Hotel Novotel Londres Tower Bridge 4 estrelas 
Nota clientes Avis 4.4/5 
16.013 comentários
Hotel aprovado por ALLSAFE
Extras do hotel
203 quartos modernos com quartos comunicantes disponíveis
No centro de Londres, com fácil acesso às atrações turísticas
Sauna e banho turco para relaxar após um dia de visitas turísticas
Instalações para hóspedes com mobilidade reduzida e estacionamento público exterior
Bar e restaurante do hotel com cozinha regional
Serviços no hotel e nas proximidades
Check-in desde as 14h00
Check-out até às 12h00
Serviços a pagar
Localização do hotel
Novotel Londres Tower Bridge
10 Pepys Street
EC3N 2NR londres
united kingdom
Check-in desde as 14h00
Check-out até às 12h00
As nossas opções de alojamento
Espaçoso, de design contemporâneo e perfeitamente modulável, o quarto Novotel é um verdadeiro espaço para viver, adaptando-se a todas as exigências.
Os nossos restaurantes e bares
As nossas reuniões e eventos
As nossas salas de reunião
Número de salas de reunião: 8
Tamanho máximo: 90 m²
Capacidade máxima: 90 pessoas
Capacidade máxima para banquetes: 15 pessoas
Avaliações dos nossos clientes sobre o
Novotel Londres Tower Bridge
Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel
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Classificação do TripAdvisor
3.574 comentários
Felt safe, excellent service, excellent location
Nota Tripadvisor 5.0/5 
Mika3la Business - 31/10/2020 Avaliação com certificação TripAdvisor
I was not quite sure what to expect for a mid-global pandemic stay. I found that the hotel was spotlessly clean, and the WhatsApp request system worked really well - the staff were attentive and went the extra mile to ensure that guests had a good stay. Very impressed and would stay again.
Dear Mika3la, Thank you for your review and feedback which is gratefully received. We are delighted you enjoyed your stay at the hotel and were impressed with our service and cleanliness. We hope to be able to have the pleasure of welcoming you back to Novotel Tower Bridge in the near future. Kind Regards, David Hayden General Manager
Bem localizado
Nota clientes Avis 3.0/5
Constantin I. Famílias - 03/03/2020 Comentários confirmados de ALL
O comando da TV estava avariado Só no dia a seguir o problema foi resolvido.
Exmo Senhor I., Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Novotel London Tower Bridge. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Novotel desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Desculpa se ele não conseguia relaxar porque o controlo remoto não funcionou. Lamentamos que não tenha sofrido o problema, uma vez que a nossa equipa de manutenção está sempre disponível para ajudar os nossos hóspedes e tê-lo-ia ajudado a resolver o seu problema. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos Eleonora Di Giacomo Guest Experience Leader
Unfortunately cannot recommend this hotel
Nota Tripadvisor 1.0/5 
Alexandra J Business - 26/02/2020 Avaliação com certificação TripAdvisor
Poor service and cleanliness of room a disgrace, Carpet stained and dust around carpet edges. No answer from Room Service, eventually went out for a meal despite being tired. Cleaners left bag of rubbish outside room which was left until evening when we had to ask Reception for it to be removed. On the whole we would not stay at this hotel again. Paid £292 for two nights and now wished we had booked Double Tree which was cheaper!! Disappointing. Unfortunately we cannot recommend this Novotel Hotel.
Dear reflections192, Thank you for your review and feedback which is gratefully received. Feedback is a gift and on this occasion clearly we have fallen short of what we strive to deliver for our guests, I know we have responded directly to your feedback via our own internal satisfaction survey and I can assure you I will follow the points you raise within the team for us to focus and improve upon. I hope we can welcome you back in the future to provide you with the experience I know we are capable of providing. Kind Regards, David Hayden General Manager
Good hotel, but a little rough around the edges.
Nota Tripadvisor 3.0/5 
driesdes Business - 03/02/2020 Avaliação com certificação TripAdvisor
First things first: the hotel is nice, and on a great location. Breakfast is decent. However, the staff was friendly, but more focussed on efficiency than friendliness. My room was nice and spacious, but the shower floor is very slippery and leaks water. There is a message stating that bath mats can be requested at the reception desk, but I only noticed that after I fell and severely injured by shoulder and knee. When mentioning this at the reception desk, on check-out "hmm, sorry bout that" seemed a bit of an easy apology. I couldn't lift my luggage anymore so I strolled out of the lobby with mixed feelings of a good hotel, but still a little rough around the edges. I will look for another one next time, or bring a bath mat.
Dear driesdes, Thank you for your review and feedback which is gratefully received. We are pleased that you found us to be a good hotel, however please accept my apologies for our lack of empathy at check-out when you informed us of your slip in the bathroom please be assured I will follow this up with the team. All of bathrooms and showers do comply with all UK & European legislation around the non-slip materials used, I will also ask maintenance to look at the leak you highlight in order that we can address this as well. I hope you will return and give us the chance to serve you better in the future. Kind Regards, David Hayden General Manager
OVERRATED AND UNPROFESSIONAL!
Nota Tripadvisor 2.0/5 
X5430POantoniog Couples - 25/01/2020 Avaliação com certificação TripAdvisor
It’s way too expensive for what you get. I’ve been staying in the Accor hotels for years and this is by far a huge let down for both services and quality of sleep. I’m a platinum guest and go nothing extra whatsoever. I pre-paid my room using my cumulated points + a little extra by card and got charged 3x as much. At the beginning I thought it was just the deposit but it was never sent back. Also, room very extremely noisy. I was expecting much more an a little care given also the type of customer I am. The location is perfect but I highly recommend the double tree or the M just near by. I’ve stayed in both hotels and are by far better.
Dear X5430POantoniog, Thank you for your feedback, please accept our apologies for your disappointing experience here at the hotel. I am aware we have contacted you already to understand in more detail your feedback and experience as we believe the additional charge you are referring to is the pre-authorisation amount accepted when you completed the on-line check in, I also believe we provided you with a complimentary upgrade to one of our Executive rooms as well. We look forward to hearing back from yourself so we can focus on improving the experience for our guests. Kind Regards, David Hayden General Manager
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