Sofitel Washington DC Lafayette Square โรงแรม 5 ดาว

คะแนนความคิดเห็นจากแขก 4.5/5 รีวิว 11,519 รายการ

จองโรงแรมนี้

ห้อง 1

จำนวนบุคคล
อายุของเด็ก

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ฟรี: สมัครสมาชิก

เมื่อท่านจองห้องพักที่โรงแรมนี้:

  • ฉันได้รับคะแนนสถานะและคะแนนรางวัล

  • ฉันสามารถใช้คะแนนรางวัลของฉัน

  • ฉันได้รับสิทธิประโยชน์

  • ฉันสามารถใช้สิทธิประโยชน์ของราคาสมาชิก

Sofitel Washington DC Lafayette Square
ดูแผนที่
+ 22 บริการ

โรงแรมนี้มีสถานะ Planet 21 เงิน ของ

โรงแรมนี้เข้าร่วมกับ Planet 21 และดำเนินการเพื่อการบริการที่ดีเยี่ยม

บริการของโรงแรมและบริเวณใกล้เคียง

เช็คอินตั้งแต่ 15h00

เช็คเอาท์ได้ถึง 12h00

บริการที่มีค่าใช้จ่าย

ข้อมูลและบริการต่างๆ ที่เป็นประโยชน์
  • เช็กอินออนไลน์
  • อินเทอร์เน็ต/WIFI
  • ที่จอดรถส่วนตัวในร่ม (ใกล้เคียง)บริการที่มีค่าใช้จ่าย
  • การเข้าถึงสำหรับผู้ที่มีข้อจำกัดด้านการเคลื่อนไหว
  • อนุญาตให้นำสัตว์เลี้ยงเข้าพัก
  • โรงแรมปลอดบุหรี่ 100%
  • มีเครื่องปรับอากาศ
  • ภาษาพูดที่โรงแรม
  • แผนกต้อนรับให้บริการทุกวันตลอด 24 ชั่วโม
  • การเช็คอินก่อนเวลา/การเช็คเอาท์ล่วงเวลาบริการที่มีค่าใช้จ่าย
  • บริการซักรีด
  • บูติค/ช้อปปิ้ง
  • พนักงานยกกระเป๋า
  • ผู้ช่วยพิเศษ (Concierge)
การจัดเลี้ยง
  • อาหารเช้าบริการที่มีค่าใช้จ่าย
  • ห้องอาหาร 1 ห้อง
  • บาร์ 1 แห่ง
  • รูมเซอร์วิส
กิจกรรมพักผ่อนหย่อนใจ
  • ฟิตเนสเซ็นเตอร์/ศูนย์ออกกำลังกาย
บริการทางธุรกิจ
  • ห้องประชุม 6 ห้อง
  • บิสซิเนสเซ็นเตอร์
  • บริการถ่ายเอกสาร/พิมพ์เอกสาร

สถานที่ตั้งโรงแรม

Sofitel Washington DC Lafayette Square

806 15th Street NW
20005 washington, d.c.
สหรัฐอเมริกา

โทร: +12027308800

แฟ็กซ์: (+1)2027038440

เช็คอินตั้งแต่ 15h00

เช็คเอาท์ได้ถึง 12h00

  • MC PHERSON SQUARE :  BLUE/ORANGE MCPHERSON SQUARE

  • ทางเครื่องบิน

    BALTIMORE-WASHINGTON INTL APT ที่ 51.49 กม. / 32 ไมล์

  • ทางเครื่องบิน

    DULLES INTL AIRPORT ที่ 41.84 กม. / 26 ไมล์

  • ทางเครื่องบิน

    RONALD REAGAN NATIONAL AIRPORT ที่ 6.44 กม. / 4 ไมล์

  • ทางรถไฟ

    UNION STATION ที่ 2 กม. / 1.24 ไมล์

พิกัด:38.900385, -77.033594

ที่พักของเรา

Guest rooms and suites at our Washington DC luxury hotel include exquisite furnishings and vibrant artwork, blending Art Deco with modern chic. Each marble bathroom within our downtown DC luxury hotel has a glass-enclosed shower and separate bathtub.

SUPERIOR ROOM - 1 king-size bed, working area

  • จำนวนคนสูงสุด: 2
  • ขนาดพื้นที่: จาก 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Ironing board and flat-iron(...)

SUPERIOR ROOM - 2 double beds, working area

  • จำนวนคนสูงสุด: 4
  • ขนาดพื้นที่: จาก 37 / 398 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Ironing board and flat-iron(...)

LUXURY ROOM - 1 king-size bed, large working area, city view

  • จำนวนคนสูงสุด: 3
  • ขนาดพื้นที่: จาก 37 / 398 sq ft
  • วิว: ฝั่งเมือง *

ขึ้นอยู่กับความพร้อมในการให้บริการ

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Ironing board and flat-iron(...)

LUXURY ROOM - 2 double beds, 1 pull-out sofa bed, large working area, city view

  • จำนวนคนสูงสุด: 5
  • ขนาดพื้นที่: จาก 42 / 452 sq ft
  • วิว: ฝั่งเมือง *

ขึ้นอยู่กับความพร้อมในการให้บริการ

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Ironing board and flat-iron(...)

1 King Bed - ADA accessible

ห้องที่เข้าถึงได้
  • จำนวนคนสูงสุด: 2
  • ขนาดพื้นที่: จาก 40 / 431 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Ironing board and flat-iron(...)
ห้องพัก

ห้องอาหารและบาร์ของเรา

Opaline Bar and Brasserie

ประเภทของอาหาร: ฝรั่งเศส

Opaline Bar and Brasserie serves classic French with a Washington DC twist. Located steps away from the White House and other monuments our all-day menu includes: Oysters on the Half Shell, Boudin Blanc, Steak Frites, Rattatouille and other classics.

Opaline Bar

ภาพถ่ายที่ไม่ใช่สัญญา

Opaline Bar at the Sofitel Washington, DC Lafayette Square draws inspiration from local culture and French art de vivre. The Bar offers classic bites such as Escargot and Deviled Eggs, as well as more satisfying plates like Moules Frites, Croque Monsieur

การจัดประชุมและงานอีเวนต์ของท่าน

ห้องประชุมของเรา

  • จำนวนห้องประชุม: 6ห้อง

  • ขนาดใหญ่สุด: 150 ม²

  • ความจุจำนวนผู้เข้าร่วมงานสูงสุด: 200 คน

  • ความจุจำนวนแขกสูงสุดสำหรับงานจัดเลี้ยง: 170 คน

อ่านเพิ่มเติม

รีวิวจากแขกผู้เข้าพักที่
Sofitel Washington DC Lafayette Square

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL 4.5/5

รีวิว 11,519 รายการ

tripadvisor

เรทติ้งบน TripAdvisor 4.5/5

รีวิว 3,756 รายการ

2020 รางวัล Certificate of Excellence จาก TripAdvisor
Certificate of excellence ปี 2020

Disappointed

คะแนนจาก Tripadvisor 3.0/5

Journey738862 19/04/2021 รีวิวที่ได้รับการรับรองจาก TripAdvisor

We stayed two nights at the Sofitel. I had been wanting to stay at this hotel for awhile. The location was great. The room was very clean and the staff was very pleasant. There was no room service, no fitness room, we had to ask for coffee K-cups for the Keurig in the room, food service was available for ordering but you had to pick it up in the lobby. It was difficult to understand why the food could be brought to the lobby but not left outside the room. No services and they still charged a $30/day facilities fee...which we could not find mentioned on the website. The website also did not mention the services not being offered.

Bonjour, Thank you very much for your review. We are sorry to hear that the adjustment of services was a disappointment, but are happy to hear that you enjoyed our location and that the staff did a great customer service job. We truly hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Sofitel Team

Fantastic Location, Accommodation & Service

คะแนนจาก Tripadvisor 5.0/5

catsherwin Business - 12/11/2020 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Highly recommend the Sofitel Washington DC. The location was amazing, the hotel beautiful, super comfortable beds and a great shower! The staff were extremely accommodating and helpful - I stayed during Covid and felt safe here at all times.

Bonjour!! Thank you so much for the great review following your stay at the Sofitel Washington DC! We really appreciate it and look forward to welcoming you back in the near future!

Very Disappointed

คะแนนจาก Tripadvisor 2.0/5

SirJamesManila 24/07/2020 รีวิวที่ได้รับการรับรองจาก TripAdvisor

I am writing to tell you how disappointed I was in the lack of service from this hotel. The non-existent housekeeping was a major disappointment. After 3 days, I hated my room. There is no logical reason to prevent housekeeping from cleaning a guest's room when the guest is out. Closing you restaurant while others stay open in your area was another major inconvenience. I my opinion, your management has used Covid19 as a way to reduce your overhead at the expense of your guests. The front desk staff did an amazing job attempting to do everything they could since your management pushed everything onto them. In hindsight, I wish that I had stayed in an Airbnb.

Dear Sir James Manila, Thank you for taking the time to tell us about your experience at the Sofitel Washington DC Lafayette Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior and safe service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns. In light of ongoing news regarding the Novel Coronavirus (COVID-19), we have taken measures in order to ensure the safety, health and wellbeing of our guests and colleagues. We are sorry to hear that the adjustment of services was a disappointment, but are happy to hear that the front desk staff did an amazing customer service job. We truly hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Prime Location

คะแนนจาก Tripadvisor 5.0/5

Servellon37 17/06/2020 รีวิวที่ได้รับการรับรองจาก TripAdvisor

My wife and I wanted a hotel located near Black Lives Matter Plaza and within walking distance to the Washington Monument and Lincoln Memorial, and we accomplished this by staying at the Sofitel Hotel.

White House Tour

คะแนนจาก Tripadvisor 5.0/5

Fiallowhitehouse Business - 26/01/2020 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Very efficient service all around, including concierge, room service, bell men and restaurant. This Hotel centrally located in Washington DC will give a peace of mine during your stay in the US capital.

Thank you Fiallowhitehouse for taking the time to leave a review, I am very pleased to hear that you received very efficient service from the team all around and that our central location gave you peace of mind. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Merci! -Karla Erales General Manager

Great location, beutifiul building, but they need serious help

คะแนนจาก Tripadvisor 3.0/5

Sailingbill63 Couples - 14/01/2020 รีวิวที่ได้รับการรับรองจาก TripAdvisor

This was my second stay at this hotel. I am a regular at Sofitel's in Germany, Paris and Chicago, but I have to say the level of service and room service and the hotel wine offering needs serious help. We ordered room service most nights and every meal except for one had problems to the extent we set most things back. Steak way overcooked, tuna tartar looked like it had been sitting in the sun for the day, wine list is terrible and the service was mediocre at best. We were in the bar most days and the service was great! However, the hotel really needs to raise their game with the wine list. I was shocked at the lack of proper wine for a high end French hotel. I realize this is the US but there is a reason those of us from Europe stay at European hotels and a proper wine list is one of them. I had long discussions with staff and hotel management daily about this. They appreciated the feedback and in the end they acknowledged it needed serious improvement. Lastly, the 7th floor we were on had serious problems. Water leaked from the ice maker flooding the hall and lobby, blowers blowing dust everywhere when you get off the elevator, etc... I would have expected this in Holland but not at a Sofitel. i will give it one last shot the next time I find myself in DC

Dear Sailingbill63, Thank you for taking the time to tell us about your experience at the Sofitel Washington DC Lafayette Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, -Karla Erales General Manager

Jan 2020

คะแนนจาก Tripadvisor 5.0/5

stuartbarrowcliff Business - 13/01/2020 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Very comfortable and quiet rooms. Excellent restaurant. However, the equipment in the fitness room is really out of date and is in serious need of upgrade - this is becoming an issue in thinking about where to stay in DC as I come frequently and having good work out equipment is a top consideration.

Thank you Stuart for taking the time to leave a review, I am pleased to hear that your accommodations were comfortable and quiet, and that you found our Opaline Brasserie excellent. It is always a pleasure to receive feedback. I will share your comments with our engineering team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as comfortable as the previous one. Merci! -Karla Erales General Manager

Great receptionist

คะแนนจาก Tripadvisor 5.0/5

GERONIMOsafi Family - 08/01/2020 รีวิวที่ได้รับการรับรองจาก TripAdvisor

We were greeted by a very experienced receptionist Mr Korouma. He made our stay very pleasant . Room was bigger than usual hotel rooms. The location is literally a couple of blocks from the white hiuse

Thank you Geronimo for taking the time to leave a review, I am very pleased to hear that our front office manager, Alioune, made your stay very pleasant and that you liked the size of your accommodations. I am also very happy to heat that you liked our central location. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Merci! -Karla Erales General Manager

An upscale hotel in a great location

คะแนนจาก Tripadvisor 5.0/5

PhiladelphiaKaren Couples - 05/01/2020 รีวิวที่ได้รับการรับรองจาก TripAdvisor

We loved our room and the breakfasts were delicious! We did have some difficulty getting our keys for the room, but other than that everything was excellent. The cocktail lounge was pricey, but the service was great.

Thank you Karen for taking the time to leave a review, I am very pleased to hear that you loved your accommodations and found the breakfast at Opaline delicious. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Merci! -Karla Erales General Manager

Best in DC

คะแนนจาก Tripadvisor 5.0/5

Chirohag Couples - 04/01/2020 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Always a wonderful time staying in DC. Sofitel is close to everything and feels like a home away from home. If you like to stroll to the White House, or walk to the Mall this place is perfect. Excellent bar and restaurant choices extremely close by as well.

Thank you Chirohag for taking the time to leave a review, I am delighted to hear that you found us the best in DC and that you always have a wonderful time while staying with us.I am also very happy to hear that you liked our central location. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as wonderful as the previous one. A bientot! -Karla Erales General Manager

excellent hotel with a few letdown

คะแนนจาก Tripadvisor 4.0/5

gina_hung2000 Business - 24/12/2019 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Excellent hotel at a great location, but need serious update of the gym equipment. Great service with exceptions that the room service staff did not react well to the incorrect delivery time provided in-room menu, and that the shortage of staff at the front desk in the morning should be mindful.

Thank you Gina for taking the time to leave a review, I am delighted to hear that you found our hotel excellent, as well as the service from the team great. I am also very happy to hear that you found our central location great. It is always a pleasure to receive feedback. I will share your comments with our in room dining and front office teams. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as lovely as the previous one. Merci! -Karla Erales General Manager

Very Nice!

คะแนนจาก Tripadvisor 5.0/5

fotoguy21159 Family - 21/12/2019 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Extremely nice high class hotel, probably the nicest we have ever stayed in. Friendly employees, great location if sightseeing. Only two complaints was trying to get a parking space to unload, had to ride around the block several times. 2nd complaint was lack of parking on site which I believe is normal for this area. Valet parking is available for $76 per day which is quite high.

Thank you fotoguy21159 for taking the time to leave a review, I am delighted to hear that you found us a nice, high class hotel, as well as that you found us the nicest hotel you have ever stayed in. I am also very pleased to hear that the team was friendly and that you liked our central location. It is always a pleasure to receive feedback. I will share your comments with our valet team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Merci! -Karla Erales General Manager

weekend trip

คะแนนจาก Tripadvisor 2.0/5

mysl65 Couples - 20/12/2019 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Room service was great. The hotel is in a great location for walking around and some great restaurants close by. transportation is easy to get to outside the front door. the second day there no-one clean the room had to call and wait. the third day same thing no house keeping at all very disappointed.

Thank you Mysl65 for taking the time to leave a review, I am happy to hear that you liked our central location and that you found the room service great. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our in room services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Merci! -Karla Erales General Manager

A great hotel in a fantastic location

คะแนนจาก Tripadvisor 5.0/5

John B Family - 01/10/2019 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Second year running that we’ve stayed here and enjoyed a beautiful suite on this occasion. Very luxurious and great service. In close proximity to some great restaurants -Joes and Bobby Vans. All in all, a great spot.

Thank you John for taking the time to leave a review, I am very pleased that you consider us a great hotel and found our central location fantastic. I am also very happy that you stayed in a suite with us and that you found it very luxurious and the service from the team great. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as great as the previous one. A bientot! -Karla Erales General Manager

DC Trip to Sofitel

คะแนนจาก Tripadvisor 3.0/5

lisacreed2019 Business - 09/09/2019 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Overall service was great; however, I am not please with being charged an Amenity fee for $25, which included wifi, coffee and some other perks, of which NONE I actually used. Letting customers know up front the additional fees is important, especially if you expect continued business.

Thank you Lisa for taking the time to leave a review, I am very pleased to hear that the service from the team was great. I apologize about the confusion with the Guest Amenities fee. It is a daily fee which includes experiences that we offer to all our guests. These experiences include coffee every morning in the lobby, premium internet access during your stay, Capital Bike Share access, located next to the hotel, local and long distance phone calls, handling of incoming packages, welcome seasonal beverage in the afternoons, a selection of board games accessible at the concierge desk, morning guided runs, and yoga on Wednesdays and Saturday mornings. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as great as the previous one. Cordialement, -Karla Erales General Manager

Not worth 5 stars

คะแนนจาก Tripadvisor 3.0/5

JohanV2695 Business - 04/08/2019 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Room not ready for 3 persons although booked for 3! Only 1 toerl, 1 bottle of water etc. Spiderwebs between closet and walls. Mini bar was not checked, empty bottles in the mini bar, drinks on menu not available in mini bar.

Dear Johan, Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Washington DC Lafayette Square. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our rooms inspections prior to check-in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, -Karla Erales General Manager

A great place stay in DC

คะแนนจาก Tripadvisor 5.0/5

George Z Family - 27/07/2019 รีวิวที่ได้รับการรับรองจาก TripAdvisor

We enjoyed our stay at The Lafayette whilst visiting Washington DC. The hotel itself was of a very high standard and the staff were especially helpful and efficient as well as being very friendly. We would certainly stay there again and have no hesitation recommending this hotel

Thank you George for taking the time to leave a review, I am delighted to hear that you enjoyed your stay with us and found the hotel and the team of a very high standard. I am also very pleased to hear that the team was very helpful, efficient, and friendly. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. A bientot! -Karla Erales General Manager

Overnight Stay

คะแนนจาก Tripadvisor 5.0/5

dwinecoff Solo travel - 21/07/2019 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Clean establishment, welcoming staff, great location for touristy areas, respectable valets and valet service. The hotel bar and dining was fantastic as well. Was especially happy to see locally brewed beers on tap. The room was well furnished, outlets available, linens were clean, the bed felt unused, and the bathroom was superb.

Thank you dwinecoff for taking the time to leave a review, I am very happy to hear that you found our hotel clean, and our central location great. I am also very pleased that you found the team welcoming, and respectable, as well as that you found our Opaline Bar and Brasserie fantastic, and your accommodations well furnished and superb. Thank you for taking the time to leave such lovely comments, it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Merci! -Karla Erales General Manager

A small issue turned into a dream stay

คะแนนจาก Tripadvisor 5.0/5

Lisa B Family - 14/07/2019 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Beautiful hotel in fantastic location. How lucky were we to get a gorgeous suite after guest relations sorted Out our tiny issue. They really made us feel special even after a minor glitch to our origins room

Thank you Lisa for taking the time to leave a review, I am very happy to hear that you found our hotel beautiful, and that you found our central location fantastic. I am also very pleased to hear that we were able to resolve your issue, and that you liked your upgrade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. A bientot! -Karla Erales General Manager

Awful & ruin our trip.

คะแนนจาก Tripadvisor 1.0/5

archdesign2018 Couples - 06/07/2019 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Unexpectation extra charged, like Amenties room. Even though our breakfast package but limited for us only 30 $ per person. It makes too complicate. etc...... No turn down light or evening service. Such as it’s 5 stars hotel,

Thank you, archdesign2018, for taking the time to tell us about your experience at the Sofitel Washington DC Lafayette Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I apologize about the confusion with the Guest Amenities fee. It is a daily fee which includes experiences that we offer to all our guests. These experiences include coffee every morning in the lobby, premium internet access during your stay, Capital Bike Share access, located next to the hotel, local and long distance phone calls, handling of incoming packages, welcome seasonal beverage in the afternoons, a selection of board games accessible at the concierge desk, morning guided runs, and yoga on Wednesdays and Saturday mornings. I also apologize about turndown. We offer turndown to all guests upon request. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, -Karla Erales General Manager

รีวิว 20 ล่าสุดของเรา

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