Hotel Novotel London Tower Bridge bintang 4

poor room with no courtesy elements; air going through the window at night and breakfast in the room arrived on wet tray dirty seats and poor towels i come at this hotel very often since 2017 and I expect having better services

I've been spent over 100 nights in this hotel and I always happy to stay there. Feels like a second home. The staff is very helpful, the rooms are nice and clean. If I had any problem with the room the staff at the reception always offered me quick and efficient solution and they always try to do their best. Big thanks for Melissa, Olivier and Caroline who always help me when I had any request and I also very satisfied with Ekaterina and with Akim who delivered excellent room service during the night. I will return just as I did many times during the last year.

It is very closed to tower hill station (lift is available). Walking distance to tower of london, tower bridge, london bridge, sky garden. Room is clean and spacious. Breakfast is nice but provide same foods/drinks daily. The hotel cannot help keeping luggages for overnight unless you will stay again.

Awesome location, close to Tower castle and bridge with easy access to hop on hop off buses for those sight seeing. The rooms are pretty small with no seperate bathroom. Beds were comfortable and the view of the tower out of our window was amazing.

Nice location, good breakfast . Room is nice except I didn’t like the bathroom in the middle of the room but the rest okay. Room was quiet and comfortable . Good quality of bed and room size was big enough.

Open space reception but not very welcoming after all. We checked-in with the feeling we were a credit card to swipe: 100GBP were blocked without reasonable explanation. No information was given on WiFi or Fitness. Welcome drink is cheap house wine at 5£. We never saw the bath mats we asked for five times as the Italian shower is slippery. No cappuccino is served after 11pm!

Hotel is well placed. Very clean. Frustrating that hotel purchases could not be charged to room. In room phone was not functional. We ordered room service, (from concierge as the phone did not work) it did not arrive. Reported problems to concierge, nothing was remedied. We asked for directions to Aldgate (a short walk from the hotel, and we were directed with pointing and stuttering rather than clear concise instructions.) Steam room not functional. Overall our stay was pleasant, but fell below 4 star standards for customer service.

Everything ran smoothly even after I booked the wrong month! Staff sorted it very quickly & gave me the same rate even though the current price was higher. I guess that as a Platinum member of Accor my loyalty was repaid. Great bar and restaurant. Only complaint is the coffee at breakfast is horrible

I stayed here for a second time for a business trip. The hotel is conveniently located within 5 minutes from the DLR train to London City airport and tube station. The team at the hotel are great. On check in, Adrian remembered me from last month. Dining room team and bar team are always ready to take your order or help out. The menu has been updated and we found the meals were good value and tasty. Rooms have all been modernized. I would recommend this hotel for business or pleasure.

Very good location of a busy hotel next to Tower Hill tube station. Decent rooms. For Accor loyalty members: After 3 1-week visits as a Platinum member I confirm that privileges are not available in this hotel due to them always being fully booked. Including room upgrades, early check-in, even the welcome amenity is not available. But then: Who needs loyal guests if you are always fully booked anyway...

We had a warm welcome by the super friendly staff at the reception. A clean room with beautiful view on Tower Bridge - thanks a lot housekeeping for cleaning our room every day, highly appreciated. Breakfast was very nice and the staff was super friendly and helpful, we enjoyed it very much. Overall great value for your money, would definitely recommend it.

The hotel is lovely but got a shock when we had dinner and a service charge was added this was a surprise as the hotel is not 5 star and there was only 2 adults and a nine year old eating dinner not a group. First time in London and did not get this in any other restaurants we ate in. Very bad taste. Breakfast get down early or YOU WILL QUEUE FOR AGES as they turn the tables around coffee machines kept breaking as well.

The person who checked me in had not correctly identified me as a silver club member and said i had been downgraded. She had accordingly altered the allocated room. She needs to be trained to look up the club number and not just rely on a name.

Great hotel with an awesome staff centrally located in London's business district within walking distance to Lloyd's. Executive room was very comfortable and the food was fantastic. Of particular importance to me was the fully functional business center and conference facilities which several of the nearby hotels do not have. The hotel is also only a short distance away from the Tube and train stations which makes moving around the city so convenient. I recommend Novotel London Tower Bridge highly as both a business hotel and a holiday hotel.

Not the first stay in this hotel. Room clean and nice, large bathroom and good modern shower. Beds and pillows excellent as usual. Thanks for the welcome drink, very appreciated. Hotel in a quiet area, very close to Tower Gateway, underground, bus 15 to Picadilly and RV1 to London Eye & Covent Garden.