Mercure Sao Paulo Pinheiros 4성

고객 평점 (ALL 평가) 4.2/5 2,705 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Mercure Sao Paulo Pinheiros - Image 1
Mercure Sao Paulo Pinheiros - Image 2
Mercure Sao Paulo Pinheiros - Image 3
Mercure Sao Paulo Pinheiros - Image 4
Rua Capote Valente 500, Pinheiros, 05409000 SAO PAULO, 브라질

호텔설명

호텔 추가 정보

  • Enjoy a hotel in São Paulo with pool, sauna and gym

  • Modern event hall with capacity for 100 people

  • No charge for children up to 11 accompanied by their parents accomodate on the same bed

  • 15-minute drive from Eldorado Shopping Mall

  • 20-minute drive to Sao Paulo Congonhas Airport

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호텔 위치

Mercure Sao Paulo Pinheiros

Rua Capote Valente 500, Pinheiros
05409000 SAO PAULO
브라질

GPS:-23.55713, -46.67558

전화
팩스 +55 11 3069-4047

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

LA TERRINA

The La Terrina restaurant invites you to experience the flavors of classic Italian cooking. With welcoming decor reminiscent of traditional Italian villages, the menu offers fresh pasta dishes to delight your taste buds!

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.2/5  2,705 리뷰

TripAdvisor 평가  3.9/5  1,288 리뷰

Amazing Staff

트립어드바이저 평점 5.0/5

464kyler TripAdvisor 인증 리뷰

Stayed for business and everything was as expected with the hotel, but the staff made my stay fantastic. Every member of the staff was kind and courteous and patient with me as a foreign traveler. I especially want to thank and recognize Guilherme at the front desk. He was incredibly nice in helping me with a travel adapter (I lost mine) and generally just being a kind person. I will come back to the Mercure again thanks to him and the rest of the staff. Obrigado!!

Um ano depois, nada mudou... E se não mudou, piorou...

트립어드바이저 평점 3.0/5

mfb c TripAdvisor 인증 리뷰

Pouco mais de um ano depois da minha última estada no hotel e após uma resposta padrão da gerência à avaliação que fiz naquela oportunidade, voltamos a nos hospedar no Mercure Pinheiros na expectativa de que alguma coisa havia sido feita para mitigar os pontos que foram objetos das minhas críticas e que chamei de "senões" naquela avaliação. Todavia, nada mudou... A prática do estacionamento terceirizado que onera também os hóspedes, o café da manhã que continua a não oferecer sucos naturais, o box no banheiro do quarto com sinais de mofo no rejunte dos azulejos, o assento do vaso sanitário de péssima qualidade e com apoios faltando e um adesivo parcialmente retirado da porta de entrada do quarto evidenciam a falta de zelo e confirmam a falta de relação entre o discurso utilizado na resposta à avaliação e as efetivas e necessárias ações que dariam alguma robustez àquelas palavras que falaram de "oportunidades de melhoria" de forma descompromissada. Por essa falta de compromisso entre o discurso e a prática, reduzi minha avaliação em relação à avaliação passada, que só não foi pior, por que o staff do hotel permanece "salvando" a experiência de ser uma completa decepção. Todavia, é pouco provável que voltemos a nos hospedar nesse hotel. [English version] A little over a year after my last stay at the hotel and after a standard response from the management to the review I made at that time, we stayed at the Mercure Pinheiros again, hoping that something had been done to mitigate the points that were the subject of my criticism and that I called "buts" in that review. However, nothing has changed... The practice of outsourcing parking, which also burdens guests, the breakfast that still does not offer natural juices, the shower stall in the bathroom with signs of mold in the tile grout, the toilet seat of poor quality and with missing supports, and a sticker partially removed from the room's entrance door all demonstrate the lack of care and confirm the lack of connection between the discourse used in the response to the review and the effective and necessary actions that would give some strength to those words that spoke of "opportunities for improvement" in an uncompromising manner. Due to this lack of commitment between words and practice, I have reduced my rating compared to the previous one, which was only not worse because the hotel staff kept "saving" the experience from being a complete disappointment. However, it is unlikely that we will stay at this hotel again.

Obrigado por dedicar um tempo para compartilhar seu feedback. Embora gostaríamos que sua experiência tivesse sido melhor, com feedbacks como este podemos aprender e melhorar a qualidade do nosso serviço. Trabalhamos muito para fornecer uma experiência excepcional para nossos hóspedes, mas é evidente que neste caso não obtivemos sucesso. Saiba que estamos progressivamente reformando todos nossos apartamentos e esperamos poder melhor recebê-lo em uma próxima visita se ainda nos der uma oportunidade. Agradecemos o elogio aos nossos colaboradores e vamos repassá-lo para as chefias. Não deixe de nos avisar se decidir voltar.

The best location in town !

트립어드바이저 평점 5.0/5

Steluta Sinzian... N 가족 - TripAdvisor 인증 리뷰

All the services and staff, including those 2 gentlemans Junior and William they have been amazing with us , very helpful with our little son and us ! I highly recommend this amazing hotel ! The breakfast was so good, the location was great ! Thank you for everything ❤️

We very much appreciate your comments about your stay with us. We are very pleased to receive your evaluation. Your satisfaction is the best reward for us, who work daily to offer the best service to our guests. We will not fail to communicate to our leadership your praise for Junior and William. We look forward to welcoming you again soon.

A good hotel with great staff!

트립어드바이저 평점 4.0/5

Donna W TripAdvisor 인증 리뷰

The hotel is clean and convenient. The staff was very friendly and accommodating, especially the front desk where William and Junior went out of their way to make sure I was taken care of and had a room that would work for me. Thank you for a great stay!

We very much appreciate your comments about your stay with us. We are very pleased to receive your evaluation. Your satisfaction is the best reward for us, who work daily to offer the best service to our guests. We will not fail to communicate to our leadership your praise for Junior and William. We look forward to welcoming you again soon.

Comfortable Stay with Urban Convenience

트립어드바이저 평점 4.0/5

traveltalesofales TripAdvisor 인증 리뷰

This Mercure is great for a solid business hotel experience in one of São Paulo's most vibrant neighborhoods. The hotel strikes a good balance between comfort and practicality, with clean, modern design throughout the property. While not ultra-luxurious, it delivers on the Mercure brand promise with reliable service and comfortable accommodations. The property shows some signs of age in certain areas, but overall maintenance is good. For travelers seeking a well-located, mid-range option in São Paulo with dependable amenities, this Mercure property fits the bill nicely. LOCATION: The hotel's location in Pinheiros is truly one of its strongest assets. I found myself within walking distance of numerous excellent restaurants, bars, and boutiques in this trendy neighborhood. DINE + DRINK: Didnt have any meals or drinks to comment about F & B ROOM: We stayed in Room 1905, so this review is based on that; SIZE: Spacious enough for 2 adults and simple baggage; VIEW: ; AIR-CON: Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part of putting us to sleep; BATHROOM: Good sized bathroom with a Stand-in shower; TOILETRIES: Excellent SPA quality toiletries by PHYTOERVAS brand FACILITIES: A very decent Gym with a good range of weights and Cardio machines for a full-on workout. They also have a Swimming pool on site. SERVICE: Friendly staff that cared for all our needs with a smile and made us feel at home and well taken care of. Special Shout-out to TARUSO at the front office for enhancing our stay! HOW WIRED YOU WILL BE: Free Wi-Fi that works well all over the property, and the speed is good! Big Smart TV dishing out a wide variety of channels spanning sports, news, music, movies, and entertainment, primarily in Portuguese ONLY!

We very much appreciate your comments about your stay with us at the Mercure Sao Paulo Pinheiros. We are very pleased to receive your very detailed and positive evaluation. Your satisfaction is the best reward for us, who work daily to offer the best service to our guests. We will not fail to communicate to our leadership your praise for Tarciso. We look forward to welcoming you again soon.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 512 리뷰 9.6/10 위치
  • 1,202 리뷰 5.8/10 객실
  • 1,101 리뷰 7.7/10 서비스
  • 27 리뷰 3.5/10 인터넷 가격
  • 522 리뷰 7.2/10 조식
  • 498 리뷰 4.2/10 청결도
  • 373 리뷰 5.3/10 편의 시설
  • 200 리뷰 3.9/10 가격 대비 가치

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