Novotel Cusco Hotel 4 stars

Lights in the room insufficient Could not operate 110 V electronic items Food not ideal for vegetarian No Customer service at the breakfast

I have stayed here a few times before and am generally happy with the cleanliness of the room. Staff is friendly too. This year I stayed for 8 nights and was given a room next to a lane where people dragged their bags along the uneven pavement and some talked loudly as they walked along.. my room was definitely not a quiet room. I usually request for a quiet room when I book, not sure if I did for this booking... But I would have expected to be given a quiet room since I was staying for 8 nights. As it was close to Christmas, there were many patrons who were non hotel guests at breakfast. For a couple of mornings, food was wiped off the trays, cups were not available, tables were scare... Quite a stress to have breakfast this way. And the staff was working very hard to make sure everyone is happy. I will think twice to stay here if I visit Cusco around Christmas time again.

Charming staff especially at reception, Stunning historic building with beautiful decor. Rooms: usual comfortable Novotel standard (I stay in a lot of Novotels worldwide and they never disappoint). Happy to be coming back again tomorrow after a trip to Machu P.

We are extremely satisfied. the staff was helpful and corteous all the time. Had an issue with the cable decoder and was fixed within 10 minutes.

The reception have us a big run around the morning we had to catch our bus to machu pichu. He refused to print boarding pass sending us to an office that was closed. He made us late. We went to the poroy station and they checked us in with no problems however the front desk gave us wrong info and said do not go to poroy station without boarding passes. I told the reception i have already purchased my tickets and even then he said no you have to have the boarding pass printed from peru rail. Room was also not very clean when we checked in. We were charged an early check in fee that we thought was fair until we saw the room was pretty dirty specially the bathroom. All and all the hotel is not satisfactory for the $$

Room was small and bathroom was not very clean. We had a train to take from poroy station and asked front desk guy at 7am to print boarding pass. We explained to him that we have already paid and have booking good along with email. He said he cannot print and told us that the best option is to go to the puru rail station and they can print us boarding pass. He insisted we walk and that we will be there in 4 mins. We were stressed and headed out there and the office was not open. Front desk personal told us office should be open but it was closed. We came back and he told us that it will be a problem if we go to the poroy station without boarding pass. All in all he was wasting our time. We went to poroy station and we had no need for boarding pass. They printed our tickets and we boarded our train. The front desk person had wasted so much of our time and energy giving wrong information. Also clearly did not want to help.

Hotel has a rich historical background and yet very modern. Good location 5 min to the main square of Cusco. Very good with big verity of morning breakfast and yet it’s served from 4am to accommodate those who go to tour trips. This is a big plus! However, the best what hotel can be proud of is it’s frontline personnel! Receptionist Yanet has a “can do attitude” and you won’t hear “no” to any requests which is possible to be done. Restaurant staff Roxane is very pleasant, and will be helpful. I truly enjoyed my stay in this hotel and didn’t have any single mismatch of standard of service. Slight disadvantage might be (AC/cold room/bathroom specific smell)

Hotel was generally excellent … However .. I could not get comfortable sleep in my room, some strange combination of the mattress and pillows and perhaps altitude. Room quality was good. Was informed at checkin that my rate did not include breakfast .. I asked for it to be changed .. but every day until checkout I was presented a charge to sign. Was promised on the second to last day that I would receive one free breakfast and 30% discount on the breakfast rate. but when I checked out I received not only full price breakfast but and additional charge …. this was disappointing and was only rectified after considerable debate with the desk staff. Overall this was the only real issue I experienced and would stay in future …

ABF is very good. Staff are very good. Room is very clean except 1 thing it was noisy short time 10-15 mins at night during 8-10 pm (can't tell exactly time). Good location. Total we like the hotel.

Beautiful hotel but our room was extremely hot making it unpleasant and difficult to sleep. Air conditioning was not working and very drying.

From check in until check out, the staff was very helpful and friendly. The location of the hotel is very good with few things to do around as the main square 5mn walk. Room was clean and bed was comfortable. Great stay.

It was a real pleasure to spend few nights at the Novotel Cusco. The team, the rooms, the restaurant, the location, everything was just perfect. I really appreciate the internal court which was covered and it allowed us to really enjoy it especially during the evening, when the temperature is low. I highly recommend the Novotel for the quality/professionalism and price,

Good location, comfortable room. Continuous low level noise in the room - was it room heating system? Or outside air conditioning compressor? We used ear plugs to sleep. We did not reported because of our earlier experience with asking help, we did not believe noise will be resolved. Earlier this day we asked over phone for a help to connect to the free wifi. Help has never arrived. After trying many times, we finally connected to the wifi by ourselves. Reception staff needs customer service training - e.g. during check in the reception staff was talking with each other in front of us on non related to their job matters. In change, the entrance staff (bell boys) provided excellent service.

Loved the hotel architecture and hospitality. Food was good. Room was comfortable.

My friend's room was upgraded though he made a reservation through third party. I made a reservation at the official website but the room was not upgraded. That explains everything.