ibis Carlisle City Centre Hotel 2 stars

Customer review rating 4.5/5 6,047 reviews

ALLSAFE approved hotel

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ibis Carlisle City Centre
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+ 13 Services

Hotel extras

  • Pets Chargeable £10 per Pet per day

  • Car parking free of charge for hotel guests. Car park: English Gate Plaza South CA1 1NT

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Carlisle City Centre

Portlands
Botchergate
Car park postcode: CA1 1NT
CA1 1RP carlisle
united kingdom

Tel: +441228587690

Check-in from 15h00

Check out up to 12h00

  • By plane

    GLASGOW AIRPORT At 130km / 80.79 miles

  • By plane

    NEWCASTLE AIRPORT At 100km / 62.14 miles

  • By car

    M6 JUNCTION 42 At 8km / 4.97 miles

  • By car

    M6 JUNCTION 43 At 8km / 4.97 miles

  • By train

    CARLISLE TRAIN STAT At 0.2km / 0.12 miles

  • By train

    LONDRES WATERLOO At 836.78km / 520 miles

GPS :54.890591, -2.92972

Hotel services

FOGGS Non contractual photo

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 102 rooms
    • 5 rooms for people with reduced mobility
    • No family room
    • One connecting room
    • No non-smoking room
    • 3 floors
  • Languages spoken at the hotel
    • Portuguese
    • Polish
    • Dutch
    • French
    • Spanish
    • English
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • English Gate Plaza South CA1 1NT
    • On site

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Our guest reviews for
ibis Carlisle City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,047 reviews

TripAdvisor Rating 4.0/5

1,743 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good location, amenities and service.

TripAdvisor rating 4.0/5

PT167 23/10/2021 TripAdvisor review

Comfortable bed, would have liked a workspace and chair. Good shower. Very good service from reception and breakfast staff. Good breakfast.Convenient free car park Can't fault this Ibis. Very annoyed with Accor that the stay was not automatically recorded on website. I booked this stay specifically to keep my loyalty points. Now I am having to prove I stayed to retrieve the 60,000 points that have been wiped off my loyal programme.

Good stay

Customer review rating 4.0/5

Peter M. Couples - 20/10/2021 Confirmed reviews ALL

The room was very clean and bright but it was too warm. We did appreciate the staff member who brought us a fan. We were well looked after by staff during our stay. The cleanliness and design of the decor was of a very high standard. The food was excellent!

Convenient and good stay - as usual

Customer review rating 4.0/5

Victoria B. Couples - 19/10/2021 Confirmed reviews ALL

Overall, even with covid restrictions, our stay was as per usual - comfy bed, fair sized room. No room servicing unless asked for but this was fine. A little noisy but earplugs helped! Very convenient for our needs.

Well located. Overpriced.

Customer review rating 3.0/5

Christian C. Solo - 18/10/2021 Confirmed reviews ALL

Convenient location, spacious room. Having a kettle was a welcome addition in the room. Staff were nice. The room and many of the public area smelt of bleach which was unpleasant.

Dear Guest, Thank you for taking the time to share your feedback, please accept my apologies, I will forward this information on to the relevant department . We hope to welcome you back to our hotel very soon! Many thanks Beverley McPherson General Manager

Good location..comfy bed

Customer review rating 4.5/5

Anonymous Friends - 18/10/2021 Confirmed reviews ALL

Would deffinatley stay again, would recommend

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Well positioned and good value hotel

Customer review rating 4.5/5

Iain Families - 17/10/2021 Confirmed reviews ALL

This was our 3rd visit and another lovely stay. Central for all that Carlisle has to offer. Staff we encountered were all really friendly and welcoming. Breakfast buffet was ideal and as a coeliac there was still enough choice. My 16 yo particularly enjoyed the pool table in the bar so that's a nice touch. Only 2 things stopped me giving a 10 out of 10. Firstly the room was very comfortable but very warm and the air con didn't seem to make much difference. And secondly as a family of 3 we like the triple room but it seems next year we can't book it as my son will be classed as an adult and won't be available for 3 adults which seems odd.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay, please contact me next year if you wish to book, we do make exceptions. Sincerely, Beverley McPherson General Manager

Good location

Customer review rating 4.5/5

Anonymous Couples - 16/10/2021 Confirmed reviews ALL

The Ibis is always so clean and the staff always very friendly. The only drawback is the fact that the bedrooms still have dated carpets that need updated. All in all the rooms are always spotlessly clean.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Beverley McPherson General Manager

Central

Customer review rating 3.5/5

Rosemary G. Couples - 16/10/2021 Confirmed reviews ALL

Always good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

All right for a short stay

Customer review rating 4.0/5

Gill D. Couples - 16/10/2021 Confirmed reviews ALL

Room was clean and described - usual standard for Ibis. Location is near a lot of bars, rooms at back are quieter. Window opens, albeit with a restrictor to prevent opening it too wide.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Well located

Customer review rating 5.0/5

Linda C. Couples - 15/10/2021 Confirmed reviews ALL

Had a great stay at the ibis. Staff friendly and lovely clean room

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager
Customer review rating 3.5/5

Judy H. Families - 14/10/2021 Confirmed reviews ALL

Great friendly staff, good breakfast. Room very small for family

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

A 3* hotel with 5* staff and service

Customer review rating 5.0/5

Debbie Business - 14/10/2021 Confirmed reviews ALL

I have been visiting Carlisle usually monthly on business for many years, so I've stayed at most of the hotels and B&B's in Carlisle- Ibis is the best. The rooms are basic but always cleaned to a high standard but the staff are the hotels biggest asset. I always receive a warm welcome and the staff go the extra mile. I have to mention Theo who when I arrived late on my recent visit, rustled me a meal when the kitchen was just about to close. The staff always have a smile on their face and nothing is too much trouble- Karen makes you feel like you are family:) The English breakfast buffet is always hot and well stocked. Negatives: the pillows are a bit lumpy and the stairway carpet is threadbare so Ibis needs to invest in the hotel, my latest visit was £90+ per night so not cheap but if you can book it well in advance it will cost half this price.

Friendly staff, efficient service

Customer review rating 4.0/5

J. Friends - 13/10/2021 Confirmed reviews ALL

Not luxurious but reliable and comfortable. Staff were great, friendly and accommodating.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

very well located and very good stay as usual.

Customer review rating 4.5/5

J. M. Couples - 13/10/2021 Confirmed reviews ALL

once again despite covid restrictions a very enjoyable stay with very polite and helpful staff who were attentive without being intrusive, many thanks.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Great city centre base.

Customer review rating 5.0/5

Joe Couples - 12/10/2021 Confirmed reviews ALL

Really impressed with the all round experience. Friday, Saturday night on Botchergate possibly a little off-putting for some but well managed. Staff excellent!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beverley McPherson General Manager

Well located, great parking.

Customer review rating 2.5/5

Ivan L. Friends - 12/10/2021 Confirmed reviews ALL

Friendly staff, and helpful. Hotel itself spoilt by grubby stained communal carpets. Bedroom carpets are really awful, cheap and nasty. Upgrade to premiere Inn standards, because they offer superior accommodation for similar rates.

Great value for money

Customer review rating 4.0/5

Anonymous Couples - 12/10/2021 Confirmed reviews ALL

We had a problem with our room when we arrived (leak from bathroom) but we were efficiently and apologetically relocated. The room was clean and comfortable and met our needs. The location was great apart from if you needed to come in very late on a Friday/Saturday night when the area is overflowing with a 'nightclubbing' crowd. It was an interesting walk down the road! Ear plugs are provided in the rooms but to be honest, we didn't need them in our room. All the staff were friendly and willing to help with any problems or needs.

Dear Guest, Thank you for taking the time to share your feedback, please accept my apologies with regards to the first room, I will forward this information on to the relevant department . We hope to welcome you back to our hotel very soon! Many Thanks Beverley McPherson General Manager

good last minute stay

Customer review rating 4.0/5

Anonymous Couples - 12/10/2021 Confirmed reviews ALL

brief stay in unexpected circumstance

Two day stay

TripAdvisor rating 4.0/5

SandieS-H 06/09/2021 TripAdvisor review

Staff friendly and helpful on arrival. Pre booked check in so no wait. Room clean and comfortable. I regularly stay here because it is home away from home. Some restrictions still apply but overall no problem. Well placed hotel for all City amenities/attractions and not overly expensive.

Thank you for your lovely review, Really nice to read we are home away from home, see you next time, Many Thanks Beverley

My experie

TripAdvisor rating 3.0/5

canejohnh 27/08/2021 TripAdvisor review

Lack of staff. Lack of towels in room. Breakfast very disappointing. Burnt croissants,cold sausages, cheese dried out curled edges past it’s best should not have been served to the general public.I have used ACCOR hotels for many years and expect better.e

Thank you for your review, please accept my apology that you experience this, Breakfast is normally enjoyed by all, I will forward these comments on the the FB person to look into further.

Our most recent 20 reviews

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