Mercure Deauville Centre Hotel 4 gwiazdki

The hotel is well situated and is very clean, the staff is very friendly. The problem is with the restaurant room in the morning : you have to wait until others finish as there are only +/- 20 tables for the entire hotel. So you are invited to stay outside if you need to have breakfast, on the terrace, totally wet after the morning rain. The parking is very tight, one should be careful when parking, the reception has no enough staff to serve the guests. It's been cold at night and the heating was not yet on. we did not have any spare blankets. The food at the breakfast menu is good. The bar at the reception is clean and cozy. We will not come back cause it's not a good price/service deal.

Please keep in mind this hotel has no airconditioning. We were staying in the hotel when it was 20-ish degrees outside and we couldn’t sleep at night because of the heat. Wouldn’t recommend in summer. People working in the hotel are very friendly and helpful.

We booked the hotel for one night and anticipated an older, traditional hotel but we're surprised to find it's a relative newly built property in a traditional style. Very helpful staff, lovely location and great views from our balcony. Deauville was superb and we'd definitely come back to the Mercure.

My husband and I began our road trip by sailing over from the UK to Cherborug. We found this beauty of a hotel, as our first stop. A 2 hour drive from Cherbourg, we were greeted by friendly reception staff, who helped us park in their secure car park. The hotel had reserved us a space ready. (Cost €24 per day). They were very speedy on replying to messages. The hotel itself is beautiful. We got a room with a terrace, overlooking the gardens. A 5 minute walk to restaurants & bars. Great atmosphere and was lovely to sit near the water fountain with a drink and dinner. We also walked to the beach front (bar de Soleil was fabulous) which took us about 10-15 minutes. Hotel very clean and quiet. Bed comfortable - we both slept great! A lovey touch with complimentary water, juice & fizzy drink in our mini fridge. A perfect start to our holiday. Just gutted we didn’t stay another night! Would highly recommend. Thank you!

Let’s start with the positives…the rooms were well appointed. The hotel has a nice décor. The location is superb. There is an excellent convenience store/corner in the lobby with drinks, snacks and other amenities. The in-room amenities were very good. The lack of a dedicated drop-off/pick-up zone could be problematic if you aren’t lucky enough to find an open parking spot in front of the hotel. Our biggest disappointment was the very poorly designed and constructed stairs to the second floor of the family duplex room that we booked. The “stair tread” was far too shallow and the anti-slip stickers are not close enough to the edge to be fully functional. The problem with this room is that the showers are upstairs and there are two beds downstairs. So, there’s a lot of traffic going up and down. I fell one day so hard that I had three 20cm bruises on my back torso. I’m lucky that I didn’t do damage to my internal organs or break a rib. They were the worst bruises I’ve had in my adult life. The following day, my ten year-old daughter also slipped on these stairs and hurt herself. Every country and local jurisdiction has its own standards, but these stairs are really quite dangerous. Good luck trying to bring suitcases upstairs. We left ours downstairs and that severely limited the usefulness of that space. I reported the stair issue and while they listened empathetically and said they'd make a report, they didn't offer any type of effort to ease the pain, such as sending flowers, chocolates, or some other nice gesture. A better hotel would have done more than just "make a report." I would stay at this hotel again, but never in a Duplex Room.