Hotel Sofitel Athens Airport 5 estrelas

Check in was swift. we were given a free upgrade to one of the newly refurbished rooms. It was a very comfortable and quiet room. I was very impressed with the politeness and professionalism of all the staff. Whilst this hotel is not cheap, you really do get what you pay for!

We always arrive late at Athens airport and rather than drive at night we stay in the Sofitel. The staff are very welcoming and the rooms are clean and comfortable. Breakfast, the only meal we take, is great and starts the day in a good way before our long drive to the islands.

Excellent location and wonderful service and staff. Only regret was that the restaurants and gym were closed due to COVID precautions.Othrtwise the hotel was wonderful and very convenient especially if you have an early am flight as I did.

Best comfort. Best hotel staff kindness. Best food, served directly in the rooms or in the bar, due to lockdown Greek government regulations.Perfect quality of sleeping. The rooms are perfectly insulated. The hotel is located just across the street at the Athens Airport arrivals.

In advance of our stay I spoke with the hotel who told me the restaurant was open. This was not true. The bar was open where a very limited menu was served. The service was slow. There was only one person on duty. He was rushed. The food arrived tepid and the chicken slightly under cooked. I like hot food, at least warm. Breakfast was only via room service. We ordered the night before indicating two breakfasts (which was obvious anyway as two of us had checked in). Only one breakfast came with cold coffee. My wife spoke with room service; nothing happened after 15 minutes and so I spoke with them. It took another 15 minutes. I had asked for two hot pots of coffee. Only one cold pot of coffee arrived. The breakfast itself was on the meagre side and poor. I was encouraged by email to check in before arrival and so I did. I entered my credit card details for pre-authorisation. When we arrived we were asked to enter our credit card details again for a second pre-authorisation. The reason for online check in is to speed up check in and check out. On returning home I found I had two pending pre-authorised payments. One has now disappeared as the correct amount has been charged. The other pre-authorised amount is still in pending 3 days later. Well before we checked out at 11am the door to our room suddenly opened with the room cleaners trying to enter. There was no knock on the door; they just opened it up. Consequently, it is hard to escape the feeling that this hotel is badly managed and that the staff not suitable or perhaps adequately trained. I really don't think that Covid-19 can be used as a valid excuse for these matters. On check out the receptionist applied a discount (without any request from us). However, we would have preferred a better experience instead.

On leaving the Hotel the following morning at the Check out Desk I was attempted to be overcharges for the Room I had Booked. At the Check in the previous night, I was upgraded to the 6th Floor, Free of Charge. Most people booking in that night were upgraded. I assume this was to keep everyone on the same floor. Good Idea. The following morning they tried to charge me for the upgrade. Took some time before they accepted my booking confirmation form. The hotel tried a cheap trick. Even when pointed this out I received no apology. Will think twice staying there again.

An excellent hotel that is trying to still offer a good service in these difficult times. The staff at check in were excellent and friendly an dthe rooms appeared to be very clean. it was slightly let down by an extremely poor bar service.

Title says it all. Attentive and well trained staff. Great location for airport. Rooms large, well equipped and great beds. I only stayed for one night but wont hesitate to stay here again Well done to all

A line of half an hour for check-in, and long check-in procedure. I paid a lot (it's expensive) to get to my room quickly after arriving at the airport, but I would have been to my room faster going to Artemis. I was upgraded to a deluxe room. But I was disappointed not find a coffee machine there (only an electric kettle with sachet of Nescafé powder). Beautiful bathroom. Synthetic duvet too warm and heavy, and extra bed very uncomfortable (because of the springs) even for a light child of 11 years. Prompt and excellent room service.

During the Corona-Pandemy it is very helpfull to have a Hotel like Sofitel Athens Airport, where everybody is in a professional way there to make a healthy and secure stay possible. Thank you! See you as soon as possible.

it was one of the best sofitel that i stayed so far the room was just perfect very modern and with warm atmosphere the staff at the reception made a warm welcome and the follow all the heath protocol for covid for sure i will stay at his hotel when i will be at the athens airport

dinner was nice, but we asked to be "promoted" to a room with a real table, in order to eat with my sister that was in another room. we didinot get one. breakfest not suffishent, very cheap results for 18 euros. ronit.meirovitz@gmail.com.

Whenever flying out of Greece, often on very early flights, we stay here for the great convenience, just metres from the terminal. Good facilities, service, comfortable, amazing sound isolated from aircraft sound. With Covid issues this year, restaurant and spa, pool facilities were limited, but food was still good, just limited options.

Great service! a really great bed and very clean room, no noise at all despite being meters from a busy airport. really convenient for anyone who needs to stay close to the airport, and the best Greek salad in Greece is served in the hotel room service, weird isn't it?

Knowing that it is not easy at all during the COVID-19 period and respect for the safety rules at the hotel. I had booked one room for 2 (two) nights - last week. Entering the room I immediately noticed that the beds were not made up like we are used to see - every year at least we stay for one or two nights in the Sofitel and the difference was obvious. But, ok, after the first night we went to the city of Athens and when we came back to the room in the afternoon (second day) the room was NOT CLEANED at all and there were NO new TOWELS; I asked the reception if the room could be cleaned up because we booked for two nights. The aswer was : ths is COVID-19 procedure and we do not clean the room. BUT what about towels ? Why can we not have new towels ? OK sir, we bring some. SO, IF WE HAD BOOKED FOR ONE NIGHT AND DID CHECK OUT TO CHECK IN AGAIN FOR A NEW (but second night) DAY, THAN WE COULD HAVE A CLEAN ROOM, right ???? Respect again for the situation, but this is NOT DONE. As a loyal customer and always booking via Le Club Accor, I do not understand this way of (once again with respect for the safety rules ) Hopefully / may be I will come back to Sofitel in better times and hope to recommend this hotel in the future. Geert