Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,524 件のレビュー

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111 avenue de marlioz, CS 50146, 73100 AIX LES BAINS, France

説明

ホテルのその他の情報

  • Hotel-restaurant in the heart of a wooded parkspanning 24.7 acres (10 hectares)

  • Domaine de Marlioz thermal baths

  • Access to Nuxe Spa included until 10pm (age 16+)

  • +7535 sq. ft. (700 m²) of space for all your events

  • Hotel near the beaches of Lake Bourget

当ホテルの客室

ホテル所在地

Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz

111 avenue de marlioz, CS 50146
73100 AIX LES BAINS
France

GPS:45.675564, 5.909185

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,524 件のレビュー

トリップアドバイザーの評価  4.0/5  241 件のレビュー

Would not return to this hotel and probably would not book another mercure hotel.

トリップアドバイザーの評価 2.0/5

Phill S トリップアドバイザー認証口コミ

Several things let this hotel down and spoilt our stay. On arrival we were charged a caution against our card which was 150% of the cost of the whole stay. We were given a voucher for a free drink, yes one free drink, what do you do sit and watch your partner drink their free drink, come on Mercure if you are going to give out free drinks make it for each adult guest in a room. The waiting staff, well the dress code was not what you would expect from a 4* hotel, jeans , white shirt and trainers! Come on we are not snobs but it would be nice to be able to tell the difference between the staff and a guest. The barman first night split both drinks when placing them on the table, we had to ask for a serviette to dry the table and glasses. The restaurant food and wine very over priced a bottle of Sauvignon 36 euros as it was poured it was split (same barman) the barman then noticed a piece of cork in the glass which was poured for tasting so he took the glass away, the glass was about 1/4 full, a new clean empty glass was then brought to the table and the wine poured, Come on mercure standard practice is “sorry sir, removal of glass and bottle and new bottle and glass brought to table” The rooms were fine laid out well the shower was a very good size, there was a problem with our bed , it appears that the beds raise to waist height for the maids to make them, ours wouldn’t go down one of the days we were there, we returned to the maid trying to get the bed to go down and lock into place, we tried to help her but the maintenance man had to be sent for so we went down to the bar to have a drink and keep out of the way for a bit , on out return the maid was still in the hallway and she apologised for the problem and said the bed was fixed, which it was. If we were to praise the hotel for anything it would be the maid, she was excellent our room was always spotless , she was always polite and the apology from her for the bed was more than what we got from the reception staff who must have been aware of the issue. There was another problem with our room which maybe would not affect everyone but the conduit for the air conditioner in the downstairs bar area went through the room near the bed and one of our party had to buy earplugs because of the noise. In all this hotel was a disappointment to us and has put us off booking another mercure hotel.

Comfortable rooms, excellent food

トリップアドバイザーの評価 4.0/5

DMadoc Couples - トリップアドバイザー認証口コミ

I had a one night stay and had a very spacious room with a balcony, which was comfortable and well equipped. The restaurant was excellent, extremely good value for the high quality of the food. Buffet breakfast also was very good. Staff were friendly. Spacious grounds in a good location and it all added up to an enjoyable visit. The guest wifi needs improving.

Dear DMadoc, Thank you very much for your comment. Feel free to come back ! Regards, Domaine de Marlioz Team

It should be a 3-star

トリップアドバイザーの評価 3.0/5

bluchrys ファミリー - トリップアドバイザー認証口コミ

Very disappointing experience with a 4-star hotel. Not family friendly. Lots of waiting time for the room to be ready on arrival. Waited 45minutes for it. The swimming pool is not for 16 and below. It is ridiculous. We were advised to go to the pool at Ibis next door. Requested an extra bed and baby bed but end up receptionist telling me there is no space in the room. It is a really spacious room I would say. Please put in some effort into your attention to customers. The double shower should be a fantastic experience but ended up à flooding bathroom. No shower curtain, water cannot be drained quickly as both are in use. Lack of division between the wet and dry shower area. (Asked for shower curtain but there was none. Then why is there a pole?) Massage was very average but pricy. 60€ for 30minutes which I was to to wait. Which took me 12minutes late to start. Lots and lots of waiting time in this hotel by the time we step in. Waited long to have a room. Waited long to have massage session started. Waited long for food in restaurant. (Please refer to my comment into Restaurant bioz) Mini gym, highly restricted swimming pool, water leaking shower. We are here for a lovely holiday but loads of time taken up just to wait things to happen. Won’t be returning at all.

Very comfortable

トリップアドバイザーの評価 4.0/5

JMNZug ファミリー - トリップアドバイザー認証口コミ

Stayed here one night. Privilege rooms were spacious and comfortable. Bed very luxurious. Breakfast was OK, without being special. Restaurant is overpriced for what it is for dinner and the service was mixed, waitress very friendly and helpful, but the impression was of understaffing.

One of the nicest Mercure we've been to

トリップアドバイザーの評価 4.0/5

Sugarplumcici トリップアドバイザー認証口コミ

Nestled amongst the rolling green hills of Domaine de Marlioz, the environment couldn't be more tranquil. The interior design is cosy and modern. The location is both its blessing and its curse though - my husband had a race in the nearby area during our stay and took the car, which meant I had to walk 20 minutes to town. It was all a bit far from any action. We loved our second floor Privilege room that looks out to the nature. The room itself looks newly renovated, is spacious and very clean. I think it was the first time that we had a double shower in a hotel room - what a luxury! The bed is so soft and dreamy. Fast and reliable wifi. The spa (which consists of an indoor pool, jacuzzi and a heated outdoor pool, hammam was closed due to covid) is a nice addition though I wouldn't stay here specifically for it. Most guests are couples chilling in the spa areas so it's pretty quiet. No sight of kids anywhere. I had a body treatment which was nice but not exceptionally so. Breakfast was good with a wide variety of hot and cold items. The hotel and staff have made huge efforts to implement all the right sanitary measures so we felt quite safe. We had a lovely stay but next time I'd probably opt for a hotel in town.

Dear Guest, Thank you very much for your comment ! Regards, The Domaine de Marlioz Team

との提携 TripAdvisor

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