Mercure Гдыня Центр 3 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 3 260

Гарантия
лучшей цены
Mercure Гдыня Центр - Image 1
Mercure Гдыня Центр - Image 2
Mercure Гдыня Центр - Image 3
Mercure Гдыня Центр - Image 4
Armii Krajowej 22, 81372 ГДЫНЯ, Польша

Описание

Особенности отеля

  • 294 номера с системой охлаждения воздуха, в 150 из них - панорамный вид на море.

  • Удобное расположение в Гдыне и доступ к достопримечательностям Труймяста.

  • Пляж и набережная в 100 м.

  • Просторная парковка на 200 автомобилей

  • Шикарное гастрономическое предложение в местной традиции

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Расположение отеля

Mercure Гдыня Центр

Armii Krajowej 22
81372 ГДЫНЯ
Польша

GPS:54.517261, 18.543287

Телефон
Факс +48 58 620 86 51

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Можно с животными
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.5/5  Отзывов: 3 260

Рейтинг TripAdvisor  4.0/5  Отзывов: 924

A nice hotel at seaside Gdynia

Примечание: Tripadvisor 5.0/5

zolt_ns555 Реальные отзывы TripAdvisor

This is not a luxurious hotel from the outside but you can expect fantastic service. The rooms are OK, nothing special. However, the breakfast selection was the greatest I ever had with regular food, but also lots of Polish specialties. The hotel has a pool, sauna and massage service. Very close to the seaside. The service was great.

Dear Zoltán S, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our fantastic service and the wide variety of breakfast options, including Polish specialties. Your kind words about our team's service are truly appreciated. We are pleased to offer amenities like a pool, sauna, and massage service to enhance your stay. We look forward to welcoming you back soon! On behalf of the management and team of the Mercure Gdynia Centrum hotel, Patryk Adrych Guest Relations Manager Mercure Gdynia Centrum "Your haven in the heart of Gdynia."

Disappointing customer service after a genuine booking oversight/error

Примечание: Tripadvisor 3.0/5

Alex W Реальные отзывы TripAdvisor

Recently booked a stay here to attend the Opener festival, I had an initial booking for 4 days, however I cancelled as I needed to change the booking details. Through cancelling and re-booking, I accidentally booked for June instead of July. I didn't realise this had happened, until I randomly saw a charge on my card statement for a nights worth of accomodation. No explanation, no warning, not even a courtesy welfare check or call. After I emailed to try and rectify this issue, I was advised that no refund could be issued as it had affected their sales and revenue. This was despite the fact they have plenty of sold out weekends to come and being a loyal Gold Accor member. Very disappointing service, especially for something that was a human error and a genuine error and oversight.

Dear Alex, We are sincerely sorry to hear about the inconvenience you experienced regarding your booking oversight. We deeply regret any dissatisfaction caused by the situation you encountered. At Hotel Mercure Gdynia Centrum, we value our guests' comfort and satisfaction, and it is disheartening to learn that your experience did not meet your expectations. We truly apologize for the lack of communication and assistance in addressing the issue promptly. Regarding the refund policy, we understand the frustration this situation may have caused. We have analyzed your inquiry very carefully, but in accordance with the policy and regulations that both we and our guests are obliged to follow, a refund was not possible. Your loyalty as a Gold Accor member is highly appreciated, and we are genuinely sorry for not meeting the expected level of service on this occasion. Rest assured that your comments have been shared with the relevant team members for internal review and to prevent similar occurrences in the future. We sincerely hope for the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience. If there is anything else we can assist you with, please do not hesitate to contact us directly. Wishing you pleasant travels ahead. On behalf of the management and team of the Mercure Gdynia Centrum hotel, Patryk Adrych Guest Relations Manager Mercure Gdynia Centrum "Your haven in the heart of Gdynia."

No internet !!

Примечание: Tripadvisor 3.0/5

joop b Деловые путешественники - Реальные отзывы TripAdvisor

Ok but not super. Rooms are ok ..airco is in the room, but seems not to be working..not cooling down . When I was staying thete was no internet in the rooms, only in the main lobby. They didn't tell at check inn. So you reach ypur room and no internet..you have to call or go down. Would have been better if I've been told at check inn. And be honest about it: don't say " perhaps tonight" when you know it wont be working

Dear Joop, Thank you for taking the time to share your feedback with us. I would like to sincerely apologize for the inconvenience you experienced regarding the internet connectivity during your stay. We understand the importance of a reliable internet connection, and we are already taking steps to address this issue to ensure a seamless experience for our guests in the future. The mentioned failure ended after almost two weeks, although initially we thought that we would be able to end it after 48 hours. Regarding the air conditioning, I apologize for any discomfort you faced. Rest assured, we will investigate the matter to ensure all room amenities are in proper working condition. Your comments about communication at check-in are duly noted. We will work on improving our procedures to provide better information to our guests upon arrival. We appreciate your feedback, as it helps us to enhance the quality of our services. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Wishing you safe travels ahead. We cordially invite you to visit again. On behalf of the management and team of the Mercure Gdynia Centrum hotel, Patryk Adrych Guest Relations Manager Mercure Gdynia Centrum "Your haven in the heart of Gdynia."

A solid hotel which gave me a pleasant experience

Примечание: Tripadvisor 4.0/5

Nichster268 Реальные отзывы TripAdvisor

The hotel broadly speaking was a fairly pleasant place to be. It is only a 5-10 min walk from the beach and a 15 min walk to the main station. I went with my mum for a few days and the food at breakfast was of a good quality and the room itself was solid. I didn't get a chance to go to the swimming pool as we spent most of our time in Gdynia or Gdansk. My mum was able to get another pillow when she asked at the reception so the staff are very helpful. I was a little surprised that BBC News wasn't on the channels in my TV's room as it seems to be a commonplace for hotels and I quite like having a familiar news source to watch in the evenings. Apart from that, I was fairly happy with my experience and would visit again.

Dear Nichster, Thank you for taking the time to share your feedback following your recent stay at Hotel Mercure Gdynia Centrum. We are delighted to hear that you and your mum had a pleasant experience with us. It's wonderful to know that you appreciated the hotel's proximity to the beach and the main station, making it convenient for you to explore Gdynia and Gdansk. We are glad that you enjoyed the quality of the breakfast and found the room to be comfortable. We appreciate your kind words regarding the helpfulness of our staff in providing an extra pillow for your mum. Ensuring our guests have a comfortable and enjoyable stay is always our top priority. However, we have taken note of your feedback regarding the television channels and will look into enhancing the viewing options for our guests in the future. We are committed to continuously improving our services to meet the expectations of our valued guests, and we hope to welcome you back for another pleasant stay in the near future. If there is anything specific you would like us to address on your next visit, please feel free to let us know. We cordially invite you to visit again. On behalf of the management and team of the Mercure Gdynia Centrum hotel, Patryk Adrych Guest Relations Manager Mercure Gdynia Centrum "Your haven in the heart of Gdynia."

If you’re into 1990s bathrooms, that’s the place to go!

Примечание: Tripadvisor 3.0/5

mikezO7931NO Деловые путешественники - Реальные отзывы TripAdvisor

This hotel is good for a night or two but if you stand for quality then better look elsewhere. The bathroom in my room looked like it hadn’t been renovated since 1990. Worn out, with nasty, old hangers and railings , cracked walls. The room was OK but I had to look real heard to find a power outlet near the desk to charge my laptop. It was … behind the TV. Breakfast was decent but you have to know that butter is to be taken from a special dispenser machine! I also liked the ironing room on the 9th floor with ironing-motivating posters on the wall. There was also an interesting mini photo gallery in the lobby that presented the history of the hotel since its inauguration in 1980.

Dear Mike, Thank you for taking the time to share your feedback with us. We appreciate your detailed review concerning your recent stay at Hotel Mercure Gdynia Centrum. We are sorry to hear that the bathroom in your room did not meet your expectations in terms of modernity. Please know that we are committed to enhancing our guests' experiences, and therefore, we have already scheduled renovations to address areas like the bathrooms, corridors, and rooms. Our goal is to improve the overall comfort and quality of our accommodations, and we are confident that you will notice positive changes soon. We understand your concerns regarding the room's amenities, such as the power outlet placement. Your feedback is crucial for us to make necessary adjustments and ensure a more convenient stay for our guests. Regarding the breakfast experience, we appreciate your feedback on the butter dispenser and will consider how we can better communicate such unique features to our guests. We are delighted to hear that you enjoyed the ironing room on the 9th floor and the mini photo gallery showcasing the hotel's history. At Hotel Mercure Gdynia Centrum, we strive to provide a blend of modern comforts with a touch of heritage for a memorable stay. We look forward to welcoming you back in the future and offering you an enhanced experience that reflects our dedication to guest satisfaction. We cordially invite you to visit again. On behalf of the management and team of the Mercure Gdynia Centrum hotel, Patryk Adrych Guest Relations Manager Mercure Gdynia Centrum "Your haven in the heart of Gdynia."

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 964 Отзывов 9.3/10 Расположение
  • 1 120 Отзывов 7/10 Номер
  • 1 042 Отзывов 9.5/10 Сервис
  • 20 Отзывов 4.3/10 Интернет
  • 770 Отзывов 9.5/10 Завтрак
  • 297 Отзывов 6.8/10 Чистота
  • 182 Отзывов 9.8/10 Пляж
  • 144 Отзывов 5.6/10 Соотношение цены и качества

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