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メルキュールアヌシーサントル 4 つ星

お客さまの声 4.2/5 2,406 件のレビュー

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メルキュールアヌシーサントル

26 Rue Vaugelas
74000 アヌシー
フランス

電話番号: +33450455980

チェックインは15h00からです

チェックアウトは12h00です

  • 飛行機で

    ANNECY MEYTHE 8km / 5 マイル

  • 飛行機で

    GENEVA COINTRIN 43km / 26.88 マイル

  • 飛行機で

    LYON ST EXUPERY 133km / 83.13 マイル

  • 車で

    Annecy Nord 6km / 3.75 マイル

  • 車で

    Annecy Sud 5km / 3.13 マイル

  • 電車で

    ANNECY 0.3km / 0.19 マイル

GPS:45.90138, 6.123944

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メルキュールアヌシーサントル

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確認済みレビュー アコーホテルズ 4.2/5

2,406 件のレビュー

トリップアドバイザーの評価 4.0/5

777 件のレビュー

Good but some dissapointments

トリップアドバイザーの評価 3.0/5

Peter C Couples - 05/01/2020 トリップアドバイザー認証口コミ

Internet reservation error resulted in several discussions in hotel on final price,even though I called customer services and hotel immediately when it happened.extremely hard matress in a privilidge room.Not possible to use shaver or hair dryer in bathroom as cannot plug in.Mirror in bedroom has no lighting above. Good location,good breakfast and good staff.

Dear Guest, Thank you for your comments following your stay at Hôtel Mercure Annecy Center. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff, who work day after day to provide you with impeccable service. Looking forward to welcoming you again, please believe, in the expression of our best feelings. Regards, Dominique delarue Manager

Good location, friendly people, excellent location, clean, efficient with a reasonable price

トリップアドバイザーの評価 4.0/5

John H Solo travel - 21/05/2019 トリップアドバイザー認証口コミ

This hotel is a mere 5 minute walk, if that, from the train station. It is clean and efficient, a close walk to the heart of town and the tourist areas, yet in a tranquil area. The bathroom is good and clean. The beds should probably be replaced soon. The people are friendly and efficient. I would stay here again were I to come back.

Aging hotel with small room

トリップアドバイザーの評価 3.0/5

Voyage07022406990 Couples - 09/05/2019 トリップアドバイザー認証口コミ

Our room was old fashioned and looked like it had not been refurbished for many years. The toilet was separate from the bathroom and so small it was almost I possible to sit down. However the breakfast room had been refurbished and was a pleasant environment. The staff were helpful.

Small, basic and dated

トリップアドバイザーの評価 2.0/5

Mitza B Couples - 08/05/2019 トリップアドバイザー認証口コミ

Hotel is in a great location and is clean but that's about it. Room was very small with an old office-like suspended ceiling and glossy stucco walls. The mattress was very old and lumpy and the air conditioning didn't do anything. The hotel only has a few rooms and no space in the lobby and no bar. It was apparently under refurbishment but we have not seen any work being done while we were there. Expensive for what it is and well below the standard I've come to expect of Mercure.

Long Awaited Return Visit

トリップアドバイザーの評価 4.0/5

Alan C Couples - 20/09/2018 トリップアドバイザー認証口コミ

Location was ideal for our purposes, appreciated the discount for Car Parkingwasn't overly impressed with the breakfast facility ,room wasn't particularly suitable and at e16.50 eachviewed it as a bit pricey. Staff were very pleasant and attentive

Well located

トリップアドバイザーの評価 4.0/5

DavidTeesValley Couples - 29/08/2018 トリップアドバイザー認証口コミ

A good position in the town within any easy ewalk of the bus and train station and then into the old town and to the lakeside. The rooms, whilst not having any particular external view are well presented and well lit. Breakfast is available with a reasonable choice but in a fairly small room which can get rather congested but Chloe and colleague keep bury topping up supplies and clearing spaces with friendly smiles. If you want to venture out for breakfast there are plenty of patisseries to choose from.

Very friendly staff

トリップアドバイザーの評価 3.0/5

784badm Family - 06/08/2018 トリップアドバイザー認証口コミ

The overall quality of the hotel was overwhelming for a 4* hotel, even for french standards. The room was clean but it was not very cozy nor modern. Bathroom is separated from bathtube and the air conditioning did not work at all. The later was really bad taking into account that we were in the middle of the heat wave. The staff of the hotel were very friendly and helpful giving me a hand when I needed to send a package to the hotel to pick it up when during my check-in.

Not quite up to standard

トリップアドバイザーの評価 3.0/5

PurpleMel Couples - 04/08/2018 トリップアドバイザー認証口コミ

This hotel was in a great location, staff were friendly, room was comfortable and breakfast was adequate. But overall, we were not impressed and felt this let down the brand. Wifi was woeful, towels were like thin rags and toiletries were mostly non existent other than a soap bar. it was also unclear what a Silver ACCOR Status gave us other than bottle of complimentary water (with two people staying in the room.) Overall, this was a let down.

Dear guest, Many thanks for taking the time to review your stay with us. Our hotel is indeed located in a very central area of Annecy, which is perfect for people eager to discover the city by foot. Regarding your Silver status we welcome you with one free drink of your choice within a selection. You should have received a voucher during you check in and if not please accept our sincere apologies. We are aware that the inconveniences caused to you reduced the quality of our service however we take your review as a way to improve our services. We hope to welcome you back to have the opportunity of winning back your trust Kind regards

Good hotel in excellent location

トリップアドバイザーの評価 4.0/5

Michael N Solo travel - 03/03/2018 トリップアドバイザー認証口コミ

Vey good choice to stay in Annecy center. Looks recently refurbished , nice room with all the needed facilities for the price range, excellent service from the helpful staff, public parking nearby but you can stop in front of the hotel for luggage at check in and check out. The only negative is the very small breakfast room, try to avoid the rush hours to find a place to eat

Perfect Hotel

トリップアドバイザーの評価 5.0/5

R776PImichaelr Couples - 31/05/2017 トリップアドバイザー認証口コミ

Perfect city hotel in very good and central location. Very friendly and good service. Tiny parking spaces in public garage, but that was absolutely ok. We will stay there again when coming back to annecy.

Great situation

トリップアドバイザーの評価 3.0/5

Maeve S Friends getaway - 23/05/2017 トリップアドバイザー認証口コミ

Nice hotel in very central situation. Lift very small and often in use by cleaning staff. Satellite tv no good for English speaking people as only news channel in English. Films all in French too. I have to spend some hours in room as disabled. The tea tray was there but with 2 unusual tea bags and 2 milks of condensed milk. + paper cups. Come on Accor this is not your usual standard and let's down an excellent hotel with good service

The perfect stay

トリップアドバイザーの評価 5.0/5

sue827 Family - 21/04/2017 トリップアドバイザー認証口コミ

Beautiful, spacious room with balcony with good storage space and excellent bathroom and shower made for a comfortable and relaxed trip. Staff were helpful and friendly at all time. Hotel is very close to all amenities making it a very convenient location. I would definitely return

A great hotel in the heart of Annecy

トリップアドバイザーの評価 4.0/5

TroyVP Couples - 02/03/2017 トリップアドバイザー認証口コミ

The staff at this hotel were very professional yet friendly and informative. I highly recommend this hotel. Centrally located within walking distance of the main station and old city. The rooms were fairly large by European standards. The breakfast was good and well presented.

Good small hotel

トリップアドバイザーの評価 4.0/5

Michal W Solo travel - 21/11/2016 トリップアドバイザー認証口コミ

In general I am very satisfied. The only issue is the parking place which is quite far away if you have big bags with you (150-200m away and stairs - NO LIFT). When I was leaving the hotel I went for the car myself with bags and couldn't find any lift. The elevator (like rooms as well) is quite small but for one person with bags it's ok. I can definitely say - breakfast is premium. I ould get farily the same in 4star Mercure. And the staff is very warm. So I'm happy I stayed there and I would recommend.

Great location

トリップアドバイザーの評価 4.0/5

Paulcolah Couples - 15/10/2016 トリップアドバイザー認証口コミ

We stayed one night and found the hotel to be the usual Mercure standard. I do wish they would supply glass drinking containers rather than plastic. This hotel was in a great central location. Walking distance to the train station and not far from the lake and old town

No where near a 4 star hotel

トリップアドバイザーの評価 3.0/5

Casandm Couples - 16/07/2016 トリップアドバイザー認証口コミ

Certainly not what you would expect from a 4 star or even a3 star hotel. The room was tiny without space for 2 people to walk around the end of and one side of the bed. No space for 2 suitcases. The chair and table were under the television and so not accessible. The air conditioning unit was so noisy and poor that it was unable to even cool the small room. The head room over the bath for the shower was so low that you couldn't stand up straight. The staff did arrange a fan for us and were as helpful as they could be within the constrains of the hotel building. The breakfast room was too small so ended up eating in the reception area. I would not stay there again.

Hello Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annecy Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Annick BOYER

Compact but comfortable central hotel, poor room allocation

トリップアドバイザーの評価 4.0/5

Southwards Couples - 15/07/2016 トリップアドバイザー認証口コミ

Rooms are small but comfortable, good bathroom, the smallest breakfast room I've ever seen but friendly helpful staff and a good breakfast - usual Mercure standard overall but small! Location is very good, a short walk from the lake and the old town on a quiet street near the station. This stay was booked and paid for 4 months in advance so I was disappointed to get the smallest room on the second floor with a window on to a very narrow fully enclosed courtyard and no view of the sky. There was also no recognition that I was an Accor cardholder and no welcome pack. I realise all the rooms are small but felt we should have been offered something a liitle better. After complaining we were credited with an additional 1000 points but there was no apology. The hotel staff were very good but I think the management let themselves down on this occasion.

Dear Sir, We thank you for your review. We understand your disappointment. Our hotel is well-located to the detriment of the view, really close of the old city-center for you to enjoy quickly it. Our team reacts to your complain as they were told to do offering you additional points. Best regards, Isabelle SABATIER manager

Mercure Hotel in Annecy centre.

トリップアドバイザーの評価 4.0/5

jriccord Couples - 30/04/2016 トリップアドバイザー認証口コミ

Very nice room. Excellent location. OK breakfast but such a tiny area. People in the reception area did not speak much English, but they tried to help us when necessary. Unfortunately our room was not effectively cleaned and serviced one day. Every other day it was serviced properly.

NOT A FOUR STAR HOTEL

トリップアドバイザーの評価 3.0/5

Traum_10 Family - 18/04/2016 トリップアドバイザー認証口コミ

My biggest disappointment with this hotel is that we were expecting something nicer. It is a solid three star hotel but has none of the services or ammenities of a four star hotel. There is barely a lobby with no place to sit and relax. The rooms are of good size but the beds are lumpy and everything is synthetic. The towels were thin and of low quality. We love the Accor Hotels and are usually quite satisfied. Having said all of this, I would recommend this for a three star hotel if it is priced accordingly.

Good price but a few oddities

トリップアドバイザーの評価 3.0/5

DonPageDownley Couples - 12/09/2015 トリップアドバイザー認証口コミ

The hotel is right in the centre of Annecy, so you would reasonably expect to pay a higher price than we did. However, the room was pretty small and breakfast was at a very high price, so we popped over the road an bought our breakfast for a fraction of the cost. Parking was really weird too, in a public car park. Had to drop the bags off (quickly too as the time is very limited) and then find a spot in the car park some distance away.

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