イビスチューリッヒメッセエアポート 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 988 件のレビュー

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Heidi Abel-Weg 5, ZURICH-OERLIKON, 8050 チューリッヒ, スイス

説明

ホテルのその他の情報

  • ハレンシュタディオンとエキシビジョンセンターメッセまで徒歩5分の好立地

  • スイス料理と各国料理のレストラン、24時間営業のバー

  • 70名様まで対応可能な3つのミーティングルーム「space by ibis」がイベントの成功をお約束

  • 客室、公共エリアで無料Wi-Fi、ビジネスコーナーは24時間利用可

当ホテルの客室

ホテル所在地

イビスチューリッヒメッセエアポート

Heidi Abel-Weg 5, ZURICH-OERLIKON
8050 チューリッヒ
スイス

GPS:47.415935, 8.5586713

電話番号
ファックス +41 44 307 47 47

アクセスと交通機関

ホテルサービス

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敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

CHARLIE CORNER

チャーリーズコーナーへようこそ。チャーリーはお客様を完璧におもてなしし、センスのよい音楽と健康的な料理を愛しています。常に豊富な種類のお飲み物をご用意し、仲間がいることに幸せを感じています。お客様のお越しをお待ちしています。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  988 件のレビュー

トリップアドバイザーの評価  3.5/5  1,850 件のレビュー

Awful night

トリップアドバイザーの評価 1.0/5

Francesca A トリップアドバイザー認証口コミ

I would never recommend this hotel. There is a nearby Ibis much better connected to the Airport by public transport. The room was awful. It smelled really strongly of smoke and the interesting thing is that there was a card on the door saying "please don't smoke"!! I opened the window for one hour but impossible to change the smell. Reception too was not helpful at all. I asked information on public transportation and two different people told me different way to go there and none worked. Thankfully I started the day early to go to the airport. I asked for a taxi and said that I would probably had to wait 15 minutes because of bad traffic when on Saturday morning at 7:15 am there is nobody around Zurich ( traffic wise). I ordered then a Uber and the taxi was there in 1 minute . There were many taxis anyway arriving and leaving constantly. Dinner too was awful. The restaurant had no choice. Or pizza or pasta. Had the pasta and it was really bad. Unfortunately there was no other choice of restaurants in the area. So definitely I would never recommend to stay at the Ibis Messe Zurich Airport. ( And still it was not cheap by any standard!).

Dear Guest, Thank you for taking the time to provide this feedback. We are truly sorry to hear that your stay at our hotel did not meet your expectations. We understand the importance of a welcoming and fresh environment, and we apologize for the discomfort caused by the odor in your room. Our hotel is a non-smoking property, and we are concerned to learn about this issue. In regards to the information on public transportation, it seems there was a miscommunication, and we are genuinely sorry for any inconvenience this may have caused. We strive to provide reliable and accurate information, and it is clear we fell short in this instance. We also regret to hear about your unsatisfactory experience with the taxi service and the confusion regarding the traffic conditions. We appreciate your feedback as it helps us to improve the accuracy of the information we provide to our guests. Concerning your dining experience, please accept our apologies for not meeting your expectations. We usually receive compliments on our international cuisine at Charlie's Corner, and we are disappointed to learn that the options did not satisfy your palate. Although we do not have a wide array of restaurants in the immediate vicinity, we aim to offer a variety of quality meals to suit our guests' tastes. Finally, we apologize if the value you perceived did not align with the pricing. We are committed to offering a comfortable stay at a competitive price, and we regret that we did not meet this standard for you. We look forward to welcoming you very soon. Best regards, Roberto Pischedda, Front Office Supervisor

Holidays

トリップアドバイザーの評価 1.0/5

Ahahavez ファミリー - トリップアドバイザー認証口コミ

Its was very bed experience at hotel just because of front office team very rude staff no experience they not giving proper information. i stay .They lack smille warmth and do not live to Accor group standards. I stay 2 rooms 345 room number and 350 rooms number. On 19 /08/24 . To 23 /08/24 check out on 23/08/24. on 20 /08/24 my mobile was not charging so i requested a wake calls to front office man i forgot his name but he his tall wearing glasses so we didn’t get wake up call so we miss our 8 am tour so we lost our money 545£ for 5 people my family. Bus live 8 am so will brought new ticket to other tour .. its was Disappointing stay .., Next day morning i asked him he say i am sorry i was busy in preparation for Breakfast he say i am along so we lost our money who is paying me ???? kindly Hotel manager please tell what is next????

Dear Guest, Thank you for taking the time to provide this feedback. We are sorry that your interactions with our front office team did not reflect the high standard of service we strive to provide. We understand how important clear and helpful communication is to our guests, especially regarding wake-up calls that are crucial to your travel itinerary. Please accept our apologies for the oversight on our part that resulted in you missing your tour, and the subsequent financial loss and inconvenience it caused your family. We take full responsibility for this lapse in service and are taking steps to prevent such occurrences in the future. We would like also to inform you that maybe here is a misunderstanding since our colleague set an alarm to your room. We would like also to inform you that we asked you about the damages in the room that we left out of order for more than 6 days and we are still waiting for an information from you. While we are unable to amend the past, we are reviewing our procedures to ensure that our team is well-equipped to handle such requests, even during busy periods such as breakfast preparations. We value your feedback as it helps us to improve our services and ensure that all our guests have a pleasant experience. We look forward to welcoming you very soon. Best regards, Reception Team

Nice cosy room

トリップアドバイザーの評価 4.0/5

Wsea3h トリップアドバイザー認証口コミ

Nice cozy room with very new bed linen. Booked a room with balcony. Room has a coffee maker and I can make tea with that machine too. Good hot shower and nice bright clean bathroom. Aircon works well when I used heater mode, I set 30C, and cool mode, I set 17C. Too expensive compared with the same hotel standards in South East Asia. I think the sockets to charge iPhone don’t work both at bedhead and the USB on the table. I tried with no luck. Carpet in room is getting old now. Housekeepers knocked my door twice around 10am as they wanted to clean room. I told them I would check out soon and I checked out around 10:40am. I thought they had in their notes that rooms having guests checking out after only 1 night don’t need to be cleaned. Overall we had a pleasant stay.

Dear Guest, Thanks for your review about our hotel. We are pleased that you found comfort in our newly furnished rooms with balcony, highlighting the versatility of our coffee maker and the quality of our hot shower. Your enjoyment of our Sweet Bed™ by ibis, designed for a restful sleep with fluffy pillows and a super-soft duvet, is particularly gratifying to hear. However, we are sorry that some aspects of your stay did not meet your expectations. We understand your concerns regarding the price comparison with other regions; please know that our rates are competitive within the Zurich market and reflect the high standard of service and amenities we strive to provide. Regarding the charge sockets, we will certainly look into this issue, as our aim is to offer a seamless experience for all our guests. Your comment about the carpet has been noted, and we assure you that we maintain our facilities with care, including regular refurbishment as was done in spring 2018. We apologize for the oversight by our housekeeping staff and will remind our team to be mindful of our guests' preferences concerning room cleaning times. Finally, we are delighted that the cleanliness and brightness of your bathroom added to the comfort of your stay. Our convenient location between the Congress Area and the Airport is something we take pride in, and we are glad this contributed positively to your overall experience. We are hoping to welcome you back in the future. All the best. Maria Tanousi, Front office Manager

Great service

トリップアドバイザーの評価 5.0/5

Karen S トリップアドバイザー認証口コミ

Amazing service, rooms are great. The service when you get a good waiter that can help translate it’s so helpful. Kevin was very helpful and told us what we needed to do to get a complimentary beverage. The room itself was great we got a double and the rooms are great. They also helped us getting around the area gave us the correct information to get to the designated location.

Dear Karensg, Thank you for such a positive review. We are thrilled to hear that your stay with us left a positive mark on your journey. We are delighted that you enjoyed our service, the quality of our rooms, and the assistance provided by our staff, including the valuable help from Kevin. It is wonderful that you appreciated the complimentary beverage and the accurate information our team offered to help you navigate the area. It would be our pleasure to have you return on another occasion. Very best wishes, Maria Tanousi, Front office Manager

Disguisting hotel in swisszerland

トリップアドバイザーの評価 1.0/5

Royal S トリップアドバイザー認証口コミ

Super disguisting, stupid, customers bullied, looking down clients hotel reception staffs. Especially guy name Kevin. You should not stay here if you dont want a horrible nightmare made by hotel staff. We have 9 bookings confirmation but 3 reception staff with FOM denied. They insisted just 8 bookings, 8 rooms. They said same booking same name meanwhile we show booking name clearly different. It took us 3 hours from 20:45 till 23:00 to get the last room. But the worst of them is threatening client by calling police. Wtf in the their heads. They did not care finding the missing name booking. Just telling same booking for 2 different booking. They keep saying No room, same name same booking number in 3 hours. At last they found our missing last room but they committed our mistake. Instead of say appologies or sorry they bully us by calling police come. What the the shame of them, never dream well educated swisszerland or swiss peoples doing bussiness that way. NEVER COME THIS TERRIBLE HOTEL, EVERYBODY. Dont make your stay with this sh..t!

Dear Johnny, Thank you for taking the time to review your stay. We are very sorry to hear that you felt our service fell below the standards expected of us. Please accept our sincere apologies, we can assure you that your comments will be shared with our team for review. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Florian Kretzschmar, General Manager

との提携 TripAdvisor

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