Novotel Zurich Airport Messe 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.6/5 834 件のレビュー

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Novotel Zurich Airport Messe - Image 1
Novotel Zurich Airport Messe - Image 2
Novotel Zurich Airport Messe - Image 3
Novotel Zurich Airport Messe - Image 4
Lindbergh-Platz 1, 8152 GLATTPARK, Switzerland

説明

ホテルのその他の情報

  • Great location next to the airport, with a tram stop outside

  • All-day dining concept and a beautiful summer terrace

  • Stylish and contemporary rooms with all the modern amenities

  • Hotel sauna and fitness area with roof terrace

  • Fitness room with a sauna for complete relaxation

当ホテルの客室

ホテル所在地

Novotel Zurich Airport Messe

Lindbergh-Platz 1
8152 GLATTPARK
Switzerland

GPS:47.425942, 8.559362

電話番号
ファックス +41 44 829 99 99

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

GOURMETBAR

Take a break and indulge yourself in the GourmetBar at the Novotel Zurich Airport Messe. Enjoy a varied selection of regional and international dishes that regularly include seasonal ingredients.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.6/5  834 件のレビュー

トリップアドバイザーの評価  3.5/5  1,497 件のレビュー

Convenient for a night stay....

トリップアドバイザーの評価 4.0/5

Voyager60265563918 ファミリー - トリップアドバイザー認証口コミ

Stayed for two nights. Located just opposite tram station from airport to city centre.Rooms were spacious and clean. All the amenities were provided for.It is a little dated property and renovation is going on. Buffet spread was adequate.

Dear Guest, Thank you for taking the time to review your stay. We are delighted that you appreciated the spaciousness and cleanliness of our rooms, as well as the convenient amenities provided. It is great that you enjoyed our location, just opposite the tram station, offering easy access to both the airport and city center. As we strive to make each stay comfortable and convenient, your feedback is especially valuable to us. We are hoping to welcome you back in the future. All the best. Monica Moya Amengual, Front office Manager

Incredible customer service

トリップアドバイザーの評価 5.0/5

Mariterr ビジネス - トリップアドバイザー認証口コミ

The hotel is average and practical location for business / close to airport, but what was remarkable was the kindness of the staff! Particular call or for Matei at reception whom welcome and help on a late flight night was so great! Staying here regularly for business for how welcome they make you feel after a long day of work or journey!

Dear Madam, Thank you for taking the time to leave your review. We are truly honored by your recognition of our commitment to outstanding service. We are delighted that the warm reception from our team, particularly Matei, made such a positive impression on you. It is our highest priority to provide a welcoming and supportive atmosphere, especially after a long day's work or journey. It would be a pleasure to welcome you back. Best wishes, Florian Kretzschmar, General Manager

During my 14 day visit in Switzerland this is the most down graded property I have found

トリップアドバイザーの評価 1.0/5

Wander49755221355 ファミリー - トリップアドバイザー認証口コミ

The hotel is below average the front desk staff was so unprofessional and uncooperative they were least bothered to ask for anything till we checked in this process took around 45 min after getting in the room its was not up to the mark here I am sharing the pics I won’t recommend this property to anyone

Dear Sir, Thank you for taking the time to share your feedback. We are sorry that you felt the level of service delivered was not that expected and rest assured that this critical feedback will be addressed with our team. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Monica Moya Amengual, Front office Manager

The worst hotel to stay.

トリップアドバイザーの評価 1.0/5

Tourist45025006312 トリップアドバイザー認証口コミ

We were three members in a room as in Europe rooms are available for that . As soon as we reached hotel there were no amenities for three people by housekeeping and the third bed was broken. Even after asking at reception no help was forthcoming and the same thing was repeated the next day also. The reception staff during night shift was quite disrespectful and rude and were not ready to help Indians out at all as the same thing happened with other Indian guests. The overall stay was a nightmare as it was the only place in our Europe tour where this non professional attitude was shown.

Dear Guest, Thank you for taking the time to provide us with your review. We are truly sorry to hear about the issues you faced regarding the amenities and the third bed in your room. Our guests' comfort is of the utmost importance, and it is clear that we fell short in providing you with the seamless and enjoyable experience we strive to offer. We are also concerned to learn about your dissatisfaction with the service provided by our night shift reception team. It is disheartening to hear that you felt disrespected, as we aim to treat all our guests with the highest level of courtesy and professionalism, regardless of their background or origin. We deeply value the diversity of our guests and are taking your comments seriously as we work to ensure that our hospitality is felt by all who stay with us. Moreover, we understand that the overall impression of your stay was not what you expected, and for this, we offer our sincere apologies. We are committed to making sure all guests leave our hotel with positive memories, and it is clear that we have significant improvements to make. We look forward to welcoming you very soon. Best regards, Monica Moya Amengual, Front office Manager

Very Good Location but Renewal Needed

トリップアドバイザーの評価 4.0/5

Joseph-2000-2000 ファミリー - トリップアドバイザー認証口コミ

The location is excellent but with private car (not too far to motorway) or public transport (tram station with line to airport and city centre just in front of hotel). Many restaurants in area. The rooms need desperately renewal, which is presently on-going; I hope it will be completed next time. The staff was very helpful and kind when needed. Cleaning (cups for tea/coffee not cleaned on several occasion) of my room was not always satisfactory. A a complaint for improvement was done with reception.

Dear Sir, Thank you for your feedback. We are pleased that you found our staff to be very helpful and kind, reflecting the high level of service we strive to provide. It is great to hear that our easily accessible location contributed positively to your stay, with its connection to both the motorway and public transport options like the tram station right in front of our hotel, offering direct access to the airport and city centre. We apologize for the aspects of your stay that did not live up to your expectations. We are currently in the process of a full renovation to update and enhance our facilities, which we hope will address your concerns regarding the need for renewal. Furthermore, we sincerely regret that the cleaning of your room, particularly the cups, was not consistently to our usual standard. We will follow up on this with our team to ensure that our commitment to cleanliness and comfort is upheld in every aspect of your experience. Finally, we are delighted that you enjoyed the convenience of having numerous dining options nearby. Our location not only makes it easy to explore local restaurants but also places guests within a 10-minute walk from the lively center of Opfikon-Glattbrugg, enhancing the overall experience of staying at Novotel Zürich Airport Messe. We hope we will have the opportunity to see you again in the future. Best regards, Monica Moya Amengual, Front office Manager

との提携 TripAdvisor

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