Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,067 件のレビュー

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111 avenue de marlioz, CS 50146, 73100 AIX LES BAINS, フランス

説明

ホテルのその他の情報

  • Hotel-restaurant in the heart of a wooded parkspanning 24.7 acres (10 hectares)

  • Domaine de Marlioz thermal baths

  • Bains des Alpes aqua center, NUXE spa and balneotherapy for age 16 plus

  • 7,750 sq.ft of event space for all your events

  • Hotel near the beaches of Lake Bourget

当ホテルの客室

ホテル所在地

Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz

111 avenue de marlioz, CS 50146
73100 AIX LES BAINS
フランス

GPS:45.675564, 5.909185

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,067 件のレビュー

トリップアドバイザーの評価  4.0/5  260 件のレビュー

2025エクセレンス認証

Nice Hotel.

トリップアドバイザーの評価 4.0/5

Tony P ビジネス - トリップアドバイザー認証口コミ

One night stay, nice hotel. Very slow on check in, and on arriving at room, key wouldn’t work? Returned to reception and joined the queue again …… Nice spacious room with all the facilities. Had evening meal in restaurant, delivered wrong starter, but eventually got sorted. Nice meal, quick service. Great breakfast and ample parking on site.

Will not reiterate.

トリップアドバイザーの評価 2.0/5

Joris B トリップアドバイザー認証口コミ

We stayed at the Mercure for 3 nights, and we will not reiterate. We booked a privilege room with terrasse. Cons. - There was no desk in the room, hence, extremely unpractical to work. - The internet connection is so slow, you cannot attend a simple online meeting. - The shower was a complete mess: on the second day the shower hose broke and sprayed all over the bathroom. Third day, the rainfall shower had so much flow (even on minimum) that it flooded the bathroom. - The terrasse had an alrightish view with the top of the mountains, however, it was direct on the passing road (quite noisy during the day) - There is a railway track nearby, and the noise is loud enough even with the window closed. - The staff is kind but not trained, 4 people were needed to find an answer to our question regarding their own services. - If you're an Accor member (even Diamond), you do not get any benefit out of your stay: no priority check-in lane, only one welcome drink for the Accor member, no breakfast, no enhanced internet. Still wondering why they pay the Mercure franchise... Pros - Location near the Revard and Chambéry - Access to the spa facilities (did not use though)

Would not return to this hotel and probably would not book another mercure hotel.

トリップアドバイザーの評価 2.0/5

Phill S トリップアドバイザー認証口コミ

Several things let this hotel down and spoilt our stay. On arrival we were charged a caution against our card which was 150% of the cost of the whole stay. We were given a voucher for a free drink, yes one free drink, what do you do sit and watch your partner drink their free drink, come on Mercure if you are going to give out free drinks make it for each adult guest in a room. The waiting staff, well the dress code was not what you would expect from a 4* hotel, jeans , white shirt and trainers! Come on we are not snobs but it would be nice to be able to tell the difference between the staff and a guest. The barman first night split both drinks when placing them on the table, we had to ask for a serviette to dry the table and glasses. The restaurant food and wine very over priced a bottle of Sauvignon 36 euros as it was poured it was split (same barman) the barman then noticed a piece of cork in the glass which was poured for tasting so he took the glass away, the glass was about 1/4 full, a new clean empty glass was then brought to the table and the wine poured, Come on mercure standard practice is “sorry sir, removal of glass and bottle and new bottle and glass brought to table” The rooms were fine laid out well the shower was a very good size, there was a problem with our bed , it appears that the beds raise to waist height for the maids to make them, ours wouldn’t go down one of the days we were there, we returned to the maid trying to get the bed to go down and lock into place, we tried to help her but the maintenance man had to be sent for so we went down to the bar to have a drink and keep out of the way for a bit , on out return the maid was still in the hallway and she apologised for the problem and said the bed was fixed, which it was. If we were to praise the hotel for anything it would be the maid, she was excellent our room was always spotless , she was always polite and the apology from her for the bed was more than what we got from the reception staff who must have been aware of the issue. There was another problem with our room which maybe would not affect everyone but the conduit for the air conditioner in the downstairs bar area went through the room near the bed and one of our party had to buy earplugs because of the noise. In all this hotel was a disappointment to us and has put us off booking another mercure hotel.

Comfortable rooms, excellent food

トリップアドバイザーの評価 4.0/5

DMadoc Couples - トリップアドバイザー認証口コミ

I had a one night stay and had a very spacious room with a balcony, which was comfortable and well equipped. The restaurant was excellent, extremely good value for the high quality of the food. Buffet breakfast also was very good. Staff were friendly. Spacious grounds in a good location and it all added up to an enjoyable visit. The guest wifi needs improving.

Dear DMadoc, Thank you very much for your comment. Feel free to come back ! Regards, Domaine de Marlioz Team

It should be a 3-star

トリップアドバイザーの評価 3.0/5

bluchrys ファミリー - トリップアドバイザー認証口コミ

Very disappointing experience with a 4-star hotel. Not family friendly. Lots of waiting time for the room to be ready on arrival. Waited 45minutes for it. The swimming pool is not for 16 and below. It is ridiculous. We were advised to go to the pool at Ibis next door. Requested an extra bed and baby bed but end up receptionist telling me there is no space in the room. It is a really spacious room I would say. Please put in some effort into your attention to customers. The double shower should be a fantastic experience but ended up à flooding bathroom. No shower curtain, water cannot be drained quickly as both are in use. Lack of division between the wet and dry shower area. (Asked for shower curtain but there was none. Then why is there a pole?) Massage was very average but pricy. 60€ for 30minutes which I was to to wait. Which took me 12minutes late to start. Lots and lots of waiting time in this hotel by the time we step in. Waited long to have a room. Waited long to have massage session started. Waited long for food in restaurant. (Please refer to my comment into Restaurant bioz) Mini gym, highly restricted swimming pool, water leaking shower. We are here for a lovely holiday but loads of time taken up just to wait things to happen. Won’t be returning at all.

との提携 TripAdvisor

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