Mövenpick Zurich Airport 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 1,354 件のレビュー

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Mövenpick Zurich Airport - Image 1
Mövenpick Zurich Airport - Image 2
Mövenpick Zurich Airport - Image 3
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Mittelholzerstrasse 8, 8152 ZUERICH-GLATTBRUGG, Switzerland

説明

ホテルのその他の情報

  • ALLSAFE and Green Globe Platinum certified hotel

  • Only 5 minutes from the Zurich airport

  • Restaurants, bar and summer terrace

  • Multifunctional meeting rooms

  • Free airport shuttle and 200 parking spaces (at a fee)

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ホテル所在地

Mövenpick Zurich Airport

Mittelholzerstrasse 8
8152 ZUERICH-GLATTBRUGG
Switzerland

GPS:47.43932, 8.568669

電話番号
ファックス +41 44 808 88 77

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

LE CHALET

Le Chalet restaurant offers a wide selection of international dishes and seasonal variations. In the summer months, you can enjoy your meal on the large summer terrace.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  1,354 件のレビュー

トリップアドバイザーの評価  4.0/5  2,481 件のレビュー

The MOST RUDE and INHUMAN RECEPTION STAFF

トリップアドバイザーの評価 1.0/5

381lakshmanj トリップアドバイザー認証口コミ

This is my 3rd visit and will never go back, the staff is so rude and awful, My wife got seriously sick and they did not want to help at all, they refused and pretended they do not know how to call an ambulance, This was around 9pm and we were HELPLESS, The reception staff so rudely avoided the situation and I ultimately got a taxi and took her to the hospital. After returning they were not even bothered or had the decency / curtsey to ask how we were? THE most UNPROFESSIONAL STAFF and HOTEL NOT HUMANS as to my opinion

Dear Lakshman, Thank you for taking the time to share your feedback. We are extremely saddened to hear about your experience and the distressing situation you faced during your stay, particularly concerning the medical emergency with your wife. It is our utmost priority to offer support and assistance to our guests in times of need, and we deeply regret that we did not provide the level of care and service expected of us. Customer care is at the core of our values, and to hear that our team did not exhibit the compassion and professionalism required in such circumstances is truly disappointing. We will follow up on this with our team to ensure that we uphold our commitment to guest welfare and support. We understand that an apology cannot change what has happened, but please accept our sincere regret for the way the situation was handled and for the lack of follow-up from our staff. It is feedback like yours that allows us to reflect on our service and strive to improve. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Bastian Mantey, General Manager

Bland and worn airport hotel

トリップアドバイザーの評価 2.0/5

Swissdiver トリップアドバイザー認証口コミ

I was relocated to this hotel, following a problem with my reservation elsewhere. Given my Gold status, I was expecting at least a decent experience. Well, the room was roomy and the bed all right, but that was it! No status recognition (welcome drink or any special attention) was the least of the problems. This hotel needs an urgent refurbishing (public spaces and rooms), and more staff to serve the clients as the service was clearly poor. This is not what a Mövenpick hotel should be!

Dear Guest, Thank you for taking the time to provide this feedback. We are pleased that you found the room spacious and the bed comfortable, ensuring a good night's rest for our guests is one of our priorities. However, we are truly sorry to hear that your stay did not meet the high standards we strive to uphold, particularly with regard to recognition for your Gold status. We understand how important these benefits are to our guests, and we sincerely apologize for any oversight. Furthermore, we acknowledge your comments on our property's need for refurbishment. While maintaining our classic charm, we are continuously working to update our facilities. Lastly, we regret to learn that our service did not meet your expectations. Delivering prompt and attentive service is essential to us, and we will reinforce this commitment with our team. We look forward to welcoming you very soon. Best regards, Bastian Mantey, General Manager

Short Stay Near the Airport

トリップアドバイザーの評価 3.0/5

deanosaur89 トリップアドバイザー認証口コミ

The hotel is conveniently located close to the Zurich Airport and has free and frequent shuttle service to the departures area at the airport that goes every 20 minutes. The beds are comfy and the room is well stocked with free bottled water, tea/coffee station with a few options and a mini fridge. The shower was nice with good pressure but has the combined hair/body wash gel in a dispenser so you may want to consider bringing your own bath products. The linens were clean and soft but there were some crumbs left on the chair that made us feel it wasn't as clean as we thought it should be at the hotel. They did provide one small chocolate for the two of us in a small Swiss flag package but we feel they should have two. The rooms at this hotel run a bit warm even in November and with the window open and it wasn't as restful a sleep as we would like to get before a flight. The lighting in the room is all provided by lamps and we felt it was odd that the left side of the bed had a switch to control the lamp outlet on the right side of the bed. We felt the lamp should have its own control near it and I did unplug it before I went to bed because we didn't discover the wall switch until the next morning and simply unplugged it. That plug in is also difficult to access and I had difficulty getting lights on in the room in the morning because I also unplugged the desk lamp for the tea kettle and did not know where the floor lamp switch was. Check in went quite smooth and the front desk staff were friendly - They offered to set up an Accor membership account and offered two free welcome drinks to us. The hotel has a bar in the lobby area, offers breakfast for an additional fee and has a small convenience store behind the front desk where you can get snacks or Movenpick ice cream. Check out was quick as well and we were able to get on to the free shuttle bus easily but it is first come first serve so it might be worth going a bit early if you're in a hurry. We got to the airport a little late to return our car rental and it was a bit tricky getting to the hotel. We went to the hotel shuttle area and could not find the shuttle that went to the Movenpick despite asking a few drivers. It is about a 10 minute drive from the airport itself so we asked a taxi driver and they offered to do the ride for 30 CHF which was insane considering Uber can do it for 15 CHF. The tram was the best option and took us from Banhof to Banhof Balsberg station for 2.8 CHF each and it was a short walk to the hotel entrance.

Dear Guest, Thanks for your review about our hotel. We are delighted that you enjoyed the comfort of our beds, the room amenities, and our convenient location near Zurich Airport. It is great to hear that you found the shuttle service efficient and our staff welcoming during your check-in, enhancing your overall experience. We also appreciate your positive remarks on the additional amenities like the convenience store and the welcome drinks offered. However, we regret to hear of your concerns regarding the cleanliness of the room and the crumbs found on the chair. We understand how important a pristine environment is for our guests, and we apologize for any lapse in our housekeeping standards. Regarding the temperature in the room, while our air conditioning is individually controlled, we recognize that preferences vary, and we are sorry to hear that it affected the quality of your rest. We also take note of your feedback on the room lighting and will consider how we might improve the accessibility of light switches for our guests' convenience. Nonetheless, we are pleased that you appreciated the service from our front desk and found the check-out process to be prompt. The location of our hotel not only provides easy access to the airport but also a variety of dining options and a relaxing bar to unwind before your travels. We are proud to offer facilities that cater to the needs of both business and leisure travelers, and we hope that the positive aspects of your stay will encourage you to return. We are hoping to welcome you back in the future. All the best. Bastian Mantey, General Manager

A hot hotel with good business links close to Zurich Airport

トリップアドバイザーの評価 3.0/5

AndyWalkerBrum トリップアドバイザー認証口コミ

The rooms in this hotel are too hot. The air conditioning and the staff seem to be able to have no effect on that. It was almost too hot to sleep at all, although the beds themselves are very comfortable. The windows do open somewhat but not enough to make a difference. They must be wasting a fortune in energy heating the place so much and it seems to be an ongoing problem based on previous rooms. On the other hand it is very well situated close (less than 5 minutes) to Bahnhof Balsberg where you can get both the tram and the S-bahn to the centre of Zurich or the airport (it's only one stop and 2 minutes to the airport). The family discount of 50% for a second room if your family is big enough to need one is very welcome.

Dear Walker, Thank you for taking the time to share your review. We are delighted that you appreciated the comfort of our beds and found our family discount beneficial. Our hotel strives to provide a welcoming and comfortable environment for all our guests, and it is heartening to know that these aspects contributed positively to your stay. However, we regret to hear that the temperature in the rooms was not to your satisfaction. Our rooms are equipped with individually controlled air conditioning and we also have extra fans available upon request to ensure our guests' comfort. We are sorry to learn that these measures did not suffice during your visit. Additionally, while our windows are designed to partially open for safety reasons, we understand that this may have impacted your experience. Finally, it is great that you loved our convenient location, which is indeed less than 5 minutes from Bahnhof Balsberg for easy access to Zurich city center and the airport. We are glad that this added value to your stay with us. We hope we will have the opportunity to see you again in the future. Best regards, Bastian Mantey, General Manager

nice hotel in clean

トリップアドバイザーの評価 4.0/5

Rich B トリップアドバイザー認証口コミ

This hotel Was picked by a tour company the hotel is very nice that's nice breakfast, but it was not in a city of Zurich it was too far to walk, and the train was a few blocks away. Not knowing the language there's been more difficult for us. The tour company could have booked us Closer to the city to able to walk. This hotel is more residential area and nothing to see or do

Dear Richard, Thank you for taking the time to share your review. We are delighted that you found our hotel to be very nice and enjoyed the breakfast we offer, which features a variety of coffee specialties, tea, and juices to ensure our guests start their day full of energy. However, we regret to hear that the hotel’s location did not entirely meet your expectations due to the walking distance to the city and the language barriers you faced. We understand that being in a new environment can be challenging, and we strive to assist our guests with clear directions and support. Moreover, our location in Glattbrugg is indeed chosen for its proximity to Zurich Airport and includes a complimentary shuttle service for ease of travel to and from the airport. Finally, while we are in a more residential area, we hope that our guests can appreciate the quieter surroundings while still having access to nearby attractions via public transport, such as tram 10 and 12 which are a short walk from the hotel. We hope you were able to appreciate our free fitness area with professional cardio equipment and strength training options, or our Mövenpick Restaurant, which offers a wide selection of international dishes and seasonal variations. We hope we will have the opportunity to see you again in the future. Best regards, Bastian Mantey, General Manager

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