customer review rating 4.5/5

Andrew Couples - 07/12/2020 Confirmed reviews ALL

Staff could not have been more welcoming and helpful. Simple check in procedure. Safe systems in place for staying safe. Evening meal was and breakfast was lovely.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Great position for centre

Customer review rating 4.5/5

Macca Families - 11/11/2020 Confirmed reviews ALL

Hotel lovely and clean. When I returned home. I have been charged twice for our stay!! Once on arrival with chip and pin! Then again the day after a member off staff has manually charged my card! Not happy!! I had booked again for January but have now cancelled! I read reviews on trip advisor and a few other people are stating the same!

Dear VERONICA M., We very much appreciate your comments regarding your stay at the ibis Carlisle City Centre. I have look into the double charge and you are absolutely right, please accept our sincere apologies, this has been a genuine staff mistake. On your arrival your chipped and pinned payment was posted to the wrong room, then on the day of your departure the staff member on duty took a second payment off the card provided as your bill was showing as still to be settled, due to the reason above. I have now rectified this error and reconciled the correct payments to their respective rooms, and issued your refund of £114 today, this should be with you in a few working days. Please note that this was a one-off error and is not usual practice in this business, I sincerely apologise for it and would like to thank you for bring it to our attention. This will be shared with the staff to prevent its future occurrence. We are glad that you found the hotel location suitable for your needs and for your cleanliness comments, this will be passed onto our housekeeping team. Thank you again for sharing your experience, and we hope we can welcome you again. Sincerely, Elena Parrilla Assistant Manager

Location is excellent, good stay.

Customer review rating 4.5/5

Mohammed A. Business - 10/11/2020 Confirmed reviews ALL

Staff were very welcoming, room was nice, overall had a good experience.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager
Customer review rating 4.5/5

Philip Business - 08/11/2020 Confirmed reviews ALL

Friendly staff. very accommodating. central location

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Excellent staff.

Customer review rating 4.5/5

Mary P. Families - 06/11/2020 Confirmed reviews ALL

Staff were extremely helpful throughout the visit. Room was clean & comfortable.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Covid secure stay...

Customer review rating 4.5/5

Nigel Business - 05/11/2020 Confirmed reviews ALL

Easy check in and mask wearing obligatory around the hotel. Friendly staff and table service in the bar. Great location for the restaurants in the city centre just before 2nd lockdown!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon after this 2nd Lock down! Sincerely, Beverley McPherson General Manager

Shocking customer service

Customer review rating 4.5/5

Margaret R. Couples - 04/11/2020 Confirmed reviews ALL

Stayed overnight on Saturday 31st Oct. Sat in bar for a nightcap with my husband. We had two glasses of wine each. As I had forgotten my phonecharger the nice young man on reception said I could leave it charging on the hotel charger. At 9pm my 76 year old husband decided to turn in for the evening. I went to collect my phone and was barked at by a female member of staff who demanded payment before I could have my phone, this being overheard by a couple we had been chatting to was extremely embarrassing. Somewhat bewildered I asked if I was being charged for charging it. She replied very sarcastically that yes I was. Having stayed in Accor hotels many times I asked that the bill be added to my room. Said employee refused this. As I had no cash card on my person I had to return to my room and fetch my card. I have never been so embarassed in a hotel in my life. This woman is no asset to the hospitality trade. She is the worst advert for a hotel that I have ever come across. After paying I went back to my room. At 10.30pm we were disturbed by guests from other rooms singing sectarian songs. As there was no phone in the room, I ended up having to brave the corridor myself to ask them to stop. These guests were from the rooms from either side and the one across the corridor. I can honestly say that I have never had an experience like this in any hotel in any country. I will never set foot in this one again. As I have an online membership with Accor hotels I intend to take this further.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. I am shocked to read that the team member you speak of spoke to you in this manner as this is very out of character, however I will discuss this situation with her. Please note that all products at the bar must be paid for upon consumption and can not be transferred to the room if the room had been prepaid upon arrival, I do apologise if this was not explained to you. With regards to the noise, again I am sorry you were disturbed by other guest, but please rest assured that we are here 24 hours on reception and can be reached by either coming to the desk, by the Whats App number provided in the room or calling from your mobile to the hotel main line. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Beverley McPherson General Manager

Well located

Customer review rating 4.5/5

Watson Couples - 04/11/2020 Confirmed reviews ALL

Fine. Back stairs carpet a little worn, will need replacing. Everywhere clean Staff helpful Would use it again.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Beverley McPherson General Manager

Return visit

Customer review rating 4.5/5

Debbie Business - 01/11/2020 Confirmed reviews ALL

Everyone is always welcoming and very helpful. Offering to bring food to the room is really kind after a day at work and carrying bags it is obvious that the staff are there to help make the change of on going situation as easy as possible for their guests. If I needed extra top ups for my room there was no problem getting them when requested. Check out is simple.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Great stay

Customer review rating 4.5/5

Joan M. Couples - 01/11/2020 Confirmed reviews ALL

Lovely staff very central

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Our most recent 20 reviews

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