Mercure Гдыня Центр 3 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 3 304

Гарантия
лучшей цены
Mercure Гдыня Центр - Image 1
Mercure Гдыня Центр - Image 2
Mercure Гдыня Центр - Image 3
Mercure Гдыня Центр - Image 4
Armii Krajowej 22, 81372 ГДЫНЯ, Польша

Описание

Особенности отеля

  • 294 номера с системой охлаждения воздуха, в 150 из них - панорамный вид на море.

  • Удобное расположение в Гдыне и доступ к достопримечательностям Труймяста.

  • Пляж и набережная в 100 м.

  • Просторная парковка на 200 автомобилей

  • Шикарное гастрономическое предложение в местной традиции

Наши номера

Расположение отеля

Mercure Гдыня Центр

Armii Krajowej 22
81372 ГДЫНЯ
Польша

GPS:54.517261, 18.543287

Телефон
Факс +48 58 620 86 51

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Можно с животными
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

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Рейтинг ALL  4.5/5  Отзывов: 3 304

Рейтинг TripAdvisor  4.0/5  Отзывов: 926

Хорошее расположение

Примечание: отзывы клиентов 3.5/5

Irena Друзья - Проверенные отзывы - ALL

Все хорошо

Уважаемая Ирена, Благодарим вас за отзыв о вашем недавнем пребывании в отеле Mercure Gdynia Centrum. Мы рады, что вам понравилось наше удобное расположение. Ваши добрые слова важны для нас, и мы надеемся, что в следующий раз ваше пребывание будет полностью соответствовать вашим ожиданиям. Добро пожаловать! От имени руководства и команды отеля Mercure Gdynia Centrum, Патрик Адрич Менеджер по работе с гостями Mercure Гдыня Центрум «Ваш рай в самом сердце Гдыни».

Bathrooms not handicapped ftiendly

Примечание: Tripadvisor 2.0/5

Wojciech B Реальные отзывы TripAdvisor

Rooms with high tubs preclude shower by handicapped guests. No help from frint desk. Shrugging shoulders. If you have any mobility problem.do not go there as you will not be able to take shower safely. Staff also was not attentive and very indifferent to my request to help.accomodate my parents' bathroom needs.

Dear Wojciech, We are truly sorry to hear about the challenges you faced during your stay regarding the accessibility of our bathrooms. Ensuring all guests' comfort is crucial to us, and we deeply apologize for any inconvenience you and your parents experienced. We are saddened by your suggestion that the team is not helpful. Almost all rooms in the hotel have bathtubs, showers are only available in the highest category rooms, which were completely sold out. Assigning a room for people with disabilities requires prior reservation with the reservation department. We did not have any ill will, only that the hotel was full and that is why we were unable to move you to another room. Your feedback is invaluable, and we will address this matter promptly. Please accept our sincerest apologies for the shortcomings you encountered. On behalf of the management and team of the Mercure Gdynia Centrum hotel, Patryk Adrych Guest Relations Manager Mercure Gdynia Centrum "Your haven in the heart of Gdynia".

A nice hotel at seaside Gdynia

Примечание: Tripadvisor 5.0/5

zolt_ns555 Реальные отзывы TripAdvisor

This is not a luxurious hotel from the outside but you can expect fantastic service. The rooms are OK, nothing special. However, the breakfast selection was the greatest I ever had with regular food, but also lots of Polish specialties. The hotel has a pool, sauna and massage service. Very close to the seaside. The service was great.

Dear Zoltán S, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our fantastic service and the wide variety of breakfast options, including Polish specialties. Your kind words about our team's service are truly appreciated. We are pleased to offer amenities like a pool, sauna, and massage service to enhance your stay. We look forward to welcoming you back soon! On behalf of the management and team of the Mercure Gdynia Centrum hotel, Patryk Adrych Guest Relations Manager Mercure Gdynia Centrum "Your haven in the heart of Gdynia."

Disappointing customer service after a genuine booking oversight/error

Примечание: Tripadvisor 3.0/5

Alex W Реальные отзывы TripAdvisor

Recently booked a stay here to attend the Opener festival, I had an initial booking for 4 days, however I cancelled as I needed to change the booking details. Through cancelling and re-booking, I accidentally booked for June instead of July. I didn't realise this had happened, until I randomly saw a charge on my card statement for a nights worth of accomodation. No explanation, no warning, not even a courtesy welfare check or call. After I emailed to try and rectify this issue, I was advised that no refund could be issued as it had affected their sales and revenue. This was despite the fact they have plenty of sold out weekends to come and being a loyal Gold Accor member. Very disappointing service, especially for something that was a human error and a genuine error and oversight.

Dear Alex, We are sincerely sorry to hear about the inconvenience you experienced regarding your booking oversight. We deeply regret any dissatisfaction caused by the situation you encountered. At Hotel Mercure Gdynia Centrum, we value our guests' comfort and satisfaction, and it is disheartening to learn that your experience did not meet your expectations. We truly apologize for the lack of communication and assistance in addressing the issue promptly. Regarding the refund policy, we understand the frustration this situation may have caused. We have analyzed your inquiry very carefully, but in accordance with the policy and regulations that both we and our guests are obliged to follow, a refund was not possible. Your loyalty as a Gold Accor member is highly appreciated, and we are genuinely sorry for not meeting the expected level of service on this occasion. Rest assured that your comments have been shared with the relevant team members for internal review and to prevent similar occurrences in the future. We sincerely hope for the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience. If there is anything else we can assist you with, please do not hesitate to contact us directly. Wishing you pleasant travels ahead. On behalf of the management and team of the Mercure Gdynia Centrum hotel, Patryk Adrych Guest Relations Manager Mercure Gdynia Centrum "Your haven in the heart of Gdynia."

No internet !!

Примечание: Tripadvisor 3.0/5

joop b Деловые путешественники - Реальные отзывы TripAdvisor

Ok but not super. Rooms are ok ..airco is in the room, but seems not to be working..not cooling down . When I was staying thete was no internet in the rooms, only in the main lobby. They didn't tell at check inn. So you reach ypur room and no internet..you have to call or go down. Would have been better if I've been told at check inn. And be honest about it: don't say " perhaps tonight" when you know it wont be working

Dear Joop, Thank you for taking the time to share your feedback with us. I would like to sincerely apologize for the inconvenience you experienced regarding the internet connectivity during your stay. We understand the importance of a reliable internet connection, and we are already taking steps to address this issue to ensure a seamless experience for our guests in the future. The mentioned failure ended after almost two weeks, although initially we thought that we would be able to end it after 48 hours. Regarding the air conditioning, I apologize for any discomfort you faced. Rest assured, we will investigate the matter to ensure all room amenities are in proper working condition. Your comments about communication at check-in are duly noted. We will work on improving our procedures to provide better information to our guests upon arrival. We appreciate your feedback, as it helps us to enhance the quality of our services. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Wishing you safe travels ahead. We cordially invite you to visit again. On behalf of the management and team of the Mercure Gdynia Centrum hotel, Patryk Adrych Guest Relations Manager Mercure Gdynia Centrum "Your haven in the heart of Gdynia."

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 989 Отзывов 9.4/10 Расположение
  • 1 162 Отзывов 7.1/10 Номер
  • 1 112 Отзывов 9.4/10 Сервис
  • 20 Отзывов 5.2/10 Интернет
  • 935 Отзывов 9/10 Еда
  • 793 Отзывов 9.5/10 Завтрак
  • 297 Отзывов 7/10 Чистота
  • 194 Отзывов 9.7/10 Пляж

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Правовая информация PDF

Указана начальная стоимость за 1 ночь для 1 человека в номере категории, указанной рядом с ценой, без учета дополнительных услуг и завтрака. Она соответствует самой низкой рыночной цене с учетом всех налогов (В соответствии с действующими нормами и правилами некоторые налоги могут взиматься по прибытию в отель (например, туристический налог).) на указанный вариант размещения, найденной на сайте https://all.accor.com/ в этот день, для проживания в течение одной ночи в ближайшие 20 дней. Может изменяться в зависимости от периода и наличия свободных номеров. Стоимость актуальна только на момент бронирования. Оплата проживания в отеле за границей производится в валюте страны, где расположен отель. Гарантируется только сумма, подтвержденная при бронировании в валюте страны, где находится отель. Примерная стоимость в вашей валюте, которая может быть указана, не является договорным условием. Во время оплаты вашим банком может взиматься комиссия за осуществление операции и (или) валютный обмен.