Novotel Cusco

Novotel Cusco 4 stars

Customer review rating (ALL Rating) 4.6/5 802 reviews

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Hotel extras

  • Two children up to 16 years old can stay with their parents at no cost

  • The Novotel Cusco is just 5 minutes from the center of Cusco

  • Enjoy the exhibition of fabric paintings at the hotel

  • 6 minutes by car to San Pedro market.

  • 20 minutes from Alejandro Velasco Astete Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Cusco

Calle San Augustin 239 -
08002 CUSCO
Peru

GPS:-13.517373, -71.975743

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar

Our accommodation(s)

Rooms at Novotel Cusco are large and roomy. The décor is delicate and cozy, and all rooms have what is needed to assure guests the best possible stay. We have family rooms. Room service is available 24 hours. The colonial rooms retain their 16th-century architectural features, which will make your stay even more special.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  802 reviews

TripAdvisor Rating  4.5/5  2,039 reviews

Well located

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Clean room, central location. Food at the restaurant was excellent including the breakfast buffet. Best chicken soup I have ever had.

Dear Mrs Terri, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Did not like

Customer review rating 1.5/5

Anonymous Solo - Confirmed reviews ALL

The rooms are dark and lack ventilation the bathroom doors are not ideal, the fan in the bathroom is very loud and the lighting in the bathroom bad food was mediocre to poor for breakfast and the restaurant

Dear Mrs Riach, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Great service, well located, helpful staff.

Customer review rating 5.0/5

James Solo - Confirmed reviews ALL

Stayed briefly following a trek. The staff were helpful and polite, the rooms were good and it was a central location.

Dear Mr James, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Pleasant accommodations

Customer review rating 4.0/5

M. L. Couples - Confirmed reviews ALL

The courtyard is beautiful and inviting. The rooms are quaint but comfortable.

Dear Mr Legahart, Thank you for the review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Well Located, Nice Hotel

Customer review rating 5.0/5

Terri R. Solo - Confirmed reviews ALL

I stayed one night before and after doing the Inka Trail. The hotel was incredibly accommodating. I arrived before check in and they provided my room. Both rooms were clean and comfortable.

Dear Mrs Teresa, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

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Other web-users rate our hotel

  • 503 reviews 9.7/10 Location
  • 586 reviews 6.7/10 Room
  • 843 reviews 9.1/10 Service
  • 19 reviews 7.1/10 WiFi
  • 314 reviews 7.3/10 Breakfast
  • 281 reviews 4.9/10 Comfort
  • 183 reviews 8.5/10 Cleanliness
  • 13 reviews 4.1/10 Bar

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