Novotel Zurich Airport Messe 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.6/5 933 件のレビュー

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Novotel Zurich Airport Messe - Image 1
Novotel Zurich Airport Messe - Image 2
Novotel Zurich Airport Messe - Image 3
Novotel Zurich Airport Messe - Image 4
Lindbergh-Platz 1, 8152 GLATTPARK, Switzerland

説明

ホテルのその他の情報

  • Great location next to the airport, with a tram stop outside

  • All-day dining concept and a beautiful summer terrace

  • Stylish and contemporary rooms with all the modern amenities

  • Hotel sauna and fitness area with roof terrace

  • Fitness room with a sauna for complete relaxation

当ホテルの客室

ホテル所在地

Novotel Zurich Airport Messe

Lindbergh-Platz 1
8152 GLATTPARK
Switzerland

GPS:47.425942, 8.559362

電話番号
ファックス +41 44 829 99 99

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

GOURMETBAR

Take a break and indulge yourself in the GourmetBar at the Novotel Zurich Airport Messe. Enjoy a varied selection of regional and international dishes that regularly include seasonal ingredients.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.6/5  933 件のレビュー

トリップアドバイザーの評価  3.5/5  1,488 件のレビュー

Nightmarish stay.

トリップアドバイザーの評価 1.0/5

Abhishek R トリップアドバイザー認証口コミ

One of my worst stays. - bad value for money (Almost $300 per night for a room which was worse than a basic bed and breakfast) - poorly laid linen - no toiletries - no service! (Even they try to find excuse for not keeping your left luggage for few hours) - extremely rude staff - no airport shuttle - construction work going on and the lift feels like a coffin! - when I have feedback - no intent to hear to listen. Will never stay in a Novotel. It looks they simply license their brand to anyone and have no quality control.

Dear Sir, Thank you for taking the time to share your feedback. We apologize for your stay not meeting all your expectations. We understand that the quality of the room and the amenities provided were not up to the mark, which is certainly not the standard we strive to achieve. We wish to assure you that guest comfort is our priority, and we are currently undergoing a full renovation to enhance our facilities and services. Moreover, we regret to hear that our staff did not deliver the courteous and professional service we are known for. We take your comments seriously and are addressing them with our team to ensure that we maintain our high standards of service. We are also sorry to hear about the inconvenience caused by the ongoing construction. Our aim is to improve our hotel without disrupting our guests' comfort, and we regret if this was not the case during your visit. While our airport shuttle services are available through an external partner, we apologize if this was not clearly communicated to you, and for any inconvenience you faced regarding luggage storage. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Monica Moya Amengual, Front office Manager

not worth staying

トリップアドバイザーの評価 1.0/5

manliraj トリップアドバイザー認証口コミ

i stayed here overnight for morning flight i had booked this hotel because some web sites showed free airport shuttle at reception i was told that no free service book a taxi for 30 chf rooms condition is horrible most stony pillows we both could not get any sleep had very terrible time only good thing is tram station is next to hotel

Dear Guest, Thank you for taking the time to provide us with your review. We are delighted that you appreciated the convenience of the tram station located next to the hotel, providing direct access to the city center and the airport. We are sorry that your stay did not fully meet your expectations. We regret to hear about the misunderstanding regarding the airport shuttle service; this is indeed available through an external partner at a fee which we strive to communicate clearly. Concerning the comfort of the pillows and room condition, please accept our apologies for any discomfort experienced. We are currently undergoing renovations which will address these aspects and upgrade the overall guest experience. We would like to point out that our guests generally appreciate the quality of the service and we take your comment very seriously as we strive to ensure a pleasant stay for every guest. Our hotel's prime location offers the perfect starting point to explore the vibrant city of Zurich, with its numerous attractions and shopping opportunities. We hope to have the chance to welcome you back in the future to experience our improvements first-hand. We hope we can welcome you back in the future. Kind regards, Monica Moya Amengual, Front office Manager

Poor service levels

トリップアドバイザーの評価 1.0/5

Sampath J トリップアドバイザー認証口コミ

The house keeping has not arranged the room on 31st July when I complained reception informed may be they forget and and they are off. But when I came out still they were working and when I asked for duty manager reception informed he is off at 5:30. The hotel is under reservation and still sell rooms are been sold in same floor. Do not book this hotel.

Dear Sir, Thank you for taking the time to share your feedback. We apologize for your stay not meeting all your expectations. It is regrettable that your experience with our housekeeping service was not up to the high standards we aim to uphold. We understand how important a well-maintained room is to the comfort and satisfaction of our guests. Furthermore, communication at the reception is crucial, and we are sorry to hear that it fell short of providing the support and solutions you rightfully expected. The absence of a duty manager during your time of need does not reflect our commitment to guest service. We are currently enhancing our facilities with a full renovation to improve our guests' experiences. We regret any inconvenience this may have caused and appreciate your understanding as we upgrade our hotel. Nonetheless, our location adjacent to the tram station provides convenient access to both the city center and Zurich Airport. We hope that this, along with our other amenities such as the fitness center and beautiful terrace, will encourage you to consider staying with us again. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Monica Moya Amengual, Front office Manager

Terrible Hotel

トリップアドバイザーの評価 1.0/5

samanthacM6614QV トリップアドバイザー認証口コミ

Hotel is poor; scuff marks on the walls, both in the rooms and corridors, stains on the carpets and a general air of disrepair and squalor. Staff are rude and helpful. No charging point/ adpators for phone - charging machine in lobby. Hotel under renovation so a building site. Loud. Location far from any tourist sites. Do not stay here.

Dear Ms. Qv, Thank you for taking the time to share your feedback with us. We are sorry that your stay did not fully meet your expectations. We understand how the state of the room can impact the overall experience, and we are committed to maintaining our facilities to the highest standards. Our hotel is currently undergoing a full renovation to address the concerns you have highlighted, such as room conditions and the overall appearance of our property. Nonetheless, we regret to hear that you found our staff to be less than courteous. We pride ourselves on providing a warm and professional service to all our guests, and it seems we fell short during your visit. Furthermore, we acknowledge the inconvenience caused by the lack of charging points/adaptors in your room. We have taken note of this and will look into providing more accessible charging options for our guests. Regarding the noise levels, we are taking steps to minimize the disruption caused by our ongoing renovations, and we appreciate your understanding during this period of improvement. While our location is strategically placed for easy access to the airport and city center via tram, we are sorry to hear that it did not meet your expectations in terms of proximity to tourist sites. Our aim is to offer our guests a convenient and comfortable stay, whether they are with us for business or leisure. We hope we can provide you with an improved stay in the future. Kind regards, Monica Moya Amengual, Front office Manager

Hotel horrible

トリップアドバイザーの評価 1.0/5

476sachc ファミリー - トリップアドバイザー認証口コミ

My experience here was horrible. The hotel rooms are dirty and covered in stains it was revolting. The tvs are old and the rooms are filthy. The reason we were put here was due to the rubbish airline Swiss airways DO NOT RECOMMEND. The bathrooms are dated and creepy. I was scared staying there. The only reason I am going it one star is because I can’t give it zero.

Dear Guest, Thank you for taking the time to provide us with your review. We are sorry that your stay did not fully meet your expectations. We understand that cleanliness is a fundamental aspect of a comfortable stay, and we regret to hear your remarks concerning the state of the rooms. Please be assured that our housekeeping standards are typically of the highest quality, and what you experienced does not reflect our usual practice. We have taken note of your comments regarding the in-room TVs and can inform you that upgrades are part of our ongoing renovation efforts to enhance guest experience. Additionally, we recognize the importance of up-to-date and welcoming bathroom facilities and are addressing these aspects in our refurbishment plans. We are committed to providing our guests with an inviting environment, and feedback such as yours is invaluable in our pursuit of continuous improvement. While we understand that this stay did not live up to your expectations, we are keen to showcase our dedication to guest satisfaction. Our hotel is conveniently located next to a tram station, offering direct connections to the City-Center and ZRH Airport, which many of our guests find beneficial for their travel needs. We hope you had the opportunity to enjoy the ease of access to various attractions during your visit. We hope we can welcome you back in the future. Kind regards, Monica Moya Amengual, Front office Manager

との提携 TripAdvisor

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