Novotel Cusco

Novotel Cusco 4 stars

Customer review rating (ALL Rating) 4.6/5 725 reviews

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Description

Hotel extras

  • Two children up to 16 years old can stay with their parents at no cost

  • The Novotel Cusco is just 6 minutes from the center of Cusco

  • Take advantage of the exhibition of fabric paintings at the hotel

  • 6 minutes drive to San Pedro Market

  • 20 minutes from Alejandro Velasco Astete Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Cusco

Calle San Augustin 239 -
08002 CUSCO
Peru

Telephone +51 84 581033

Fax +51 84 581034
  • By plane

    Ale. Velasco Astete Intl Airport At 5km / 3 miles

  • By train

    MACHU PICCHU TRAIN STATION At 6km / 3.73 miles

  • By train

    PUNO TRAIN STATION At 6km / 3.73 miles

GPS:-13.517373, -71.975743

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar

Our accommodation(s)

Rooms at Novotel Cusco are large and roomy. The décor is delicate and cozy, and all rooms have the necessary items to guarantee guests the best possible stay. Rooms accommodating families or cribs are available, and extra beds can be requested. Room service is available 24 hours a day. The colonial rooms retain their 16th-century architectural features, making your stay even more special.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  725 reviews

TripAdvisor Rating  4.5/5  2,028 reviews

Certificate of excellence 2022

Lovely staff

Customer review rating 5.0/5

Michelle S. P. Couples - Confirmed reviews ALL

Breakfast buffet was amazing. Great variety for vegetarians. We didn't realize our tour decided to leave earlier. When the guide came, hotel staff called our room to let us know. We were given 15 minutes to come to the entrance. Hotel staff packed a breakfast in a box for us. We are so thankful we stayed at Novotel Cusco. Dinner at hotel was delicious and convenient.

Dear Miss San P., We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Disappointing

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

Stayed for 3 days. Staff lacked warmth and energy. The central atrium was nice but cold in the evening for dinner. The shower frustratingly ran hot and cold and the bathroom fan sounded like a jet engine. The whole stay was poor value for money.

Dear Mr Ahmed, Thank you for taking the time to tell us about your experience at the Novotel Cusco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Great stay

Customer review rating 4.5/5

Usha Friends - Confirmed reviews ALL

It was a perfect location and service for pre-Inca and post-Inca trail. The staff are very courteous, and aptly prepared for the visits. The atrium and munia tea were a great welcome every time we passed by.

Dear Miss Rao, We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Very good

Customer review rating 5.0/5

Mm Business - Confirmed reviews ALL

Loved the infrastructure. The room is as comfortable as it can be, and noise free *which is a great quality in Cusco. Bathrooms could be better, lightning could improve, and bathtub is great but in such a small space could hardly be a relaxing spa time. Amazing location, great service, the kindest staff members in charge of reservation, front door, reception and room service. Had no breakfast so can't comment on that very important part of a usual stay.

Dear Miss Martinez Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Very good

Customer review rating 5.0/5

Juan P. Families - Confirmed reviews ALL

very good and unforgettable the fantastic family colonial avitacion

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

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