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The hotel has a good location right above the train station. We arrived early and in the rain which was unfortunate as we had to sit waiting for our room. We were cold and wet but had to sit around for several hours and ended up with a cold. We booked breakfast from 7am (start time) but they only brought half the items out as we were leaving so clearly they do not serve from 7am.

Large clean, though simple, room with safe and fridge. Reasonably comfortable bed. Nice bathroom with very large shower, separate toilet. Efficient Wi-Fi connection. Good reading lighting. Small lifts. Half of the rooms overlook the railway station and platforms.

We really wanted to stay in Annecy, and we were hoping to get something right in the heart of the old town, but as I was doing my research I found that none of the properties had parking and most of them had reviews saying that there was a lot of noise from people on the streets all day and most of the night. Luckily, I found this hotel just a short walking distance from everything you want to see in Annecy, with parking (extra charge of 15 Euros per night) and breakfast included. The front entrance is not very convenient to arriving with a car as you can not pull right up to the front doors - so we parked in their underground garage first and then checked in with our baggage. The young guy who was working the front reception was not very friendly or helpful, something I am not very used to and it really put us off. Our room was nice - we had reserved the Executive Double Room with a bathtub. It was big and clean and more expensive than I would have liked to have paid for one night. The main thing that we wanted was a nice quiet room though and that is what we got, even though it was very near the train tracks outside, we were high enough and the room was soundproofed enough that we did nit hear any of the trains go by. Breakfast was quite nice and there was quite a bit to choose from. The entire front reception, bar and waiting area - really was one of the nicest set-ups for a hotel of this type that we had ever been in. Check-out was very simple and we were on our way within minutes, but once again, I found that the staff seemed pre-occupied and that we were more of a bother to them than anything else.

As we were going to arrive late, we wanted to make sure the restaurant was open and reserve a table. Calling the hotel was almost impossible. Initially the phone number on the confirmation email didn't work "no such number" then we managed over the website to find the correct number, and it rang twice, then was cut off. Tried again, and got connected to an American call centre who couldn't help us. The told us to call the hotel direct. When i told them we had tried twice, he connected us to the restaurant. The person who took the call couldn't communicate said nothing to us and hung up Tried again and got through to the reception, who tried to connect us to the restaurant. That call got cut off. Not a good start. When we checked into the hotel, the room had no water in it, so down to the reception to ask if that was normal in that hotel,. We were told it wasn't, and were given 2 bottles of water. tried to return to the room, and the key wouldn't work, the door lock didn't react. Back to the reception, they reprogrammed the key, but now the lift wouldn't accept the key. Back to the reception again, and they made new keys. ok now to the restaurant. First they complained we had no reservation. When we got a table, the food took an extremely long time to reach us. Other guests were also looking frustrated that the waiter wasn't paying attention. The restaurant had only 2 waiters as far as i could see, and that was not enough. The food was ok. The room was good, clean and the bed was ok. Garage was full but we found a place to park in a corner where some building works were in progress.

I would have really loved to give the hotel is 5*. It is in a superb location beside the train station, very convenient for arrival/departure and if you’re heading to the nearby towns and skiing areas (the central bus stop is only a few minutes away). It is also fairly central and short walk to visit the old town, and the biggest mall in central Annecy is literally across the hotel. The family room we stayed in is a little on the tight end, but we appreciated its modern design and furnishing that kept the room fairly light. The fridge is tiny and there is no microwave oven. There also isn’t a work table, but except me who goes to Annecy to work? Where it missed were fairly minor but accumulated. While we appreciated the sofa bed already set up on arrival (yeah!), we found a burst balloon under the bed (boo). The reception could also be more informed of the surroundings and skiing activities, and they were overall friendly but wasn’t very informative. Also, there is a low humming and vibration in the room whenever a train passes below. It’s fairly soft and not enough to disturb us, but we can definitely feel it. Also, like what other travellers say, the hotel doesn’t come with much facilitates. The room is fairly warm despite the winter weather out there, and tuning down the thermostat didn’t help. Plus the bathtub is not designed for soaking as it is not designed with a stopper. Overall it’s a terrific hotel to be based at if you have activities planned and will return only to rest for the night.