Novotel Cusco bintang 4

Catatan tamu Avis (Peringkat ALL) 4.6/5 467 ulasan

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Deskripsi

Keistimewaan hotel

  • Two children up to 16 years old can stay with their parents at no cost

  • The Novotel Cusco is just 5 minutes from the center of Cusco

  • Enjoy the exhibition of fabric paintings at the hotel

  • 6 minutes by car to San Pedro market.

  • 20 minutes from Alejandro Velasco Astete Airport

Akomodasi kami

Lokasi hotel

Novotel Cusco

Calle San Augustin 239 -
08002 CUSCO
Peru

GPS:-13.517373, -71.975743

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Restoran
  • Wi-Fi
  • Sarapan
  • Bar
  • Properti 100% Bebas Rokok
  • Room service

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.6/5  467 ulasan

Peringkat TripAdvisor  4.5/5  2.136 ulasan

Sertifikat keunggulan 2023

Amazing Service and Beautiful people working there

Catatan Tripadvisor 5.0/5

Jade A Ulasan TripAdvisor tersertifikasi

I cannot thank Alex, Jojan and Carlos (doorman) enough. They went above and beyond for my husband and I after experience some difficulties at the airport. They were so helpful and understanding and did their best to accommodate the both of us. I had tears in my eyes because they were just so kind and generous people that made mine and my husbands stay at Novotel Cusco unforgettable and I hope they know how much I appreciate the three of them!! Kind kind people.

Dear Jade We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Exceptional Experience!

Catatan Tripadvisor 5.0/5

J S Couples - Ulasan TripAdvisor tersertifikasi

We enjoyed a delightful stay. I want to personally commend the entire staff especially Primitiva Cosio, whose attentive, gracious, and exceptional service reflects the hotel’s mission to provide a wonderful experience to its guests. The premium location is steps away from the bustling Plaza de las Armas which offers quality options for dining and shopping. The breakfast buffet offers a wide array of local fare. Thank you Novotel for the memories and experience.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Great location and customer service, but do request rooms in the colonial structure.

Catatan Tripadvisor 3.0/5

Londonfamily04 Ulasan TripAdvisor tersertifikasi

Really great service, especially Ricardo at front desk. The colonial (front end) of the building is beautiful and location is good, just a few doors down from the JW Marriott. However, do make note to request specific rooms as I let myself be guided by the rooms on their site. The posterior end of the building is a new wing with standard rooms that need serious updating. I did not feel like I was staying in a Novotel hotel and definitely wouldn't return to those rooms.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Cusco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Beautiful lobby, poor room.

Catatan Tripadvisor 3.0/5

davidtk1974 Ulasan TripAdvisor tersertifikasi

The lobby of this hotel is stunning but the room in which we stayed was well below expectations. The room was very small and located in a non-historic part of the building. The decor was psuedo-modern and at a level of refinement that I associate with a budget hotel.

Dear David, Thank you for taking the time to tell us about your experience at the Novotel Cusco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Great location and wonderful staff

Catatan Tripadvisor 5.0/5

Andrea D Couples - Ulasan TripAdvisor tersertifikasi

We loved the location, the large internal courtyard with a fountain and fresh flowers, the breakfast options, and the staff. We got to know Dante, a constant pleasant and affable presence, who served us breakfast, lunch, and dinner. I highly recommend this hotel.

Dear Andrea, We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 538 ulasan 9.7/10 Lokasi
  • 559 ulasan 6.6/10 Kamar
  • 791 ulasan 9.2/10 Pelayanan
  • 11 ulasan 8/10 Internet
  • 299 ulasan 7.7/10 Sarapan
  • 294 ulasan 5.2/10 Kenyamanan
  • 292 ulasan 9.3/10 Fasilitas
  • 126 ulasan 9/10 Kebersihan

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