Mercure Opole 3 gwiazdki

Pobyt bardzo udany, hotel przyjemny, funkcjonalne pokoje, wygodne łóżka, przyjemna pościel, herbata, kawa w pokoju, przepyszne obfite i bardzo urozmaicone śniadanie, miła obsługa.

Wszystko w jak najlepszym porządku. Wymaga miejscami trochę odświeżenia, ale też tragedii nie ma. Najpoważniejszy minus to akustyka. Ale na to wpływu nie ma nikt poza architektem. Najważniejsze, że załoga zadowolona i uśmiechnięta.

mam doświadczenie i jestem zadowolona

Super obsługa, doskonałe warunki. Znakomite posiłki.

Was moved to the De Silva premium hotel 150 metres from the one I booked (due to it being closed during the Christmas holidays). I can only comment on the room and it was lovely. The huge pillow made for such a good sleep. The room has lots of extras such as shoe polish and shoe horn in the cabinet, sewing kit in the drawer, cotton buds, body lotion and wet wipes in the bathroom (unfortunately no toothpaste which I found odd). Also has a fridge with free water that the maids replenish whenever the maids clean the room. I stayed in room 126. The window restricter was broken but it didn‘t matter to me. There’s a platform outside the window so no danger, but still need fixing. Many lights in the room too along with small bed lights attached to the wall. Apparently the hotel is four years old. The decor looks fantastic and the reception area was decorated superbly for Christmas. I’ll definitely be stopping by again. Thank you!

I return to this hotel once for a while. Always feel welcome and the service is at high level. Rooms are spacious, well equiped, including electric kettle and a variety instant teas and coffees. On the other hand rooms are a bit old style. Location is convenient, close to railway station and town square.

It is not good, but not bad either. Rooms are neat but old. Beds are no longer good. The bathroom has also not been renovated. Shower in the bath. The staff is also not really friendly. I prefer to book another hotel, but it was too late and you can still go here.

I have stayed in this hotel many times and I have to say that it has been changing for the better. This is good because the competition is growing in the city. The hotel is very conveniently located near the old town and the train station. The breakfast is great and the staff are very helpful.

Stayed in a triple (family) room. Good size room, but rather outdated. Strong unpleasant smell from the bathroom pipes. Air con positioned in a way that only covered the entrance and a part of the room with sofa, but did not reach to the main bedroom area. Broken bottle opener. The lights system is slightly annoying and hard to figure out as unmarked switched control the lights circuit. Stayed there before in a double room, which was much nicer, a bit disappointed this time.

Comfortable room and good quality of beds. Hotel restaurant is a good place for dinner. Tasty breakfast with an ample selection of food and drink. Central location is a big advantage especially if one travels by public transportation.

Great Staff, Great Location, Clean Room at Reasonable Price. Will be even better once the renovation is complete. Suggest backside to avoid the road noise in front, but not all that loud anyway. Great Breakfast as well. Another example as to why Poland is my favourite European country to visit.

(+) location, early booking price, cosy room with a huge TV and air conditioning, silence. (-) unpleasant staff in the restaurant, exceptional at reception, ongoing refurbishment making it almost impossible to reach the lift, all the noises from other room(s) (?) heard in the vent.

Used this hotel while passing through to Germany, nice and clean room. The restaurant offers very good food, even when it was very busy. I received a very nice upgrade to the suite with a separate living room which was nice for some relaxing after a long ride.

Very large bedroom with 2 opening windows. Staff very helpful and pleasant. Great breakfast with lots of choice both hot and cold food. Lovely coffee and juices. I ate in the restaurant both nights very good value for money, my inclusive price included a glass of wine and water.

The hotel enjoys an ideal situation right in front of the train station, which makes it under an hour from both Wrocław and Katowice/Chorzów/Gliwice. It has fallen a tad behind the times, but this is compensated by incredibly attractive rates, and the only thing really missing is the air conditioning, which I was told is to be installed in the coming months. Otherwise, everything is comfortable, functional and actually even palatable visually. As an LCAH Platinum guest, I was treated royally to a suite with ample amenities - the highlight of which are really sizeable cups in the courtesy tray (my pet peeve is them being usually small in hotels). Breakfast was OK for the price (given I had it included in the rate) and I could understand the hotel is struggling to balance variety and quality against cost and revenues. The service is a highlight, with the team led by Ms. Porwoł excelling among Accor hotels in taking genuine care of their guests and working the most out of the resources they have. One can see training and standards are being taken care seriously here, while guests are treated just like they should. I will definitely be returning and look forward to my following stays already!