This is a nice hotel, located in the heart of Karpacz. The room was nice and I was upgraded to a suite because of my platinum status. Breakfasts were also great with a lot of choices. Unfortunately, the staff on the day of my departure was very unhelpful. I requested late check out and was told with a sneer that this is not possible even though suites were available on that day. I really think that AccorClub members with platinum status should be given more consideration.

Check in staff could only speak Polish, no German or English. Made a mess with checking in, gave us 2 rooms when my reservation was for 3 ! Staff generally unfriendly, no smiles !Loud music and voices at night by the pool kept us awake until after midnight.Room was ok but nothing special. Housekeeping staff smiled !

Average hotel within 10 minutes walk to main shops/restaurants Karpacz road. Rooms are renovated and clean, but with old and small TV. Rooms on ground floors are without terrances. Big plus are really tasty breakfast with variety of meals.

We had spent recently 7 days at this hotel. We are frequent quests at Mercure Karpacz resort, and we did not struggling any issue. Hotel was well prepared for the children (playing room, pool, animations, cinema with snacks and drink free of charge). We can recommend it for visit with your families, but not for people which want to relax (pool and corridors full of children) all the time (during winter holidays period). Location quite convenient for skiers (small ski lift in front of the hotel). Cleanliness staff very polite but front desk quite stiff (looking for charging you for every single thing). I would suggest to be more courteous. PS At night you can hear talking from other rooms (I think via pipes or ventilation).

We are quite often at this hotel, and overall impression is good. Very nice location for skiing (if you are beginer), and spa facilities. Some of the areas of the hotel (e.g. bar) could be refreshed. The breakfast was ok, but in the past the diversity of food was better. The most of quests are with the small children.