ノボテル アネシー サントル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,503 件のレビュー

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1 Place Marie Curie, 1 Avenue Berthollet, 74000 アヌシー, フランス

説明

ホテルのその他の情報

  • アヌシー湖と旧市街まで徒歩5分です。

  • レストラン&バー「Craic」 - ペタンクコート付きの広いテラス

  • コントロールルームを備えたコンファレンスホールと、自然光が差し込む11のミーティングルーム

  • 屋根付き専用駐車場（有料）

  • お子様も当ホテルにご滞在いただけます：ファミリールーム、無料の朝食、ベビーベッドの貸し出し

当ホテルの客室

ホテル所在地

ノボテル アネシー サントル

1 Place Marie Curie, 1 Avenue Berthollet
74000 アヌシー
フランス

GPS:45.903099, 6.12251

電話番号
ファックス +33 4 50 45 50 68

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

The Craic

店舗を構えるノボテル アヌシー アトリウムの全面改装中にデザインされたCraicは、アヌシーの中心街の新たな活気あるスポットです。才能あふれる若きレストランシェフのMathieu Lavilleがモダンなお料理をお届けします。

予約する

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,503 件のレビュー

トリップアドバイザーの評価  3.5/5  388 件のレビュー

Exceptional stay with unmacthed service and scenic views

トリップアドバイザーの評価 5.0/5

Toky R トリップアドバイザー認証口コミ

I recently enjoyed a 3-night stay at this hotel, and it truly exceeded my expectations in many ways. The room was spotless and spacious, with a stunning view of the mountains and the train station, which to my relief, was peaceful and quiet. While my initial interaction with a receptionist wasn't ideal, Kenza made a wonderful impression, transforming my experience. She was exceptionally professional, kind and went out of her way to accommodate all my requests, ensuring a pleasant and seamless stay. Breakfast was a delightful start to each day, with a buffet downstairs or a more private à la carte breakfast in-room (though with slightly fewer choices). The location is ideal, a 5-min walk to the train station and about 10 minutes to the lake and historical center, making exploration effortless. Having stayed at multiple Novotel hotels, I can confidently say that this one is among the best I've visited. Thus I highly recommend it to anyone visiting Annecy.

Our experience at Novotel Annecy

トリップアドバイザーの評価 3.0/5

Sigbert G Friends getaway - トリップアドバイザー認証口コミ

Hotel is ok. But nothing special. Staff wasn’t that friendly. We ask for bathrobe and slippers, the answer was short: “only in the higher class rooms we give it!” In any hotel where we have been before I never heard this, that’s not nice for a Novotel, if you pay between 200-300 euros a night! If you take an umbrella ☂️ from the hotel, they told us very clearly, if we not bring it back, they will charge us 30 euros for it! Once I got back to the hotel the receptionist left his guest and jumped immediately to take the umbrella! In general, it was all a bit not feeling welcome in this hotel (just leave your money here, but don’t have any wishes!) Anyhow this was our unfortunate experience at the Novotel Annecy. The city is really nice and you should see it.

Directly over the train tracks and poor maintenance. Find another place.

トリップアドバイザーの評価 1.0/5

WanderingDad Couples - トリップアドバイザー認証口コミ

This hotel does not disclose in its promotional information that it is constructed over the SNCF railroad tracks. Be prepared to hear the trains and feel the vibrations in your room. Upon arrival, we complained about where we were placed. We asked for another floor. We were told we could not be moved because we were on the “Expedia floor “. We did not reserve through Expedia, we reserved through AMEX. After insisting, we were moved through another room which was not directly over the tracks. However, we left the hotel after one night because there was water leaking out of the bathroom ceiling flooding the bathroom floor. The hotel is not well-maintained. Our first room which was directly over the tracks, had a musty smell.

Worst Novotel visited in our two week trip!

トリップアドバイザーの評価 2.0/5

davidcarpenter67 Couples - トリップアドバイザー認証口コミ

We’ve been travelling around France for a number of weeks now and have stayed at numerous Novotel, most of which have been very good. However I have to say that this is by far the worst one we’ve stayed in. Frankly, whoever the Manager is clearly doesn’t care about this hotel. Time for a change? Firstly, the location is poor, as has been reported in many reviews. The hotel borders the railway lines, and it really doesn’t matter how much double glazing you put on the room windows, it doesn’t drown out the incessant rumbling of trains. Staff - restaurant staff are pretty good and try their best to offer decent customer service, so well done to them. The front desk staff however leave a lot to be desired. The hotel seems to of adopted a ‘we’re young and hip vibe’, and as a result the youngsters on reception really don’t seem to care very much about their job. Smiling and good customer attentiveness seems lost on this lot, it’s more ‘why are you inconveniencing me by asking questions’ type of vibe. If that’s the vibe the manager is trying to create then he/she has been very successful. Gym - truly shocking, filthy dirty and covered in dust, some of the worst gym equipment I’ve ever seen with many pieces completely out of action. Rooms - tired. A vain attempt to jazz them up in recent years that has failed miserably. The whole building looks tired, dirty and it need of demolition if I’m honest. Cafe - two things must be true; firstly there must be a university nearby and secondly there must be free wifi. The result is that the cafe is absolutely packed with students using the free wifi all day and ordering a coffee every eight hours. The result is that hotel guests have nowhere to sit and service is pretty much non existent. Once you do get some service you have to pay for things almost immediately, perhaps given that students are poor payers of their bills? Either way it’s a truly terrible experience. Summary - avoid if you can, one of the worst Novotel in the stable.

Dear Sir, Thank you for your stay review, we took it into account. We are terribly sorry about the way you felt during your stay. We work to offer to our guests the best experience with us, and this is not what we expect. We have been refurbished in 2019, and our establishment is pretty modern to welcome guests from all over the world. Our space in front of the bar is also for co-workers people, coming from the outside of the hotel to work in a quiet place. We love welcoming people in our bar space, or restaurant for lunch and dinner. Please know that your comments will be sent to every concerned persons, to improve our service even more. We still sincerelly hope to welcome you again, to give you another memories and experience with us. Kind regards,

Outrageous poor manager double charge with no returns, incompetent to the core

トリップアドバイザーの評価 1.0/5

wanderingpapillon ファミリー - トリップアドバイザー認証口コミ

We checked in to Annecy on Sunday. We had already prepaid for our rooms and told the lady at the check in that this was the case twice. She insisted that we didn’t, so we paid again because there was a marathon going on in the city and hotels were booked full. That day we called our third party agency that had booked this hotel for us and they confirmed that everything had been prepaid and that the hotel told them they would return the fees to us once the manager came in on Monday. On Monday morning, at checkout we confirmed again with the hotel that they were aware that we were double charged and would take care of it that day. Today, on Wednesday, we still had received no news and our third party agency called them again and said the hotel was still checking on the case and hadn’t began any return fee proceedings when they knew we had been double charged days ago. This is absolutely unacceptable behavior and I have never seen such incompetency in management in the roughly thirty countries I’ve been to.

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 359 件のレビュー 6.2/10 清潔さ
  • 220 件のレビュー 2.9/10 お値打ち度
  • 6 件のレビュー 8.8/10 ウェルネス・温泉エリア

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