位置好，前台热情

十分满意。

挺满意

办理入住时，免费升级豪华大床房，服务没的说。

非常好

十分满意，下次还会继续选择贵酒店

酒店吃的还不错，早餐种类丰富，办入住的接待员刘俞辛与吴东洋服务优质，位置也是真的好。

位置真的好！离王府井商业区十分近！前台服务不错！早餐吃得舒服！

各方面都行

入住办理的很顺畅，服务也很好，位置很方便，唯独联系酒店关于下次入住和办理手续时一点不愉快，要求太多，所以没再去，选择了万豪集团

电话告知送一张毛巾来但一直也为送。前台态度良好

总体服务热情，虽然房间偏旧，但房间够大而且地点闹中取静很方便。room service餐单还挺丰富的，适合疫情防控期间实在不想外出用餐的需求。

1、定的西楼面积为36m^2高级套房，客厅层高非常低，个子高的人会觉得很压抑，而且客厅面积非常小，只放了一张沙发，卧室空间利用率较低，左半部分只放了一个圆形的座椅，空旷又简陋。 2、虽然号称翻新过，但房内装修风格还是很古早，甚至有种快捷酒店的错觉，颜色搭配非常老土，紫色小沙发又很廉价感，绝不是对标高端商务酒店来进行的室内设计，听说主楼甚至是淋浴和浴缸在一起，确实太老旧了。 3、飞猪的雅高体验金卡的权益不能用，虽然是官方旗舰店预定，房型没有升级，没有欢迎饮料和水果，大堂经理说权益都无，跟白板会员一样，不知道飞猪这个体验金卡有什么用？如果想要体验会员权益建议劝退。

Biggest complaint was regarding breakfast and check in. Breakfast was poor. Novotel breakfasts are generally worth their price tag. I left the breakfast room still hungry. There was limited choice for vegetarians and none of the hot dishes were labeled as suitable for vegetarian people. There was a small salad selection, no beans or pulses for protein and no cheese. As a result there was limited choices to get a balanced breakfast. Very very disappointing and not worth the additional cost. Secondly I only realized that upon arrival the executive lounge was closed. As such I went to the square restaurant instead. The food there was served cold. Again was not labeled as suitable for vegetarians and most contained some kind of meat. Finally the check in experience was not good. I prechecked in filling in all of the information days ahead and still was bothered to fill in another three forms upon arrival. These forms could have been pre filled in and just require my signature. As I normally stay at this hotel this is the first time I have had this problem checking in

got upgraded to a suite with fantastic view over the Legendale hotel. the lounge is perfect for seeing half of the city. staff very nice especially blair Xu. the food during the happy hour was very nice as well