Le Diwan Hotel Rabat - MGallery Collection 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 493 件のレビュー

Le Diwan Hotel Rabat - MGallery Collection - Image 1
Le Diwan Hotel Rabat - MGallery Collection - Image 2
Le Diwan Hotel Rabat - MGallery Collection - Image 3
Le Diwan Hotel Rabat - MGallery Collection - Image 4
Place de l'Unité Africaine, ハッサン地区, ., 10005 ラバト, モロッコ

説明

ホテルのその他の情報

  • 活気あふれる街の中心に位置し、王宮から歩いてすぐの距離にあります。

  • ラバト国際空港からたった 20 分

  • レストラン「リレドパリ」で本格的なフランス料理をお楽しみください。

  • セキュリティ完備の専用駐車場（バレーサービス付き）

  • モロッコの美をイメージしたトリートメントを使う、洗練されたスタイルのスパです。

当ホテルの客室

ホテル所在地

Le Diwan Hotel Rabat - MGallery Collection

Place de l'Unité Africaine, ハッサン地区, .
10005 ラバト
モロッコ

GPS:34.018028, -6.823583

電話番号
ファックス +212 5372-62424

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  493 件のレビュー

トリップアドバイザーの評価  4.3/5  1,402 件のレビュー

2025エクセレンス認証

“Groups” hotel

トリップアドバイザーの評価 2.0/5

Alan N トリップアドバイザー認証口コミ

Good stuff- location, friendly staff. Our room in need of renovation, as I understand they are working on. The mattress is something out of a cheap Motel 6, back killing me after 6 hours. NO air conditioning as advertised on the website due to the time of year, it’s just shut off. The hotel plays dumb like they don’t know. To get cool fresh air, you must open the door to the extremely loud street below, so terrible night sleep if you like somewhat quiet. This is an old hotel, so not much in new technologies, like electric outlets near the bed. 4 star hotel?, don’t know how. Hilton Garden Inn in Tanger is fantastic and it’s rated the same. Breakfast is weak, if you like hot food, as I do. But. the weather was beautiful.

Dear Guest Alan N, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you enjoyed our central location and found our staff friendly, but we are truly sorry that several aspects of your stay did not meet your expectations. Please accept our sincere apologies for the discomfort caused by the mattress and the inconvenience regarding the air conditioning. While seasonal systems may be adjusted at certain times of the year, we understand how important room comfort is, and we will review this situation with our team to ensure better communication and solutions for our guests. We also appreciate your comments regarding room renovations and electrical outlets. Renovation work is indeed underway, and your observations help us prioritize improvements. We regret that the street noise affected your sleep and that breakfast did not meet your preferences for hot options. Your comparison with other hotels is valuable, and we will use your feedback to continue improving the quality of our services. We hope you will give us another opportunity to provide you with a more comfortable and enjoyable stay in the future. Kind regards, Salah malki Guest experience Manager

That would be a ‘No.”

トリップアドバイザーの評価 2.0/5

Renee W トリップアドバイザー認証口コミ

The dining team is delightful including preparing meals that accommodate a wide variety of dietary needs and preferences. Otherwise, however, steer clear of this hotel. After my experience, I feel compelled to recommend against staying at the hotel. I am choosing to be gracious and not detail what happened to me at the hotel.

Dear Guest Reneew, Thank you for sharing your feedback. We are pleased to know that our dining team and their efforts to accommodate various dietary needs left a positive impression. However, we are truly sorry to learn that the rest of your stay did not meet your expectations. Even though you have chosen not to go into detail, we fully respect your discretion and remain sincerely concerned about your experience. We would be grateful for the opportunity to understand what happened so we can address any issues and prevent them from recurring. Please feel free to contact us directly at your convenience. Your satisfaction is very important to us, and we hope to have the chance to regain your trust. Warm regards, Salah malki Guest experience Manager

Body scrub full body on a marble table. Body mask then hair washing!

トリップアドバイザーの評価 5.0/5

Rosita T トリップアドバイザー認証口コミ

I had a 1 hour exfoliation. I have never had one. Charifa was amazing. I did a steam bath, then the exfoliation , then a manual a rub. I was able to keep the mitten she used. Then a 5 min body mask. She also scrubbed. Y hair and conditioned it. I highly recommend this!

Dear Guest Rositat 542, We very much appreciate your comments regarding your stay at the Le Diwan Hotel Rabat - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our spa team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your hamam experience, and we hope your next experience be as pleasant as the previous one. Sincerely Salah malki Guest experience Manager

Good hotel, but some of the rooms have a moldy smell

トリップアドバイザーの評価 4.0/5

EstherP1882 トリップアドバイザー認証口コミ

This is a well-located business hotel with good facilities. Rooms are cookie-cutter type and comfortable. I was first assigned Room 314 which had a strong mold smell and broken faucet in the tub. I moved the next day to Room 305 which was marginally better with a milder mold smell and a fully functional bathtub. Be aware that groups use this hotel and try to time your breakfast arrival earlier or later than them as the breakfast room is not that large. Don’t be hesitant to mention to staff that the buffet needs replenishing - it takes them time to tend to it. Wi-fi was stable and very good.

Dear Guest, Thank you for taking the time to share your feedback. We’re glad to know that you appreciated our convenient location, comfortable rooms, and reliable Wi-Fi. We are, however, very sorry to hear about the moldy smell and the issue with the bathtub in your initial room. Please accept our sincere apologies for this inconvenience. Your comments have been shared with our maintenance and housekeeping teams to ensure this is promptly addressed and prevented in the future. We also appreciate your helpful note regarding breakfast service — it’s valuable feedback that helps us improve our guest experience. We hope to have the opportunity to welcome you back for a more pleasant and seamless stay. Warm regards, Salah malki Guest experience Manager --- Would you like me to make it shorter and more casual (for TripAdvisor/Google) or keep it in this formal professional style?

Rooms not suitable for stay

トリップアドバイザーの評価 1.0/5

Sondekere A トリップアドバイザー認証口コミ

After checking in, we tried to enter our room but the door was stuck to the flooring & it was impossible to enter the room. Went back to the reception & we were given another room across the hallway but this one had two double beds instead of the King/Queen bed we had booked. We were told that was what was available. The bath tub did not drain after a shower that evening so they sent someone to fix it. The next morning the same problem recurred . The reception had no explanation nor an apology for the inconvenience caused.

Dear Guest Sondekerea, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Salah Malki Guest expérience manager,

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 213 件のレビュー 5.8/10 客室
  • 373 件のレビュー 9.2/10 サービス
  • 109 件のレビュー 5.5/10 快適さ
  • 84 件のレビュー 3.9/10 清潔さ
  • 78 件のレビュー 6.5/10 朝食
  • 66 件のレビュー 3.7/10 雰囲気
  • 53 件のレビュー 3.2/10 設備

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