Novotel Zurich Airport Messe - newly renovated 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 597 件のレビュー

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Novotel Zurich Airport Messe - newly renovated - Image 1
Novotel Zurich Airport Messe - newly renovated - Image 2
Novotel Zurich Airport Messe - newly renovated - Image 3
Novotel Zurich Airport Messe - newly renovated - Image 4
Lindbergh-Platz 1, 8152 GLATTPARK, スイス

説明

ホテルのその他の情報

  • Tram connection to the airport or Messe Zurich

  • Direct connection to the airport and the city center

  • Overnight stay for 2 children in parents' room included

  • Hotel sauna and fitness area with roof terrace

  • 24-hour room service included

当ホテルの客室

ホテル所在地

Novotel Zurich Airport Messe - newly renovated

Lindbergh-Platz 1
8152 GLATTPARK
スイス

GPS:47.425942, 8.559362

電話番号
ファックス +41 44 829 99 99

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

MOZAMI RESTAURANT

Take a break and indulge yourself in the GourmetBar at the Novotel Zurich Airport Messe. Enjoy a varied selection of regional and international dishes that regularly include seasonal ingredients.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  597 件のレビュー

トリップアドバイザーの評価  3.6/5  1,516 件のレビュー

お客さまの声 3.5/5

Yasuda R. ビジネス - 確認済みレビュー すべて

部屋も清潔で満足。しかしながら部屋に湯沸かしポットが無い点や、ワークデスクになるような机や椅子が無かったのが少々不便だった。

Dear Ms. Yasuda, We appreciate that you took the time to share your experience with us. We’re glad our cleanliness standards met your expectations and that our front desk team provided supportive service. We would love to welcome you back for another enjoyable stay. Best regards, Monica Moya Amengual, Front office Manager

お客さまの声 4.5/5

Yuichi A. ビジネス - 確認済みレビュー すべて

空港と鉄道駅の間、トラム駅から徒歩1分にあり、大変便利です。スタッフは大変親切で、日本のスタッフの方も働いていらっしゃいました。部屋はリノベ中？だったのか、同僚の部屋と仕様が異なったようですが、部屋は綺麗に清掃してあり、安心して宿泊できました。朝食も十分充実していました、次回も利用したいと思います。有難うございました！

Dear Mr A., Thank you very much for sharing your positive feedback. We’re delighted you appreciated our convenient location near public transport links during your visit. Our team takes pride in maintaining clean accommodations and serving diverse breakfast options to start guests’ days right. It was our pleasure to have you experience our renovated rooms firsthand. We’re particularly glad our multilingual staff could make you feel welcome throughout your stay. We look forward to seeing you again in the future. Best regards, Monica Moya Amengual, Front office Manager

お客さまの声 3.5/5

Hisamitsu S. 一人 - 確認済みレビュー すべて

空港からもトラムで数駅で、駅からも非常に近いです。

Dear Hisamitsu, Thank you for your feedback. We appreciate your positive remarks about our convenient transport links and proximity to key transit hubs, which we know is particularly valuable for international travelers. However, we sincerely regret the inconvenience regarding the safety box and confirm our staff is always available to resolve such technical matters immediately upon notification. We hope you were able to enjoy our newly renovated InBalance wellness area during your stay, complete with sauna facilities and a tranquil rooftop terrace overlooking the Glattpark district. We hope that we may have the pleasure of welcoming you back in the future. Kindest regards, Monica Moya Amengual, Front office Manager

Not clean, unavailable staff

トリップアドバイザーの評価 1.0/5

Lesly C トリップアドバイザー認証口コミ

I want to start by saying I didn’t book this hotel, I was redirected by Swiss Airlines after a mishap with my ticket. I arrived into the room and noticed the carpet was dirty, the bathroom floor, sink and shower hadn’t been cleaned, and there were hairs on the supposedly fresh towels. I wasn’t provided a robe and slippers like the pictures show. As I wasn’t planning on being in Zurich, I didn’t bring a charger with me, so I went to ask reception if they could help me with giving me a wall plug, or charge my phone at their desk. The receptionists replied that they didn’t have any chargers. Of course that is not possible as they operate computers and phones, a simple “we can’t give it to you” would have sufficed. Anyways, I went back after a while to check again, and another receptionist let me know that they had a charging station just behind a sign that was blocking a corridor for construction (basically if you didn’t know it was there you wouldn’t see it). This means that 3 people working there had no idea about this, or they didn’t care to tell me for some reason. Disappointing experience. The dinner selection was bland and everything tasted like oil. Lastly, even after putting a “DON’T” sign out of the door, someone from housekeeping still opened it. In short, the stars of the hotel should be reevaluated, the housekeeping staff should be trained on door signs and cleanliness and the reception staff should be briefed on the hotel facilities. Would not recommend this hotel.

Dear Madam, Thank you for reviewing your recent stay with us. We sincerely apologize that your experience fell short of expectations during what should have been a comfortable stay. Our team is always available to address any concerns immediately during your visit, and we regret we missed this opportunity to assist you properly. Regarding our facilities, we confirm all rooms undergo thorough cleaning protocols after each stay. For future reference, extra amenities like charging stations are available at reception upon request, and our multilingual staff can provide detailed information about hotel services through our mobile app. We appreciate you bringing these matters to our attention, as such feedback helps us maintain our standards. While we're currently renovating public areas to enhance guest experiences, we acknowledge the importance of consistent service execution across all departments. We do look forward to seeing you in the future for a better experience. Kindest regards, Florian Kretzschmar, General Manager

Construction Zone!

トリップアドバイザーの評価 2.0/5

FamilyGuyLA トリップアドバイザー認証口コミ

Hotel rooms were clean and hotel is very convenient to public transport. Airport is just a few tram stops away. That's about it. That's the best we can say. They didn't tell us, but it is one giant construction zone. Dumpsters, dust and dirt. Breakfast was a tragedy as it's set up on long conference tables. Think prison dining. No outdoor space, no indoor space and reception is a makeshift office. Gave off serious Motel 6 vibes. Then you walk down a plastic lined hallway to the elevators. Would not be such a whining baby if they told us, but they didn't. And they didn't offer anything like, "Oh, have a beer on us" or "breakfast is included for your inconvenience." Maybe it's a cultural thing but, man, very disappointed. Good tips: Tram stop right outside - buy the 24 hour pass Coop grocery store 500m away - cross tram tracks and turn left. It's on that street about 500m down, opens at 7.00am. Great for cheese and croissants

Dear Guest FamilyGuyLA, Thank you very much for your review. We apologize for not clearly communicating our renovation and for the temporary breakfast setup. Our team is committed to guest comfort during this period. Please note that the information about our renovation is available on our official website, and we expect to complete the full renovation in approximately 2 weeks. We hope to welcome you back in the future for an improved experience. Best regards, Monica Moya Amengual, Front office Manager

との提携 TripAdvisor

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