Mövenpick Zurich Airport 4 つ星

Dear Karen, We would like to thank you for this review of your recent experience in our hotel. It is a pleasure to know that you appreciated our convenient location and the high standards that we strive to uphold. We have noted your comments regarding the internet and we would like to assure you that we are already working on a solution together with the provider. We have also taken note of your comments regarding the facilities and will use this feedback to examine how we can further improve. The entire team hopes to welcome you back on a future occasion. Kind regards, Adam Alattyani, Assistant Front Office Manager

Dear Guest, Thanks for your review about our hotel. We are thrilled that our shuttle services and the dedicated reception team contributed to a satisfying experience at our hotel. It is also wonderful to hear that you found the comfort and spaciousness of our suite to your liking, along with the quality of your sleep on our comfortable bed. However, we would like to apologize for any confusion regarding the breakfast option for Accor Diamond members. Our policy is to provide a delightful start to the day with our buffet, and it seems there was a miscommunication in this instance. Moreover, we regret to hear about the misunderstanding concerning the private transfer option. Finally, we are disappointed that the chocolates, a sweet touch we love to offer, were not provided. We sincerely apologize for these oversights and the inconvenience they may have caused. Nonetheless, we hope that the overall quality of your stay left a lasting positive impression. We value your loyalty as an Accor Diamond member and appreciate the opportunity to clarify any concerns. Our goal is always to ensure our guests feel comfortable and well taken care of, from the moment they arrive until their departure. We are hoping to welcome you back in the future. All the best. Bastian Mantey, General Manager

Dear Craig, Thank you for taking the time to share your review. We are delighted that you found our hotel to be a fantastic place to stay. We are pleased that you appreciated the polite and pleasant nature of our staff, who strive to offer a welcoming atmosphere for all our guests. It is always encouraging to hear when our team’s efforts positively impact our guests' experiences. However, we regret to hear that the temperature in your room was not initially comfortable. We appreciate you bringing this to our attention, and we're glad to know that the situation was resolved with the assistance of our reception team offering an additional fan. Regarding the oversight with the room service, we are truly sorry for any inconvenience caused and assure you that this is not indicative of our standard of care. Finally, we are thrilled that your overall experience was enjoyable and that your stay was marked by thorough enjoyment. It's gratifying to know that despite a couple of hiccups, you would consider returning to our hotel. We hope we will have the opportunity to see you again in the future. Best regards, Bastian Mantey, General Manager

Dear Stephane, Thank you for taking the time to share your feedback. We are distressed to hear about the challenges you encountered with room availability upon your late arrival. It is certainly not the standard we strive to uphold. Our goal is to provide comfortable accommodations for our guests, especially after a long journey, and we regret that we fell short of this commitment in your case. Furthermore, we apologize for the difficulties you experienced in securing alternative lodging and the additional travel required as a result. Providing efficient and helpful service in such situations is crucial, and we are disappointed to learn that our team did not assist you to the best of their abilities. Your loyalty as an Accor Platinum member is highly valued, and we are disheartened to hear that this experience has impacted your view of our hotel and the Accor brand. Please accept our sincere apologies for any oversights by our guest relations team that contributed to your dissatisfaction. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Bastian Mantey, General Manager

Dear Dionne, Thank you very much for your kind review. We are truly glad to hear that your stay with us was a pleasant one. We are delighted that you found our location convenient for your travel needs and that our team's hospitality contributed to a positive experience during your stay. It is great to know that the cleanliness and comfort of our rooms met your expectations, providing a relaxing environment after your journey. Furthermore, we are pleased that the hotel's modern interiors added to the welcoming atmosphere we strive to provide for all our guests. It would be a pleasure to welcome you back. Best wishes, Bastian Mantey, General Manager