Mercure Nelspruit Hotel 3 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.0/5 427 beoordelingen

Beste prijs
garantie
Mercure Nelspruit Hotel - Image 1
Mercure Nelspruit Hotel - Image 2
Mercure Nelspruit Hotel - Image 3
Mercure Nelspruit Hotel - Image 4
Corner N4 & Graniet Street, PO Box 1556, Nelspruit, 1200 NELSPRUIT, Zuid-Afrika

Omschrijving

Extras van het hotel

  • Free WiFi

  • Self Catering apartments

  • Walking distance to shopping centre

  • 5 conference rooms. Main conference can cater for 100 guests

Onze accommodaties

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Hotel locatie

Mercure Nelspruit Hotel

Corner N4 & Graniet Street, PO Box 1556, Nelspruit
1200 NELSPRUIT
Zuid-Afrika

Gps:-25.467319, 30.956833

Telefoon
Fax +27 13 741 4290

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Pendeldienst
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • Roomservice

MERCURE

Bij Mercure-hotel Nelspruit kunt u genieten van ons uitgebreide Zuid-Afrikaanse ontbijt, regionale à-la-cartespecialiteiten en themabuffetten. Onze gepassioneerde chefkok en zijn team zorgen ervoor dat u helemaal wordt ondergedompeld in de lokale cultuur.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.0/5  427 beoordelingen

TripAdvisor score  3.5/5  334 beoordelingen

Never book a function at this venue!

Tripadvisor-waardering 1.0/5

EdaLowvelder Gecertificeerde beoordeling door TripAdvisor

We booked a yearend function at the hotel, paid a deposit and confirmed numerous times if everything is in order. Unfortunately on arrival nothing was prepared and they did not expect us. Poor excuses and no managers that even came to apologise for the poor and non-existing service. Will never go there again! We went just across the road to The Capital and were welcomed with professionalism and excellent service!

Worst hotel experience at Mercury's Nelspruit!

Tripadvisor-waardering 1.0/5

Dolce B Gecertificeerde beoordeling door TripAdvisor

The appearance of the hotel has deteriorated, the receptionists don't wear any uniform or identification, there were rowdy guests who fought all night causing us loss of sleep. Bathrooms are filthy including the inner part of the toilets that don't get scrubbex nor the baths or showers with broken and rusted doors. The mini fridge has pain falling apart andis rusted, the cupboard doors are broken and sofas are colorless and they dink as you sit, the pillow cases are old and it's clear the furniture, curtains etc have not been replaced since this hotel opened. Save yourself the trouble and don't stay here if you like quality, peace of mind and safety.

Dear Dolceb2023, Thank you for taking the time to tell us about your experience at the Mercure Nelspruit. I am so sorry for us not living up to your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future as we are working hard to improve our property. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

The money you pay is not worth the experience! Mercure hotel Nelspruit! is the ghetto

Tripadvisor-waardering 1.0/5

Sightseer55764554347 Gecertificeerde beoordeling door TripAdvisor

We stayed at Mercure Nelspruit from 7-8 April 2023 and we got no sleep! The following upset us: 1. Receptionist could not find our booking that was done through Bookings.com. 2. We got a room at the top and the bath was filthy and full of stains,the side of the hanging towels had dirt marks so we went back to reception and politely asked for another room. 3. The new room was now on the ground floor and it had a dirty toilet with black things on the inside, the mini fridge was broken with cracks and paint falling apart. 4. The light in the room is filled with dirt and dead bugs the sofa is old and colorless, the pillows and throws are ancient, probably never replaced since purchase. 5. There were people in the upper room loud, playing music, banging the varanda door, arguing and fighting, I tell you we felt so unsafe, I did not get any sleep. 6. People stay in the pool for as long as they like untill late night, there's just no control. 7. The shower is filthy in appearance, the door doesn't is old, broken and rusted. 8. The main door into the room had a broken handle on the inside, no lock to keep my family safe and the bed bottom was dirty and the pillows dusty. 8. No face cloths provided. I honestly don't know how this facility can be graded 3 stars by the tourism grading council because they need to go and remove those stars from this facility. The place is falling apart and what you see on the site is not what it looks like in reality, the pictures posted are old and they don't show the new reality of the hotel, right at the reception the painting of the building is falling apart and the situation is the throughout the facilities. I've stayed at this hotel multiple times, if I ever thought of going to Nelspruit Mercure was always my first choice, but I am surprised by the bad service I and my family got, I never thought that the quality of the service would degrade this much it is unbelievable.

Dear Sightseer55764554347, Thank you for taking the time to tell us about your experience at the Mercure Nelspruit. I am so sorry for us not living up to your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future as we are working hard to improve our property. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

kamers hebben dringend aandacht nodig

Tripadvisor-waardering 3.0/5

casart Stellen - Gecertificeerde beoordeling door TripAdvisor

Heel vriendelijk ontvangst door personeel, ook prachtig zwembad en krakend proper. De kamers daarintegen zijn dringend aan een opfrisbeurt toe. De kamer rook erg muf en vertoont hevige slijtage sporen. Het ontbijt is ok maar geen luxe. De prijs is aan de hoge kant wat het hotel te bieden heeft.

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karien Linde Rooms Division Manger Mercure Hotel Nelspruit

Slapen is oke eten wat minder

Tripadvisor-waardering 2.0/5

k0rf Vakantie met vrienden - Gecertificeerde beoordeling door TripAdvisor

Vanuit Nederland kennen we deze keten als een prima organisatie.Maar helaas in Zuid Afrika is het een stuk minder wat eten betreft .De kamers zijn met goede bedden comfortabel te noemen. De ligging van het hotel is best goed maar best wat druk erom heen maar hebben daar geen last van gehad.Helaas laat het eten veel te wensen over en als daar wat aandacht aan besteed zou worden dan is het een stuk aantrekkelijker. Helaas een teleurstelling waar we voorlopig ff niet meer haan gaan.

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 118 beoordelingen 9.3/10 Locatie
  • 258 beoordelingen 4.1/10 Kamer
  • 194 beoordelingen 8.1/10 Service
  • 15 beoordelingen 5.7/10 Wifi
  • 113 beoordelingen 4.6/10 Netheid
  • 113 beoordelingen 3.8/10 Comfort
  • 62 beoordelingen 3.7/10 Sfeer
  • 56 beoordelingen 3.1/10 Voorzieningen

Mogelijk gemaakt door Trustyou

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.