Le Medina Essaouira Thalassa Sea & Spa MGallery bintang 5

Catatan tamu Avis (Peringkat ALL) 4.5/5 953 ulasan

Le Medina Essaouira Thalassa Sea & Spa MGallery - Image 1
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Deskripsi

Keistimewaan hotel

  • Two minutes from the UNESCO World Heritage-listed medina

  • Partner of the city's major arts festivals

  • A Memorable Moment where you can discover Medina's rich heritage

  • A private golden sandy beach

  • A mixed thalassotherapy and spa institute

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Lokasi hotel

Le Medina Essaouira Thalassa Sea & Spa MGallery

Avenue Mohamed V
44000 Essaouira
Morocco

GPS:31.508509, -9.765902

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

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Peringkat ALL  4.5/5  953 ulasan

Peringkat TripAdvisor  4.5/5  2.697 ulasan

Sertifikat keunggulan 2024

Faded elegance with a good SPA

Catatan Tripadvisor 4.0/5

derbyshirenomad Ulasan TripAdvisor tersertifikasi

I stayed at the hotel for 4 nights with a young family and the start was not fantastic. I used their travel service to book a taxi from my Riad in Marrakech to Essaouira however, it did not turn up and I received no communication from the hotel. Staff at my Riad rang for an hour to speak to reception and eventually they got through and confirmed that the hotel had failed to book it, so I had to make alternative arrangements. When I did arrive at the Le Médina Essaouira Thalassa, the staff were most apologetic and compensated me adequately for the inconvenience. The hotel itself is superbly situated minutes from the medina and port. I could see how grand the hotel was in the past but there are cracks now showing and most of the hotel needs a facelift to gain back its former glory. That said, the rooms were of a good size (though my TV worked sporadically and the shower temperature routinely fluctuated). Breakfast had lots of choice in a nice restaurant location. We ate dinner at the Mbeach restaurant that overlooked the beach and the seafood tajine was particularly good. Both my wife and I had massages and used the Spa and felt it was the best part of the hotel. Overall, a very lovely stay and the staff were very friendly when they were not rushing about. I would happily stay again there in the future.

Dear Derbyshirenomad, Thank you for sharing your recent experience at Le Médina Essaouira Thalassa. We sincerely apologize for the initial inconvenience with the taxi service and any inconvenience caused during your stay. It is heartening to hear that our staff handled the situation well and that you enjoyed our central location and the amenities, particularly our spa facilities and dining options. Your feedback regarding the condition of the hotel is duly noted, and we are committed to addressing areas that need improvement. We look forward to welcoming you back in the future and providing you with an even more enjoyable stay. Warm regards,

Mixed experience this time

Catatan Tripadvisor 5.0/5

aardvarktraveller Ulasan TripAdvisor tersertifikasi

This is our 6th time at this hotel and overall it’s a great experience evidenced by us returning. All the communal areas are spotless with lots of places to sit and beautiful flowers. The rooms are a bit dated but are nicely done out and very comfortable. The room service is excellent with a twice daily service. The laundry service is superb. The pool in the centre of the hotel is cleaned every day, as are the sun beds. A visit to the spa is also well worth it. The stand out team is the breakfast one and they quickly learn your preferences. It’s a well located hotel right on the beach, with a beach bar and restaurant and private beach. It’s an easy walk to both the new and the old medina with lots of restaurants and don’t forget to check out Taros bar for sunset. The negatives They are completely incapable to be relied upon for taxis to and from the airport- we tried this time for the second time this year to no avail. A large tour group of Italians arrived during our week stay. They were loud, rude and aggressive. Added to which our room was above the restaurant/ breakfast room. Don’t expect an early night when groups are here. Our room. Disappointed doesn’t cover it. The noise see above. Gets the least sun on that side. No room upgrade (we know they were busy). We are PLATINUM members but you wouldn’t think that from this room allocation.

Dear guest, Thank you for your continued loyalty and for sharing your feedback with us. We're delighted to hear that you enjoyed many aspects of your stay, from our immaculate common areas to our excellent room service and spa facilities. We sincerely apologize for the inconvenience you experienced. Your feedback regarding room assignments is valuable and we will certainly review our processes to ensure a smoother experience for our Platinum members in the future. We appreciate your constructive comments and hope to have the opportunity to welcome you again for a truly exceptional stay. Sincerely,

Horrible stay! Avoid it!

Catatan Tripadvisor 1.0/5

Ciuchy Couples - Ulasan TripAdvisor tersertifikasi

Terrible experience, very outdated building, poor quality and pricey breakfast. Rooms full of dust (I could not sleep the night). Very rude staff, one of them even said ‘french only’ as she did not speak English. Horrible experience! Choose something better, with proper hospitality services and decent rooms/facilities. I think there are some Riad in the medina of Essaouria, I would go for a good one of them.

Dear Mr Ciuchy, We are very sorry to hear about your disappointing experience. This does not reflect the high standards we wish to offer. Your very constructive comments are deeply concerning and we sincerely apologize for any inconvenience caused. We will address these issues internally to ensure improvements are made. Thank you for bringing this to our attention and we hope to have the opportunity to regain your trust in the future. Sincerely

Fantastic staff and hotel

Catatan Tripadvisor 5.0/5

Nigel M Ulasan TripAdvisor tersertifikasi

Superb staff in this hotel make the holiday experience so worthwhile. Across every area the staff work so hard. This hotel is close to the city Medina so all the restaurants and shops are easily accessible. The rooms are large and well equipped. As Essaouira becomes more popular, the bathroom area needs to be updated to reflect a more modern clientele. The pool area and hydro therapy areas are excellent. Breakfast is plentiful, with the option to eat outside. Good restaurant belonging to the hotel is by the beach. We will certainly return to this hotel.

Dear guest, Thank you for your kind words and valuable feedback. We are delighted to hear that you enjoyed your stay with us and appreciated the efforts of our dedicated staff. We will certainly take your comments about the bathroom area into consideration as we strive to enhance our accommodations. It would be our pleasure to welcome you back to our hotel in the future. Sincerely

The prize goes to accor

Catatan Tripadvisor 5.0/5

Wolf R Ulasan TripAdvisor tersertifikasi

It's the small details and care that matters ..l just popped in at midnight as lwas cycling with low blood sugar . I was in bad condition and the lady at front desk rushed to help me with kindness and a smile she ran and got me a coca cola and some sweets .l rested at lobby for some time and we had a little chat ..thank Madam kenza you saved my life ..this is hospitality that goes beyond margins and profits Ex accor executive chef M.fawzi al barazi

Der Mr Al Barazi, Thank you for sharing your positive experience at our hotel. We are delighted to learn of the kindness and care you received from our reception team, especially Madame Kenza. We pride ourselves on our attention to detail and the well-being of our guests. We hope to see you again soon. Sincerely,

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 579 ulasan 9.8/10 Lokasi
  • 602 ulasan 7.6/10 Kamar
  • 990 ulasan 9.2/10 Pelayanan
  • 12 ulasan 4.4/10 Internet
  • 399 ulasan 8.9/10 Sarapan
  • 307 ulasan 8.1/10 Kenyamanan
  • 305 ulasan 9.6/10 Pantai
  • 302 ulasan 7.1/10 Kolam

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