Mövenpick Zurich Airport 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.8/5 1,512 件のレビュー

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Mövenpick Zurich Airport - Image 1
Mövenpick Zurich Airport - Image 2
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Mittelholzerstrasse 8, 8152 ZUERICH-GLATTBRUGG, スイス

説明

ホテルのその他の情報

  • ALLSAFE and Green Globe Platinum certified hotel

  • Only 5 minutes from the Zurich airport

  • Restaurants, bar and summer terrace

  • Multifunctional meeting rooms

  • Free airport shuttle and 200 parking spaces (at a fee)

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ホテル所在地

Mövenpick Zurich Airport

Mittelholzerstrasse 8
8152 ZUERICH-GLATTBRUGG
スイス

GPS:47.43932, 8.568669

電話番号
ファックス +41 44 808 88 77

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

LE CHALET

Le Chalet restaurant offers a wide selection of international dishes and seasonal variations. In the summer months, you can enjoy your meal on the large summer terrace.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.8/5  1,512 件のレビュー

トリップアドバイザーの評価  4.0/5  2,525 件のレビュー

Good lobby area, staff untrained

トリップアドバイザーの評価 4.0/5

ARJAV J トリップアドバイザー認証口コミ

Good hotel, a lot of Indians stay here, rooms are a bit old fashioned and run down, but justifies the price, check in checkout staff is untrained and dont know about much things.

Dear Guest, Thanks for letting us know your opinion of your stay. We appreciate your kind words about our welcoming lobby space and are glad you found our pricing to reflect good value. However, we sincerely regret that some aspects of your experience fell short of expectations. Our team undergoes regular hospitality training, and we’re addressing your observations to improve service quality. Regarding room facilities, we continually update furnishings while maintaining our property's character. Nonetheless, we’re pleased your overall stay was satisfactory and hope you enjoyed convenient access to transportation links during your visit. It would be a pleasure to welcome you back on a future occasion. All the best, Heinz Krähenbühl, General Manager

The most filthy and dirty hotel

トリップアドバイザーの評価 1.0/5

Malina I トリップアドバイザー認証口コミ

The most filthy and dirty hotel I have ever booked a room at in my life! I booked because I came to a job fair that was held in this hotel, but I DO NOT advise anyone to make the mistake of staying in this hotel! The duvet covers were dirty and I turned on the light to see how filthy and filthy they could be!!!! It was miserable!!. And when I say miserable please see the attached pictures!, the bathroom was filthy and the sanitary ware very old and dirty (see the pictures) the air conditioning vent was covered in dust and I think mold bacteria had already grown there (also see the pictures), the heat did not work... so something horror! This hotel should not be operating! It is unacceptable to let a hotel operate like this. I will also send the pictures to the health department in Zurich, and I am sure that measures should be taken to close this hotel!!! It is miserable!!! If I could give a minus grade I would, unfortunately I can't give a grade lower than 1 because the grades are from 1 to 5, but if I could I would give a minus 5.

Dear Alina Thank you for taking the time to review your recent stay at our hotel. We sincerely apologize that your experience fell short of expectations in multiple aspects. Our team takes cleanliness standards extremely seriously and has reinforced inspection protocols following your comments. While our HVAC systems undergo quarterly professional maintenance, we regret any discomfort caused and have conducted additional checks. We appreciate you bringing these matters to our attention as it helps us maintain our facilities. We hope to have the opportunity to welcome you back in the future. Best regards, Heinz Krähenbühl, General Manager

close to airport

トリップアドバイザーの評価 4.0/5

govindagrawal トリップアドバイザー認証口コミ

CLOSE TO airport .they have shuttles to airport . big rooms but rooms need refurbishing . friendly staff . the breakfast was good .

Dear Govind, Thank you for taking the time to share your feedback. We are delighted that you found our location convenient for your travel needs and appreciated our airport shuttle service. It is wonderful that you enjoyed the spaciousness of your room and the friendly assistance from our team. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We take all feedback seriously and will share your comments with our maintenance team. Nonetheless, we are pleased that you had a positive experience with our breakfast offerings. We hope you were able to take advantage of our hotel's excellent connectivity to both the airport and Zurich city center. We hope to have the pleasure of welcoming you again. Kind regards, Heinz Krähenbühl, General Manager

Worst Customer Service

トリップアドバイザーの評価 1.0/5

729elianem トリップアドバイザー認証口コミ

This is the worst Customer service and Hotel in Zurich . The rooms were dirty upon arrival - Check in is at 15:00 and we arrived at 18:00 and room was not ready. The next day the room was not cleaned and someone did the bed but layed down on it - the bed sheets were re used . The keys of our rooms didn’t worked so we had to go to the lobby several times . The staff in the reception was not friendly at all neither Customer centric oriented. In particular in the reception Adelaida and Mahmoud were truly aggressive with us, as if we had the fault of their incompetence.

Dear Éliane, We thank you for taking the time to share your feedback. However, we sincerely apologize that your experience fell short of expectations. Our check-in process normally ensures rooms are prepared by 15:00, and we regret this wasn't your experience. We take cleanliness seriously with daily housekeeping, and will reinforce this standard. Regarding staff interactions, we expect courtesy as fundamental and will address this directly with our team. We hope we have the pleasure of seeing you again in the future. Take care, Heinz Krähenbühl, General Manager

Worst hotel ever

トリップアドバイザーの評価 1.0/5

Passport61158920674 トリップアドバイザー認証口コミ

Everything in this room was dirty: carpet, night stands, worktable, vanity in the bathroom, cups and coffee maker, glasses. Had to use lysol disinfectant on Everything. Service at the restaurant was terrible and the food was inedible. I do not recommend this hotel, one of the worst hotels I stayed in.

Dear Guest, Thank you for sharing your feedback about your experience at our hotel. We sincerely apologize your experience fell short of our usual standards. Our housekeeping team conducts daily cleaning using professional-grade products, and we regret any lapse you encountered. Our restaurant staff receives regular service training, and we're disappointed this wasn't reflected during your visit. We've shared your comments with our culinary team who maintain strict quality controls on all dishes. Though we understand your decision, we hope you might reconsider future visits as we continually refine our guest experience. We hope to welcome you back on future occasions. Best regards, Heinz Krähenbühl, General Manager

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