普拉哈文策斯劳斯广场诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 1,813 评论

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普拉哈文策斯劳斯广场诺富特酒店 - Image 1
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38 Katerinska, 12000 布拉格, 捷克共和国

描述

酒店其他优惠

  • 健身中心、室内温水游泳池、桑拿房

  • 精选国际和当地菜肴

  • 免费无线网络

  • 步行 15 分钟可达文策斯劳斯广场。

  • 距瓦茨拉夫·哈维尔 (Vaclav Havel) 机场 30 分钟车程

我们的客房

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酒店位置

普拉哈文策斯劳斯广场诺富特酒店

38 Katerinska
12000 布拉格
捷克共和国

GPS:50.074942, 14.428032

电话
传真 +420 266 000 250

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

T.A.T.A.

地中海美食。还提供健康菜单。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  1,813 评论

客户意见评级 0.5/5

Xia S. 情侣住宿 - 所有已确认评论

管理混乱 前台不听解释 不看我手上的订单就认为我们没有早餐 我订的是包含早餐的 最过分的就是随便从我信用卡扣款 如果做了预授权 我不知情 没人提起预授权 这个简直跟偷一样

Dear Xia, Thank you for taking the time to share your review. I am truly sorry to read about the frustration you experienced during your stay — this is certainly not the impression we wish to leave on our guests. Please allow me to clarify the situation regarding the breakfast and the payment. After reviewing your case, I can confirm that the amount held on your card as a standard pre-authorization was fully released almost three weeks ago. Pre-authorizations are temporary holds, not charges, but I completely understand how concerning this can feel if the process is not clearly explained at the moment of check-in. For that, please accept my sincere apology. I am also very sorry for the misunderstanding during breakfast. You absolutely should not feel rushed or unheard, and your comments have been shared with both our front office and restaurant teams so we can prevent such situations in the future. Your feedback is extremely valuable to us, and I truly hope we will have the opportunity to welcome you back for a much smoother and more pleasant stay. Sincerely, Barbora Fagan Guest Relation Specialist

客户意见评级 5.0/5

Lei H. 商务住宿 - 所有已确认评论

第一次入住，酒店升级到很大的房间，早餐很丰富，位置很方便，坐22路去老城区十多分钟。

Dear Lei, Thank you for sharing your positive experience during your recent stay with us. We are delighted to hear that you enjoyed the spacious room upgrade and found our breakfast offerings to be extensive. It is also great to know that our location was convenient for your visits to the old town. We look forward to welcoming you back on your next visit to Prague. Sincerely, Barbora Fagan Guest Relation Specialist

👍👍👍

客户意见评级 5.0/5

匿名 家庭住宿 - 所有已确认评论

🇨🇿🚊🚇🏨🏩🛎️🛏️

Dear Laszlo, Thank you for your positive feedback! We are pleased to hear that you enjoyed your stay at Novotel Praha Wenceslas Square. We look forward to welcoming you back in the future. Best regards, Barbora Fagan Guest Relation Specialist

其他网络用户评价我们的酒店

  • 875 评论 9.3/10 位置
  • 1,078 评论 6.8/10 房间
  • 958 评论 8.2/10 服务
  • 17 评论 6.2/10 上网
  • 769 评论 8.7/10 早餐
  • 442 评论 7.2/10 清洁度
  • 315 评论 6.8/10 游泳池
  • 154 评论 7.1/10 运动休闲

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