ibis Leicester City 3성

고객 평점 (ALL 평가) 3.9/5 153 리뷰

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St George's Way, Constitution Hill, LE1 1PL LEICESTER, 영국

호텔설명

호텔 추가 정보

  • Central location within a 5 mins walk of Leicester Train Station

  • Public car park available at the train station

  • Relaxed restaurant serving a choice of tasty meals

  • Just 2.5 miles by car from the National Space Centre

  • Walking distance of Leicester Cathedral, De Montford University & the King Power Stadium

숙박

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호텔 위치

ibis Leicester City

St George's Way, Constitution Hill
LE1 1PL LEICESTER
영국

GPS:52.633961, -1.123088

전화
팩스 +44 116 262 0880

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 조식
  • 바
  • 100% 금연 호텔
호텔 인근
  • 주차장

Restaurant

An informal modern cafe style restaurant

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.9/5  153 리뷰

TripAdvisor 평가  3.7/5  867 리뷰

First and last !

트립어드바이저 평점 1.0/5

ThomasM2054 TripAdvisor 인증 리뷰

I stayed at the Ibis Leicester City on Sat 29th November 2025 for the first and last time. On my arrival I find out that the only lift was broken and will remain broken untill January 2026. No communication was sent prior to my stay as I may have been inclined to look elsewhere. The room was basic as expected but there was what appeared to be blood stained on the carpet. The air conditioning/heating did not work. The TV did not work as the coax cable had been ripped out the back of TV (Room next door had the same issue). The safety latch on the window was broken and was a safety risk. The morning after when I went down to breakfast at 9:50 I was greeted by the receptionist that said " not much left but help yourself" when I complained I was told that breakfast ended at 10am but stated 11am on my booking. I was refunded breakfast but then had the inconvenience of having to go elsewhere. I emailed All Accor with this feedback last week but have yet to receive a reply. Is this really the standard that I should expect of Ibis ? Terrible experience overall !

Needs a bit of cleaning up but a good nights sleep

트립어드바이저 평점 4.0/5

Russ_Hore TripAdvisor 인증 리뷰

Unfortunately when I arrived the lift was not working and won’t be until next year. Not a problem for me as I was on the first floor but something to be aware of. I arrived early, before check in time, but they kindly found me a room that was ready. The window didn’t seal very well so I had the sound of the wind whistling through (it was VERY windy) but earplugs solved that problem. The carpets could do with a wash but generally they were ok. The bed was very comfortable and the room was not too hot. Nice shower with plenty of hot water. Breakfast was good and relatively cheap. All in all I would stay here again. Good location.

Dear Russ, Thank you very much for staying with us at Ibis Leicester. We are glad to hear that overall you enjoyed your stay. We are going to take all of your comments in mind and make the improvements. Hopefully, when you visit us again, your experience with us will be even better and the lift should also be fixed by then! Once again, thank you so much for the kind comments and we hope to see you soon. Sincerely, Karishma

Avoid this hotel!!!!

트립어드바이저 평점 1.0/5

Nicola M TripAdvisor 인증 리뷰

Two friends and chose the hotel as it was close to the station and city centre for the Christmas market, and having stayed at Ibis/Accor hotels on several occasions both in the UK and overseas I was understandably hopeful of the same level of comfort and service. Upon check-in at 5pm, we were harassed at the reception/bar area by a very drunk man who the staff seemed to know/be aware of but did nothing about, which immediately put us on edge. We were then allocated our rooms on the 4th floor and informed that the lift was out of order with no prior warning. Upon reaching the 4th floor up a very tired and grubby set of stairs that smelt strongly of cannabis we reached our rooms. By which time one of my friends who suffers from a chronic back condition was in agony but didn’t want to worry us as we were exhausted from a long day already 😢 The lift door on the 4th floor had a sign on it saying that the lift would be out of order until 31 JANUARY 2026! During our stay, we encountered a number of residents wandering the corridors looking “out of it” and a strong smell of cannabis in the corridors. We also came across people smoking drugs in the hotel car park and in various states of undress which made us feel very uncomfortable . It was obvious that the hotel was also being used as temporary local authority housing/crisis accommodation. My room was tired and shabby with a TV hanging off the wall and disgustingly stained carpets, which meant that I had to keep shoes on just to walk around the room as god knows what the stains were - see pics 🤢 The “mattress” was an absolute joke. A thin piece of foam with an ill-fitting cover atop and uncover hessian base type thing. On returning that evening after a meal, another guest was at reception explaining that she couldn’t sleep as her toilet was constantly flushing. The person on reception said there was nothing they could do as the maintenance person only works Mon-Fri! What sort of hotel doesn’t have access to a 24/7 emergency repairs service?! Especially one that is part of an international chain of hotels! The receptionist tried to fob the guest off with a free breakfast worth £11 - to which she rightly replied that wouldn’t compensate for the loss of a night’s sleep so politely refused. Generally the staff were pleasant but were obviously disinterested and lacked a basic level of customer care. As a result of both the very uncomfortable bed and generally feeling unsafe both my friends and I had a terrible night’s sleep - not ideal when we faced 3-4 hour drives home the next day. This hotel falls woefully short of the standard expected from an Ibis hotel. I’ve stayed at Ibis budget in the past - which this one wasn’t - that were of a much better quality. The lack of accessibility and the fact that the hotel is being used for purposes other than leisure and travel guests means that it should not be advertised on booking sites until the issues are resolved. I will be making a complaint to Accor Hotel Group separately and requesting a refund. I didn’t expect luxury for the price, but I don’t think expecting cleanliness, a sense of safety and a decent night’s sleep is too much to ask 😓 Avoid at all costs!!!!!!!

Dear Nicola, You duplicate message from a different web site, will receive once again our full apologies about the issues encountered during your stay. As explained already we have investigated and took actions during your stay about a resident not fitting our strict non smoking policy and general attitude in our public area. We have been especially careful about our lift situation being out of service. Sorry if this was not seen from your side. The mattress you mentioned is a Topper and we have received very good comments about our Ibis Sweet Bed. Once again, I am very sorry about the inconvenience encountered during your stay. Please come back to me if you wish to discuss further. Kind regards, Patrick Hotel General Manager Ibis Hotel Leicester.

October 25 business trip.

트립어드바이저 평점 5.0/5

Ste S TripAdvisor 인증 리뷰

I stayed here for work, booked half board and was anxious about food and accommodation . After reading reviews. Breakfast was amazing, as good as any hotel I’ve stayed in, the evening menu was limited, but still had a nice enough choice for the few days I stayed, and was good enough, if you want five star dining for an evening meal go somewhere else but this suits me after work and service was ten out of ten, nice friendly staff, but as in earlier comments, lift is still broken, come on ibis, can’t be that big a problem to fix.

Dear Ste, We are thrilled to hear that everything went well during your stay. We are happy to hear that you enjoyed our breakfast. We apologise about our lift being out of service for an extended period of time and unfortunately are as troubled as you at the inconvenience. Thank you so much for choosing to stay with us and we hope to welcome you again in the near future for an even better stay. Sincerely, Karishma

Excellent quality and service with friendly staff

트립어드바이저 평점 5.0/5

Jason T TripAdvisor 인증 리뷰

Amit, Patrick Larisa and all the staff have been fantastic. They made me feel very welcome and helped make my stay very comfortable and enjoyable. I have had a wonderful stay down to the staff. I would highly recommend any one stay here. Many thanks and look forward to another stay very soon. 100% Perfect

Dear Jason, Thank you for your kind comments on our staff and hotel. I will pass this message to my colleagues and our general manager, Patrick. We appreciate you leaving us a review and are so glad to hear that you had an enjoyable time. We will be more than happy to welcome you again in the near future! Sincerely, Karishma

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 414 리뷰 8.8/10 위치
  • 541 리뷰 6.4/10 객실
  • 463 리뷰 8.6/10 서비스
  • 7 리뷰 7/10 인터넷 가격
  • 293 리뷰 4.2/10 안락함
  • 267 리뷰 6/10 청결도
  • 168 리뷰 7.7/10 조식
  • 168 리뷰 1.9/10 편의 시설

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