Ocena klientów 4.3/5 Liczba opinii: 4 149
hotel certyfikowany ALLSAFE
An ALLSAFE Clifton Environmental Services certified hotel.
Zameldowanie od: 14h00
Wymeldowanie do: 12h00
Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking
Double room with 1 double bedZdjęcie nieumowne
Twin room with 2 bedsZdjęcie nieumowne
W zależności od dostępności
Accessible Room with 1 double bedZdjęcie nieumowne
W zależności od dostępności
100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hoteluDowiedz się więcej
Unable to get into our room with all our things in at 10pm
j0rdanj13 02/12/2020 Opinia zatwierdzona w TripAdvisor
Would award 0 stars if I could. Was locked out of our room when we arrived back at hotel at 10pm after food and drinks. We was then placed in another room with none of our stuff to sleep. After sleeping in another room we then got into our own room at 7am. I tried to complain at reception when leaving and she told me she would investigate and email me however I haven’t had any explanation and no apology.
lack of customer care
Jacqueline H 06/08/2020 Opinia zatwierdzona w TripAdvisor
Before my stay I contacted Ibis regarding my unease at travelling and they agreed to defer my visit until next year rather than refund. I have since not had email confirmation, and worse, they keep sending me emails saying how they are looking forward to seeing me, that I can check in on line, and not they hope I enjoyed my stay. Obviously they do not care enough to realise I have not been, nor confirm deferred booking. Just kept my money.
We didnt stay
craig0172020 01/08/2020 Opinia zatwierdzona w TripAdvisor
We were not able to stay as we were and still are unable to leave Australia. So far after numerous emails we have not been given a refund, even though the Accor website states we are entitled to one. So I would have to say the service is non existent and I would not rate them very well at all
My Ibis Cardiff Hotel Review
akazizaa1 23/01/2020 Opinia zatwierdzona w TripAdvisor
A hotel in a great location. Nice rooms, clean and tidy. Flat screen t.v. in room and tea/coffee making facilities available in rooms. Friendly and helpful staff. Wi-fi available in hotel and restaurant service
Dirty noisy room.
sbaxter803 Business - 07/10/2019 Opinia zatwierdzona w TripAdvisor
My stay was terrible. There was a badly cleaned pile of sick in the corner with stains on the wall and still sick on the carpet, the room did not feel clean. The room next door were plating music loudly until late. The curtains did not close and the street light was right outside the window shining in through the gap. All in all a terrible nights stay. I will not be staying with IBIS again. I have made a complaint about the sick stained floor but am yet to hear back.
Najnowsze opinie: 20