Dear Mr. C., Thank you for sharing your experience with us. I am sorry to hear that the room did not meet your expectations, especially when travelling as a family of three. Our ibis rooms follow the brand’s concept of simple and functional accommodation and are rather compact, which I understand can feel quite limited when three guests are sharing one room. I am also sorry that the cleanliness did not leave a better impression during your stay. This is certainly something we will take into consideration and share with our team. On the other hand, I am glad to hear that you enjoyed our breakfast and had a smooth booking experience. Thank you for staying with us and for your loyalty as an ALL Gold member. I am sorry that this particular stay was not the experience you expected from us, but I truly appreciate your feedback. Warm regards, Jana Guest Relations Specialist

Dear Mr. V., Thank you so much for such a wonderful review! I am really happy to hear that you enjoyed your stay with us and appreciated our location, comfort and cleanliness. A special thank you for your lovely words about our reception team and their professionalism – I will be very happy to share your compliment with them. Feedback like this always makes our team smile. Thank you also for choosing ibis Praha Wenceslas Square and for your loyalty as an ALL member. We hope to welcome you and your family back to Prague again soon! Warm regards, Jana Guest Relations Specialist

Dear Mr. C., What a lovely review to read – thank you so much! I am really happy to hear that you felt comfortable with us and enjoyed our location, your room and the service from our team. It is also great to know that you appreciated the daily room cleaning – I will be happy to share your kind feedback with our housekeeping team. Thank you for choosing ibis Praha Wenceslas Square and also for your loyalty as an ALL member. We hope to welcome you and your family back to Prague again soon! Warm regards, Jana Guest Relations Specialist

Dear Renato, Thank you very much for your wonderful review and perfect score! We are delighted to hear that you had such a great stay and especially appreciated the cleanliness of our hotel, our breakfast and the kindness and courtesy of our team. I will be very happy to share your lovely words with our colleagues. We also appreciate your feedback regarding the parking fee for motorcycles. We understand your point about the same rate applying to motorcycles and cars, and thank you for sharing your perspective with us. Most importantly, we are very happy to see your 10/10 recommendation and hope to welcome you back to Prague again! Kind regards, Jana Guest Relations Specialist

Dear Giuseppe, Thank you so much for taking the time to share such a detailed review with us! We are very happy to hear how much you enjoyed your stay, from our quiet yet central location to the comfort and cleanliness of your room. And a special thank you for your lovely words about our breakfast – our breakfast team will be very happy to hear that you enjoyed the selection so much! Thank you also for mentioning the room storage and hangers. Our rooms follow the ibis concept with simple and practical open storage, but we completely understand that a few more hangers can always come in handy. We are also glad that you found our filtered water stations useful during your stay. Thank you for your wonderful 10/10 recommendation, Giuseppe. We hope you had a great time in Prague and we would be very happy to welcome you back again! Kind regards, Jana Guest Relations Specialist

Dear Elena, Thank you so much for your lovely review and recommendation! We are very happy to hear that you enjoyed our location, your room, the cleanliness and breakfast – and of course, we love the “Perfetto!” Thank you also for mentioning the towels. We understand that having an extra towel in the bathroom would make the stay more comfortable, and we appreciate your suggestion. I am sorry that the Wi-Fi connection was not as fast as expected, and we will keep your feedback in mind as this is certainly an important part of a comfortable stay. And we are glad you enjoyed our water station as well! Thank you again for staying with us, Elena. We hope to welcome you and your family back to Prague one day. Kind regards, Jana Guest Relations Specialist

Dear Paolo, Thank you so much for your lovely review! We are very happy to hear that you had such a comfortable stay with us and appreciated our location, cleanliness and especially our breakfast – hearing that it was “really top” definitely made us smile! It is also wonderful to see your perfect scores for our team, check-in and check-out. Thank you for your kind feedback and for your 9/10 recommendation. We hope you enjoyed your time in Prague and that we will have the pleasure of welcoming you back again one day! Kind regards, Jana Guest Relations Specialist

Dear Fabio, Thank you very much for sharing your experience with us! We are happy to hear that you enjoyed our location, just a short walk from the city centre, as well as the convenience of our hotel garage. It is especially lovely to read your kind words about our team. We are glad that you received such a warm welcome at check-in and that you found our colleagues friendly and helpful throughout your stay. We will be happy to share your comments with the team! Thank you also for mentioning the towels – our reception team is always happy to provide additional ones upon request. Thank you for choosing ibis Praha Wenceslas Square and for being a member of ALL. We hope to welcome you back on your next trip to Prague! Kind regards, Jana Guest Relations Specialist

Dear Daniele, Thank you so much for your wonderful review and for taking the time to share your experience with us. We are truly delighted to hear that you and your family had such an enjoyable stay. It is wonderful to know that you appreciated our location, breakfast, wellness facilities, and, above all, the friendly and attentive service provided by our team. Reading that our team made you feel at home is the greatest compliment we could receive. Your kind words truly mean a lot to all of us and will be shared with the entire team. Thank you once again for your beautiful feedback. We hope to have the pleasure of welcoming you and your family back to ibis Praha Wenceslas Square very soon. Kind regards, Jana Guest Relations Specialist

Dear Francesco, Thank you very much for your kind review. We are delighted to hear that you enjoyed our convenient location close to the metro and that you had a pleasant stay with us. It is also wonderful to know that our rooms met your expectations and contributed to a comfortable stay. Thank you for choosing ibis Praha Wenceslas Square. We truly appreciate your feedback and hope to have the pleasure of welcoming you back on your next visit to Prague. Kind regards, Jana Guest Relations Specialist

Dear Suhail, Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our comfortable bed, the peaceful atmosphere, our breakfast, and the cleanliness of your room. At the same time, we are sorry to learn that your stay did not fully meet your expectations. As an ibis hotel, our rooms are designed according to the ibis concept, offering compact and functional accommodation. We are especially sorry to hear about your experience with the television. This is certainly not the impression we want to leave, and we will share your comments with our team to ensure the issue is properly reviewed. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to ibis Praha Wenceslas Square in the future. Kind regards, Jana Guest Relations Specialist

Dear Paolo, Thank you so much for your wonderful review! I'm delighted to hear that you enjoyed your stay with us and appreciated our location, breakfast, and comfortable room. I'm especially happy to read your kind words about our team. It means a lot to know that our colleagues were helpful and able to support you throughout your stay. Thank you once again for choosing ibis Praha Wenceslas Square. We truly hope to have the pleasure of welcoming you back again soon. Warm regards, Jana Guest Relations Specialist

Dear Matteo, Thank you so much for taking the time to share your lovely review. I'm so happy to hear that you enjoyed your stay with us and appreciated the peaceful atmosphere, comfortable bed, and our breakfast. It's wonderful to know that you found our hotel to be a great place both for relaxing and for business trips. A special thank you for mentioning our maintenance colleague. I'm so glad he was able to help you quickly, and I'll make sure your kind words are shared with him. Thank you as well for your comments regarding the breakfast variety and the towels. I really appreciate you taking the time to share your experience, as feedback like yours helps us continue improving. Thank you once again for choosing ibis Praha Wenceslas Square. We hope to have the pleasure of welcoming you back again soon. Warm regards, Jana Guest Relations Specialist

Dear Paola, Thank you for taking the time to share your feedback with us. I am truly very sorry to read about your experience, especially regarding the storage of your eye medication during your stay. I understand how important this was, and I am sorry that the arrangements available at the hotel did not meet your needs in this situation. I am also very sorry that this matter left such a negative impression on your stay, especially considering the nature of your request and the circumstances involved. Please accept my sincere apologies for the inconvenience and disappointment caused. Thank you again for bringing this to our attention. Your feedback is very important to us and will be shared internally with the relevant team. Kind regards, Jana Guest Relations Specialist

Dear Luigi, Thank you very much for taking the time to share your kind feedback with us. I am delighted to hear that you felt warmly welcomed from the moment of your arrival and that our reception team made such a positive impression on your stay. It is especially lovely to read your kind words about Sandra – I will be very happy to share your compliments with her, as I am sure they will mean a lot. Thank you as well for your helpful comments regarding the room setup. Feedback like yours is always appreciated and helps us continue improving our guests’ comfort. Thank you once again for choosing ibis Praha Wenceslas Square. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again in the future. Kind regards, Jana Guest Relations Specialist

Dear Domenico, Thank you for taking the time to share your feedback with us. I am pleased to hear that you found our hotel comfortable and well located, and that you were satisfied with the cleanliness of your room. Thank you also for sharing your comments regarding the payment process, the garage entrance, and the storage space in the room. We appreciate your observations, as guest feedback helps us identify areas where we can continue to improve the overall guest experience. Thank you for choosing ibis Praha Wenceslas Square. We hope to have the opportunity to welcome you back to Prague in the future. With kind regards from Prague, Jana Guest Relations Specialist