Mercure Nelspruit Hotel

Mercure Nelspruit Hotel 3 stars

Customer review rating (ALL Rating) 3.6/5 627 reviews

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Description

Hotel extras

  • Free WiFi

  • Self Catering apartments

  • Walking distance to shopping centre

  • 5 conference rooms. Main conference can cater for 100 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Nelspruit Hotel

Corner N4 & Graniet Street, PO Box 1556, Nelspruit
1200 NELSPRUIT
South Africa

Telephone +27 13 741 4222

Fax +27 13 741 4290

  • GREYHOUND:  NELSPRUIT PROMENADE CENTRE

  • By plane

    KMIA AIRPORT At 25km / 15.54 miles - Shuttle paying

  • By plane

    O.R. TAMBO INTL At 325km / 203.13 miles

GPS:-25.467319, 30.956833

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MERCURE

The Mercure Hotel Nelspruit invites you to experience our somptuous South African breakfast , A la Carte regional specialities and Theme Buffets. Our Head Chef and his team are passionate and want to ensure you have an all round local experience.

Our accommodation(s)

The hotel has 104 rooms - choose between a 1 Bedroom suite with 1 Queen Bed or 2 Bedroom Suite with 1 Queen and 2 x 3/4 beds. All suites are spacious with a lounge, kitchenette, bathroom, patio, telephones, Satellite TV, Wi-Fi, electronic safes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  627 reviews

TripAdvisor Rating  3.5/5  327 reviews

Good stay

Customer review rating 4.0/5

S.g A. Solo - Confirmed reviews ALL

The staff are very accommodating, hospitable and nice. The serenity of the hotel is superb and very neat

Love staying at Mercure Hotel, and always do when in Nelspruit

Customer review rating 4.0/5

Marianne C. Couples - Confirmed reviews ALL

Phoned for a price, and was quoted for two people sharing. When we arrived, the price was different and the lady said the price I had been quoted for for a single person. Shower had an unacceptable amount of black mildew on the tiles. Other than that we were happy and stay there again when we go to Nelspruit.

Dear Marianne C., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. I am personally dealing with the issues you have raised and I thank you for doing so. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

Booking online assistance was great experince but experience on arrival at hotel it was noice and the parking areas was not well kept up. The gorverment vechile in the parking stop accors the access roads with no care for other paying client. I ended up booking my family in else where due to the noise made by the visitors.

Dear Andre V., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

Customer review rating 2.0/5

Mzoxolo Business - Confirmed reviews ALL

Super not well seasoned, the scale of food you get when eating your room is too small... And they call that a buffet, Taps in the room not working, no cutlery... Water pressure was low

Dear Mzoxolo S., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

Great stay

Customer review rating 5.0/5

Jamaine G. Business - Confirmed reviews ALL

Was a good night the staff where extremely friendly and always helpful. Breakfast was really good compared to a lot of the other hotels I stayed at. Rooms where well spaced for the price. One thing I would suggest is maybe upgrading the beds they where a little on the hard side but overall the hotel was nice.

Dear Jamaine G., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

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