Mövenpick Zurich Airport 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 1,354 件のレビュー

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Mövenpick Zurich Airport - Image 1
Mövenpick Zurich Airport - Image 2
Mövenpick Zurich Airport - Image 3
Mövenpick Zurich Airport - Image 4
Mittelholzerstrasse 8, 8152 ZUERICH-GLATTBRUGG, Switzerland

説明

ホテルのその他の情報

  • ALLSAFE and Green Globe Platinum certified hotel

  • Only 5 minutes from the Zurich airport

  • Restaurants, bar and summer terrace

  • Multifunctional meeting rooms

  • Free airport shuttle and 200 parking spaces (at a fee)

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ホテル所在地

Mövenpick Zurich Airport

Mittelholzerstrasse 8
8152 ZUERICH-GLATTBRUGG
Switzerland

GPS:47.43932, 8.568669

電話番号
ファックス +41 44 808 88 77

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

LE CHALET

Le Chalet restaurant offers a wide selection of international dishes and seasonal variations. In the summer months, you can enjoy your meal on the large summer terrace.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  1,354 件のレビュー

トリップアドバイザーの評価  4.0/5  2,476 件のレビュー

nice hotel in clean

トリップアドバイザーの評価 4.0/5

Rich B トリップアドバイザー認証口コミ

This hotel Was picked by a tour company the hotel is very nice that's nice breakfast, but it was not in a city of Zurich it was too far to walk, and the train was a few blocks away. Not knowing the language there's been more difficult for us. The tour company could have booked us Closer to the city to able to walk. This hotel is more residential area and nothing to see or do

Dear Richard, Thank you for taking the time to share your review. We are delighted that you found our hotel to be very nice and enjoyed the breakfast we offer, which features a variety of coffee specialties, tea, and juices to ensure our guests start their day full of energy. However, we regret to hear that the hotel’s location did not entirely meet your expectations due to the walking distance to the city and the language barriers you faced. We understand that being in a new environment can be challenging, and we strive to assist our guests with clear directions and support. Moreover, our location in Glattbrugg is indeed chosen for its proximity to Zurich Airport and includes a complimentary shuttle service for ease of travel to and from the airport. Finally, while we are in a more residential area, we hope that our guests can appreciate the quieter surroundings while still having access to nearby attractions via public transport, such as tram 10 and 12 which are a short walk from the hotel. We hope you were able to appreciate our free fitness area with professional cardio equipment and strength training options, or our Mövenpick Restaurant, which offers a wide selection of international dishes and seasonal variations. We hope we will have the opportunity to see you again in the future. Best regards, Bastian Mantey, General Manager

Excellent service

トリップアドバイザーの評価 4.0/5

lylied2020 ビジネス - トリップアドバイザー認証口コミ

I travel more frequently and today happened to where I visited the movenpick in Zurich. The staff at the reception the Ms Clare was extremely friendly , helpful and efficient. The Gentleman in restaurant was too the same. The customer service was at the highest. One of the best hotels I have visited.

Dear Guest, Thank you for this great review. We are delighted that you enjoyed the warm welcome and attentiveness of our staff, particularly Ms. Clare at the reception and our restaurant team member. It is rewarding to know that their efforts contributed to the high level of customer service you experienced during your stay. Our dedicated staff is the cornerstone of Mövenpick Hotel Zurich Airport, and we take great pride in providing a comfortable and hospitable environment for our guests. We look forward to welcoming you back soon. Kind regards, Bastian Mantey, General Manager

部屋が汚い

お客さまの声 2.0/5

A. M. ファミリー - 確認済みレビュー すべて

クラブサンドをルームサービスで頼んだら、配達料金9€と言われ自分で取りに行った。

Atsushi様。 この度はMövenpick Hotel Zurich Airportにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。 お部屋の清潔さについてのご指摘に感謝いたします。毎日のハウスキーピングを行っておりますが、Mizuno様のご期待に添えなかったことをお詫び申し上げます。 また、バスルームのアメニティに関するご意見も重く受け止めております。当ホテルでは統一された品質のトイレタリーを提供しておりますが、お客様の髪質に合わなかったとのことで心よりお詫びを申し上げます。 Mizuno様が感じられた価格につきましては、当ホテルは市内中心部や空港に近い便利な立地を提供しており、ご予算に合わせた様々な客室オプションをご用意しております。今後のご予約の際には、お手頃なプランをお選びいただけるよう、サポートさせていただければ幸いです。 ルームサービスの配達料に関しましても、明確な料金設定を行っておりますが、ご不快な思いをおかけしたことをお詫び申し上げます。 またのお越しをお待ちしております。 Bastian Mantey, General Manager

Poor performance at the reception

トリップアドバイザーの評価 1.0/5

Darjo C トリップアドバイザー認証口コミ

Upon my check-in, they used the type of the document (Identity Card) and entered it as my name and surname. When I approached the reception during the stay, they made fun of me and my name. Upon check-out, I received the invoice indicated that my name is Identity and my surname is Card (in my language, of course). I immediately asked to change it and use my name, because I need the proper invoice for the purpose of managing the costs of my business trip. The receptionist said that he cannot do it, but his boss can. He promised that I would receive the correct invoice. I asked hotel four times in the last week to send me the corrected invoice, but they are not responding at all. They seem to be reluctant to communicate. I am writing this review just for the purpose of getting some response from the hotel. Darjo Cizel (this is my real name)

Dear Guest, Thank you for taking the time to provide this feedback. We are sorry that your experience with our reception did not meet your expectations. It is important to us that all of our guests are addressed properly, and we regret any inconvenience caused by the misidentification on your invoice. We understand how crucial accurate documentation is, especially for business travel, and it is our standard to ensure that all details are correct. We deeply apologize for the impression our team gave when addressing your concerns. Our intention is always to provide a professional and courteous service to our guests. It is disappointing to hear that our communication has not been as responsive and efficient as we strive for it to be. Please know that we are looking into this matter to ensure that our internal processes are improved. We appreciate your patience and would like to extend our sincerest apologies for the delay in sending the corrected invoice. Your experience is not reflective of the high standards we hold ourselves to at Mövenpick Hotel Zurich Airport. We look forward to welcoming you very soon. Best regards, Bastian Mantey, General Manager

A SHAME IN SWITZERLAND

トリップアドバイザーの評価 1.0/5

Jacques P トリップアドバイザー認証口コミ

I rarely post negative comments, but this hotel deserves one! I would rate the hotel as an old factory with no customer service! Moreover, even though I am an Accor gold member and had paid my room in advance, I was asked to leave a deposit of 100 CHF, I was charged and never refunded, even after trying to contact the reception (which never replies) I write this review as I read several guest's comments to whom it happened, exactly the same, deposit pay and charged and hassle for refund!

Dear Guest, Thank you for taking the time to provide this feedback. We are sorry to hear about the aspects of your stay that did not live up to your expectations. As a valued Accor gold member, we understand your concerns regarding the deposit process. Please allow us to clarify that our policy includes a standard preauthorization for incidental charges to ensure convenience for any additional services. Nonetheless, we sincerely apologize for any inconvenience this has caused you, particularly if the refund process has not been as prompt as it should be. We are also concerned to learn about your experience with our reception's responsiveness and want to assure you that we aim to provide attentive and efficient service at all times. We regret that your perception of our establishment was impacted by the architectural style of our buildings. While our design reflects the Mövenpick heritage, we acknowledge that aesthetic preferences vary and some guests may prefer a more contemporary look. We appreciate your candid feedback, as it provides us with the opportunity to consider areas of potential enhancement. We look forward to welcoming you very soon. Best regards, Bastian Mantey, General Manager

との提携 TripAdvisor

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  • 392 件のレビュー 5.4/10 料理
  • 324 件のレビュー 3.4/10 雰囲気

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周辺の他の施設

Zuerich-Glattbruggのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。