Novotel Lille Centre gares

The hotel is well located near the train station, a modern shopping mall and a walking distance to the city center where all the major attractions of Lille are. Plus: -Location -Cleanliness -Very nice spacious room Mins: -Reception wasn't welcoming, a bit unfriendly -Parking places around the hotel are very expensive

Great location next to train station and Grand Palais, short walk from Vieux Lille. A car park is located just beside the hotel. Stayed just one night, the person at reception was very welcoming, thank you.

I booked this hotel and with every intention to use this venue for the future visits to Lille … Check-in was very professional and completely done with the utmost sincerity. My room 406 was spacious, The television channels….disappointing as it was clearly noted on a card for selecting channels, BBC channels were available, but, clearly not!which is acceptable, but update the card with the appropriate channels . The evening night Porter was the absolute best and deserves a merit … the gentleman was kind and accommodating. I took my shower in the morning only to discover that the walls and the shower screen were covered with black human hair …clearly not cleaned to standard . I took a photo , and one does not want to be presumed that I was the culprit of the un cleaned bathroom . I went downstairs and discreetly told reception and asked for someone to verify the hairy wall/ bathroom, with immediate attention the house keeper ( I presume) followed me back to my room and did her inspection which she confirmed was not normal and I had every reason to report this . ( I am a red head so it clearly showed that these hairs were not mine). I descended downstairs and the gentleman at reception was pleasant enough , but, very very casual, in my opinion, the manner throughout was “ casual, nonchalant, NOT my responsibility… I then go for breakfast , no one to greet you , in fact other guests already seated , helpfully informing the guests of the structure . I prepare my plate as it is self service , and put my bread into the toaster , which would not work , electrics on the section were not functioning, the young lad that was there would not move the toaster to another working socket , BECAUSE, it was not his job … so no toast !!! I was not going to post anything but , as my title of this comment says : “disappointed “ The disappointment of no récompense whatsoever is beyond my belief and all in all the customer service and return visits, bookings are important . For the hotel as well as a customer like myself .

Hotel przyjemny o dobrej lokalizacji.

Loved our stay at this very central hotel with 5 kids in total, aged 1-7. Travelling as a group of families, we were all on the same floor and were able to hang out stress-free in the lobby with games for the kids, beanbags and a huge TV (handy to watch a boxing match later in the evening). Breakfast was a very good spread with make-your-own egg and pancake stations. Kids also ate for free and were given toys / activities at check in. The room itself comfortably housed our family of 4 on a decent pull out sofa and double bed. Normally pullout sofas are painful but this one was quite comfy. Would definitely stay again!