Mövenpick Zurich Airport 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.8/5 1,563 件のレビュー

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Mövenpick Zurich Airport - Image 1
Mövenpick Zurich Airport - Image 2
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Mittelholzerstrasse 8, 8152 ZUERICH-GLATTBRUGG, スイス

説明

ホテルのその他の情報

  • ALLSAFE and Green Globe Platinum certified hotel

  • Only 5 minutes from the Zurich airport

  • Restaurants, bar and summer terrace

  • Multifunctional meeting rooms

  • Free airport shuttle and 200 parking spaces (at a fee)

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ホテル所在地

Mövenpick Zurich Airport

Mittelholzerstrasse 8
8152 ZUERICH-GLATTBRUGG
スイス

GPS:47.43932, 8.568669

電話番号
ファックス +41 44 808 88 77

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

LE CHALET

Le Chalet restaurant offers a wide selection of international dishes and seasonal variations. In the summer months, you can enjoy your meal on the large summer terrace.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.8/5  1,563 件のレビュー

トリップアドバイザーの評価  3.9/5  2,530 件のレビュー

Excellent services

トリップアドバイザーの評価 4.0/5

msgt97 トリップアドバイザー認証口コミ

Very good service A nice hotel located near the airport. Enjoy the shuttle bus to airpot. The i stayed at 7th floor the room was old need upgrate & tired. Staff very helpful, i arrived almost midnight. I havent had ny dinner, the staff complemantry spare a cake for me. I appreciated the kindness of the receptionists

Dear Guest, Thank you for taking the time to review your stay. We are delighted to hear that our service made a positive impression during your stay. Our team takes great pride in providing attentive care, especially when welcoming late arrivals like yourself. That said, we regret that your room on the seventh floor did not meet your expectations. While our accommodations vary in style, we continually assess opportunities for enhancements to ensure guest comfort. Nonetheless, we’re pleased you found our location convenient and appreciated the complimentary shuttle. Our receptionists always aim to offer thoughtful gestures, such as the evening treat you received. The whole team hope that we have the pleasure of welcoming you back in the future. Best wishes, Heinz Krähenbühl, General Manager

A Reliable Location, but Operational Shortcomings

トリップアドバイザーの評価 2.0/5

shogom2016 トリップアドバイザー認証口コミ

I stayed here for four consecutive nights in September. As a Hilton Diamond member, I usually stay at the nearby Hilton Zurich Airport during my three annual visits, but it was fully booked on this occasion. The hotel's principal advantage is its location. A tram stop is within a few minutes' walk, providing convenient access to the city centre—a significant advantage over the Hilton. The facilities show their age, much like the Hilton, though the rooms here are in somewhat better condition than Hilton's rather tired accommodations. The hotel's operations, however, leave much to be desired. On one of my four nights, housekeeping failed to service my room. When I called to request service that afternoon, the room was never cleaned, and fresh towels were never provided. Similarly, when I reported a broken closet door that would not move, the issue remained unaddressed until my checkout. At checkout, I requested that an invoice be sent by email, but it never arrived. A subsequent request through all.accor.com was equally unsuccessful despite of reminders.

Dear Shogo, Thank you for taking the time to review your recent stay. We appreciate your recognition of our convenient location near the tram stop, which allows easy access to Zurich’s city center. This accessibility is indeed one of the aspects many guests find valuable during their stays. That said, we sincerely apologize that your experience fell short in several areas. The issues with housekeeping and maintenance delays you mentioned are not reflective of our usual standards. Our team is always available to address concerns during your stay, and we regret we did not meet your expectations in these instances. We have shared your feedback with the relevant departments to improve our service delivery. Nonetheless, we are glad you found our rooms to be in better condition compared to other options you’ve experienced. We hope this aspect provided some comfort during your stay. We hope that we may have the occasion to welcome you back for an improved experience. Best regards, Heinz Krähenbühl, General Manager

Overpriced meals

トリップアドバイザーの評価 2.0/5

Jolie H トリップアドバイザー認証口コミ

We ordered room dining during our stay. We had slow-cooked lamb, and the side dish was forgotten, so we only got an ice cream scoop size of lamb for €44. On the kid’s menu, it’s written as Caesar salad with chicken, but there was no chicken in fact - very misleading. Breakfast was €32 per person, the most expensive breakfast I’ve had in a hotel. There was nothing justified the price. We were very disappointed with the meals. Otherwise, the service was decent.

Dear Morris, Thank you for taking the time to share your feedback. We are pleased to know you found our service standards met your expectations during your stay. However, we sincerely apologize that your dining experiences did not reflect our usual standards. Our team has been reminded to double-check orders before service, and we offer a more affordable breakfast option with coffee and pastries for 5 CHF. Moreover, we value your recognition of our convenient location near Zurich Airport and take pride in maintaining high cleanliness standards throughout our property. Kind regards, Heinz Krähenbühl, General Manager

Friendly Staff and Smooth Airport Stay

トリップアドバイザーの評価 5.0/5

Rafal B トリップアドバイザー認証口コミ

I had a very pleasant stay at Mövenpick Hotel Zürich Airport. I was especially impressed with the generous room upgrade, which made the stay even more comfortable. The free welcome drink was a nice touch and set a positive tone right from arrival. The complimentary airport shuttle was also extremely convenient and ran smoothly, making transfers to and from the airport completely hassle-free. A special thank you to Yasmin and Eugene at the reception — they were incredibly friendly, welcoming, and professional, and really made me feel valued as a guest. Their warm attitude stood out and made a big difference. Overall, a great experience and an excellent choice for anyone staying near Zurich Airport. I would happily stay here again.

Dear Rafal, Thank you for this high rating. We are delighted to hear your stay at Mövenpick Hotel Zurich Airport was enjoyable. It’s wonderful that our team could enhance your comfort with a room upgrade and start your visit on a positive note with a welcome drink. We take pride in our seamless airport shuttle service and are thrilled it added convenience to your travels. Special acknowledgments like yours for Yasmin and Eugene mean a lot, as they embody our commitment to warm, professional service. We look forward to welcoming you back soon. Best regards, Heinz Krähenbühl, General Manager

Good lobby area, staff untrained

トリップアドバイザーの評価 4.0/5

ARJAV J トリップアドバイザー認証口コミ

Good hotel, a lot of Indians stay here, rooms are a bit old fashioned and run down, but justifies the price, check in checkout staff is untrained and dont know about much things.

Dear Guest, Thanks for letting us know your opinion of your stay. We appreciate your kind words about our welcoming lobby space and are glad you found our pricing to reflect good value. However, we sincerely regret that some aspects of your experience fell short of expectations. Our team undergoes regular hospitality training, and we’re addressing your observations to improve service quality. Regarding room facilities, we continually update furnishings while maintaining our property's character. Nonetheless, we’re pleased your overall stay was satisfactory and hope you enjoyed convenient access to transportation links during your visit. It would be a pleasure to welcome you back on a future occasion. All the best, Heinz Krähenbühl, General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 390 件のレビュー 6.1/10 料理

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